CTCI Technology

Sales Account Executive

Bean Vault Coffee

Being a small business owner requires a combination of skills, including business acumen, marketing savvy, and customer service proficiency. Some of my responsibilities include managing finances, onboarding and supervising employees, as well as marketing our products and services. Providing excellent customer service and building relationships with our customer base is paramount.

Owning a small business can be rewarding, but it also comes with risks. As the owner, you have the freedom to set your own hours and be your own boss. However, there is also the risk of failure. Retail businesses are notoriously difficult to start and maintain, and many fail within the first few years. But the sense of pride you can have when you are successful will be immense. If you are thinking about starting a retail business, I encourage you to go for it. It is not easy, but it is worth it.

Here is a more detailed explanation of three important skills I use while operating my business:

•	Business acumen: Business acumen is the ability to understand and manage a business effectively. This includes understanding the financial aspects of a business, such as budgeting, forecasting, and accounting. It also includes understanding the legal and regulatory environment in which a business operates.
•	Marketing savvy: Marketing savvy is the ability to create and execute marketing strategies that will attract and retain customers. This includes understanding the target market, developing a marketing message, and creating and executing marketing campaigns.
•	Customer service skills: Customer service skills are the ability to provide excellent customer service and build relationships with customers. This includes being responsive to customer needs, resolving customer complaints, and going the extra mile to make customers happy.

Small Business Owner

City of Hoboken

As one of the Hoboken Police Department's law enforcement IT network administrators, I am responsible for the design, implementation, and maintenance of information technology (IT) systems and networks for our law enforcement agency.

This includes tasks such as:

•	Planning and designing IT systems and networks
•	Purchasing and installing IT hardware and software
•	Configuring and maintaining IT systems and networks
•	Providing technical support to users
•	Troubleshooting and resolving IT problems
•	Keeping up to date with the latest IT technologies
•	Implementing security controls
•	Managing user accounts and permissions
•	Monitoring IT systems for performance and security issues
•	Providing training to users on IT security

As an IT network administrator, I have a strong understanding of our information technology (IT) systems and networks. I am also able to work independently and as part of a team, while focusing on saving the department time and resources. We are confidential employees who handle confidential and sensitive information. 

The role of a law enforcement IT network administrator is challenging and rewarding. It requires my partner and I to use a combination of technical, problem-solving, and communication skills in an efficient and effective manner. I play a vital role in keeping my law enforcement agency safe and secure.

Police Sergeant & Information Technology Network Administrator

As a school resource officer (SRO), I was embedded within the Hoboken School System, working side-by-side with educators, students, their families, and the community at large. In addition to providing basic safety and security, our overarching intent was to generate lasting relationships and bonds with our community's youth, which could be leveraged to foster societal change in the way law enforcement is perceived.

The Hoboken Police Departments SRO program are sworn police officers who have received specialized training in working with children and youth. 

Our duties included:

•	Providing a safe and secure learning environment. This included patrolling the school grounds, responding to incidents, and investigating crimes.
•	Educating students about crime prevention and safety. As SROs, we instructed students about topics such as stranger danger, cyberbullying, and drug abuse.
•	We resolved conflicts by mediating disputes between students, staff, and parents. 

SROs play an important role in keeping our schools safe and providing a positive learning environment for all students.

School Resource Officer

As a senior patrol officer, I was often called upon to be a mentor to younger officers in order to develop them into effective members of the patrol staff. 

Some of our duties included:

•	Enforcing laws and ordinances
•	Responding to calls for service
•	Investigating crimes
•	Making arrests
•	Providing public safety information
•	Building relationships with the community

We were able to think quickly and make sound decisions in high-pressure situations. The ability to handle stress, work long hours, and have mental toughness are essential skills for patrol officers. Patrol officers play an important role in keeping our communities safe, and they are essential to the law enforcement profession.

Senior Patrol Officer 

As a county-wide narcotics detective, I investigated drug-related crimes that occurred in multiple jurisdictions. I worked with several members of other law enforcement agencies under the leadership of the Hudson County Prosecutor's Office. Each municipality that sent a detective to this task force did so to pool resources and expertise, as well as to have the ability to use undercover operations and wiretaps to gather evidence and enforce Controlled Dangerous Substance (CDS) laws. Our greatest strength was the ability to work collaboratively with other law enforcement agencies and the public.

Some of our daily responsibilities included:

•	Investigating drug-related crimes, such as trafficking, manufacturing, and distribution
•	Conducting surveillance on suspected drug dealers and traffickers
•	Making arrests and seizures of drugs and drug paraphernalia
•	Interviewing witnesses and suspects
•	Preparing reports and testifying in court

We also worked to educate the public about the dangers of drug abuse and to prevent drug use in our communities. We did this by conducting presentations at schools, community centers, and other venues. 

Being a county-wide narcotics detective was a challenging but rewarding experience. I was proud to be part of a team that was making a difference in our community by fighting drug trafficking and abuse.

