R&D lab for publishers experimenting with generative AI

Authentic and enthusiastic product leader with a proven track record of taking products from idea stage to millions in sales.

Currently in discovery mode, looking for my next adventure in ML/AI. Feeling blessed to be an Entrepreneur-in-Residence at my hometown university, where I can give back to the local startup community.

Previously co-founded a B2B SaaS company, where I envisioned and built a marketing technology product from mock-up to its first million in revenue in less than 12 months. I grew that startup until it was acquired by a strategic buyer, where I led product development for its ABM division.

My success stems from these principles:
* Persistently focus on ambitious goals. 
* Be a doer and inspire others into action by leading from the front. 
* Deplore and trim inefficiency in all things. 
* Communicate persuasively. 
* Prepare for interactions, never "wing it."
* Be calm in turbulent environments.

Rodrigo Fuentes

Just wrapped my session on the ARMTech Innovation Stage. TLDR: the market is crowded with AI-everything. So we set out to show something different:

We’re not just a vendor with live AI deployments across 100+ financial institutions... 

We operate as the first nationwide, licensed AI collections agency with real proof of performance.

In a live 4‑way champion/challenger, Kompato emerged as the top performer on a $240M charged-off personal loan portfolio. 

Demos are cool, but the bar for “AI in collections” should be: 

• Real portfolios
• Real regulatory constraints
• Measurable results

If you’ll be in Dallas for ARMTech, I’d love to compare notes on what you’re seeing in your own portfolios and share updated numbers from this ongoing test.

--
Thx to Mike Gibb and AccountsRecovery.net for hosting!

Generative AI Product Leader | GTM Strategist | Driving Products from Idea to Market

CEO @ AccountsRecovery.net | Educating & Engaging Credit and Collection Leaders | Learn. Adapt. Lead.

The biggest advantages don’t come from 
louder vendors or bigger teams.

They come from better decisions.

How you choose technology?
How you allocate people?
How you spend limited budget
before it’s gone?

That’s exactly what this week’s webinars are designed to surface.

Here’s what’s happening this week on AccountsRecovery:

📅 7𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 2026 | 1:00 𝐏𝐌

𝐓𝐨𝐩𝐢𝐜 : ARMTech Innovation Stage: Home Edition

Each company gets 𝐟𝐢𝐯𝐞 𝐦𝐢𝐧𝐮𝐭𝐞𝐬.
No bloated decks.
No canned presentations.

Just a clear answer to one question:
𝐖𝐡𝐚𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐬𝐞𝐭𝐬 𝐲𝐨𝐮 𝐚𝐩𝐚𝐫𝐭?

A vote will determine which companies earn a spot on stage at ARMTech
and compete for the grand prize:

🎟️ 𝐀 𝐟𝐫𝐞𝐞 𝐞𝐱𝐡𝐢𝐛𝐢𝐭 𝐛𝐨𝐨𝐭𝐡 𝐚𝐭 𝐀𝐑𝐌𝐓𝐞𝐜𝐡 2027.

This is how innovation earns attention.

Click To Join : https://lnkd.in/e84CMX8e

📅 9𝐭𝐡 𝐉𝐚𝐧𝐮𝐚𝐫𝐲 2026 | 1:00 𝐏𝐌

𝐓𝐨𝐩𝐢𝐜: How to Allocate Human Capital in Today’s Collection Environments?

𝐏𝐚𝐧𝐞𝐥𝐢𝐬𝐭𝐬:
Terry Merrell — President, First Financial Resources
Cathy Tylutki    PHR, SHRM-CP, CCP — Chief Human Resources Officer, Harris & Harris
Angela Armstrong — Integrator | Operations Executive, TSI
Rodrigo Fuentes - Generative AI Product Leader

𝐖𝐡𝐚𝐭 𝐲𝐨𝐮’𝐥𝐥 𝐥𝐞𝐚𝐫𝐧:
 • Where automation creates the illusion of productivity?
 • How to decide which accounts deserve human effort?
 • The one metric that matters more than dials per hour.
 • How to prevent burnout as complexity increases?

This is the kind of discussion 
Your peers will be having in January.
 
Worth passing along to the people you plan decisions with.

🔁 Repost this and 
let your network know you’ll be part of the conversation.

Webinar Jan 7th

Humans should be reserved for exceptions and leverage -- not for scale. 

The objective is to increase the value-per-human by shifting volume to AI while making humans more effective on the handful of accounts where they change outcomes. 

