Julie Raeder 🔥

Content Writer

SendSafely

Customer Success Manager

Dooly

Customer Success Coach

Preceptor Connector

Elmbrook Schools

Educator

Cardinal Stritch University

Assistant Women Basketball Coach

Sheboygan Area School District

Assistant Basketball Coach

Customer CHAMPION 🔥|Dynamic Collaborator 🗣|Relentless Problem-Solver🔎|Creative Strategy💡|Curiosity Queen 👑| Athlete 💪| The Emoji 🐐

Alert Logic

Business Systems Strategic Programs (Associate Director) - Strategic Resources Group

Worked with executive business leaders and cross-functional teams, organizing and driving projects to enhanced customer experience through technology enablement and process improvements.  Helped create service that led to 100% retention; introduced 20+ automations; chose and implemented multiple software systems,   Led business systems team for 1 year.

Alert Logic was acquired by Fortra in March 2022

team leadership | software | strategy | process improvement | zendesk | salesforce | cross-functional initiatives | services | support | customer success | product operations | engineering | SaaS | release management

Principal Program Manager - Solutions & Product

Director, Information Systems

Express Energy

Directed maintenance and enhancements of Microsoft Dynamics AX 2012 system serving 400-plus users across multiple sites.  Designed and prioritized more than 20 system enhancements for outsourced maintenance and implementation.

ms dynamics | vendor management | business requirements | process improvement

Director -- IT Applications

FlexSteel Pipeline Technologies

ERP Architect

Biz Apps Company

Serving international clients, built, configured, and supported tool to assist with AP and procurement functions in SAP software.

Senior Business Consultant

Led teams supporting and implementing SAP and other systems in support of international and domestic financial teams.

Senior Business System Analyst

Consultant and team lead serving Fortune 500 clients with ERP planning and system implementation.

Client industries included upstream and downstream energy, utilities, automotive, and manufacturing.

Activities included SAP APAB development and EPR configuration, requirements gathering, process improvement, and building client relationships.

Tenure included 16-month project based in Germany.

Senior Consultant

Technology and Cross-Functional Leader | Business Operations Systems & Strategy | Business Efficiency Driver | Trusted Consultant & Mentor | Servant Leader | Board Member

I drive toward solutions by asking "What does success look like?"

Recent career highlights:
--Orchestrated a strategic cross-functional initiative, achieving 100% customer retention in pilot by designing technical health-score and monitoring process for 4,000 customer accounts
--Implemented improvements to company portal to improve corporate communication. Increased site visits by 200%
-- Owned FY23 planning process overseeing planning and execution of 4 key business unit strategic initiatives achieving 94% of OKRs.

With more than 20 years of experience in technology leadership, managing business operations & systems, improving processes, and consulting, I have a proven track record of solving problems and delivering winning outcomes for complex and cross-functional projects. 

I lead strategic programs on behalf of executive and senior leadership that enhance both customer and employee experience, aligning the vision, goals, and resources of the organization. Along the way, I collaborate with stakeholders, build strong relationships, and mentor team members.

My core competencies include Program Management, Systems Integration, Business (back-office) Operations, Objectives and Key Results (OKRs). Recognized for my flexibility, problem solving, and communication skills, I thrive in diverse work environments and systems. My success lies in applying business goals to both select and implement business software and processes, and thereby delivering strong business results for the company.

I can help with: organizational planning | operations and processes | project and program management | cross-functional and strategic initiatives | business architecture | business systems | productivity | automation | vendor management | analytics

taplio

The Battle

Julie Raeder 🔥

Drew Wasson

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