Julie Raeder 🔥

Content Writer

SendSafely

Customer Success Manager

Dooly

Customer Success Coach

Preceptor Connector

Elmbrook Schools

Educator

Cardinal Stritch University

Assistant Women Basketball Coach

Sheboygan Area School District

Assistant Basketball Coach

Customer CHAMPION 🔥|Dynamic Collaborator 🗣|Relentless Problem-Solver🔎|Creative Strategy💡|Curiosity Queen 👑| Athlete 💪| The Emoji 🐐

Greenix

Chief Experience Officer & General Manager of Inside Sales

- During the first 12 months reduced telephonic overhead cost by 50% 
- Inside sales had 100% year over year growth, 2017, 2018, 2019, 2020
- 40% increase in CST efficiency with increasing customer satisfaction scores
- Average 4.7 google review across 13 locations
- Grew in-house collections by 120% in the first 12 months


Position Overview:

Responsible for cultivating customer relationships and serving as the lead brand advocate throughout the Company and all contact points, including e-mail, phone, live chat, and social platforms. The position reports to COO.

Essential Functions:

Development, budgeting and continual refinement of the customer experience strategy;

Creation of key performance metrics to measure customer experience and brand awareness, capturing customer behavior, analysis of results, and development of  cross-departmental recommendations;

Design, communicate, maintain and continually optimize departmental processes that address business needs and that ultimately yield an excellent and brand-appropriate customer experience.

Vice President of Operations and Inside Sales

NorthStar Alarm Services

•	Oversaw a $600,000.00 a year marketing budget
•	Oversaw the hiring and training of new sales agents
•	Responsible for the prospecting, negotiation and onboarding  of new lead vendors and channel partners
•	Built fulfillment process, sales system and telephonic system from the ground up
•	Grew 100% in year 2

Director of Marketing and Sales

Vivint

•	Managed a team of 120 agents with several levels of leadership
•	Improved upon my systematic approach to rep development
•	All New Hire agents went through my team and program before being promoted to higher lead sources
•	Developed a “Will and System” approach to agents success

Inside Sales Manager

•	Interviewed, hired and trained new Inside Sales Agents
•	Responsible for individual rep development and promotion to higher lead sources
•	Revolutionized scripting and sales training that is still being used to this day
•	Produced top 20% agents consistently

Inside Sales Supervisor

APX Alarm Security Solutions Inc.

•	Interviewed, hired and trained new Customer Care Agents
•	Implemented customer satisfaction training
•	Obtained highest Utilization of all teams
•	Highest revenue generated by customer care team

Customer Relations Supervisor

Sales Representative

Experienced Sales and Operations Leader with a demonstrated history of working in Tech and Services. Adaptive Inside Sales Leader with the ability to build a winning culture and deliver results on the numbers that matter most to the business. I do this through a systematic approach to agent development, maximizing opportunity per marketing dollar spent, and establishing a system that leverages the sales team's strengths and minimizes their weaknesses.

Mitch Watkins 🍀

taplio

The Battle

Julie Raeder 🔥

Mitch Watkins 🍀

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