CTCI Technology

Sales Account Executive

Bean Vault Coffee

Being a small business owner requires a combination of skills, including business acumen, marketing savvy, and customer service proficiency. Some of my responsibilities include managing finances, onboarding and supervising employees, as well as marketing our products and services. Providing excellent customer service and building relationships with our customer base is paramount.

Owning a small business can be rewarding, but it also comes with risks. As the owner, you have the freedom to set your own hours and be your own boss. However, there is also the risk of failure. Retail businesses are notoriously difficult to start and maintain, and many fail within the first few years. But the sense of pride you can have when you are successful will be immense. If you are thinking about starting a retail business, I encourage you to go for it. It is not easy, but it is worth it.

Here is a more detailed explanation of three important skills I use while operating my business:

•	Business acumen: Business acumen is the ability to understand and manage a business effectively. This includes understanding the financial aspects of a business, such as budgeting, forecasting, and accounting. It also includes understanding the legal and regulatory environment in which a business operates.
•	Marketing savvy: Marketing savvy is the ability to create and execute marketing strategies that will attract and retain customers. This includes understanding the target market, developing a marketing message, and creating and executing marketing campaigns.
•	Customer service skills: Customer service skills are the ability to provide excellent customer service and build relationships with customers. This includes being responsive to customer needs, resolving customer complaints, and going the extra mile to make customers happy.

Small Business Owner

City of Hoboken

As one of the Hoboken Police Department's law enforcement IT network administrators, I am responsible for the design, implementation, and maintenance of information technology (IT) systems and networks for our law enforcement agency.

This includes tasks such as:

•	Planning and designing IT systems and networks
•	Purchasing and installing IT hardware and software
•	Configuring and maintaining IT systems and networks
•	Providing technical support to users
•	Troubleshooting and resolving IT problems
•	Keeping up to date with the latest IT technologies
•	Implementing security controls
•	Managing user accounts and permissions
•	Monitoring IT systems for performance and security issues
•	Providing training to users on IT security

As an IT network administrator, I have a strong understanding of our information technology (IT) systems and networks. I am also able to work independently and as part of a team, while focusing on saving the department time and resources. We are confidential employees who handle confidential and sensitive information. 

The role of a law enforcement IT network administrator is challenging and rewarding. It requires my partner and I to use a combination of technical, problem-solving, and communication skills in an efficient and effective manner. I play a vital role in keeping my law enforcement agency safe and secure.

Police Sergeant & Information Technology Network Administrator

As a school resource officer (SRO), I was embedded within the Hoboken School System, working side-by-side with educators, students, their families, and the community at large. In addition to providing basic safety and security, our overarching intent was to generate lasting relationships and bonds with our community's youth, which could be leveraged to foster societal change in the way law enforcement is perceived.

The Hoboken Police Departments SRO program are sworn police officers who have received specialized training in working with children and youth. 

Our duties included:

•	Providing a safe and secure learning environment. This included patrolling the school grounds, responding to incidents, and investigating crimes.
•	Educating students about crime prevention and safety. As SROs, we instructed students about topics such as stranger danger, cyberbullying, and drug abuse.
•	We resolved conflicts by mediating disputes between students, staff, and parents. 

SROs play an important role in keeping our schools safe and providing a positive learning environment for all students.

School Resource Officer

As a senior patrol officer, I was often called upon to be a mentor to younger officers in order to develop them into effective members of the patrol staff. 

Some of our duties included:

•	Enforcing laws and ordinances
•	Responding to calls for service
•	Investigating crimes
•	Making arrests
•	Providing public safety information
•	Building relationships with the community

We were able to think quickly and make sound decisions in high-pressure situations. The ability to handle stress, work long hours, and have mental toughness are essential skills for patrol officers. Patrol officers play an important role in keeping our communities safe, and they are essential to the law enforcement profession.

Senior Patrol Officer 

As a county-wide narcotics detective, I investigated drug-related crimes that occurred in multiple jurisdictions. I worked with several members of other law enforcement agencies under the leadership of the Hudson County Prosecutor's Office. Each municipality that sent a detective to this task force did so to pool resources and expertise, as well as to have the ability to use undercover operations and wiretaps to gather evidence and enforce Controlled Dangerous Substance (CDS) laws. Our greatest strength was the ability to work collaboratively with other law enforcement agencies and the public.

Some of our daily responsibilities included:

•	Investigating drug-related crimes, such as trafficking, manufacturing, and distribution
•	Conducting surveillance on suspected drug dealers and traffickers
•	Making arrests and seizures of drugs and drug paraphernalia
•	Interviewing witnesses and suspects
•	Preparing reports and testifying in court

We also worked to educate the public about the dangers of drug abuse and to prevent drug use in our communities. We did this by conducting presentations at schools, community centers, and other venues. 

Being a county-wide narcotics detective was a challenging but rewarding experience. I was proud to be part of a team that was making a difference in our community by fighting drug trafficking and abuse.

Detective assigned to County Wide Narcotics Task Force    

Responsible for building relationships with the community and working to solve problems that affect the community. I attended community events, met with residents, and worked with local businesses to identify and address crime and social disorder. The Hoboken Police Department's Community Policing Officer unit was responsible for enforcing the law, but we performed this task in a way that was respectful of the community and that built trust and meaningful relationships between the police and the citizens of Hoboken.

Community Policing Officer 

As a Narcotics Detective in the unit, I played an important role in keeping our community safe from the dangers of drug trafficking and abuse. We were often called upon to work long hours and deal with dangerous situations, but we were committed to making a difference in our community.

