Oomnitza

Modern ITAM for hardware and software.

Our platform improves asset visibility, automation, compliance, and accuracy for complete enterprise technology management.

Oomnitza is a modern ITAM platform for complete enterprise technology management across hardware and software. 

We deliver comprehensive asset visibility, automation, and compliance for today’s ever-changing enterprise.

At the core, running ITAM without data accuracy is pointless. We improve the quality of your hardware and software asset data (quickly) so your business can move faster and more efficiently.

Sales Development Representative

The Prospecting Club

Member

Claravine

Business Development Representative

Talend

-Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars

-Collaborated and competed within an SDR team setting

-Built and refined call scripts; designed email campaigns; created prospecting videos

-Engaged actively in weekly performance reviews and coaching in a team setting with manager

Sales Development Intern

Always finding a way to improve 🚀 | IT Automation Specialist - Oomnitza

Justin Santos

Discovery Education

• Authored detailed internal and external documentation to improve knowledge sharing and empower customers with self-service solutions.
• Collaborated with internal teams to ensure continuous improvement in processes and better alignment with customer needs.
• Delivered technical leadership and support across multiple communication channels, ensuring prompt resolution of customer issues related to product usability and functionality.

Customer Support Specialist

Purposeful Childcare

• Developed strong communication with families to ensure smooth scheduling and manage changes or cancellations effectively.
• Streamlined scheduling and operational processes for multiple families, creating workflows that improved efficiency and minimized scheduling errors.
• Supported team members by providing guidance on handling customer inquiries and addressing urgent needs

Childcare Coordinator   

SV Academy

• Selected in the top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS 
• Rigorously trained (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals
EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization
• CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries, and slide decks for effective EBRs

Tech tools: Gainsight, Slack, Zoom, Slido, G-Suite, Grammarly, LinkedIn, and Loom

Customer Success Certification (Training Program) 

BodyLogicMD

• Collaborated with technical teams to resolve issues related to scheduling systems and patient engagement platforms, ensuring timely responses and seamless service.
• Communicated complex medical information to patients in an easy-to-understand way, fostering positive relationships and patient trust.
• Managed scheduling for over 100 patients, ensuring smooth coordination of appointments, minimizing conflicts, and addressing patient concerns efficiently.

Patient Services Representative (Contact Center)

Tiny Kingdom Child Care 

• Communicated regularly with families to discuss student progress, and offered actionable suggestions for reinforcing learning at home.
• Designed lesson plans that were adapted to students' needs, providing targeted support to help students achieve academic milestones.
• Utilized educational tools and resources to optimize classroom learning experiences.

Pre/Afterschool Educator    

| Customer Engagement Enthusiast | Collaborator | Educator at heart |

Berta is a passionate professional with a unique blend of experience in both education and healthcare. She is driven to improve outcomes and build meaningful connections, always focused on helping organizations reach their goals. With a strong understanding of the challenges these fields face, Berta creates tailored solutions that make a real impact.

A lifelong learner at heart, Berta loves using technology to elevate both education and patient care. She thrives in fast-paced environments and excels at listening to people—whether it’s customers, patients, or colleagues—to truly understand their needs. As a self-starter, Berta is always excited to share innovative ideas and resources that improve experiences for everyone involved.

Above all, Berta is motivated by her desire to help others, solve problems, and create positive change. Her goal-oriented mindset and exceptional communication skills make her a standout asset to any organization in education or healthcare.

taplio

The Battle

Justin Santos

Berta Felix

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