Joshua Copeland

Quadrant Information Security

Leading a diverse team of cybersecurity professionals delivering best-in-breed SOC, XDR, EDR, TEM, services. Driving sales by supporting presale activities and service evolution.

Director of Managed Security Services

Senteon: CIS Benchmarks

Advises on product development, marketing, and security.  
Works with the Marketing and Sales organization on pre and post sale engagement
Advising and collaborating with customer CISOs and other security leaders on strategic vision

Advisor and Field CISO

Tulane University

Teaching courses at the undergraduate and graduate level in the School of Professional Advancement's IT and Cybersecurity Programs.

https://sopa.tulane.edu/about-sopa/advisors-faculty-staff/joshua-copeland

Adjunct Faculty

Louisiana State Guard

Develop operations and training programs at the state level for the Cyber Reserve, including PME, Emergency Management, and Cybersecurity.  

Respond to statewide emergencies, both cyber-centric as well as natural disasters within the GOHSEP and Louisiana Department of Military frameworks.

Operations and Training Officer (S3), HQ Cyber Reserve

• Chief Warrant Officer 3 appointed as Team Lead for the Shreveport/GOHSEP Region 7 

•  The Louisiana Cyber Reserve, under the command of the Adjutant General of Louisiana, supports the LA National Guard Defense Cyberspace Operations Element (DCOE) to assist in Cyber Recovery & Remediation responses to eligible agencies and municipalities within Louisiana.

• To provide networking, education, & training that will strengthen the skill sets of IT professionals in Louisiana in order strengthen the defense posture and risk management mind set across the State, making
Louisiana more protected as there are no true boarders in the cyberworld. We are only as strong as our 
 weakest link, as a state and as a nation.

Region 7 Team Lead

Bose Corporation

•	Manage deep collaboration across Information Technology (IT), Product Security, and Business Partners to execute strategic security priorities and drive continuous improvement of cybersecurity program.

•	Manage a team of 40-50 security professionals serving all aspects of security operations globally

•	Active management of external partnerships that serve in partnership to manage and monitor 24/7 security operations.

•	Collaborate with the Security Strategy & Planning teams to develop roadmaps, enhancement strategies, and other transformational activities for the operations team

•	Lead holistic monitoring and detection capabilities for the security organization and the broader enterprise

Director of Enterprise Security

AT&T

Selected to lead the cybersecurity processes supporting a large state agency's network transformation.  Responsible to integrate cybersecurity baselines, best practices, GRC, and SSP within the division's various work streams related to the transformation and modernization program.

Security Director (Cyber)

SOC Director at AT&T's Custom Consulting Division - Cyber Operations. Providing cybersecurity services to multiple state and corporate customers in four independent tiered SOCs (Security Operations Center) and Content Engineering for SIEM (Security Information and Event Management) in a multi-tenant environment as part of a Managed Security Services (MSS) offering. Oversees the personnel management of 20+ Tier 2 analyst, 5 Tier 3 Analyst across multiple leveraged SOC environment.  Additional, oversees the multi-solution leveraged EDR service team focusing on SLTT customer based.

Security Operations Center (SOC) Director

Pinnacle Group, Inc.

SOC Operations Manager at AT&T's CyOps division. Providing cybersecurity services to multiple state and corporate customers in a tiered SOC (Security Operations Center) and Content Engineering for SIEM (Security Information and Event Management) in a multi-tenant environment as part of a Managed Security Services (MSS) offering.  Oversees the personnel management of 20+ Tier 2 analyst across 4 leveraged SOC environments.

SOC Operations Manager

Tier 3 Cybersecurity Analyst/Engineer Team Lead at AT&T's CyOps division.  Providing cybersecurity services to multiple state and corporate customers in a tiered SOC (Security Operations Center) and Content Engineering for SIEM (Security Information and Event Management)  in a multi-tenant environment as part of a Managed Security Services (MSS) offering.

