Streetbees

We help companies like Mars, Unilever, and Intel see what their customers actually think and do.

With Streetbees' SBX platform, you can capture real-world consumer behaviors and get a clear view of how people use products, what their emerging needs are, and what makes them respond to marketing.

This means you make smarter decisions, create products people love, and build marketing that truly connects.

Want to understand your customers better? Let's connect.

Senior Director, Commercial (Large Enterprise Accounts)

Amazon

Amazon Shipping offers a delivery solution to retailers and Amazon selling partners for orders placed on your own website, Amazon.co.uk, and more. 

Take advantage of our technology-driven logistics network to access fast and reliable delivery from your warehouse to your customers. 

Partnering with Amazon Shipping, you can look forward to easy-to-understand rates, hassle-free claims, and dedicated support - all at the click of a button.

Account Executive (Launch Manager)

Bark.com

Bark is a London-based online marketplace that uses technology to simplify the interactions between service providers and buyers in the service marketplace.

In my role at Bark, I redefined our sales process, led the integration of our tech stack with HubSpot, and developed our entire HubSpot CRM environment. I implemented all sales automation processes and managed a 95-member sales team, which greatly contributed to Bark's revenue growth.

Additionally, I oversaw a smaller outbound sales Account Executive team that consistently outperformed their initial monthly target of £60,000. In their first quarter, this team generated over £1.4 million, an average attainment of 155%. I also personally contributed to the company's sales figures, bringing in over £600,000 in May 2023.

My strategic negotiations led to an annual tech stack savings of £100,000, adding further value to the company.

One key accomplishment was the development of new processes, training, and automation that led to doubling Bark's SME market revenue in less than nine months. This initiative significantly accelerated Bark's financial growth and market standing.

Senior Revenue Operations Manager

Nuffield Health

Responsible for leading a team to successfully overachieve on a new business target of £225,000 monthly – target exceeded by 50% three months in a row (over £1,000,000 in new business this quarter in a site open less than a year) while contributing to the growth of company-wide membership EBITDA of £172.9 million. 

Lead site to hit target for the first time since opening within one month in position, then hit goal every single month - brought site from bottom of region to top three in under six months. 

Overachieved on personal sales target by over 100% while leading sales ops and upskilling team.

Reimagined the sales process, increasing site KPI attainment by over 150% compared to past performance.

Introduced new systems increasing prospect conversion rate by 25%, inbound prospects by 100%, and social media following by 100% in under three months.

Director, Business Development

VIX Social

Led RevOps for the company and negotiated a successful acquisition.

Started as founding AE and was promoted to Sales Director (with responsibility to lead Revenue Operations) in under 12 months based on performance.

Exceeded personal quota: $1.8M Sold (YTD) > $750K Quota | Final sales quarter (Q2, 2021: 240%).

Directed a team of BDRs and AEs to exceed company quota every month.

Sales and RevOps Director

US Army

Led a team to perform critical care operations in clinical and austere environments.

Upskilled and trained team members to improve performance and drive skill development.

Transitioned from Active Duty to Reserve duty to continue training clinical teams while working my new career at VIX Social.

Emergency Trauma Medic - Team Leader

🎁 Helping you ship better with Amazon | Launch Manager @ Amazon 🚀 | Team Leadership & Revenue Operations

🐝💡Stop wasting time on research that doesn't deliver. 

We've helped brands like Mars and Intel get the answers they need for over a decade.

Streetbees' SBX platform uses AI powered conversations to help you truly understand your customers.

Get the insights you need to:
- Launch products people love
- Delight your customers
- Make the right choices

No more frustration. No more guesswork. Just clear, actionable insights.


Relevant skills:
Sales
Sales Operations
Leadership
Management
Sales Management
Executive Relationship Management
HubSpot
CRM
Prospecting
Enterprise Sales

Jordan Ryken

CS Insider

Contributing content for the growing Customer Success community. sharing insights, best practice and market trends for both candidates and clients

Customer Success Content Contributor

ABR Talent l Digital Tech l SaaS l Customer Success l Sales l Marketing 

Principal Consultant

Senior Recruitment Consultant

At ABR TALENT, we are experts in B2B Marketing, Creative and Sales recruitment. Our extensive experience in both onsite and agency recruitment means we understand recruitment from all angles.

We know the importance of getting it right first time and therefore tailor our recruitment approach to seamlessly match your brand requirements and ideals.

Recruitment Consultant

pb Digital: creative design agency

Head of the business development side of the business, I was tasked with driving revenue growth during an extremely challenging period whilst maintaining full accountability of a selection of key client relationships, ensuring effective operational delivery.

Supporting clients with corporate re-branding, digitisation of legacy print materials, events management and any other creative marketing requirements they may have.

Helping clients understand how best to take advantage of market and marketing trends during an extremely challenging economic period, my role regularly required me to provide insight and expertise on how best a client should utilise their limited budgets to maximise the effectiveness of any marketing and communications plans.

Manager, Business Development & Relationships

MarketMakers

•	Working with a team of 3 BDM's to maximize revenue and margin whilst controlling P&L, conversion and other KPI related metrics.
•	Assessment of development and training needs through 121's, shadowing and performance analysis.
•	Team motivation and management with an allocated budget for team incentive.
•	Creating relationships with prospects and generating F2F and telephone consultations.
•	Prospect preparation to better understand each business, their market, their target market and the types of people I would be meeting with.
•	Need building; asking key questions to understand the need of the business and how the MarketMakers proposition could best suit the prospect. Tailoring and proposing a best multi-channel solution based on client needs.
•	Pipeline management, short, mid and long term. Maintaining constant engagement where an opportunity might arrive 6 months+ after the initial engagement.
•	Exceeded performance expectations by delivering 150% of revenue target in 18 months and 250% of revenue target in 2020.

