Joshua Miller

Joshua Miller Professional Certified Coach / CEO JHM Executive Coaching

Master Certified Executive Leadership Coach | Linkedin Top Voice | TEDx Speaker | Linkedin Learning Author 🧠 Coaching Fortune 500 leaders by upgrading their MINDSET, SKILLSET + PERFORMANCE

The Human Intelligence Advantage™ | Joshua Miller

➤ "AI is changing everything about how we work — but it can’t change why we work"

I’m Joshua Miller — a Master Certified Executive Coach, author, and global leadership strategist helping leaders strengthen the one thing machines can’t replicate: emotional intelligence, adaptability, and authenticity.

For over two decades, I’ve coached Fortune 500 executives, founders, and emerging leaders to thrive in the most disruptive decade of their careers. My work sits at the intersection of AI and EI, teaching leaders how to stay relevant, resilient, and real — when everything else is being rewritten by algorithms.

⸻

🔹 MY PHILOSOPHY:
AI doesn’t replace leaders — it reveals which ones were replaceable. The future belongs to those who lead with Human Intelligence (HI) — the ability to align IQ, EQ, and AQ to create impact that technology can’t. I help leaders and organizations unlock what I call The Human Intelligence Advantage™ — a set of frameworks, mindsets, and tools that future-proof leadership in the AI age.

🔹 WHAT I DO:
As the CEO and Founder of JOSHUA MILLER Executive Coaching, I help leaders elevate performance, deepen emotional intelligence, and lead transformation at scale. My work appears across LinkedIn Learning, TEDx, Forbes, and global stages where the conversation on leadership and AI is being redefined.

🔹 WHAT I BELIEVE: 
The leaders who thrive in this decade will use technology as a tool — not a crutch. Because no algorithm replaces awareness. If you’re a leader ready to upgrade your mindset, modernize your leadership, and build impact that outlasts any AI — let’s connect.


☎ Book Your Coaching Discovery Call Today ➤ https://lnkd.in/eKi5cCce



*Certified in SCARF, EQ 2.0, MBTI, DISC, 6Seconds EI Assessment, Enneagram, DDI, Korn Ferry, and StrengthsFinder frameworks to support data-driven leadership coaching.

Executive & Personal Leadership Coach | Talent and Organizational Development | People Operations

I set up Fortune 500 emerging and senior leaders for future success by upgrading their mindset, skillset and performance so they can lead with purpose

FOCUS:
Leadership & Executive Coaching, Learning & Talent Development, Organizational Development and Change Management

CLIENTS: Google | Deloitte | Cisco | PayPal | Accenture | Interpublic Group | Ogilvy & Mather Worldwide | US Navy | Sony Pictures | Oakley, Inc. | Luxxotica | NBC Universal | NFL | MLB | NBA

PLEASE VISIT: www.JoshHMiller.com to learn more about my services.

Claude didn’t crash because it failed. It crashed because demand outpaced infrastructure.



Over the weekend, Anthropic’s Claude surged to #1 on Apple’s U.S. free app charts — surpassing ChatGPT. By Monday morning, it experienced widespread outages due to “unprecedented demand. At the same time, Anthropic is reportedly clashing with the U.S. Department of Defense over restrictions on mass surveillance and fully autonomous weapons.

Here’s why I’m paying attention to this right now. Not because of uptime. Not because of rankings. But because of what it signals. This is no longer just a product moment. It’s a pressure test.

When infrastructure buckles, we notice. When human judgment quietly erodes, we don’t. What I see happening in real time: Adoption curves are vertical. Ethical guardrails are being negotiated mid-flight. Organizational dependency is rising faster than strategic clarity. The real vulnerability isn’t downtime...it’s cognitive drift.

If companies integrate AI faster than they define decision rights, accountability, and ethical constraints, the model begins shaping direction by default. Not intentionally. Systemically. That’s the part leaders should be studying.

Three signals I believe matter right now:
• Popularity doesn’t equal maturity. Market excitement is not governance.
• Speed doesn’t equal readiness. Integration without clarity scales confusion.
• Intelligence doesn’t equal intent. Models optimize. Leaders define purpose.

