Contact Center AI Association

The CCAIA hosts quarterly in-person round table discussions in New York City, San Francisco, and Atlanta. Customer experience leaders have the opportunity to exchange best practices for using AI in their operations.

President

ZMAXINC

Helping companies outsource customer service globally.

Chief Operating Officer

Weinberg, Wheeler, Hudgins, Gunn & Dial

Associate

RichardsonClement PC

Business litigation and corporate transactions.

Associate Attorney

Marcell Felipe Attorneys

Tax, corporate governance, and commercial transactions.

The Launch Pad at UM

Law Fellow

Almeida Advogados

Law Clerk

Higher Education Partnership

•   Lobbied as an undergraduate student on behalf of public universities in the state of Alabama. 

•  Helped to recruit and organize over 2,000 students to march in front of the Alabama State House to increase funding for public universities. 

•  Received the "Advocacy in Action Award" in 2010, which is given each year to the students most furthering the cause of public universities in the state of Alabama.

Coordinator

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🤝 Exchange ideas with other customer support leaders at CCAIA meetings: ccaia.org

John Walter

Knowledge base management has become a major topic in the Contact Center AI Association. A clean KB is necessary for AI deployments.

Association members chose this to be a main focus of next week's meeting in Austin on Nov. 13. 

Therefore, we're having Martin Hobratschk provide a workshop on KB management. He has KB management experience from Apple, Nest, and Google. Today he provides knowledge management consulting across the industry. 

The other topics will be:
- Measuring ROI on AI investments, and 
- Roles and people driving AI initiatives

And, of course, we have a timely Q4 Legal Update. With a lawyer present to answer questions you may have. 

All of this condensed into 2 hours. The dinner at Uptown Sports Club afterwards will be a well-earned unwind with friends.

You can send me a message if you're interested in learning more or getting involved.

President of the Contact Center AI Association | Founder of ProxyLink

NXTThing RPO

	Leads full lifecycle recruitment processes, from initial job intake discussions with hiring managers to securing offer acceptances.
	Champions the sourcing of top-tier talent across diverse industries, including IT, Healthcare, Retail, Courier, Food, Agribusiness, Manufacturing, Private Equity, Hospitality, SaaS, Pharmaceuticals, Wellness, and Fitness.
	Promotes an inclusive recruitment strategy, recognizing individual talent attributes as valuable additions to the organizational culture and team performance.
	Orchestrates talent acquisition projects from inception to completion, ensuring timelines are met, resources are allocated efficiently, and deliverables align with client expectations.
	Collaborates with a diverse range of clients, including Wave Neuroscience, United Parcel Service, Ghirardelli, WuXi Advanced Therapies, and many more, ensuring their talent needs are met with precision and professionalism.
	Utilizes extensive ATS expertise in platforms like Lever, Maxhire, Bullhorn, JazzHR, Jobvite, ADP, and Workday to streamline and optimize recruitment processes.

Senior Recruiter

J.R. Simplot Company

	Directed talent solutions for diverse Simplot business units, including Food Group, Agri-Business, Land & Livestock, Simplot Turf Partners, Plant Sciences, Marketing, Finance, Legal, Sales, Engineering, Global Services, etc.
	Reduced 3rd party recruiter fees by $900k within a fiscal year by focusing on "hard-to-fill" roles and implementing strategic sourcing techniques.
	Collaborated with Hiring Managers to assess both technical and non-technical requirements, ensuring a seamless alignment of candidate profiles with team needs.
	Initiated strategies to build under-represented talent pipelines through referrals, sourcing, events, and campaigns, further supported by company Employee Resource Groups (ERG). Notably, became a Founding Partner of the Rainbow Alliance ERG for the LGBTQ+ community within Simplot's large employee base.
	Managed the entire recruitment lifecycle, from opening requisitions and conducting manager consultations to executing compensation negotiations and overseeing onboarding processes.
	Elevated Simplot's brand in the talent market by attracting high-performing salaried employees, enhancing representation, and establishing effective recruitment strategies in partnership with business stakeholders.
	Promoted from Senior Talent Partner role in 2018.

Senior Talent Sourcing Partner, Global Talent & Culture 

Experis/Manpower Group

	Distinguished as the top-performing newcomer recruiter for four consecutive months in a competitive, international IT recruitment setting.
	Secured the 4th overall position among all recruiters, including those with tenure, highlighting proficiency and effectiveness.
	Sourced and placed top-tier IT professionals, ensuring clients were presented with candidates best suited for their technical requirements and company culture.
	Built and maintained strong relationships with both clients and candidates, fostering trust and repeat engagements.
	Utilized advanced recruitment tools and strategies to identify passive candidates, ensuring a diverse talent pool.
	Navigated the dynamic landscape of IT recruitment, staying updated on the latest industry trends, technologies, and best practices to offer consultative advice to clients.

IT Recruiter

Stafftopia

	Co-established and grew the company from inception, securing initial funding from a prominent Los Angeles angel investor and positioning the agency as a strategic recruiting partner to VC-funded startups in Silicon Valley.
	Positioned Stafftopia as a preferred partner for Silicon Valley tech startups, capitalizing on the tech boom and resulting in significant financial success. Delivered outstanding financial performance with annual gross revenues surpassing $7M.
	Spearheaded the company's growth, achieving a robust team of 40+ recruiters and sourcers at its peak.
	Pioneered innovative sourcing techniques to identify and engage top-tier developers, primarily through direct referrals, solidifying reputation as an astute people-broker.
	Designed and implemented a systematic approach to business development, empowering other recruiters to replicate success on their respective desks.
	Managed key client relationships, ensuring alignment with their hiring needs and delivering tailored talent acquisition solutions for specialized roles.
	Led negotiations with both clients and candidates, balancing organizational objectives with candidate aspirations to ensure win-win outcomes.
	Stayed at the forefront of industry trends and market dynamics, ensuring Stafftopia's service offerings remained competitive and relevant in a rapidly evolving sector.
	Demonstrated astute business acumen by selling business interests in 2015 to partner who assumed role of sole owner.

Founder & Principal Recruiter 

Atlanta Committee Olympic Games (ACOG) 

• Recruited sports-specific volunteers for 26 pre-trials and Olympic sporting events. 
• Created the volunteer plan including recruitment, training and placement of 7k volunteers in the field-of-play i.e., referees, umpires, specialized positions. 
• Planned strategy, implement vision and collaborate with 26 sports competition managers.

Sports Logistics Manager, Sports Department  

Dedicated to elevating recruitment operations by harnessing innovative approaches, fostering candidate engagement, and ensuring seamless alignment with organizational objectives and client needs. Demonstrates expertise in client-specific hiring needs and a proactive approach to candidate engagement, attraction, and retention. Highly knowledgeable in modern recruiting processes and tools, fostering collaborative environments that drive efficiency, motivation, and performance excellence. Well versed in management reporting, translating recruitment metrics into actionable insights and strategies.

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Engagements

Likes

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