Team Lead - Tier 3 Cybersecurity Analyst/Engineer

General Dynamics Information Technology

Leads a dynamic cross functional team providing subject matter expert level advice to assist management in aligning operational support with Enterprise requirements
Ensures a high performance, responsive and client-focused team
Fosters an environment of collaboration, inclusiveness and diversity through leadership, communications, and demonstrated behaviors
Contributes to the hiring, mentoring, performance management and retention of staff
Recommends and schedules technical staff assignments to complete support and project tasks, and verifies quality of the overall work products
Responsible for ensuring the security, integrity, and availability of information assets through the application of information security/information assurance policies, principles, and practices in the delivery of IT services and the rapid and effective response to security incidents.
Perform/review scans, review the results, and write necessary reports and plans.
Utilize approved vulnerability scanning tools and reports, to identify, remediate and report vulnerabilities/trends and to support remediation analytics.
Interface with client, and ensure effective communication.

Cyber Security Engineer Senior Advisor (Team Lead)

Designs and develops new systems, applications, and solutions for external customer's enterprise-wide cyber systems and networks with a focus on McAfee ePolicy Orchestrator (ePO) and Tenable Nessus/Security Center.  Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems analysis, systems design, security test and evaluation, certification and accreditation, systems hardening, vulnerability testing and scanning, incident response, disaster recovery, and business continuity planning and provides analytical support for security policy development and analysis. Integrates new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis of cyber security features and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration and testing issues. Interface with external entities including law enforcement, intelligence and other government organizations and agencies.

Senior Cyber Security Engineer

2d Communications Squadron, United States Air Force

Subject Matter Expert (SME) for cyber security and compliance in support HQ AFGSC, HQ 8AF, 2d Bomb Wing and associated tenant units.  Leads 17 personnel focused on comprehensive information protection serving as one of two assigned Information System Security Managers (ISSM).  Collaborates to ensure policy compliance to DoD policy, Air Force guidance,  and industry best practice standards utilizing defense industry standard processes as well as civilian mechanisms. Maintained the accreditation of two separate networks totally 16K users.  Directly responsible for the administration and management of Risk Management Framework (RMF), computer security (COMPUSEC), TEMPEST (formerly known as emission security EMSEC),  and DoD 8570 compliance programs .  Additionally, serves as the cyber security representative for the installation Threat Working Group (TWG).

NCOIC, Wing Cybersecurity Office

Subject Matter Expert (SME) for cyber security and compliance in support of  DoD/CIO's Department of Defense Cybersecurity Culture and. Compliance Initiative (DC3I) and Command Cyber Readiness Inspection (CCRI) requirements.  Specifically, to drive the  F3VA kill chain (find, fix, finish, validate, analyze), and executes process to the greatest extent possible across multiple technology areas. Additionally, serves as the cyber security representative for the installation Threat Working Group (TWG).  Selected to work with RAND Corporation to study the effects of cyber attacks on industrial control systems vulnerability and resulting mission impact.

NCOIC, Mission Assurance Cell

In my current function I oversees various IT Projects and specifically the Command Cyber Readiness Inspection program. Additionally, I also serve as the Senior Subject Matter Expert (SME) for all IT related issues for all Wing level inspection activities.

Senior IT Project Manager

Oversees the communication call center, IT maintenance support center, and IT hardware management functions. Supervises 40 military personnel responsible for 9,000 end users and $300M in IT assets. Serves as Unit SME on Physical, Personal, and Nuclear Security issues.

Section Chief, Client Service Center

Manages the units inspection program as well as holistically managing security.

Section Chief, Quality Assurance

Comprehensive IT support of Barksdale AFB's most Senior Leaders at HQ Air Force Global Strike Command, HQ 8th Air Force, 2d Bomb Wing and numerous tenet units.  Recognized as the Subject Matter Expert on BlackBerry Devices and "C" level support.

NCOIC, Executive Communications Flight

Manages all end user IT and telephone (POTS and VIOP) equipement installation and repair for 5000+users with over 7,500 end point devices.  Subject Matter Expert on BlackBerry mobile devices overseeing a BlackBerry Enterprise Server with 430 users.