So the question I’m sitting with this week is simple:
Are we scaling AI faster than we’re scaling discernment?

Because in this next phase, advantage won’t go to the fastest adopters.
It will go to the clearest decision architects. Remember, AI doesn’t reduce leadership responsibility... it raises the bar for it. And the outage I’m watching most closely isn’t technical. It’s what happens when judgment lags behind capability.

What are your thoughts?

Master Certified Executive Leadership Coach | LinkedIn Top Voice | TEDx Speaker | LinkedIn Learning Author | AI-Era Leadership & Human Judgment

Anthropic's chatbot Claude saw significant service disruptions Monday after navigating "unprecedented demand," with thousands of users reporting issues.

Claude 'operational' again after massive demand surge

AI is making it easier to answer questions. It’s also making it easier to stop asking them.


That’s the hidden risk most leaders aren’t noticing. In 2026, the real competitive advantage isn’t AI — it’s curiosity. Explore my new, updated LinkedIn Learning course to enhance your critical thinking today.  

#ai #criticalthinking

If you only use AI to polish ideas you already have, you’re playing it safe. Joshua Miller believes the real value comes from using AI as a partner for bold, divergent thinking. 💥

1️⃣ Instead of asking for better versions of the same idea, start by prompting for radically different approaches or outlier solutions from outside your industry.

2️⃣ From there, remix what AI gives you. Combine ideas. Push the most unconventional ones until they become half‑practical. That tension between creativity and feasibility is where breakthroughs emerge.

3️⃣ The final step is co‑creation. Use AI output as a launchpad for your team to question, shape, and evolve ideas together.

Curiosity and experimentation move organizations forward, especially as technology raises the bar. The goal isn’t safer thinking. It’s discovering what you’re currently missing and finding a better way forward. 🚀

Check out the course here: https://lnkd.in/deCap__g

#ArtificalIntelligence #CriticalThinking

Fear-based career choices aren’t safe. 



They’re just socially acceptable stagnation. They’re the professional equivalent of riding the office Roomba. Plenty of movement. Zero progress. You’re busy.
You’re visible. You’re “being strategic.” But underneath? You’re optimizing for safety. 

Does this sound familiar?:
• You take the lateral move instead of the stretch role.
• You stay in the stable industry instead of the emerging one.
• You delay the pivot because “now isn’t the right time.”

You call it prudence, but I invite you to consider it self-protection.

Here’s what most leaders won’t admit: Stalled careers aren’t usually about capability. They’re about nervous system capacity. The ability to tolerate:
• Uncertainty
• Temporary incompetence
• Social risk
• Identity expansion

In 2026 — in an #AI-accelerated economy — drift is more dangerous than failure. Because relevance now compounds through courage. Not recklessness but regulated courage.

The leaders who thrive aren’t the loudest or the boldest. They’re the ones who expand their tolerance for discomfort — and make decisions from clarity instead of fear. That’s the real strategy.

So here’s the question: Are you choosing your next move from vision…or from protection?

Because one builds momentum. 
The other just moves you in circles. 
Clarity starts there. Coaching can help. Let's chat. 

☎ Book Your Coaching Discovery Call Today ➤ https://lnkd.in/eKi5cCce

Champions aren’t made in public. They’re made in private moments nobody sees.



Long before the podium. Long before the applause. Long before the recognition. The real work happens when nobody is watching.

I’ve had the rare privilege in my career to coach extraordinary individuals — from Olympic gold medalists to esteemed men and women from our elite military. Seeing that level of performance up close changes your perspective.
Because you realize something quickly ➤ Greatness isn’t dramatic, it’s disciplined.

What separates champions isn’t motivation. 
It’s their relationship with pressure.

They train their minds to normalize discomfort. This aligns with broader workforce research as well. According to the World Economic Forum, resilience and adaptability are among the most critical leadership skills for the future of work.

Champions understand this intuitively. They don’t wait for confidence. They practice courage.

So here are a few questions worth asking yourself today:
•  What am I doing in private that will determine my future success?
•  Where in my life am I avoiding the discomfort required for growth?
•  What habit would compound if I practiced it daily for the next year?
•  If nobody ever saw the effort, would I still do the work?

