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John Walter

Transcom

Chief Commercial Officer (CCO) - Member of the Board

diconium group

The diconium group is a specialist withinin the digital transformation of the customer interface, products and services. We are an advisor, journey partner and builder of digital units.

Senior Director Business Development

Sitel

-Cross Regional & Strategic Sales 
-Carve Out / Large BPO 
-Business & Partner Development 
-Indirect Sales

Head of Business Development

walter services GmbH

-Business & Partner Development 
-Strategic Sales 
-Carve Out / Large BPO / M&A
-Indirect Sales 
-Innovation/Produktentwicklung

EVP Business Development & Special Projects

Sykes

Regional Director Client & Sales Service Central Europe

TeleCash GmbH & Co. KG

Head of Inside Sales

Teleperformance

VP EMEA Business Development

Infosys BPO

Senior Business Development Manager

SELLBYTEL

Rödl & Partner

Sales Consultant

As the Chief Commercial Officer and a board member at Transcom, I lead the global sales and business development organization, the CDO Department, Global Solutions- and Bid Management, Advisory, and marketing functions of a leading BPO/ITO/Digital service provider with over 33,000 employees across +30 countries. With more than 20 years of experience in the industry, I have a proven track record of delivering transformational and innovative solutions that enhance customer satisfaction, loyalty, and retention.

My core competencies include strategic sales, large deal management, AI strategy and go-to-market, digital transformation, business modeling, product development, and supervisory board management. I have successfully executed complex BPO carve-outs, M&A deals, and build-operate-transfer projects with leading companies across various sectors. I am passionate about leveraging AI and automation to create smarter people experiences that drive business growth and value.

Oliver Cook

taplio

The Battle

John Walter

Oliver Cook

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