Josney F.

Messer Americas

Software Product Management , strategic product data owner, product vision, system upgrades, modernization efforts, cost reductions, large-scale system implementations, operational savings, subject matter expert, logistics cost revenue project, annual revenue increase, digital transformation strategies, operational efficiency, minimizing downtime, high-profile clients, compliance, data integration, data analysis, visualization, project delivery, decision-making, hybrid IT and business logistics, IT and business logistics integration.

Software Product Management

Linde

Team development, mentorship, customer retention, Six Sigma, KPI strategies, service improvement, project cost reduction, supply chain optimization, DMAIC methodology, research, data analysis, strategic decision-making, operational efficiency, data analytics, business intelligence tools, supply chain streamlining, operational cost reduction, business objectives alignment, international project management, stakeholder collaboration, cross-functional, program management tools.

Manager | Planning and Program Management

QUALITY 

Provided expert consulting services to clients, leading them through the successful implementation of ISO 9001:2000 standards and ensuring full compliance through comprehensive audits and targeted training initiatives.
Applied expertise in quality management to advise clients on enhancing their quality control processes, resulting in reduction in product defects and a increase in customer satisfaction scores.
Designed and delivered customized training programs to educate client employees on quality management principles and best practices, tailoring content to specific industry requirements and client needs, resulting in improved training completion rate and improved adherence to quality standards.
Partnered with client leadership teams to define and align quality objectives with overall business goals, fostering a culture of continuous improvement and accountability.
Conducted thorough gap analyses and risk assessments to identify areas for improvement, and provided data-driven recommendations to help clients mitigate potential quality issues, preventing an average of $100,000 in annual quality-related costs per client.
Established strong relationships with clients, serving as a trusted advisor and partner in their quality management journey, and received a positive feedback rating from clients for the value provided.

Management Consultant | ISO 9001, Process Improvement, Auditing, Training & Development

Universidade Estadual do Paraná (Paraná State University)

Delivered engaging undergraduate courses in international business, law, and supply chain & logistics to large student groups of up to 150 students per class.
Mentored and guided 20+ students through research projects, fostering analytical and critical thinking skills, resulting in 15 student-coached in their capstonse projects.
Collaborated with department leadership to develop and execute faculty recruitment strategies, expanding the faculty team and diversity.
Designed and implemented 3 new courses in emerging areas of international business and economics, ensuring the curriculum remained relevant and aligned with industry trends.

Visiting Assistant Professor | International Economics, Logistics, Curriculum Development

Emergent Cold LatAm

Previously known as Martini Meat.
Role Overview:
Advanced through various roles, focusing on process improvement, customer service excellence, and project management to drive efficiency and customer satisfaction.
Key Contributions:
Championed customer-focused initiatives, leading to significant increases in customer satisfaction and company reputation.
Implemented cost-saving solutions across logistics and HR, streamlining operations and enhancing financial performance.
Increased operational efficiency through process optimization and improved systems.
Prioritized customer-centricity, developed feedback processes, and enhanced training, contributing to growth.
Collaborated across departments (HR, procurement, sales, finance) to improve operations and create a more unified culture.
Recognized for outstanding customer service with national and international awards.

Manager | Process Optimization, Project Management, Customer Service, Business Process Improvement

Wizard by Pearson

Provided English language instruction to beginner and adult learners, fostering language acquisition and appreciation for multilingualism.

English Second Language Teacher

Banco do Brasil

Actively participated in team-building activities and events, fostering a positive team spirit and camaraderie among teammates.
Demonstrated strong sportsmanship and work ethic, consistently attending practices and games, and encouraging teammates to do the same.
Played the important role of libero, developing specialized skills in passing and defense, and contributing to the team's overall performance.
Collaborated with coaches and teammates to learn and implement new strategies and techniques, showing a willingness to grow and adapt as a player.
Earned recognition for individual performance, receiving the "Best Libero" award in a city-level tournament.
Supported younger players by offering guidance and leading by example, promoting a inclusive and supportive team environment.

Volleyball Player | Team Building, Sportsmanship

Senior Professional | EMBA Candidate at Polimi | Polymath | Driving Transformation through Insightful Analytics | LSBB Leader

With two decades of experience enhancing business operations across Latin America and the US, I've collaborated with diverse teams to tackle challenges, streamline processes, and drive impactful changes. My strength lies in seeing the big picture and discovering solutions that truly make a difference.
Currently, I'm pursuing an Executive MBA and a Master's in Computer Science to explore how technology can supercharge business decision-making. Throughout my career, I've contributed to elevating customer experiences and operational efficiencies across various industries. My leadership philosophy is simple: serve others with openness, honesty, and a willingness to learn from everyone around me.
Outside of work, I have a passion for continuous learning. Whether it's exploring human psychology, cultural nuances, or the realms of science fiction, my curiosity drives me to expand my knowledge. I also enjoy cooking, taking my dog on adventures, and discussing the latest trends in business administration, management, innovation, and technology.
If you're passionate about enhancing business operations or simply want to exchange ideas, I'm always up for a conversation. Let's connect and explore how we can create meaningful improvements together.
Skills: Software Product Management, Program Management, Project Management, Business Analysis, Data Analytics, Strategic Planning, Team Leadership, Continuous Improvement, Lean Six Sigma, Digital Transformation.
Email: josney.faryj@gmail.com