Because championships aren’t won on the day of the competition.
They’re won in the thousands of decisions nobody sees.

Coaching can help. 
☎ Book Your Coaching Discovery Call Today ➤ https://lnkd.in/eKi5cCce

AI job postings are surging 134% since 2020. The job market is not.



Here's what most leaders are misreading:

According to Reworked and The Brookings Institution, AI now appears in 4.2% of U.S. job listings, but total job postings are only ~6% above pre-pandemic levels. 1.4 million fewer jobs added in 2025 than the prior year and 90% of AI job postings come from just 1% of companies.

That's not a hiring boom. That's concentration. And concentration changes the leadership equation.

When leaders interpret AI job postings as proof of economic strength, three things happen: 
→ Optics replace outcomes 
→ Hiring outpaces workforce redesign 
→ AI becomes a signal of innovation — not capability

The narrative becomes: "We're hiring for AI." The harder question is: "Have we redesigned the system around it?" Because AI hiring without AI integration is branding — not transformation.

Before posting the AI role, ask:
• Where will this capability live inside the organization?
• What decisions will change because of it?
• How will the rest of the workforce adapt?
• Are we building literacy — or just specialists?

AI jobs aren't the strategy. Workforce architecture is.

The companies that win won't have the most AI job postings. They'll be the ones who: 
➤ Align hiring with system-wide capability
➤ Tie AI roles to measurable operational change
➤ Invest in workforce literacy alongside specialist talent
➤ Separate hype from readiness

AI hiring is easy to signal. AI integration is hard to lead. And in the AI era, the leaders who differentiate won't be the loudest. They'll be the clearest.

Coaching can help; let's chat.




♻️ Repost and follow Joshua Miller for leadership, coaching, and AI insights.

United Airlines just turned basic decency into official policy.  



Apparently, we’ve reached a point in society where “please don’t blast TikToks at 35,000 feet” needed to be written into a Contract of Carriage. United updated its rules to require passengers to wear headphones for audio or video content, and passengers who refuse can now be removed from a flight and potentially banned. 

That’s not a travel policy story. That’s a leadership story. Because the moment an organization has to formalize what should already be obvious, it means culture has lost to entitlement. We are living in an era where common sense needs legal language and courtesy needs enforcement. And self-awareness is apparently now a premium feature.

Here's the craziest part - United didn’t create a headphone policy. They created a consequences policy for people who missed kindergarten and for how to behave (think "criss-cross-applesauce"). 

Leaders should pay attention. When standards go unstated, the most inconsiderate people set them for everyone else. On planes. In meetings. On teams. Inside companies.

The lesson is simple: If you have to keep saying, “People should just know better,” you waited too long to make the standard clear. Culture is not what you hope people do. Culture is what you are willing to define and enforce.

United just reminded us: The fastest way to improve a shared environment
is to stop assuming maturity and start clarifying expectations. Noise-canceling headphones are great. Noise-canceling leadership is better.

Do you hear what I am saying? 🎧 🤫
Let's discuss. 


#travel #leadership

"Passengers who fail to use headphones" while listening to content can now be booted from the plane or denied boarding, according to United Airlines.

No headphones? United Airlines says that's a problem

AI doesn’t just help leaders do more. It quietly changes what leaders notice.



When memory, synthesis, and context live outside us, awareness doesn’t disappear overnight — it fades.

Research from Microsoft and Carnegie Mellon University found that workers using generative AI tools showed reduced effort in critical thinking when the #AI appeared reliable, increasingly relying on the system rather than verifying or reasoning independently. As a result, most leaders aren’t losing intelligence — they’re losing awareness.

Issue #9 of my LinkedIn newsletter "The Human Intelligence Brief" explores cognitive offloading as a leadership risk. Here's the link: http://tiny.cc/iovz001

So here’s the real question: 
Would you notice if AI slowly replaced your thinking?

Be honest before you vote.




♻️ Repost and follow Joshua Miller for leadership, coaching, and AI insights.

Would you notice if AI slowly replaced your thinking?

The author can see how you vote. Learn more

Here are 10 proven and scientifically-backed ways executive coaching works for leaders. 



The proof is clear, coaching works. 

