Conduo

I work with leaders to create environments that support high performing, collaborative Lean/Agile teams. Through coaching, training and workshops, I work with teams at every level of the organization to focus on their most important goals, identify measurable outcomes and then develop the mindset and practices that lead to continuous improvement and lasting change. I have deep experience in the public sector and a wide range of experience in private sector industries, with expertise in Enterprise Business Agility, Lean/Agile leadership, organizational design and strategy, product management and performance management.

Outcome-Driven Planning gets everyone in your organization on the same page, starting with providing clarity on the problem you are trying to solve and a focus on what is most important. Then, you develop a strategy, agree on what to try first, deliver incrementally and validate whether you are on the right track. This approach energizes and motivates your project teams by providing them the clarity, alignment and focus they need to deliver results.

Outcome-Driven Planning:
* Focuses on outcomes over activities
* Applies Agile, Lean and Design-Thinking, using the Mobius Innovation Framework
* Encourages collaboration
* Incorporates short planning and delivery cycles focused on learning

Business Agility Coach

Agile Transformation Inc.

I'm a certified Enterprise Business Agility Strategist and AgilityHealth Coach and Facilitator, specializing in leadership, enterprise strategy and transformations using the Enterprise Business Agility framework. I provide coaching and training in Agile leadership, effective facilitation, product management, planning and continuous improvement and growth for individuals, teams and organizations. 

Training and Coaching for AgilityHealth: 
* AgilityHealth Facilitator Certification Training
* Coaching leaders and coaches on Continuous Improvement Processes, Measurement and Developing Growth Plans 

Training Courses:
* Advanced Scrum Master 
* Advanced Product Owner
* Agile Overview 
* Servant Leadership  
* Effective Facilitation and Collaboration 
* Developing Measurable Business Outcomes
* Writing Effective Outcomes and Features 
* Leading High-Performing Teams 
* Enterprise Business Agility Strategy

For private sector organizations from small start-ups to Fortune 500 Companies across multiple industries, as well as Government Agencies

Enterprise Agile Coach and Trainer

State of Idaho, Department of Health and Welfare

Lead the business side of software development, quality assurance and production support for the Division of Welfare portfolio, providing leadership to Agile teams using the Scaled Agile Framework to predictably deliver value.

Work with the executive business and IT leadership teams to align product management strategies and Agile team design with organizational goals and priorities. Develop the product vision and roadmap. Facilitate portfolio planning activities. Coach, mentor, and lead the product management team, including product managers, product owners, user experience design and business architects, in applying Lean/Agile product management methodology and practices.

Partner with IT managers to develop the architectural roadmap to support long-term business needs, plan for the architectural runway, strategize on technical options, and ensure that development teams have the tools and standards in place to create effective designs and quality products. Support and design plans toward DevOps culture and practices.

Support end users through leading a production support team responsible for monitoring production system performance, triaging and responding to reported issues, and gathering and reporting metrics.

Deliver quality products on schedule that meet user needs, providing vision, leadership and direction for release management and business testing teams.

Bureau Chief, Agile Program Leader

Created the product vision and roadmap for the project to replace the Department’s legacy benefits case management system. Supervised a team of product owners. Partnered with the operational and policy program managers to ensure system design would meet program requirements and support end users. Played a lead role in rolling out the new system and managing subsequent releases. Designed the workflow and reporting tools and processes.

Outcomes
¥	Transferred and customized a large and complex Welfare Eligibility System from another State, significantly reducing development costs and time lines while delivering a robust and effective application.

¥	Converted active programs and clients from the legacy to replacement system, with benefit program payments and health coverage transitioning and continuing without disruption; this required creative strategies, extensive data analysis and coordination and testing with multiple interfaces and partners.

¥	Established a data warehouse for the new eligibility system, supporting federal, management and field operational reporting requirements; designed a reporting strategy to support workload management and performance reporting with the launch of the new system, allowing for a smooth transition for operational managers.

¥	Implemented workflow and workload management tools in alignment with new processes and organizational structures, so that the system effectively supported the business design.

Product Manager

Legislative Services Office, Idaho

Advised legislators in setting the annual state budget and creating related legislation, providing expertise on the organizational structure, functions, performance, policies, budgets and statutory requirements of assigned state agencies.    
 