We were tasked with 

•	Investigate drug-related crimes, such as trafficking, manufacturing, and distribution
•	Conduct surveillance on suspected drug dealers and traffickers
•	Making arrests and seizures of drugs and drug paraphernalia
•	Interviewing witnesses and suspects
•	Prepared reports and testified in court
•	Worked with other law enforcement agencies to combat drug trafficking
•	Educate the public about the dangers of drug abuse

Members of this unit possessed many skills we drew upon such as  

•	Excellent investigative skills
•	Strong analytical and problem-solving abilities 
•	Excellent communication and interpersonal skills
•	Ability to work independently and as part of a team
•	Ability to handle stress and work long hours

Detective Vice / Narcotics  Squad

City of Hoboken Police Department 

I am a highly motivated and seasoned professional with a proven track record in law enforcement, small business project management, and sales. My background as a Former Police Sergeant has equipped me with strong leadership skills that inspire and empower others to reach their full potential. I am mission-driven, dedicated, and thrive in team environments where collaboration and excellence are paramount.

As a Sales Executive, I leverage my expertise to drive sales growth and cultivate lasting customer relationships. My approach is rooted in integrity, positivity, and empathy, ensuring that I meet and exceed my goals.

As a customer-focused small business owner, I understand the critical importance of delivering exceptional customer service. Creating a positive customer experience is the cornerstone of building loyalty and generating repeat business. My team and I are committed to engaging with our customers daily, ensuring their satisfaction and continued support.

I am passionate about what I do and bring a strong work ethic and relentless drive to every challenge I undertake.

Justin L DePascale

Miceli Media

• Developed business strategy, sales plan, project timelines, and website
• Generated qualified leads, conducted consultations, and closed sales
• Provided account management, content creation, and campaign management services

Founder

Softchoice

• Managed and optimization SMB clients' IT environments ensuring alignment with strategic objectives.
• Collaborated with internal teams and architects to devise comprehensive IT solutions.
• Leveraged a customer-centric and solutions-orientated approach to understand challenges.

Account Executive

Rockstar Energy Drink

• Analyzed and determined locations for proper and successful product promotion events  
• Planned and executed in-person promotional events to demonstrate and distribute products
• Utilized social media marketing to increase brand reach

Brand Ambassador

Sigma Nu Fraternity, Inc.

• Communicated and negotiated with music artists’ management teams and business sponsors 
• Planned, executed, and sold out a public concert with 800 attendees
• Generated over $50,000 in total revenue from the event each year

Philanthropy Coordinator

• Created and facilitated informational sessions about Sigma Nu Fraternity history and values. 
• Organized and executed events for candidates to become acquainted with active members.

New Member Educator

• Communicated with the concert venue and various artists.
• Assisted with the creation and distribution of promotional content.

Internal Philanthropy Co-Chair 

Morton Grove Park District

• Oversaw and managed pool operations. 
• Facilitated training in-services to allow for exceeding certification standards.
• Delegated duties accordingly while enforcing proper protocol. 
• Verified facility employees and equipment met all standards.
• Monitored designated area(s) while enforcing rules, regulations, and policies to ensure safety.
• Administered first aid and CPR in response to life-threatening situations. 
• Assisted with preparation and organization for special events and private parties.
• Provided customer service and professional interactions to patrons within the facility.

Manager & Head Lifeguard

RippleMatch

• Collaborate with the Campus Operations Manager to expand campus recruitment and increase interview placement rate 
• Schedule and conduct interviews for intern candidates and act as a point of contact throughout the entire hiring process
• Responsible for tracking 40-50 candidates per week and having daily exchanges with management about their progress

Program Manager

MetaBirds

• Produced and executed promotional content for social media outlets 
• Managed social media accounts daily and optimized platforms for growth and engagement

NFT Digital Marketing Intern

i9 Sports

• Facilitated instructional sports sessions for beginner, intermediate, and advanced levels. 
• Assisted Business in site organization and scheduling for house-league. 
• Oversaw the productivity and proficiency of site staff. 
• Provided customer service to patrons. 
• Trained and delegated responsibilities to site staff.

Site Coordinator

DICK'S Sporting Goods

• Strived to provide the best and most efficient customer support. 
• Maintained merchandise displays. 
• Provided personalized product guidance to fit the needs of the end consumer.

Retail Associate

Founder @ Miceli Media | Brand Building and Strategic Management

Hey everyone, I’m Matthew 👋 

We live in the age of digital, where the success of a business relies heavily on its online presence. 

My passion lies in harnessing this digital power to help brands connect, communicate, and grow.

I'm the Founder of Miceli Media, a forward-thinking digital marketing agency based in the heart of Chicago. 

With a focus on social media marketing and content creation, my team and I at Miceli Media help businesses build a robust online presence.

We firmly believe that successful digital marketing is not just about being seen - it's about being remembered. 

We strive to create dynamic content that not only captures attention but also resonates with audiences to foster lasting relationships.

At Miceli Media, we're not just a service provider - we're a partner invested in your success.

Our team prides itself on its adaptability, creativity, and commitment to excellence.

We keep our fingers on the pulse of digital trends and leverage the latest techniques to ensure our clients stay ahead of the curve.

Whether you're a startup looking for your first followers or a well-established brand seeking innovative ways to stay fresh and engaging, I'd love to hear from you.

It's time to apply our latest innovation and elevate your brand above the competition! 

Stay connected, stay digital. 🌐

P.S. Remember, regardless of what you do, play the long game!

taplio

The Battle

Justin L DePascale

Matthew Miceli

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