Executive coaching delivers measurable ROI, with research showing that companies achieve an average 529% return on investment and recoup 86% of their coaching expenses. Studies published in the Harvard Business School and the Consulting Psychology Journal demonstrate that coaching, when combined with training, improves productivity by 88% and increases leadership effectiveness by 86%, compared to just 22% for training alone. 

Here are 10 ways coaching can enhance your leadership right now: 


Builds Self-Awareness:
Reveals strengths, blind spots, and values that shape decision-making and leadership effectiveness.

Strengthens Emotional Intelligence:
Develops emotion regulation, empathy, and social skills that drive better outcomes under pressure.

Delivers Honest Feedback:
Provides objective, trusted perspective that accelerates growth faster than internal feedback loops.

Instills a Growth Mindset: 
Reframes challenges as opportunities and setbacks as learning, building resilience over time.

Drives Goal Achievement:
Sets measurable goals aligned with vision and creates accountability that increases follow-through.

Restructures Thinking Patterns:
Identifies and reframes limiting beliefs that block performance and clarity.

Develops Executive Presence:
Builds influential communication, assertiveness, and gravitas that command respect.

Increases Engagement:
Aligns motivations with organizational values, boosting satisfaction, commitment, and performance.

Enables sustainable Behavior Change:
Uses neuroscience-backed methods to modify habits through experimentation, feedback, and accountability.

Improves Relationships:
Enhances trust-building, conflict resolution, and the ability to cultivate positive workplace dynamics.

The leaders who thrive in 2026 won't have the most #AI tools — they'll have the strongest self-awareness, emotional intelligence, and judgment under pressure.

If that's you, let's have a conversation.

☎ Book Your Coaching Discovery Call Today ➤ https://lnkd.in/eKi5cCce



#ai #leadership

AI doesn’t just store information. It stores context.



And when leaders stop tracking context, they stop tracking themselves.
Issue #9 of "The Human Intelligence Brief" explores:
 • Cognitive offloading in the AI era
 • Why “efficiency” can quietly weaken awareness
 • The leadership skill that keeps thinking intact

AI can remember for you. But leadership requires remembering how you think.

Issue #9 drops today.
Poll follows tomorrow.

 In the AI era, tools aren’t the differentiator.
 Human Intelligence is.


Upskill your CRITICAL THINKING today:
👉 My New LinkedIn Learning course ➤ https://surl.li/lnozee

View newsletter: The Human Intelligence Brief

In this issue: • How cognitive offloading quietly erodes leadership awareness • Why remembering how you think matters more than what you know • One qu

Open article: When Leaders Hand Over Thinking Without Realizing It
 by Joshua Miller • 2 min read

When Leaders Hand Over Thinking Without Realizing It

Build. Lead. Win. I help leaders grow faster & build championship teams that compete at the highest level. Divisional SVP @ CrossCountry Mortgage

At my core, I’m a coach.

I help mortgage professionals grow... scaling their business, strengthening their team, and creating systems that make space for family, health, and life outside of work.

I know the grind because I’ve lived it. I’ve been the producing leader wearing all the hats:

Closing loans
Running operations
Recruiting new loan officers

All while wondering if the effort would ever add up.
Do you know what that season taught me?

What it really takes to build something sustainable. And that growth doesn’t have to come at the cost of your health, your family, or your sanity.

This isn’t theory…

It’s 20 years of wins, losses, lessons, and plenty of late nights that taught me what actually works.

Here’s what it looks like when you join my team at CrossCountry Mortgage:

--------

We make growth simple: Clear systems, stronger pipelines, and daily rhythms that bring back focus (and results).

--------

We focus on the conversations that count: recruiting talent, generating referrals, and strengthening partner relationships - so every interaction builds momentum.

--------

We build your personal brand. A brand that attracts recruits, clients, and partners before you ever pick up the phone. The stronger your brand, the easier growth gets… and I’ll help you get there faster.

--------

I’m in the trenches with you. I’ve built billion-dollar regions, joined recruiting calls, and walked teams through tough markets. My proudest wins? Seeing people I’ve coached who now lead high-performing teams of their own.

-------

That’s the playbook I bring to every leader, team, and professional I work with. 

