Conduo

I work with leaders to create environments that support high performing, collaborative Lean/Agile teams. Through coaching, training and workshops, I work with teams at every level of the organization to focus on their most important goals, identify measurable outcomes and then develop the mindset and practices that lead to continuous improvement and lasting change. I have deep experience in the public sector and a wide range of experience in private sector industries, with expertise in Enterprise Business Agility, Lean/Agile leadership, organizational design and strategy, product management and performance management.

Outcome-Driven Planning gets everyone in your organization on the same page, starting with providing clarity on the problem you are trying to solve and a focus on what is most important. Then, you develop a strategy, agree on what to try first, deliver incrementally and validate whether you are on the right track. This approach energizes and motivates your project teams by providing them the clarity, alignment and focus they need to deliver results.

Outcome-Driven Planning:
* Focuses on outcomes over activities
* Applies Agile, Lean and Design-Thinking, using the Mobius Innovation Framework
* Encourages collaboration
* Incorporates short planning and delivery cycles focused on learning

Business Agility Coach

Agile Transformation Inc.

I'm a certified Enterprise Business Agility Strategist and AgilityHealth Coach and Facilitator, specializing in leadership, enterprise strategy and transformations using the Enterprise Business Agility framework. I provide coaching and training in Agile leadership, effective facilitation, product management, planning and continuous improvement and growth for individuals, teams and organizations. 

Training and Coaching for AgilityHealth: 
* AgilityHealth Facilitator Certification Training
* Coaching leaders and coaches on Continuous Improvement Processes, Measurement and Developing Growth Plans 

Training Courses:
* Advanced Scrum Master 
* Advanced Product Owner
* Agile Overview 
* Servant Leadership  
* Effective Facilitation and Collaboration 
* Developing Measurable Business Outcomes
* Writing Effective Outcomes and Features 
* Leading High-Performing Teams 
* Enterprise Business Agility Strategy

For private sector organizations from small start-ups to Fortune 500 Companies across multiple industries, as well as Government Agencies

Enterprise Agile Coach and Trainer

State of Idaho, Department of Health and Welfare

Lead the business side of software development, quality assurance and production support for the Division of Welfare portfolio, providing leadership to Agile teams using the Scaled Agile Framework to predictably deliver value.

Work with the executive business and IT leadership teams to align product management strategies and Agile team design with organizational goals and priorities. Develop the product vision and roadmap. Facilitate portfolio planning activities. Coach, mentor, and lead the product management team, including product managers, product owners, user experience design and business architects, in applying Lean/Agile product management methodology and practices.

Partner with IT managers to develop the architectural roadmap to support long-term business needs, plan for the architectural runway, strategize on technical options, and ensure that development teams have the tools and standards in place to create effective designs and quality products. Support and design plans toward DevOps culture and practices.

Support end users through leading a production support team responsible for monitoring production system performance, triaging and responding to reported issues, and gathering and reporting metrics.

Deliver quality products on schedule that meet user needs, providing vision, leadership and direction for release management and business testing teams.

Bureau Chief, Agile Program Leader

Created the product vision and roadmap for the project to replace the Department’s legacy benefits case management system. Supervised a team of product owners. Partnered with the operational and policy program managers to ensure system design would meet program requirements and support end users. Played a lead role in rolling out the new system and managing subsequent releases. Designed the workflow and reporting tools and processes.

Outcomes
¥	Transferred and customized a large and complex Welfare Eligibility System from another State, significantly reducing development costs and time lines while delivering a robust and effective application.

¥	Converted active programs and clients from the legacy to replacement system, with benefit program payments and health coverage transitioning and continuing without disruption; this required creative strategies, extensive data analysis and coordination and testing with multiple interfaces and partners.

¥	Established a data warehouse for the new eligibility system, supporting federal, management and field operational reporting requirements; designed a reporting strategy to support workload management and performance reporting with the launch of the new system, allowing for a smooth transition for operational managers.

¥	Implemented workflow and workload management tools in alignment with new processes and organizational structures, so that the system effectively supported the business design.