Directly oversees a team of 30 Military and Contractor technicians.  Develops work flow, priorities, and training requirements.

Noncommissioned Officer in Charge, Client Systems

Comprehensive IT support of Barksdale AFB's most Senior Leaders.  Recognized as the Subject Matter Expert on BlackBerry Devices.

NCOIC, Information Management

United States Air Force

Computer Operations Supervisor

NCOIC, Resource Management

A cybersecurity leader and engineer with 25 years of experience, with a focus on holistic cloud and on-prem security approaches and specific expertise in building and operating security stacks, SOC operations, and cybersecurity governance, risk, and compliance (GRC) processes.  Key focus areas are building multi-faceted and diverse teams that translate the "bits and bytes" into "business capabilities and requirements." 

In my previous positions, I managed cybersecurity teams from 1 to 100+, oversaw physical, personnel, and cyber security programs, as well as traditional operational IT functions.  In these roles, I directed the organizational-level security and long-term compliance processes.

Since 2021, I have been the purveyor of #unpopularopinions as the "Unpopular Opinion Guy" SM or "UOG" on LinkedIn, covering topics like hiring, mentoring, and cybersecurity. 



Specialties: Cybersecurity, Risk Management, Information Assurance, Virtual Private Network (VPN), Desktop Support, ePO/HBSS,  Security Center/ACAS,  Policy, McAfee ESM SIEM, Devo SIEM,  Project Management, Social Engineering, Pen Testing, Secure Communications, Remote Desktop Support, Physical/Personnel Security, Hardening, DISA STIGs. 

Previous held TS/SCI Clearance, Public Trust, and CJIS.

Disclaimer:  Any opinions and posts expressed are solely my own and do not express the views or opinions of my employer, vendor, or sponsor.

It is pre-Friday and It is a beautiful day here in Dallas.  Its time again for some more #unpopularopinion: #DataSecAI is the wake-up call cybersecurity needed.

Everyone keeps talking about AI like it’s some new frontier in cybersecurity.

But here’s skeleton in the closet…AI isn’t changing security…AI is exposing how bad we’ve been at securing data all along.

For years we acted like “data security” was a niche discipline.
A checkbox.
A compliance slide.
Something you throw at the DLP team and hope for the best.

Then GenAI showed up…
And suddenly we realized our data sprawl is massive.
Our controls are shallow.
Our governance is duct tape.
And our guardrails were built for an era where humans were the only ones reading sensitive information.

DataSecAI is the first conference I have found where people finally said the quiet part out loud: If we don’t get data security right, AI will punish us for it.

Not because AI is malicious: but because AI is fast, blind, literal, and obedient.

Feed it garbage, it scales garbage.
Expose it to sensitive data, it memorizes sensitive data.
Point it at the wrong repository, and it will happily turn your entire crown-jewel dataset into a training example.

But here’s the hype part:

If we do this right, AI becomes the greatest force-multiplier data security has ever had.

Automated classification.
Self-healing controls.
Real-time anomaly detection.
Adaptive access models that react faster than humans can even read the alert.

This isn’t the death of cybersecurity. This is the rebirth of it; rooted not in firewalls or dashboards, but in data intelligence, precision, and actual visibility.

So yeah, #unpopularopinion:

DataSecAI isn’t “another AI conference.” It’s the moment security finally realized the future isn’t securing systems; it’s securing the information those systems breathe.

BL: AI is about to make our mission both the biggest challenge
and the biggest opportunity of our careers.

Special shoutout to my buddy Rob Preta and Gabrielle Aura  for the invite and the amazing Cyera team at large for putting together a world class event 

#unpopularopinionguy

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TheUserGroup.org

TheUserGroup.org (TUG) is an independent association of Distribution companies that share a common theme; they all use an Infor product as their main ERP system and share a desire to partner with industry leading businesses to share knowledge and best-practices and drive the direction of technology for their respective vertical markets.