Today at CrossCountry Mortgage, I’m building again and partnering with people who want more than numbers on a scoreboard. 

This isn’t about chasing volume for the sake of it. It’s about building businesses that last, leaders people want to follow, and impact that reaches beyond the next deal.

👉  Ready for growth? Here’s an easy first step:

DM me the word PLAYBOOK and I’ll send you a simple 3-step plan to:

1. Add volume without more chaos
2. Book two partner meetings in the next 14 days, and
3. Make one brand upgrade that attracts your next opportunity

Or email brian.covey@ccm.com with “PLAYBOOK” in the subject. 

Tell me your story, and let’s see what we can build together.

Brian Covey

What a weekend!

As a dad (oldest being our only daughter), there’s no moment bigger than this.   

We got to be with Presley as she chose to be baptized at her church in Lexington KY. 

We got to meet her friends, eat some good food, and celebrate all God is doing in her life. 

This season has brought so much change and to know she has her community of great people & priorities aligned is such a joy and cool thing to see.  

What blessing and something we’ve prayed for and to have our family & so many of Presley’s amazing friends all there to experience it was extra special.

Equipping Mortgage Pros to Scale Smarter, Teams to Grow Stronger, and Homebuyers to Achieve More | Divisional SVP @ CrossCountry Mortgage | Host, Competitive Edge Podcast

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10 lessons the last decade has taught me.

The older I get, the more I realize success changes.

A decade ago I probably measured it by production, titles, and milestones.

Those things still matter.

But what matters most has become a lot clearer.

Here are a few lessons life keeps reinforcing:
1.	Time is the real scoreboard. Where you spend it reveals your priorities.
2.	Reputation compounds. Your brand is what people say about you when you’re not in the room.
3.	Consistency beats intensity. In business, faith, fitness, and family.
4.	The right people change everything. Teams, partners, friendships.
5.	Peace is underrated. Winning means less if it costs you what matters most.
6.	Your kids are always watching. Not what you say. How you live.
7.	You can start over anytime. New seasons require courage.
8.	Faith clarifies decisions. A strong foundation simplifies life.
9.	Presence beats perfection. At home and at work.
10.	The greatest wins rarely happen in the office.

Which brings me to tonight.

I’m driving to Lexington with our family because tomorrow is a big day.

Our oldest daughter Presley decided to be baptized. 🙌

And she asked me to baptize her. ❤️

There are moments in business & my sports career that I’m definitely I’m proud of.
But none of them come close to this one.

Watching your child choose their own relationship with Jesus is something you can’t manufacture.

It’s a gift.

This weekend is a reminder that while careers matter…

Faith and family will always matter more.

Grateful for the season we’re in. 🙌🙏

Proverbs 17:22 says,
“A cheerful heart is good medicine.”

That is not fake positivity.
That is leadership.

In this market I see it:

Discouraged leaders.
Drained producers.
Teams hitting goals but losing joy.

And here is the truth:

When your spirit is off, everything is off.
Your tone.
Your presence.
Your decisions.

Joy is not pretending it is easy.
It is believing God is still good when things get hard.  

In mortgage.
In leadership.
In life.

Joy stabilizes you when rates move.
When a recruit says no.
When a client backs out.

A crushed spirit dries you out.
Joy fuels you.

So I am asking myself:

Where have I believed joy is not for me in this season?
What is one small decision today that brings it back?

We set the emotional thermostat as leaders.

Lead alive.
Not just active.

Decide today who you’re becoming.

Not just what you want to achieve…
but the man or woman you’re building your life around becoming.

Then ask a better question:

What would that person do today?

How would they start their morning?
How would they run their business?
What would they prioritize?

But more importantly…

What would they say no to?

One thing I’ve noticed about the most successful people I know:

They say no far more than they say yes.

Not because they lack opportunities…
but because they have too many.

And they understand something most people miss:

Time is the most valuable resource you have.

How you invest it will dictate who you become.

So if you’re building a business or leading a team, ask yourself:

• Are the right people in the right roles?
• Are your standards clear?
• Are you protecting time for sales, recruiting, and relationships?
• Are you surrounding yourself with people who elevate your thinking?

Because proximity matters.