Completed analysis of agency expenditure data to determine compliance with legislative intent, use of efficient management practices, and trends across state government. Reviewed agency budget requests, gathered supporting information, and created content for annual legislative budget publications. Presented agency budget requests to the Joint Finance Appropriations Committee.

Budget and Policy Analyst

I'm a Business Agility Coach and co-founder of Conduo. I work with Agile leaders in regulated industries and the public sector who want to be more strategic and outcome-driven. Your teams are busy, but are they working on the right things? Are you making progress toward your most important goals?     

There's nothing I love more than to bring a group together and facilitate a collaborative and visual process, to sort through complexity and find a clear path forward. It comes down to people having good conversations to develop common understanding and trust. Once that is in place, we can develop an effective and repeatable process for Outcome-Driven Planning.  

Here's a little about my background, and what led me to what I do today: 

I got started as a Product Owner in 2007, and I fell in love with the Agile way of working. It just made sense to identify the most important things to work on, get them done quickly and make changes to stay on track with delivering value. It was rewarding to work as a team and see things go from idea to reality. 

I took on increasing levels of responsibility, eventually leading a team of product owners and managing the portfolio. 

Working with Agile coaches (including my current business partner) inspired me to further my knowledge and skills, and in 2016 I started to work as an Agile coach and trainer. This was an exciting leap and sparked a lot of personal and professional growth. 

For several years, I worked with leaders at large organizations to develop a continuous improvement strategy using the AgilityHealth platform. This deepened my understanding of the common patterns and challenges of leading Agile across multiple teams. 

During this time, I also developed and delivered Agile leadership training on Adaptive Leadership, Enterprise Business Agility, Defining Measurable Outcomes, and Effective Facilitation and Collaboration. 

The past several years have been focused on working with my business partner Ryan Fullmer to  take our experiences and focus on where we think we can make the greatest impact. Outcome-Driven Planning is our answer to this. 

We developed Outcome-Driven Planning as a series of workshops that you can learn to run with your teams to get better results from the way you plan and deliver. 

Outcome-Driven Planning incorporates the Mobius Innovative Framework developed by Gabrielle Benefield and includes five steps:

1 - Discover Why
2 - Identify Options 
3 - Decide What to Do
4 - Deliver Incrementally
5 - Continuously Improve

Julie Springer

MetLife

Director-  Agile Enablement Strategic Delivery Lead

ICON Agility Services

(Freelance contractor) 
Leveraged methodologies like Agile and Design Thinking to enhance user engagement and streamline workflows, achieving a 25% increase in user engagement within the first quarter through iterative design sprints.

Conducted value stream mapping workshops, leading to a 20% improvement in user experience metrics by identifying and eliminating process bottlenecks.

Coached product managers on customer-centric development, resulting in a 15% rise in customer satisfaction scores through hands-on guidance and regular feedback loops from users.

Adopted a pragmatic and adaptive approach to tailor practices to each client’s needs, such as customizing Agile practices for non-traditional team structures, improving collaboration, and accelerating delivery times.

Strategically aligned product initiatives with business goals, driving innovation and efficiency. Led a cross-functional team to launch a new feature that met user needs and opened new revenue streams.

Focused on the customer journey and user experience by regularly aligning key metrics to identify areas of opportunity. Revamped the onboarding process based on user feedback, resulting in a 30% reduction in churn rate.

Product Operations and Change Agility Specialist

Envestnet, Inc

Fintech-Wealth Management SaaS company (~2,000 clients) 

Led a pilot project in collaboration with product management and engineering, overseeing the migration to Snowflake for enhanced data analytics capabilities. Utilized Agile product delivery processes to improve the release cycle, achieving bi-weekly stakeholder feedback demos and monthly releases.

Managed a team of 5 Agile Delivery Leads, effectively translating IT SDLC processes to align with Product Operations PDLC, significantly enhancing overall efficiency through Agile practices.

Championed design thinking practices, conducting strategic alignment workshops, design sprints, and customer/user journey mapping exercises, which resulted in a better product-market fit and increased user satisfaction.