Product Manager

Legislative Services Office, Idaho

Advised legislators in setting the annual state budget and creating related legislation, providing expertise on the organizational structure, functions, performance, policies, budgets and statutory requirements of assigned state agencies.    
 
Completed analysis of agency expenditure data to determine compliance with legislative intent, use of efficient management practices, and trends across state government. Reviewed agency budget requests, gathered supporting information, and created content for annual legislative budget publications. Presented agency budget requests to the Joint Finance Appropriations Committee.

Budget and Policy Analyst

I'm a Business Agility Coach and co-founder of Conduo. I work with Agile leaders in regulated industries and the public sector who want to be more strategic and outcome-driven. Your teams are busy, but are they working on the right things? Are you making progress toward your most important goals?     

There's nothing I love more than to bring a group together and facilitate a collaborative and visual process, to sort through complexity and find a clear path forward. It comes down to people having good conversations to develop common understanding and trust. Once that is in place, we can develop an effective and repeatable process for Outcome-Driven Planning.  

Here's a little about my background, and what led me to what I do today: 

I got started as a Product Owner in 2007, and I fell in love with the Agile way of working. It just made sense to identify the most important things to work on, get them done quickly and make changes to stay on track with delivering value. It was rewarding to work as a team and see things go from idea to reality. 

I took on increasing levels of responsibility, eventually leading a team of product owners and managing the portfolio. 

Working with Agile coaches (including my current business partner) inspired me to further my knowledge and skills, and in 2016 I started to work as an Agile coach and trainer. This was an exciting leap and sparked a lot of personal and professional growth. 

For several years, I worked with leaders at large organizations to develop a continuous improvement strategy using the AgilityHealth platform. This deepened my understanding of the common patterns and challenges of leading Agile across multiple teams. 

During this time, I also developed and delivered Agile leadership training on Adaptive Leadership, Enterprise Business Agility, Defining Measurable Outcomes, and Effective Facilitation and Collaboration. 

The past several years have been focused on working with my business partner Ryan Fullmer to  take our experiences and focus on where we think we can make the greatest impact. Outcome-Driven Planning is our answer to this. 

We developed Outcome-Driven Planning as a series of workshops that you can learn to run with your teams to get better results from the way you plan and deliver. 

Outcome-Driven Planning incorporates the Mobius Innovative Framework developed by Gabrielle Benefield and includes five steps:

1 - Discover Why
2 - Identify Options 
3 - Decide What to Do
4 - Deliver Incrementally
5 - Continuously Improve

Julie Springer

Deepali Nagrani

Scrum Master

Northern Trust Corporation

-Leading a Scrum Team for planning, developing, testing, and integrating on a set Release, which is a part of the broader Program for the team, right from initiation and Team formation
-Collaborating  Closely with Product Owner for effective Backlog refinement/management and continuous delivery of features, goals, and milestones
-Educating and reinforcing scrum values to team members and ensure they understand the concepts of DOR, DOD, Increment, Story Analysis, Estimation/Sizing
-Facilitating Scrum Ceremonies: Daily Stand Up, Backlog Grooming, Sprint Reviews, Retrospectives
-Protecting the  team from outside distractions, impediments, or team conflicts, helps maintain focus on the product backlog 
-Conducting the Twelve Agile Principles Assessment to assess Overall AgilityView, identify the key strengths and opportunities which indicate the team's Agile Maturity
-Managing ongoing communication with stakeholders to ensure their expectations are aligned
regarding the development, delivery, and timely completion 
-Identifying and removing the  impediments for the Scrum team and leading the team's efforts toward continuous improvement
-Developing a successful flow with the scrum team that helps promote collaboration, shorter feedback loop, minimise dependencies, improve completion ratio, customer satisfaction, and team dynamic
-Overseeing all the Scrum processes, and making sure that every Sprint is followed with a Deployment that is complemented with a run book, with minimal technical debt, while maintaining the highest quality of performance