TUG provides a best-in-class offering to it’s member companies by facilitating the exchange of ideas and expert advice through multiple platforms such as; user and sponsor led webinars, an online portal for communication and the sharing of documents, resources, whitepapers, training material and an annual conference bringing together hundreds of executives across different departments and verticals.

TUG has been referenced by executives at Infor (the 3rd largest enterprise software provider in the world) as being the strongest user-group association towards improving and advancing their softwares.

With over 1700 members and a total combined annual revenue of member companies in excess of 50 Billion dollars, TUG is a powerful voice for advancement and innovation of the software's and practices affecting distributors.

Member of the Board of Directors

Infor

The CEB is a high-level strategic board comprised of individuals working in a partnership with Senior Executives at Infor, providing insights into their respective industries and businesses to drive rapid innovation.

Board members are representatives for their industries and represent all Infor customers globally within their vertical. 

Topics include industry trends, market place software evolution, current and foreseeable challenges affecting their industries and technological challenges within their specific businesses. 

Initiatives are then worked on with Infor to address such challenges which then serve in part as a basis for Infor’s technology and innovation roadmaps. 

Some of the initiatives put in place have been the Infor Global Enhancement Request System, Online Compatibility Matrix, Infor Communities, New Service Evaluation, Support Changes, Testing As a Service, Levels of Service Agreements, The Global Customer Portal, Cloud Migration Strategies, Product Lifecycles and Annual Pricing Strategies.

Board Member at Infor CEB

SPI Health and Safety

Negotiated;
o	$522,000 savings on a 5 year multi-million-dollar hosting services contract
o      $430,000 amendment to cancel managed services hosting contract
o	$176,400 savings restructuring mobility plans across Canada
o	$162,000 savings from connectivity changes with Internet service providers
o	$125,000 savings in software license costs following acquisitions
o	$90,000 savings in conference calling fees

Infrastructure – Improved system stability, performance and connectivity by:
o	Reducing the number of servers in half
o	Implementing server load balancing
o	Upgrading telecom devices across Canada to Cisco enterprise quality
o	Improving database speeds by 40% by upgrading to RAID10 disks
o	Implementing web based remote connectivity and multi-factor authentication
o	Sourcing and managing the installation of a generator for head office
o	Upgrading bandwidth in all locations

Applications
o	Acquired a Helpdesk software for the centralization and management of IT related requests
o	Managed the migration of Microsoft Outlook to Office365 in the cloud
o	Improved the ERP performance by 75% by acquiring replication software and upgrading to 64bit
o	Negotiated and acquired the corporate Financial reporting tool for budgeting, forecasting and P&L statements
o	Managed the upgrading of all core enterprise software’s: ERP, BI tool, Financial Reporting, Forms Software, Fax-On-Demand etc.

Governance - procedures, security, audits
o	Ensured the Service Level Agreement (SLA) was adhered to by the hosting company and all metrics, KPIs and benchmarking was performed
o	Established a process for documenting procedures, increasing the number from 15 to over 110
o	Engaged a cyber-security firm to handle all security best practices, intrusion and phishing tests
o	Implemented quarterly audits of the servers and applications for performance gaps
o	Implemented a monthly process of server and application patching
o	Created a standardized service catalog offering related to IT services

Director of Information Technology

o   Initiated and Implemented the company's first and current forms solution (Unform), resulting in the company gaining the ability to customize documents from the ERP system, the standardization of all printers from dot matrix to laser printers and the improved corporate image by documents printing in PDF versus ASCII code.

o   Initiated and implemented the company's first and current contact management and CRM software (CAM), resulting in a database of over 60,000 contacts, the automation of documents being sent via email and the ability of targeted marketing campaigns.

o   Initiated and implemented the company's first and current event management software, resulting in a reduction of operational risks, costs and increased revenue generation, through the proactive real-time notification of events impacting business operations within the ERP system.

