Justin Norris

360Learning

360Learning is the learning platform that combines collaborative tools with the power of an LMS. We empower L&D teams to drive culture and growth through Collaborative Learning.

Sr. Director, Marketing and BDR Operations

Director of Marketing and BDR Operations

RevOps FM

I'm the creator and host of RevOps FM - a weekly Masterclass on revenue operations and go-to-market strategy. 

It's my way of thinking out loud about my work and sharing knowledge at scale.

Podcast Creator and Host

Perkuto

As Sr. Director of Solutions Architecture, I lead the architect team within our marketing operations practice at Perkuto and manage a team of seven. My role is to provide leadership and develop innovative solutions and marketing operations best practices.

Clients look to our team to solve their toughest marketing and sales operations challenges. We deliver results using rigorous business and process analysis, a relentless focus on the underlying business goals, and a rare depth of expertise configuring marketing systems.

Sr. Director, Solutions Architecture

Director of Solutions Architecture

As a Solutions Architect, I lead delivery teams in creating end-to-end marketing operations solutions for clients using Marketo and Salesforce and other best-in-class marketing tools.

Marketo Solutions Architect

As a Senior Consultant, I advise on and create end-to-end solutions for clients using Marketo and Salesforce and other best-in-class marketing tools.

Senior Marketo Consultant

ClearFit

I joined ClearFit as the third employee and the first marketing hire, tasked with growing the marketing function, generating demand, and building out the funnel. Our efforts generated thousands of new customers for ClearFit's hiring solution. I wore many hats during this time, and also helped overhaul the product UI, and hire the initial sales/customer success team, implement Marketo and Salesforce, and much more. 

I quickly discovered my love and talent for creating automated marketing, sales, and service systems and began to focus my energies exclusively on marketing automation and CRM. Using these tools we were able to more effectively nurture our prospects, identify our best leads, and effectively scale to thousands of customers - AND increase customer satisfaction - without massive increases in customer service headcount. This contributed to ClearFit experiencing triple digit % increase in customers and revenue during my tenure.

Director of CRM

CGA-Canada (Certified General Accountants Association of Canada)

I worked within the Professional Services team, which is responsible for providing online training and development opportunities to CGAs and other business professionals. 

My responsibilities included:

MARKETING STRATEGY: I managed the marketing function -- from developing the overall marketing strategy in line with organizational objectives down to the hands-on tactical implementation of campaigns.  
- Conduct market research, surveys, and gather customer insights
- Contribute to product strategy and optimize the product mix 
- Build integrated marketing communications programs across online and offline channels
- Manage, monitor, and grow CGA-Canada's professional development brand

PRODUCT DEVELOPMENT: I led the webcast and video course product lines, developing the overall product strategy and providing guidance on topics, presenters, and curriculum.

Marketing Strategist & Product Developer

Director, Marketing Ops @ 360Learning | Host @ RevOps FM Podcast | Thinking out loud about GTM + operations

I'm a seasoned marketing operations leader with 15+ years experience building high-performing teams.
Through this experience, I've learned what it takes to build marketing ops strategies, systems, and processes that will scale.

MY EXPERTISE:
• GTM operations strategy and roadmaps
• Designing, building, and optimizing Martech stacks
• Designing structure and processes for global remote teams 
• Data strategy and governance
• Analytics, reporting, KPIs
• Lead routing, management, SLAs, and follow-up
• Multi-channel lead nurturing and ABM
• Lead lifecycle and scoring
• Campaign operations
• Communication and change management

LEADERSHIP EXPERIENCE:
• Establish and lead a global ops function supporting marketing / BDR teams across 4 markets (Germany, France, UK, US).
• Provide coaching, training, and leadership to an expert consulting team (~40 people) on marketing operations best practices, with direct responsibility for a team of seven.
• Develop the solutions architecture function and lead the SA team at a marketing technology consulting firm. 

TECHNOLOGY EXPERTISE:
• Marketo: 4x Marketo Champion and Marketo Certified Solutions Architect (MCSA)
• Salesforce: seasoned Salesforce administrator, architect-level skillset
• Hubspot Certified
• iPaaS / Enterprise Automation: Workato Gold Partner and 2x conference speaker
• Attribution and Analytics: Bizible (Bizible All Star '17, Pipeline Marketing Award '17), Marketo, Looker, PowerBI • Data management: Ringlead, Clearbit, Cognism, etc.
• Lead routing: Lean Data, Distribution Engine

Director of Marketing Operations

Many teams I talk to are still copying and pasting between ChatGPT and the systems where real work actually lives.

 Meanwhile, every vendor ships "AI features" that only see their own tool.

The result is limiting and frustrating.  AI feels tantalizingly capable but can't actually free up your capacity.

I believe the most fundamental shift in 2026 won't come from better models. It will come from creating a ubiquitous AI layer that connects the knowledge and tools we use every day.

If we want AI to start doing actual work that humans do, they need the same level of context and the same ability to act.

Here are some thoughts for system builders and operators on where to focus their energies next year. 

