Your team is using ChatGPT for basic tasks, but you're stuck between "we should scale this" and "we have no idea how." After 11 AI implementations since 2020, I help companies bridge that exact gap.

Most businesses I work with are in the same place: they've proven AI can add value through small experiments, but they're overwhelmed by tool choices, can't measure ROI properly, and don't know how to integrate AI into their actual business processes without creating bigger problems.

Sound familiar? You're not alone. 80% of companies remain trapped in experimentation mode despite knowing AI is strategically important.

I specialize in taking companies from "AI experiments" to "AI that runs our business"—specifically for customer service operations.

My focus areas:
- Customer service chatbots that actually handle real inquiries (not just basic FAQs)
- Email automation that maintains your brand voice and handles complex requests
- Virtual assistants that integrate with your existing systems
- AI governance frameworks that prevent security disasters and compliance issues

My process starts with an AI Readiness Audit because I've learned that most implementation failures happen when companies skip the foundation work. We assess your current capabilities, identify your highest-impact opportunities, and build a realistic roadmap that fits your budget and timeline.

Why this matters: Instead of adding another AI tool to your stack that doesn't integrate with anything else, you get a strategic approach that solves real business problems and actually improves your operations.

If your company is ready to move beyond ChatGPT experiments but you're not sure what makes sense for your specific situation, let's have a conversation about your challenges.

The AI Readiness Audit typically uncovers 2-3 high-value opportunities that can demonstrate clear ROI within 90 days.

Joshua Stalder

Melaleuca: The Wellness Company

Wrote and managed API and UI automation tests using ChaiJS, Node, JSON, C#, and SQL. Architected and Engineered CI/CD pipeline integrations for these tests.
Created reports for automated tests, trained other QA Engineers, Business Analysts, Software Engineers, and others on how to read and use these reports and tests.
Managed test plans for multiple business projects including the launch of various customer programs, new web sites, third party integrations, and more.
Mentored entry level Quality Engineers and trained them in Automation work and Melaleuca processes.

IT QA Engineer II

Wrote, ran, and managed automated tests for Windows applications, web based applications, and API’s using tools such as Ranorex, Postman, VS Code, Visual Studio, and Azure Devops.
Manual Regression, Smoke, Sanity, and Project testing.
Played a major part in testing for various projects such as a rebuild of all production servers for Europe, revamped the Customer Loyalty Program throughout the world, spearheaded testing of new websites for each global market.
Lead testing efforts for the go-live of two new 3rd Party Logistics warehouses between the United Kingdom and Mexico.
Played a major role in testing for the launch and continued management of Riverbend Meats LLC, including their internal applications and website.

IT QA Engineer

Supervised and managed a team of customer service and order entry specialists.
Created and updated various Excel spreadsheets to automate monthly, semi-annual, and annual processes completed by the call center management team.
Created multiple reports using Excel and PowerBI for the Director of Customer Care, Director of Business Development, and the underlying management teams for each department.
Provided recognition, feedback, and corrective action on a regular basis.

Customer Care Supervisor

Work with approximately 200 team members by listening to their phone calls, giving one on one feedback, and helping them to create them reach goals.
Provided training for team members through team by team meetings, and meetings for the whole call center.
Work closely with new team members to insure their success and assist in their training.

Customer Care Training Coach

Lead daily meetings with my team of 12 customer service agents to provide announcements and give trainings.  Also worked one on one with team members to help them improve, while continuing with primary duties of taking inbound customer service calls.

Customer Service Team Lead

Took inbound calls to resolve issues for customers, create accounts for new customers, or place orders for customers.

Customer Service Specialist

Corvids FC

Goalkeeper - SEI FC Corvids - UPSL

Waterwise Sprinkler Services, LLC

Installed and repaired sprinkler systems with a team of 4 other specialists.

Installation Specialist

Stokes Marketplace

Checked and bagged groceries for customers.

Cashier

Bagged groceries and assisted customers where needed.
Completed general custodial work throughout the store.

Courtesy Clerk

Aspire Energy

Signed potential customers up for free home energy audits, providing the gateway for solar and other more efficient energy options to be sold.

Canvasser

SDET | BS - Business Analytics; AS - General Studies; Data Science Certificate; Business Fundamentals Certificate | API Automation | UI Automation | Quality Engineering
SQL/NoSQL (SSMS, MySQL, DynamoDB),Python, C#, C, VB, Dax, JavaScript, ChaiJS, R, ggplot, plot_ly, CI/CD, SOAP API testing, REST API testing, PowerBI, Excel, Postman, Ranorex, AWS, JAMS

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Joshua Stalder

Brayden Stokes

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