Justin Norris

Director, Marketing Ops @ 360Learning | Host @ RevOps FM Podcast | Thinking out loud about GTM + operations

I'm a seasoned marketing operations leader with 15+ years experience building high-performing teams.
Through this experience, I've learned what it takes to build marketing ops strategies, systems, and processes that will scale.

MY EXPERTISE:
• GTM operations strategy and roadmaps
• Designing, building, and optimizing Martech stacks
• Designing structure and processes for global remote teams 
• Data strategy and governance
• Analytics, reporting, KPIs
• Lead routing, management, SLAs, and follow-up
• Multi-channel lead nurturing and ABM
• Lead lifecycle and scoring
• Campaign operations
• Communication and change management

LEADERSHIP EXPERIENCE:
• Establish and lead a global ops function supporting marketing / BDR teams across 4 markets (Germany, France, UK, US).
• Provide coaching, training, and leadership to an expert consulting team (~40 people) on marketing operations best practices, with direct responsibility for a team of seven.
• Develop the solutions architecture function and lead the SA team at a marketing technology consulting firm. 

TECHNOLOGY EXPERTISE:
• Marketo: 4x Marketo Champion and Marketo Certified Solutions Architect (MCSA)
• Salesforce: seasoned Salesforce administrator, architect-level skillset
• Hubspot Certified
• iPaaS / Enterprise Automation: Workato Gold Partner and 2x conference speaker
• Attribution and Analytics: Bizible (Bizible All Star '17, Pipeline Marketing Award '17), Marketo, Looker, PowerBI • Data management: Ringlead, Clearbit, Cognism, etc.
• Lead routing: Lean Data, Distribution Engine

Director of Marketing Operations

360Learning is the learning platform that combines collaborative tools with the power of an LMS. We empower L&D teams to drive culture and growth through Collaborative Learning.

Freedom Property Investors

Providing guidance on and creating tailored solutions for Australian Real Estate businesses with an objective to achieve sales, marketing and customer service goals with the HubSpot platform. Some of my responsibilities involve
1. Managing and maintaining the HubSpot platform, ensuring it is up-to-date and aligned with business objectives.
2. Designing, building, and implementing workflows to automate tasks, nurture leads, and improve productivity.
3. Overseeing data management and reporting to provide insights and drive decision-making.
4. Staying updated with HubSpot features and best practices to recommend improvements and align with business goals.

HubSpot Administrator 

Kaplan

1. I was a part of the Global Marketing team supporting day-to-day operations set
up and go-to-market strategies.
2. HubSpot CRM Management: Utilized proficiency in HubSpot CRM to manage
and optimize the customer relationship management system.
3. Implemented and maintained data integrity, including lead segmentation,
contact management, and campaign tracking.
4. Collaborated with cross-functional teams to ensure smooth integration and
alignment with other business systems.
5. Complex Workflow Development: Designed, built, and maintained complex
workflows within the marketing automation platform to support lead nurturing and
engagement strategies.
6. Continuously optimized workflows to enhance marketing performance and
drive increased conversions.
7. Collaborated with stakeholders to understand business requirements and
translate them into effective workflows.
8. HTML Email Creation: Built HTML email templates that adhere to industry best
practices and brand guidelines.
9. Conducted A/B testing to refine email templates and optimize performance.
10. Customer Journey Monitoring: Monitored and analyzed customer journeys
across various marketing channels to identify areas for improvement and
optimization.
11. Video Embedding and Content Management: Embedded videos into emails,
and websites. Managed partner's website content to enhance user experience
and engagement.
12. Ensured video content is optimized for various platforms and devices to
maximize reach and impact.
13. YouTube Channel Monitoring: Monitored and managed Partner YouTube
channel, including uploading, organizing, and optimizing video content.
14. Tracked channel performance, engagement metrics, and subscriber growth.
Implemented SEO strategies to improve video visibility and drive organic
traffic.
15. Database Building and Research: Built and maintained databases of target
audiences, including prospects. Conducted research to identify potential
advertising platforms.

Marketing Operations Specialist - North America Region

Neutrinos

1. Managed Top 50 Enterprise BFSI accounts to grow the customer base significantly
using LinkedIn to penetrate CxO level connections across the largest European
Companies like Generali, Zurich, Allianz, AXA, to name a few.
2. Conducted account development research for each of the targeted accounts against the
scoring matrix.
3. Monitored and reported the account progress to the Regional Sales Manager.
4. Proactively identified the Insurtech Clubs across Europe and developed new
methodologies and approaches to bring the team closer to customers.
5. Built the database of CXO's contacts and the webinar campaigns that were 5x bigger
than normal by leveraging LinkedIn to drive 200 connections per event within 2 to 4
weeks.
6. Assisted the regional team with the trends and opportunities and recommended a
targeting approach for HQs during COVID, resulting in a 30% increase in leads.
7. Successfully led the Account Scoring exercise and it's been used across regions to map and score the target account penetration.
8. Introduced the peer to peer networking/referral networking leading to a 5x increase in account penetration.
9. Achieved sales pipeline target of $400,000 to $ 500,000 Quarter on Quarter.

Marketing Executive - UK and Europe

Marketing Intern

Sagar Hospitals

I have had an opportunity to do my Organization Study at Sagar Hospitals and during my two months tenure, my responsibilities were 
-To understand the Organization Structure
- A visit to Each Functional Departments and learning the activities of departments, Identifying and Understanding their roles and responsibilities
-Worked on MS Excel(Pivot) regarding Telemarketing Productivity Analysis
-A Powerpoint Presentation about my findings in each department to my External Guide(Asst. Medical Director) every post-lunch session helped to boost my confidence and communication skills.

Finally, I had the privilege to partake in the Employee Appraisal Program which is organized by the HR department at the end of every month to applause the best employees and to galvanize other employees to attain their best.

Summer Intern

Highly motivated and well-spoken Marketing operations and technology professional skilled in developing new opportunities and building long-term relationships across “Blue Chip” stakeholders through a proven methodology which gains a strong understanding of the customer’s needs and ensures a smooth sales and marketing operations process. Rahul has established stakeholder commitment by building a strong personal and Business rapport, which in turn allows better networking and customer loyalty.

taplio

The Battle

Justin Norris

Rahul B R

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