I've been focused on four pillars. The first two are already in production at my company. The second two are emerging areas I see as high leverage:

**1. UNIVERSAL CONTEXT**
AI connected across ALL your corporate systems—not just one tool. At my company, our assistant can pull from Google Drive, Confluence, Gong, Salesforce, Snowflake, and Amplitude. The difference between this and ChatGPT is substantial.

**2. UNIVERSAL ACTION**
AI that actually DOES work, not just analyzes. We've been delegating "paper cut tasks" one at a time—small Salesforce fixes, answering team questions, data updates. Each automation pays ongoing dividends. Once the scaffolding exists, you can justify automating the small, annoying things.

**3. PROACTIVE AI** *(Emerging)*
Systems that prompt YOU instead of waiting to be prompted. An agent that notices your funnel efficiency declining before you do. A sales coach that reaches out to reps with feedback after calls. A project manager that flags misalignment before it derails timelines.

**4. AUTOMATION CREATING AUTOMATION** *(Emerging)*
Agents that spawn workflows and become infrastructure. What if agents could create those workflows for you? This changes the calculus on what's worth automating as the build effort drops dramatically.

---

The gap between "AI can do amazing things" and "AI does real work for my team" is solvable. It's just not about the models anymore.

AI + Automation Architect | Marketing Ops Leader @ 360Learning | Editor @ aibuilders.blog

What’s keeping AI from doing real work—and how to fix it Right now, many teams are still copying and pasting between ChatGPT and the systems where rea

Open article: The operator's roadmap for AI in 2026 by Justin Norris • 11 min read

I suspect a lot of teams are going to get stuck in their AI journey because of a lack of internal documentation.

Most operators already appreciate the value of documentation, but historically it’s been about institutional memory or basic team clarity.

👉 What’s changed is that documentation is no longer just for humans.

The stakes are getting higher. Documentation is becoming a hard barrier to entry for collaborating with AI agents day to day.

That’s because many of the most valuable AI use cases won’t be neat, point solutions built to solve one narrow problem. They’ll be organic, ad-hoc, and fluid interactions with AI in the flow of work, delegating tasks much like you would to a junior employee.

And just like a new employee, the AI needs context in order to act.

Teams without clean, accessible docs end up re-explaining the same things over and over. The friction and time cost of delegation stays high, so AI gets used less, or only for shallow tasks.

Conversely, teams with strong documentation experience something very different. The AI starts to feel like it “intuitively” understands the business: how systems fit together, why processes exist, what constraints matter, and how to navigate unfamiliar tasks without everything being spelled out explicitly.

It develops real figure-it-out-ability.

Now is the time to invest in documentation across a few key dimensions:

FOUNDATIONAL CONTEXT
- A well-structured knowledge base with both detail and business-level overviews
- AI-accessible org charts with responsibilities and decision ownership
- High-level system architecture diagrams (ideally machine-readable, e.g. Mermaid)

SEMANTIC CLARITY
- Schema and KPI dictionaries
- Taxonomies for UTMs, lead sources, lifecycle stages, sales stages, etc.

PROCESS & INTENT
- SOPs that explain why a process exists, not just the steps
- Lightweight decision logs for major system or workflow choices
- Metadata inside workflows describing the problem they were designed to solve

OPERATIONAL GUARDRAILS
- Known constraints, assumptions, and “don’ts”
- Escalation paths and review expectations
- Security policies

In other words, documentation is becoming part of your execution layer.

If your processes only exist in people’s heads, your AI will never scale past an eager assistant that needs constant hand-holding, because autonomy depends on shared, durable context.

Treat documentation as a first-class system.

A lot of the work I do with AI doesn’t actually save me time. In some cases, it takes longer. And that’s a good thing.

Because the point isn’t just to automate busywork. It’s to raise the quality ceiling. 

There’s far more knowledge in the world than any one person can absorb, even inside the domains we specialize in. 

We all have blindspots. 
We all have days where our brains are running at 70%. 

Partnering with AI means pressure-testing your thinking against a wider field of experience -- communication patterns, best practices, risks you might overlook, alternative framings you wouldn’t have considered.

It isn’t perfect. But I almost never run a presentation, memo, or strategy through AI without improving it by at least 25%, sometimes a lot more. 

What's it worth to show up as a 25% better version of yourself in every thing you do? 

This is why I don't view partnering with AI as lazy or disengaged. It's actually about maximizing the quality vs. time ratio. I also actively learn from nearly every interaction and can disregard what's not useful to me. 

PROMPTS YOU CAN USE: 

1) Pre-empt critiques: "Take everything I've told you about [stakeholder] and how they communicate / process information. Identify gaps or weaknesses in this communication from their perspective and help me address them."

2) Avoid blind spots: "Review this from the perspective of a [specific domain] expert. Where does my thinking have gaps, show naivety or ignorance, or seem uninformed?"

3) Identify risks: "Review this strategy and identify as many critical risks as you can, then propose ways to proactively address them." 