Scrum Master | Consultant 

Wells Fargo

-Successfully guided an engineering team through the transition from Waterfall to Agile and built a Scrum Team. Managed Agile Transformation Program for the Endpoint Security
-Established Scrum as defined in the Scrum Guide, by advocating Scrum Values and helping everyone understand both -Scrum theory and practice
-Educated and reinforced Agile Principles to team, key stakeholders and at various forums thus, advocating Agile across the team, teams, and the organization
-Helped the Scrum Team focus on creating high-value Increments that meet the Definition of Done
-Removed Scrum Team Roadblocks daily to allow the team to deliver the Sprint goals and deliverable seamlessly
-Facilitated Scrum Ceremonies: Sprint Planning, Daily Scrums, Reviews, and Retrospectives and the Product Backlog Grooming and Refinement Activity
 -Worked in Close coordination with PO and Stakeholders to help prioritise the highest-value work items and validate requirements. Extensively led the Backlog Grooming and Refinement activity to make sure that the higher-order items are what's keeping the team most invested, backlog remains relevant and prioritised, ensuring ACs are agreed upon and the stories are ready for sizing
-Leveraged various  Collaborative tools effectively (Jira, Confluence, SharePoint)
-Led User Story creation in the form of  Epic,Task, Bug Or Improvement
-Collected, reported, and refined Agile metrics to quantify benefits, create KPIs and derive insightful conclusions
-Developed a successful flow with the scrum team that promoted collaboration, shorter feedback loop, minimised dependencies, improved completion ratio, stakeholder satisfaction, and team dynamics
-Conducted 1:1 discussions to help identify and understand ways to continually improve the process, infrastructure, and tools
-Ensured that the team is  effectively executing against the highest value priorities to develop, test, troubleshoot, and perform debugging of the infra, versions upgrades, organic growth, etc

-Coordinated Business Continuity Planning /Information Technology Disaster Recovery  testing program as a Business Resiliency Coordinator 
-Ran Business Impact Analysis and Business Recovery plans across all the three lines of  products to respond to any business, technology disruption
-Maintained existing business continuity plans, DR plans on a monthly, quarterly, and annual basis to ensure the plans are up-to-date with clear risk and response strategies in place
-Conducted exercises for Record Verification, Plan Walkthrough, Roles and Responsibilities, Risk Assessment, and Technology PLanned Simulation for all the Data Centers 
-Ensured documentation of all potential business risk factors are considered (loss of technology, human capital, facility)
-Assisted  in the documentation of the content of BCM plans and of core operational areas which include, business resumption, recovery, restoration, and disaster recovery plans that allow for -Production Readiness and Business Continuation in the event of disruptions or disasters
-Assisted in communication of the BCM plans to all relevant stakeholders for review and signoff
-Participated  in the education and awareness to all individuals as to the importance of effective business continuity plans and their role in the event of a disruption to business operations
-Provided operational support in the event of business disruption to manage the response coordination and communications
-Documented any issues experienced and lessons learned in a business disruption/test and track the progress to resolve open issues
-Coordinated and participated  in the end-to-end business continuity and Disaster Recovery Enterprise-wide management exercise

Business Resiliency Coordinator

-Acted as a liaison between business and Technology while assessing the process and documenting the requirements
-Executed Controls and conducted daily, weekly peer reviews for the Control Run under the Compliance Program 
-Led Sunset Process for various Endpoint Security Applications approaching End Of Life and were retired from the infrastructure
-Reconciled info from multiple data sources, resolved inconsistency, and transformed high level into detailed tech specification doc
-Helped dwindle the Team Internal Wiki pages for the migration from SharePoint to Confluence
-Designed training material which included exercises for hands-on training and questionnaires
-Conducted requirements elicitation through document analysis, brainstorming, storyboarding, and workflow diagrams and worked with the stakeholders to ensure the right solution. Documented stakeholder concerns and communicated to project management teams. 
-Created a Document Depot for migration of internal team documents to a centralized location for uniformity and ease of access
-Defined and documented clear and complete detailed business requirements and functional specifications using the SDLC methodology from the Business team and documented using Microsoft Office suite and Visio
-Ensured proper Incident Management, Problem Management, Change Management well per the ITIL concepts
-Facilitated meetings with several sectors of the bank to demonstrate the proposed state of security solutions across different Lines of Businesses
-Conceptualised and conducted Conferences and Knowledge transfer sessions for team members and business users