Key principles to consider on this journey:

1) Triage: clear boundaries driven by confidence + rules

2) Exception categories that should almost always hit humans

3) Human role design — make humans specialists, not generalists

4) Routing & handoff: design the UX and the audit trail

5) Compliance, safety, and governance

6) Human Workforce strategy (redefine careers; re-skill & redeploy)

7) All of the above, measured by metrics that matter (automation rate; escalation rate and reasons; time-to-resolution and average handle time for AI vs. human cases; recovery per FTE and cost-per-dollar-collected; compliance exceptions per thousand contacts; and more)

If you're interested in this topic, I encourage you to join me and 
Terry Merrell — President, First Financial Resources
Cathy Tylutki    PHR, SHRM-CP, CCP — Chief Human Resources Officer, Harris & Harris
Angela Armstrong — EVP & GM  at TSI

S/O to Mike Gibb for hosting this webinar.

PST Professional Services in Trucking 

Direct:  720-470-0129
Corporate:  1-800-441-4330 ext.7

PST is honored to partner with PBC Finance to bring you decades of commercial equipment finance expertise.

Following are a few customer experiences reflecting PBC Finance's exceptional lending services: 

"Diane and her team go above and beyond all expectations! They literally make what is normally a huge hassle and not an enjoyable part of business an absolute breeze from their superb and quick communication skills to getting what you need from dealers or the finance institutions etc. in a timely manner.
We can not recommend PBC Finance more highly!"

"We’ve been working with Diane (owner of PBC Finance) for nearly 30 years ... We will NEVER use anyone else as long as we are in business!!"

"If you’re looking to work with great people... I promise, you will not be disappointed."

Commercial Equipment Finance and Warranty Agent 

Society for American Baseball Research (SABR)

The MLB Minor Leagues were the best and most influential years of my career.  If you have the fortune of interviewing a candidate who has the heart for promoting Minor League Baseball and all of the dedication and work involved, hire them.

Member - Rocky Mountain Chapter CO

PALFINGER North America Region

South East Regional Sales Manager

Commercial Truck Service Agreement Warranty Agent for Class 3-8 dealership partners across the following footprint:                             

CO, KS, MT, NE, NM, UT, WY

Key Accounts including among others: 

International Truck Centers
Jackson Group Peterbilt
MHC Kenworth
Rush Trucks 
The Larson Group
TransAm Trucking
Transwest
Truck Center Companies 
Volvo

Midwest Mountain Regional Manager

“Olivia is one of the most well-rounded professionals I have encountered in years. Olivia understands the importance of collaboration and the power of collective group thinking. I would describe Olivia as a leader who is respectful, inclusive, open to learning, grateful for opportunities, and transparent in her lifestyle. It's with honor and without hesitation I give my highest recommendation to Olivia Kayler. She's a rare value add with a multitude of strengths. Her incredible work ethic, intelligence and leadership skills make her a force for good."
MLB Coach Los Angeles Angels- Bo Porter


“She has earned my trust to uphold integrity and transparency in her professional approach. Olivia implemented strategic changes to our warranty offering resulting in increased warranty attachment and protection for our customers. It is my pleasure to endorse Olivia as a trusted and valued partner in the trucking industry.”
Director of Sales TransAm Trucking Olathe, Kansas 

“Olivia is a strong business partner as a warranty provider for owner/operator’s commercial equipment. She values the needs of my customers with the same priority as I do. I can trust her to be straightforward in a timely manner closing deals efficiently. Olivia communicates thoroughly, ensuring contracts are understood and everyone is compliant. She is ethical, inclusive and a valued partner.”
UT Sales MHC Denver, Colorado 

"She is a professional in marketing, strategy development, program implementation, and client relations...brought a positive attitude to difficult work."
SVP Director of Strategic Partnerships    Wells Fargo Charlotte, NC 

"Olivia is a valued colleague who has the gift of uncommon insight. She is a focused performer... forthright, inquisitive and principled."
Senior Director of Diversity and Inclusion at TIAA-CREF Charlotte, NC 

"Olivia brings a spark of life and fun into the workplace.  Professional and focused, Olivia is an activator who partners well and builds cohesiveness of work teams to reach collective goals. She leverages that strength to motivate people, overcome barriers, and win one for the team."
SVP, Career Transition Human Capital 
Lee Hecht Harrison Charlotte, NC

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The Battle

Rodrigo Fuentes

Olivia Kayler

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taplio

The Battle

Rodrigo Fuentes

Olivia Kayler

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Rodrigo Fuentes's LinkedIn Performance

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Performance ScoreRodrigo Fuentes's LinkedIn Performance