4) Elevate your thinking: "Adopt the persona of a seasoned McKinsey consultant. Review this strategy and identify feedback to harden both the thinking and communication."

5) Pressure-test logic: “Identify weak logic, unwarranted assumptions, or leaps in reasoning in this argument. Suggest clearer, more rigorous formulations.”

6) Improve clarity and concision: “Rewrite this section in my voice but with sharper clarity, tighter structure, and more precise language. No embellishment, just refinement.”

Checkmarx

Checkmarx is the global leader in software security solutions for modern application development. Checkmarx delivers the industry’s most comprehensive software security platform in Checkmarx One. It’s a platform that unifies with DevOps and provides static and interactive application security testing, software composition analysis, and developer application security awareness and training programs to reduce and remediate risk from software vulnerabilities.

Marketing Operations Manager

InfiniGrow

InfiniGrow is an Al-driven marketing planning optimization platform. We help B2B SaaS marketing leaders to navigate their companies to success by knowing where to invest every marketing dollar across all channels, without the guesswork.

Revenue & Marketing Operations Lead

Zoomin

Zoomin is an enterprise SaaS company that improves customer experience by making your product content available, personalized and engaging for your customers as they go through their journey. By personalizing the right answers to the right person, increasing engagement level and monetizing your prior content investment with data-driven insights, Zoomin unlocks your content's true potential and turns it from a liability to a competitive business advantage.

Senior Marketing Operations Manager

Strattic

Strattic is a hosting platform that instantly optimizes WordPress websites for speed and security by making them static and serving them on serverless architecture.

Director of Marketing

InfiniGrow is an AI-driven marketing planning and analytics platform that (simply) enables you to optimally allocate your budget to achieve your KPIs and maximize performance.

Camilyo

Camilyo is an SMB marketing platform built for digital service providers to effectively offer business management and marketing solutions to their clients, at scale.

Director of Digital Marketing

Webydo.

Webydo is a professional website design platform that empowers graphic and web designers to create and manage pixel-perfect responsive websites for their clients, code free.

Responsibilities:

- Executed large budget paid advertising campaigns on Facebook, Twitter, LinkedIn, Google, etc.
- Built and scaled company content marketing, email marketing, social media and influencer marketing channels. 
- Responsible for marketing department budgeting
- Configured, setup and maintained complex data analytics collection and reporting solutions.
- Responsible for all data reporting regarding attribution, user acquisition and funnel performance.

Achievements:

- 300% User Growth.
- Managed campaigns with over $1 mill in budgets across all major platforms.
- Led a successful transition into a proper B2B Saas business model.
- Defined core metrics that contributed to company success.
- Transformed company culture to be data driven.
- Implemented campaign tracking and tagging scheme to better track campaign ROI
- Rebuilt the marketing analytics collection and reporting methods

Director of Lead Generation & Marketing Operations

Dispop

Dispop is a self-serve display and retargeting platform which allows businesses to launch and manage effective advertising campaigns on Facebook and the web in the easiest possible way. By taking a unique approach to creative optimization, fresh banner ads are continuously injected into campaigns by an army of professional designers.

Responsibilities:

- Reviewed RTB settings and analyzed algorithms to provide the optimal account settings for clients.
- Handled large, strategic accounts that greatly contributed to company revenue.
- Led a team of 3 individuals in providing successful ad optimization strategies to their clients.

Achievements:

- Transitioned emphasis from new customer lead generation to customer success and growing accounts.
- Developed content strategy to promote display advertising best practices for new users that led to an increase in active users and campaign spend.

Director of Ad Operations

DesignPax

DesignPax allows online marketers to quickly order fully-customized banner ads, logos, landing pages, email designs and more, and receive professionally designed, campaign-ready graphics within 48-72 hours. Formed to help marketing managers, small-business owners and affiliate marketers slash the cost of production, DesignPax improves campaign quality with eye-catching creatives that are uniquely designed for each client. 

Responsibilities:

-	Developed and implemented various sales & marketing initiatives
-	Formulated & maintained strategic partnerships
-	Oversaw day-to-day operations of the business
-	Managed all DesignPax employees (Designers, Developers, Contractors, etc.)
-	Handled the financial tracking and budget planning for the business

Achievements:

- Increased average order values for regular clients by 30%.
- Led business expansion into new market segments
- Expanded product offerings

Director of Operations

Funscapes

Funscapes.ca Backyard Entertainment Solutions was developed to provide Canadian parents with a fast and easy way to identify and acquire the highest quality outdoor play equipment on the market. Originally focused on entertaining the family in the backyard, our Toronto based company has evolved to offer a wide variety of both residential and commercial playground products and services

Responsibilities:
-  Planned and executed corporate strategies
-  Built and implemented all marketing campaigns and promotions.
-  Handled all purchasing and distribution operations.
-  Established customer service practices.

Chief Operating Officer

I am an experienced go-to-market operations professional with a proven track record of building scalable B2B sales and marketing processes, managing the tech stack and aligning organizations around clear pipeline and revenue goals.

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