Tech Bus Systems Senior Analyst(Formerly Business Systems Consultant)

Wipro Limited

-Worked as a Business Analyst for the Business Intelligence Unit for the UK region with an emphasis on the Data warehouse architecture 
-Transformed business needs into requirements and ensured that the solution carries out its intended purpose to satisfy the explicitly stated business needs  
-Gathered and documented business requirements from stakeholders, working with cross-functional  
teams like data management, BI teams by translating them into technical requirements  
-Refined the existing master mapping style sheet-for inbound and outbound mapping
-Prepared documentation for the Data Mapping and transformation from the Source System to the Target tables  
-Overseen and actively participated in all aspects of Project Phases and maintained momentum throughout
-Created relationships in Requirements Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements  
-Interacted with users for verifying user requirements and managing Change Control Process  
-Conducted Conferences and Knowledge transfer sessions for Team members and Business Users

Business Analyst

Campus to Corporate Training Program:
Soft Skills-Leadership,Negotiation
Business Communication
Technical Writing
Business Writing 
JAVA
Operating Systems 
DBMS

Project Engineer (Campus to Corporate Training Program)

Scrum Master | Senior Consultant at CGI, Canada | ex-Northern Trust | ex-Wells Fargo | PMP | CSM | PSM | SAFe

Agile evangelist, enthusiastic Scrum Master, and a daytime nerd at CGI -Victoria, British Columbia(Canada).


A public speaking ninja all day, every day at heart.


My Overarching Mission: My greater goal has been to deliver value by being solutions driven in all that I do by applying my gifts of speaking, observing, and organizing.

Passionate about the evolution of mindset, Agility, and Culture of the Software Community as a whole, seamlessly creating and adapting to collaboration-based work environments grounded in Agile and Lean values and principles, and modern Project Management Practices and servant leadership.

I work closely with Engineers, UI/UX Developers Testers, Solution Architects, Product Owners, fellow Scrum Masters, and Agile Coaches in driving Agile Adoption, overcoming challenges to unleash Agility, and enhancing the Agile Maturity of the team.

I am committed to creating highly-motivated teams and high-quality usable increments each sprint. Further details related to my roles and responsibilities have been listed in the following sections.

Top 5 Strengths ( Based on Clifton Strengths-finder Assessment, August 2021):
Communicator|Achiever|Relator|Learner|Individualization

Top 5 Strengths (Based on High5 Test)
Focus Expert|Deliverer|Believer|Empathizer|Commander

At the onset of my career, I donned the hat of a Solutions-driven Business Analyst and have thoroughly enjoyed analyzing, developing, coordinating, planning, and managing engagements and projects in IT and Banking.

My educational qualifications have propelled my career path and fueled my growth. I consider myself blessed and feel grateful to have worked with some of the best companies such as HSBC, Wells Fargo, and Northern Trust and now in the consulting space with CGI.

Skillset: 
Agile(Principle) and Framework(Scrum, Kanban)
Project Management
Business Analysis
Process Improvement
Tools: JIRA, Confluence, Visio, SharePoint

I love reading, writing, and speaking in equal measure.

Besides work, I host, emcee, moderate, and Anchor Corporate Events, Sessions, Webinars, Townhalls, engaging meet-ups, and the like, and feel my absolute best when I do so! :)

Occasionally I find myself writing on Quora: https://www.quora.com/profile/Deepali-Nagrani

Conversations and questions are important and are very welcome!

Open for an engaging conversation around any of these spaces. Feel free to drop a note by.

taplio

The Battle

Julie Springer

Deepali Nagrani

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