Contact Center AI Association

The CCAIA hosts quarterly in-person round table discussions in New York City, San Francisco, and Atlanta. Customer experience leaders have the opportunity to exchange best practices for using AI in their operations.

President

ZMAXINC

Helping companies outsource customer service globally.

Chief Operating Officer

Weinberg, Wheeler, Hudgins, Gunn & Dial

Associate

RichardsonClement PC

Business litigation and corporate transactions.

Associate Attorney

Marcell Felipe Attorneys

Tax, corporate governance, and commercial transactions.

The Launch Pad at UM

Law Fellow

Almeida Advogados

Law Clerk

Higher Education Partnership

•   Lobbied as an undergraduate student on behalf of public universities in the state of Alabama. 

•  Helped to recruit and organize over 2,000 students to march in front of the Alabama State House to increase funding for public universities. 

•  Received the "Advocacy in Action Award" in 2010, which is given each year to the students most furthering the cause of public universities in the state of Alabama.

Coordinator

👋 Follow me for posts about the most important news on the use of AI in customer support.

🤝 Exchange ideas with other customer support leaders at CCAIA meetings: ccaia.org

John Walter

Knowledge base management has become a major topic in the Contact Center AI Association. A clean KB is necessary for AI deployments.

Association members chose this to be a main focus of next week's meeting in Austin on Nov. 13. 

Therefore, we're having Martin Hobratschk provide a workshop on KB management. He has KB management experience from Apple, Nest, and Google. Today he provides knowledge management consulting across the industry. 

The other topics will be:
- Measuring ROI on AI investments, and 
- Roles and people driving AI initiatives

And, of course, we have a timely Q4 Legal Update. With a lawyer present to answer questions you may have. 

All of this condensed into 2 hours. The dinner at Uptown Sports Club afterwards will be a well-earned unwind with friends.

You can send me a message if you're interested in learning more or getting involved.

President of the Contact Center AI Association | Founder of ProxyLink

I help company boards and executives build AI literacy and develop adoption strategies that deliver real business outcomes. My approach is practical and non-technical, helping leaders navigate AI with confidence and accountability.

As Co-Founder of Sovereign AI, I advocate for responsible, transparent, and locally developed AI that drives innovation and strengthens Australia’s digital resilience.

With more than 35 years of corporate experience, I combine futurist thinking with commercial pragmatism to make complex technologies accessible and actionable.

Author of The AI Empowered Customer Experience (Amazon, 2023) and Australian representative at the 2025 AIFOD Forum held at the UN in Geneva.

taplio

The Battle

John Walter

Simon Kriss

Followers

Posts

Engagements

Likes

Performance ScoreJohn Walter's LinkedIn Performance

Ready to grow your LinkedIn presence?

taplio

The Battle

John Walter

Simon Kriss

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}John Walter's LinkedIn Performance

Ready to grow your LinkedIn presence?

Performance ScoreJohn Walter's LinkedIn Performance