Head Of New Business

•	Being the strategic and operational lead for a number of high profile clients representing circa 20% of the business turnover.
•	Understanding, ever changing client needs and trends in the market to ensure the constant improvement in the effectiveness of the campaign.
•	Calculating and forecasting ROI to ensure client satisfaction and campaign effectiveness.
•	Profit and loss analysis.
•	Engaging with wider client contacts, identifying opportunities, proposing and securing new revenues.
•	Managing the entire negotiation process from scoping, conception, proposal and close.

Senior Account Director

MarketMakers are an award-winning B2B marketing agency.

Specialists in building industry-leading, bespoke campaigns for the appointment, sales and lead generation requirements of our clients.

With a fully results-orientated approach, MarketMakers work with blue chip & SME companies, providing the highest quality, most targeted business opportunities on the market.

Specialities
Telemarketing, Appointment Setting, Lead Generation

Account Director

Douglas Stafford Limited

Managing a client portfolio worth over 30% of the business revenue, I was responsible for the effective management and delivery of a range of national and international sales training programmes within a range of sectors.

Along with the running of programmes, I was required to identify trends and developments areas to further drive sales effectiveness and customer satisfaction in highly consumer led markets.

Account Manager

Complete ownership of the end to end operational delivery of sales training programmes for all corporate clients. Managing the planning, scheduling, execution, quality assurance, administration and aftercare with an operational team of 30 across 5 departments.

With significant experience across the entire business, I was put into this role to streamline the operation and implement clear, measurable processes that would future proof the various departments with minimal management input.

Project Operations Manager

Electronic & Audio Production Manager

Customer Success content contributor at CS Insider | Customer Success, Sales and Client Management obsessed recruiter for the SaaS and Technology sectors.

The SaaS (Software-as-a-service) space is an incredibly innovative and exciting sector, and having the opportunity to work with business leaders, as well as fantastically skilled candidates, honestly never gets boring. Being able to bring the two together, is a great feeling (As cheesy as it sounds!)
 
Having worked in Sales, Sales Leadership, Strategic Account Leadership (more commonly known as Customer Success now) roles throughout my professional career, I am very familiar with typical recruitment agency engagement and the challenges of hiring the best talent for my team. Equally, as a candidate, I am very aware of just how hit and miss the experience can be with a recruiter. 
 
I pride myself on integrity (I know, not something you would typically associate with the recruitment world), but it’s true and I guess that is why ‘Customer Success’ really resonates with me and why I felt that ABR were an ideal fit for me (despite never planning to work in recruitment)
 
I’ve had agencies tell me they know what I’m looking for in my next hire, and recruiters tell me they have the perfect role, in many cases, that just wasn't the case! Having worked in the roles I often recruit for, it gives me a unique perspective into the skillsets, characteristics and personality I would look for in such a candidate. 

That is the value I feel I can bring to a client looking for their next hire, or to a candidate looking for their next role. Don’t believe me? Check out the recommendations! They’re a real source of personal pride!
 
Going above and beyond just sending CV’s, you will get suited and aligned, quality candidates as well as valuable market insight around salary expectations, working requirements, benefits and more. That is the value that a skilled recruiter, in touch with the market can bring.
 
Whether it be entry level CS or sales, right through to VP or C-Suite Level professionals, I, and ABR are well placed to support you.
 
Let’s have a chat!
 
Cheers, Rohan
rohan@abrtalent.co.uk | 01489 533 303

Rohan Tailor

BIG NEW ROLE ALERT 🚨
👉🏽 Head of Customer Success & Account Management👈🏽 
 £120k + 25% Bonus. Remote, UK ONLY (Monthly Leadership meets in London)
  
The Company:
💡 Leaders in the Health-Tech space with, with a huge, critical, global client base!
💡 Well-established, but going through an exciting "2.0" transformation phase! A great time to join!
 
The Opportunity:
🔊 As part of the senior team, you will lead your skilled CS & AM teams (though Line Managers), owning a book of thousands of clients and over $75million ARR! 

🔊 Revenue growth is the name of the game! Optimise, innovate and create a highly efficient revenue engine!

🔊 Bring new ideas, a fresh perspective on tech-stack and a firm idea of how to drive revenue generation across SME, MM and Enterprise client bases (and within other global markets)
  
For this role, you ABSOLUTELY MUST:

✔️ Be UK based with permanent residence and full, unrestricted right to work in the UK. No Visa or Sponsorship avaibility here.

✔️ Have experience leading a Customer Success or Account Management (Ideally both) function in a high-growth, SaaS organisation. AND have managed Managers.

✔️ Be able to evidence revenue growth through adoption, upsell and cross-sell, within an existing client base.

✔️ Have experience of driving existing client revenue growth in other global markets.

✔️ Have prior experience of owning AND GROWING a $50mil+ ARR global client base, encompassing SME, Mid-market and enterprise client accounts.

✔️ Experience of using/implementing technology to maximise the customer journey and optimise internal workflows. CSP Experience would be great.


Link to the job below, but if you're reading this and you think you're a 100% fit (AND BE HONEST!), drop me a message with a bit of an intro and I'm sure we can have a chat! 💬

#csjobs #hiring #saas #growth #customersuccess

https://lnkd.in/eQ2WKBtu

Customer Success, Sales and Client Management obsessed recruiter for the SaaS and Technology sectors. CS Insider and CS Connect insight partner.

Job by ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses 

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