Implemented Agile and Design Thinking methodologies, achieving a 25% increase in user engagement and a 20% improvement in user experience metrics.

Coached product managers on customer-centric development, leading to a 15% rise in customer satisfaction scores and enhanced team collaboration.

Aligned product initiatives with business goals, driving innovation and efficiency, and successfully launching new features that generated new revenue streams.

Director of Agile Operations and Enablement

Ingenious Agile

Self-employed Product Enablement Consultant/Coach who helped Product organizations adapt to methods and frameworks to optimize processes to achieve business agility. 
I have worked in various types of product organizations, including companies without a formal product department who have chosen to adopt an Agile framework with roles in Product and needed help to rationalize this transition adopting agile product delivery (SDLC + PDLC) .
Successfully optimized product development lifecycles (PDLC) across diverse industries, including SaaS - FinTech, HealthTech, EdTech, and Retail/eCommerce, leading to faster time-to-market and significant cost savings for clients by implementing Agile methodologies with iterative feedback loops, reducing development risks and speeding up product delivery by 4 months.
Led value stream identification and mapping workshops, coached teams on integrating user research into product discovery phases, and established the use of OKRs, resulting in streamlined processes, an 8% increase in customer satisfaction and retention, and a 10% increase in successful product launches.

Agile Product Operations and Transformation Consultant

WellCare Health Plans

Contractor role

Pioneered Agile practices (Scrum) in a healthcare insurance environment, replacing a waterfall approach to foster iterative development, enhance collaboration, and improve project efficiency; successfully transitioned a large Salesforce and Pega integration project using story mapping for BRD creation, ensuring alignment and on-time delivery while demonstrating strong communication, leadership, and problem-solving skills.

Senior Agile Operations Coach (Contract)

Adheris Health

Pharmaceutical marketing company
Rescued a delayed CRM project, achieving on-time delivery within 3 months through Agile implementation and strong stakeholder collaboration for pharmaceutical marketing company.

Senior Program Manager

Veratics, Inc.

Veteran-owned software consulting company 

Spearheaded the Agile playbook and led the successful implementation of a Scrum pilot program for a healthcare client's Data & Analytics department, improving team processes and collaboration, resulting in a 20-30% reduction in time to deliver insights and reports faster.

Senior Agile Product Delivery Consultant

FlipSwitch

Education SaaS software company 

Spearheaded the PDLC Agile playbook for the entire product department for EdTech software company for secondary education. 
Increased Cross-Functional Collaboration & Project Delivery Efficiency with 2 week product releases through the adoption of organization-wide adoption of Agile methodologies (Scrum & Kanban)
Introduced Agile Marketing concepts with sister marketing company to improved client projects deliveries by optimizing workflow across specialized skillsets within marketing team.

 Product Delivery Lead (Edtech)

American Express

Spearheaded Agile adoption (Scrum) within the American Express mobile product team, fostering collaboration between product managers, engineers, and our third-party design agency. This streamlined development, improved communication, and reduced wait times for new features by 6 months, allowing for faster product iteration and time to market.

Product Delivery Lead  (Payments)

Q Interactive

Online marketing company

Returned back to company to help adopt Lean and Agile practices within IT to improve collaboration and prioritization of projects. 
Minimized competing priorities, improved trust and transparency between product and IT

Technical Program Manager

I’m a Strategic Delivery Lead who builds AI-ready, adaptive operating models that connect strategy to execution and make product delivery scalable and outcome-driven.

What I do best:
	•	Be creative in finding fit-for-purpose solutions—cutting through rigid frameworks and focusing on the basics of product delivery.
	•	Design operating models that elevate product delivery and business operations at enterprise scale.
	•	Create data-driven insights and signals that make the invisible visible and enable leaders to act with confidence.

What drives me:
	•	A passion for AI readiness—helping organizations prepare to adapt and thrive in the AI-driven future of work.
	•	A commitment as a women’s longevity advocate—an underserved need and fast-growing market where innovation, adaptability, and data matter as much as they do in business.

I believe strategy and operations should move together—not apart. My work ensures organizations can scale, adapt, and deliver measurable value while preparing for the future.


taplio

The Battle

Julie Springer

Veronica Stewart

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