o   Implemented the company's first and current Transactional Website, including but not limited to; the evaluation, selection and negotiation of the chosen platform (Ecommerce21) in addition to overseeing all corrective action related to modifications touching the ERP system.

o   Initiated and managed the implementation of the company's first transactions via EDI.

o   Led the implementation of the company's first product barcode labeling and scanning system.

o   Initiated and implemented a standard packaging strategy, a process by which standard product packaging was displayed for sales and purchasing resulting in better decision making, increased sales and reduced broken cases within the inventory.

o   Initiated and led the cross over from digital phones to VOIP (voice over IP).

o   Managed the implementation of the head office, three call centers and two branch locations onto an MPLS (Multi Protocol Label Switching) Network.

o   Managed the implementation of all IT/IS related aspects on 5 acquisitions within 5 years.
Acquisitions: Global Safety, Option Sécurité, Superior Safety, Prevex, Prochute.

Manager - Continuous Improvement

Tenaquip Ltd.

• Pro-actively identified, presented, justified and implemented programs for continuous improvement in costs, processes, policies, customer service levels and employee relations

• Implemented changes to current procedures which improved efficiency, productivity, reduced costs, and increased competitiveness

• Analyzed and evaluated direct and indirect cost reduction and potential revenue by migrating certain users from character version software (Trend) to a windows based graphical system 

• Recommended and incorporated numerous corrective solutions and established a plan of action and timeframe for transition of software to be carried out to the staff

• Travelled across Canada to directly administer, coach, and implement training initiatives, to all Sales and Management staff, and carry out the transition from character based software to graphical

Operations Analyst

• Was a lead member of a team that was put together, to research, acquire, and evaluate information related to competition and industry standards in Western Canada as part of an expansion initiative

• Presented a S.W.O.T. (Strengths, Weaknesses, Opportunities, Threats) analysis to the Chief Executive Officer and the Board of Directors 

• Initiated a search and located a property in Western Canada which resulted in an 18 month lease agreement for a 10,800 square foot distribution centre in Calgary, Alberta

• Relocated to Calgary for a six month assignment, to establish and manage the construction and setup of distribution centre as part of a multi-million dollar expansion into Western Canada 

• Managed and maintained physical assets (building, property, equipment, including preventative maintenance and disaster recovery)

• Managed the operations of the sales and warehouse functions of the distribution centre.

Interim Branch Manager

• Supervised, mentored, and directly managed a sales team more than twenty employees. 

• Evaluated resumes and conducted interviews to determine the best suited candidate for the available sales positions. 

• Implemented key performance indicators as a baseline to trend performance. 

• Successfully established process re-engineering to improve overall efficiency, through automation of sales reports and aligning the proper skills sets with positions at hand. 

• Addressed customer complaints in a timely and effective manner to ensure customer retention and satisfaction. 

• Established priorities and set deadlines for the accomplishment of assigned tasks.

• Provided direct training and orientation of company systems, policies and procedures, over a 6 month period, to a newly hired Customer Service Manager and a Vice President of Sales and Marketing.

Sales Supervisor

As a seasoned business Leader and Continuous Improvement practitioner, I am passionate about leading creative and innovative processes and technological initiatives, to rapidly transform organizations by advancing vision, honing strategy and improving execution.

Throughout my career I have taken on progressive roles creating value-added processes, technological and strategic innovations that have helped to build and sustain market leadership amongst the companies I’ve worked for. 

Part of my success has been achieved through my ability to see the big picture while keeping a sharp attention to detail and always striving for results that are mutually beneficial for the company and the customers alike. Keeping in mind the customer’s perspective while considering the internal and external impacts of decisions is critical in the successful attainment of long-term strategic goals, and one by which I am very skilled at. 

My experience in Sales, Customer Service, Operations, Information Technology, Consulting and Warehousing in retail and wholesale distribution coupled with academics in Marketing and Management has allowed me to amass the knowledge necessary to fully understand the life-cycle of a business and the requirements needed to create synergy between technology, processes and people.

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