Detective assigned to County Wide Narcotics Task Force    

Responsible for building relationships with the community and working to solve problems that affect the community. I attended community events, met with residents, and worked with local businesses to identify and address crime and social disorder. The Hoboken Police Department's Community Policing Officer unit was responsible for enforcing the law, but we performed this task in a way that was respectful of the community and that built trust and meaningful relationships between the police and the citizens of Hoboken.

Community Policing Officer 

As a Narcotics Detective in the unit, I played an important role in keeping our community safe from the dangers of drug trafficking and abuse. We were often called upon to work long hours and deal with dangerous situations, but we were committed to making a difference in our community.

We were tasked with 

•	Investigate drug-related crimes, such as trafficking, manufacturing, and distribution
•	Conduct surveillance on suspected drug dealers and traffickers
•	Making arrests and seizures of drugs and drug paraphernalia
•	Interviewing witnesses and suspects
•	Prepared reports and testified in court
•	Worked with other law enforcement agencies to combat drug trafficking
•	Educate the public about the dangers of drug abuse

Members of this unit possessed many skills we drew upon such as  

•	Excellent investigative skills
•	Strong analytical and problem-solving abilities 
•	Excellent communication and interpersonal skills
•	Ability to work independently and as part of a team
•	Ability to handle stress and work long hours

Detective Vice / Narcotics  Squad

City of Hoboken Police Department 

I am a highly motivated and seasoned professional with a proven track record in law enforcement, small business project management, and sales. My background as a Former Police Sergeant has equipped me with strong leadership skills that inspire and empower others to reach their full potential. I am mission-driven, dedicated, and thrive in team environments where collaboration and excellence are paramount.

As a Sales Executive, I leverage my expertise to drive sales growth and cultivate lasting customer relationships. My approach is rooted in integrity, positivity, and empathy, ensuring that I meet and exceed my goals.

As a customer-focused small business owner, I understand the critical importance of delivering exceptional customer service. Creating a positive customer experience is the cornerstone of building loyalty and generating repeat business. My team and I are committed to engaging with our customers daily, ensuring their satisfaction and continued support.

I am passionate about what I do and bring a strong work ethic and relentless drive to every challenge I undertake.

Justin L DePascale

BTIG

Senior Vice President / Client Service Account Executive

Societe Generale Corporate and Investment Banking - SGCIB

Served as main coverage for Institutional and Hedge Fund clients.  Covered all available products within PB offering to include US and International Equities, Fixed Income, Options and Futures. Worked with clients and internal teams to prioritize the evolution of the PB platform as a means to digitize the client experience and increase client satisfaction.  Promoted usage of new portal services and technology to clients and solicited feedback for future iterations.  Monitored client KPI/KRI for insight into client efficiency, risk and potential service issues.  Utilized the case management tool to understand resolution and monitor response times and client issues across all teams.  Proactively monitored client operational intensity to identify areas of improvement to drive efficiency.

Director

Deutsche Bank

Provide solutions to the client and or administrator queries with regards to related products and services. Provide input, as appropriate, to Product Development team to ensure a superior offering in the face of changing client needs and market trends. Conduct client visits to perform demos on new products, perform service level. Work closely with the account management group to ensure day to day issues relating to breaks, fails, cash movements and trade settlements are addressed. Work directly with client regarding margin, financing, dividends, corporate actions, swap resets and unwinds. Reconcile front office portfolio system to back office books and records. Ensure the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate. Provide training and guidance to new staff as well as support staff.

Vice President Client Manager

Citi

Vice President – Prime Finance Client Service Representative
Main point of contact for high profile Prime Broker relationships. 
Assistant team leader / Supervisor. Helped manage a group of seven client service representatives, serving as a senior escalation point for 70 + clients.
Identified client business requirements and coordinated the implementation of IT enhancements through collaboration with IT professionals and Sales Group.

Vice President - Prime Finance Client Service Representative

Vice President / Section Manager – Domestic Stock Loan Operations
Managed a group of 15 Stock Loan Operations Service Representatives. Oversaw the day to day Domestic Stock Loan Operations to include, mark to markets, rate changes, recalls, etc.
Reduced aged (over 30 days) contract compare breaks from $28mm in exposure to zero within 3 months and maintained that level.

VP / Section Manager Stock Loan Ops

Vice President / Section Manager – Government and MBS Settlements
Managed a group of 7 Settlements Representatives.  Oversaw the clearance functions for both the institutional and retail government and mortgage backed products via BONY, PTC and DTC.

VP / Section Manager Government Clearance / Operations

Performed various roles within Legal Transfer department to include special projects and processing, Lost Securities / Certificate Replacement, Research and Recovery and Tax Reporting client service.

Service Representative

Pershing

Lost Securities / Certificate Replacement clerk.

US Army

Specialist 4 / Operating Room Technician
Performed duties of both circulator and scrub during surgical procedures at Irwin Army
Hospital Operating Room assisting the Surgeons, OR Nurses and Anesthesiologists.

Specialist

Direct contact freddyrojas1@gmail.com
Mobile 201-410-4532

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Justin L DePascale

Freddy Rojas

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