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John Walter

Head of CX | OP Champion | Contact Center Leadership | Career Development | Remote Work Advocate

Passionate about customer care and dedicated to creating exceptional experiences, I am a results-driven Director of Customer Experience with over 25 years of diverse expertise. With a strong focus on care and empathy throughout the customer journey, I have successfully led virtual teams and implemented strategies that elevate customer satisfaction while driving business growth.

My extensive background in contact center management, career development, scalability, and motivational speaking has equipped me with a unique skill set to deliver outstanding results. Over the past 15 years, I have honed my leadership abilities by specializing in leading virtual teams, with a particular emphasis on delivering quality and unforgettable customer experiences. I possess a profound understanding of the complexities of managing and motivating teams in remote environments, ensuring seamless collaboration and fostering a strong sense of unity. 

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John Walter

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