Spend time with people focused on health… 
✅ your habits improve.
Spend time with people building teams… 
✅ your vision expands.
Spend time with people who are disciplined financially… 
✅your decisions sharpen.

Success leaves clues.

And often the fastest way to grow is simply getting around people already doing what you want to do.

So the real question today:

Who are you becoming… and do your daily decisions match that person?

AI is advancing fast.
But I’m seeing another gap opening up…

Soft skills.

Yesterday I was talking with a great real estate agent here in Nashville about AI, automation, and where things are going.

Systems are improving.
Playbooks are everywhere.
Technology is accelerating.

But something else is quietly declining.

Presence.

The ability to truly listen.
To stay focused in a conversation.
To be fully engaged in a moment.

Look around in meetings, on Zoom calls, or even at dinner tables.

People are there…
but they’re not all there.

Phones on the table.
Eyes drifting.
Half listening while thinking about the next thing.

In a distracted world, presence is becoming a competitive advantage.

This is something I’ve been thinking about a lot since building my talk around The Presence Effect.

Your ability to:

• Listen deeply
• Stay engaged
• Ask thoughtful questions
• Be fully present with someone

Those aren’t “nice to have” skills anymore.

They are leadership skills.
Sales skills.
Recruiting skills.
Relationship skills.

One unexpected way I’ve trained this muscle is podcasting.

Over 200 episodes into the Competitive Edge Podcast, I’ve realized something:

You can’t fake presence.

Hosting requires preparation.
Listening without interrupting.
Responding in real time.
Following the conversation instead of forcing it.

It trains you to be in the moment.

Another simple practice?

When you sit down with someone…

Put your phone away.

Not face down.
Not on the table.
Actually away.

The signal it sends matters.

In a world racing toward AI, automation, and efficiency…

The leaders who win will still be the ones who master human connection.

Technology may scale information.

But presence builds trust.

Curious your thoughts:

What soft skills do you think are becoming more important right now?

Are you building with intention, or just staying busy?

If your pipeline feels inconsistent, it’s probably not a work ethic problem: It’s a structure problem.

In today's Newsletter I shared the 3-step framework that turns conversations into clarity and clarity into action. If you’re leading, recruiting, or selling - this will help!

Busy doesn’t build a business. Structure does. Most people are busy, very few are effective. (And I’ve learned this the hard way) Early in my career, 

Open article: The Simple Framework that Fills Your Pipeline with The RIGHT People by Brian Covey • 3 min read

The Simple Framework that Fills Your Pipeline with The RIGHT People

Most leaders learn how to delegate tasks.

But there are five things you can never outsource if you want a strong team and healthy culture. If you get these right, your team thrives. If you avoid them, culture suffers.

 I broke them down in this week’s newsletter, be sure to check it out!

Leadership becomes more interesting the more you grow. Early on, you’re doing everything yourself. then you start building a team, and you realize som

Open article: 5 Things You Can Never Outsource as a Leader   by Brian Covey • 3 min read

5 Things You Can Never Outsource as a Leader

7 locations.
1 community.
1 standard.

We’re now operating in:

• Nashville, TN
• Prospect, CT
• Shreveport, LA
• San Angelo & Midland, TX
• Reno, NV
• Lynchburg, VA
• Jackson, MS

In this market, expansion like this doesn’t happen by accident.

Our pipeline has more than tripled heading into next month. Our onboarding team has executed at a high level. Operations has been steady and strong.  Training, on boarding & overall support is excellent allowing us to create quick wins.  

What excites me most is how aligned everything feels. It operates like a focused, high-performance company inside a larger platform.

We’re seeing real growth in capability:

• Non-QM execution that is simple & scalable
• Teams doubling production 
• Strong support to get things done 
• Fast decisions with eliminating layers

Several of our teams had not leaned heavily into these products before until now... Now they’re building confidence and expanding their toolbox.

Over the next few weeks, I’ll start introducing each team so you can meet the leaders & producers behind this growth.

Grateful for the momentum.
Focused on the standard.
Just getting started.

If you’re building for the long term and want to plug into something meaningful, my door is open for the right people.

PS:  check out our latest CCM Talks to hear more

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The Battle

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