Business Systems (Distribution and Logistics)

Data Analysis and Business Intelligence | Digital Transformation | Systems and Process Development | Operations Management | Project Management | Cross-functional Collaboration | Data Management and Integrity | Subject Matter Expert | Stakeholder Management | Coordination and Implementation | Analytical Skills | Software Development and Design | Business Analysis and Planning | Requirements Analysis | Engineering and SAP ERP | SQL and Tableau | Reporting | Customer Service | Change Management | Testing

BrainStorm Creative Agency

Design and implement remote solutions to help startups and tech companies simplify operations.

Support business growth by streamlining project management and delivering tailored services.

Optimize workflows and processes to enhance efficiency and achieve business goals.

Collaborate with cross-functional teams to ensure alignment with client objectives.

Use advanced digital tools and data-driven insights to offer smart, effective solutions.

Empower businesses to succeed by improving scalability, productivity, and client satisfaction.

Founder

Hello Infantry

Improved the "cancellation due to 'condition/quality' rate" from 13% to 5.5% in less than a year.

Led a team of 13 staff members to increase workplace engagement and enhance customer service metrics and productivity.

Managed a team of 10 employees to achieve weekly sales goals of $35,000 to $40,000. Assisted with sales, inventory, training, and scheduling for a staff of 20 employees.

Assisted with sales, inventory, training, and scheduling of 13 employees; created weekly/quarterly staffing forecasts, resulting in on-budget success.

Conducted system integration, user acceptance, and quality assurance testing for enterprise implementations with up to 12,000 global users.

Quality Assurance Supervisor

Accelerant Sales Group

Achieved sales targets exceeding 10-20% through excellent customer service, salesmanship, and dynamic presentation skills.

Achieved 70% of the resolution time goal by ensuring timely and professional responses to all complaints, requests, and queries received.

Facilitated daily professional development classes for clients after completing extensive training hours.

Assisted with onboarding and professional development for a marketing team. Conducted employee reviews for a team.

Executed numerous short-term projects for professional development and community service.

Sales Professional

ibex.digital

Consistently met and exceeded sales quotas set by management, achieving strong sales each quarter.

Gained valuable knowledge in sales, marketing, service, and business development through intensive training.

Ranked as the top performer among competitors in terms of overall sales.

Contributed to a significant increase in brand loyalty by focusing on relationship management practices.

Played a key role in increasing monthly sales revenue through strategic efforts.

Helped the team achieve sales goals using my extensive knowledge of retail products and services.

Exceeded individual sales targets by a significant margin.

Sales Management Specialist

ePlanet Communications Inc

Completed a customer service representative program for several weeks.

Successfully resolved a high volume of customer issues daily, resulting in significant improvements.

Improved customer service reviews and maintained an excellent customer service fill rate.

Provided outstanding customer service and successfully sold multiple products.

Created a database to resolve customer and product queries efficiently, ensuring consistent and reliable service while increasing efficiency.

Cultivated strong customer relationships and resolved service requests in a timely manner, leading to a notable increase in yearly sales.

Coached and developed a team of sales and customer service representatives, fostering their growth and success.

Customer Service Executive

Sainsbury's

Managed and accounted for a large number of transactions while providing customer service support.

Supported a team by keeping their workflow organized, which helped maintain effective customer service.

Led a team and oversaw site operations and customer service for an extended period.

Collaborated with a team to enhance machine efficiency and improve the customer experience regarding parts and service ownership.

Trained a team in customer service, sales, and product quality.

Nominated for the 'Service Champion' award and achieved the highest customer service ranking among multiple branches during my employment.

Customer Service Team Lead

I help startups, B2B, and tech companies grow with remote services and digital strategies | 🔔 for growth tips and tech insights

I help startups and software companies simplify their projects and reduce stress with smart remote solutions.

My mission is to make work easier, faster, and more organized so businesses can focus on growth and success.

As the founder of Brainstorm Creative, I have extensive experience collaborating with tech companies and startups to solve challenges and deliver results.

I take the time to understand each business's unique needs and tailor solutions that work best for them.

If you're looking for support to manage projects more effectively or streamline your processes, let's connect. I’m here to help your business thrive with efficient and innovative remote solutions.

Thank you,
Ehsan Vohra

taplio

The Battle

Josney F.

Ehsan Vohra

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