R&D lab for publishers experimenting with generative AI

Authentic and enthusiastic product leader with a proven track record of taking products from idea stage to millions in sales.

Currently in discovery mode, looking for my next adventure in ML/AI. Feeling blessed to be an Entrepreneur-in-Residence at my hometown university, where I can give back to the local startup community.

Previously co-founded a B2B SaaS company, where I envisioned and built a marketing technology product from mock-up to its first million in revenue in less than 12 months. I grew that startup until it was acquired by a strategic buyer, where I led product development for its ABM division.

My success stems from these principles:
* Persistently focus on ambitious goals. 
* Be a doer and inspire others into action by leading from the front. 
* Deplore and trim inefficiency in all things. 
* Communicate persuasively. 
* Prepare for interactions, never "wing it."
* Be calm in turbulent environments.

Rodrigo Fuentes

Just wrapped my session on the ARMTech Innovation Stage. TLDR: the market is crowded with AI-everything. So we set out to show something different:

We’re not just a vendor with live AI deployments across 100+ financial institutions... 

We operate as the first nationwide, licensed AI collections agency with real proof of performance.

In a live 4‑way champion/challenger, Kompato emerged as the top performer on a $240M charged-off personal loan portfolio. 

Demos are cool, but the bar for “AI in collections” should be: 

• Real portfolios
• Real regulatory constraints
• Measurable results

If you’ll be in Dallas for ARMTech, I’d love to compare notes on what you’re seeing in your own portfolios and share updated numbers from this ongoing test.

--
Thx to Mike Gibb and AccountsRecovery.net for hosting!

Generative AI Product Leader | GTM Strategist | Driving Products from Idea to Market

CEO @ AccountsRecovery.net | Educating & Engaging Credit and Collection Leaders | Learn. Adapt. Lead.

The biggest advantages don’t come from 
louder vendors or bigger teams.

They come from better decisions.

How you choose technology?
How you allocate people?
How you spend limited budget
before it’s gone?

That’s exactly what this week’s webinars are designed to surface.

Here’s what’s happening this week on AccountsRecovery:

📅 7𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 2026 | 1:00 𝐏𝐌

𝐓𝐨𝐩𝐢𝐜 : ARMTech Innovation Stage: Home Edition

Each company gets 𝐟𝐢𝐯𝐞 𝐦𝐢𝐧𝐮𝐭𝐞𝐬.
No bloated decks.
No canned presentations.

Just a clear answer to one question:
𝐖𝐡𝐚𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐬𝐞𝐭𝐬 𝐲𝐨𝐮 𝐚𝐩𝐚𝐫𝐭?

A vote will determine which companies earn a spot on stage at ARMTech
and compete for the grand prize:

🎟️ 𝐀 𝐟𝐫𝐞𝐞 𝐞𝐱𝐡𝐢𝐛𝐢𝐭 𝐛𝐨𝐨𝐭𝐡 𝐚𝐭 𝐀𝐑𝐌𝐓𝐞𝐜𝐡 2027.

This is how innovation earns attention.

Click To Join : https://lnkd.in/e84CMX8e

📅 9𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 2026 | 1:00 𝐏𝐌

𝐓𝐨𝐩𝐢𝐜: How to Allocate Human Capital in Today’s Collection Environments?

𝐏𝐚𝐧𝐞𝐥𝐢𝐬𝐭𝐬:
Terry Merrell — President, First Financial Resources
Cathy Tylutki    PHR, SHRM-CP, CCP — Chief Human Resources Officer, Harris & Harris
Angela Armstrong — Integrator | Operations Executive, TSI
Rodrigo Fuentes - Generative AI Product Leader

𝐖𝐡𝐚𝐭 𝐲𝐨𝐮’𝐥𝐥 𝐥𝐞𝐚𝐫𝐧:
 • Where automation creates the illusion of productivity?
 • How to decide which accounts deserve human effort?
 • The one metric that matters more than dials per hour.
 • How to prevent burnout as complexity increases?

This is the kind of discussion 
Your peers will be having in January.
 
Worth passing along to the people you plan decisions with.

🔁 Repost this and 
let your network know you’ll be part of the conversation.

Webinar Jan 7th

Humans should be reserved for exceptions and leverage -- not for scale. 

The objective is to increase the value-per-human by shifting volume to AI while making humans more effective on the handful of accounts where they change outcomes. 

Key principles to consider on this journey:

1) Triage: clear boundaries driven by confidence + rules

2) Exception categories that should almost always hit humans

3) Human role design — make humans specialists, not generalists

4) Routing & handoff: design the UX and the audit trail

5) Compliance, safety, and governance

6) Human Workforce strategy (redefine careers; re-skill & redeploy)

7) All of the above, measured by metrics that matter (automation rate; escalation rate and reasons; time-to-resolution and average handle time for AI vs. human cases; recovery per FTE and cost-per-dollar-collected; compliance exceptions per thousand contacts; and more)

If you're interested in this topic, I encourage you to join me and 
Terry Merrell — President, First Financial Resources
Cathy Tylutki    PHR, SHRM-CP, CCP — Chief Human Resources Officer, Harris & Harris
Angela Armstrong — EVP & GM  at TSI

S/O to Mike Gibb for hosting this webinar.

As a Customer Success and Services Operations Executive, I drive the strategic and operational vision to scale and improve overall customer experience, annual revenues, and product adoption.

I have a proven track record managing various aspects of customer success and services businesses, including strategy development, operations, analytics, program and risk management, sales, delivery, and enablement.  

I excel at executing complex strategies and solve business problems in inclusive cross-functional manner, keeping organizational change management in mind.

I leverage my strong decision-making, problem-solving, communication, and stakeholder management skills to manage globally distributed cross-functional teams and coordinate large inter-organizational efforts.

AREAS OF EXPERTISE
Customer Success | Consulting and Training | Operations | Organizational Change Management
Strategy Development and Execution | Global Cross-Functional Program Management
Process Improvement | Leadership and Team Development| 
Financial Analysis and Planning | Cultural Understanding and Sensitivity

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The Battle

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Christina Stelzer

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Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Rodrigo Fuentes's LinkedIn Performance

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