Twitch

• Lead CE Creator Development, mentoring 2 PgMs to boost conversions by 20% in targeted affiliate and partner programs.
• Launched a global forum to gather creator insights, accruing 650+ submissions and influencing product and SPM strategies.
• Enhance Creator Dashboard features aimed at creator growth for Twitch’s 7+ million streamers using React, Python, & Go.
• Improved Raid Browser algorithm and UI, enhancing usability for Twitch’s monthly 7+ million active streamers.
• Update and add new Upcoming tabs for categories using Python & React, impacting 10.6M+ followers.
• Developed Python script to streamline creator recruitment, contributing to 12% of new CE acquisitions in a quarter.
• Built Clip Digest Tool using React/Node.js, improving content review speed by 25% and increasing team efficiency.
• Trained Growth Product Manager on data formatting for front page JSON updates, contributing to millions of impressions.

Sr. Program Manager / Software Engineer, Creator Expansion & Creator Growth

• Spearheaded Hip-Hop strategy and execution, Twitch's most popular genre by listenership
• Managed key partnerships, overseeing $1M+ revenue through creator meetings and data analysis.
• Led contract negotiations to onboard high-impact creators, enhancing Twitch’s content range.
• Co-hosted webinars, contributing to 80% retention in The Collective artist development program.
• Executed Python scripts via Mode & Google APIs for streamlined Sheets reports.

Sr. Program Manager, Music

• Managed relations with acquired artist partners & onboarded 30 music creators monthly.
• Developed educational docs and co-hosted webinars, initiating program outreach efforts.
• Analyzed data to enhance partner revenue, engagement, and content strategy efficiently.
• Collaboratively developed the first official onboarding documents for music creators.

Program Manager, Music

Music Business Podcast

• Conducted interviews with top music industry figures for trend and tactic insights.
• Served a large audience of aspiring and current industry professionals.
• Achieved peak chart performance: #9 on Apple Podcast's USA Music interviews chart.

Interviews include:
• Co-Founder and Head of Marketing at LVRN, Sean Famoso
• Wiz Khalifa Manager and Taylor Gang Co-CEO, Will Dzombak
• Head of Marketing & President of Management at Cinematic Music Group, Chris Herche & Hovain Hylton
• VP of Integrated Marketing and Digital at Epic Records, Lisa Kasha
• Low Profile Founder and CEO, Jen Pearce

Co-Host, Co-Creator

General Assembly

• Completed 500-hour coding program, honing JavaScript, Ruby, Python skills.
• Built 3 full-stack applications independently, including portfolio, to-do, and movie database apps.
• Leveraged early completion of tasks to provide tutoring and debugging assistance to classmates.

Software Engineering Fellow

Equative Thinking

• Achieved $500k revenue a year, managed $100k marketing budgets, and merchandising, garnering $40k sales in 24 hours.
• Crafted bespoke websites, landing pages, and graphic design for our artist roster, enhancing brand identity.
• Managed the company's digital brand and integrated internal tools, providing support for a 12-member team.

Artist Manager / Digital Operations Specialist

• Supported and administrated daily for noted R&B artists and rappers.
• Drafted and approved marketing plans and press releases with precision.
• Executed impactful email campaigns for artists like Masego and Smino.
• Designed marketing assets via Photoshop for tours and album artwork.
• Accompanied artists during New York-based press activities.

Day-to-Day Manager / Social Media Admin

• Orchestrated travel and logistics for executives and clients efficiently.
• Assisted executives with meticulous calendar management and expense tracking.
• Executed daily social media posts, optimizing online presence for clients.

Company Assistant

Leverage 

• Consulted on logo design and various design tasks to meet client needs effectively.
• Assisted clients with research, data entry, and diverse administrative duties.
• Acquired best productivity practices from certified productivity coaches.

Virtual Assistant

New York University School of Law

• Supported professors and students with university IT and equipment during class.
• Addressed support calls and emails promptly regarding equipment malfunctions.
• Researched and integrated new IT appliances to enhance university resources.

Media Services Specialist

AudioFrost.com

• Led a team, delivering daily updates and editorials on diverse music genres.
• Researched and reported on the latest music news and trends daily.
• Drafted and refined editorials on industry trends and artist narratives.
• Managed social media, gaining recognition from musicians like 2 Chainz.

Founder, Editor-In-Chief

Audible Treats

• Drafted press releases and emails for high-profile clients like SuperDuperKyle.
• Edited audio meticulously for weekly company mixes.
• Assisted in managing dynamic company social media platforms.
• Shadowed mentor and collaborated with artists on visions for new releases.

Marketing and Publicity Intern

Mass Appeal

• Supported General Manager and Marketing Director at Mass Appeal label.
• Explored innovative merchandise ideas for artist roster effectively.
• Assisted in organizing events for artists like Nas and Run the Jewels.
• Researched and identified potential artists for roster inclusion.

General Label Intern

Round Hill Music

• Supported the Head of Administration effectively.
• Aided in royalty admin and meticulous royalty tracking via Excel.
• Collaborated cross-functionally with interns on diverse projects.

Admin & Royalties Intern

Jordan Chude Williams, based in New York City, is a Senior Program Manager and Software Engineer at Twitch, recognized for his nonlinear journey into the tech industry. 

Originally starting his career in artist management and digital 
operations within the music industry, Jordan transitioned into software engineering and program management by leveraging his unique strengths and diverse experiences. At Twitch, he plays a key role in enhancing creator programs and contributing to product development, with expertise in Go, AWS, JavaScript, Python, TypeScript, React, and Node.js. 

Jordan actively advocates for diversity in tech, emphasizing the value of embracing unique strengths and pursuing unconventional career paths that ultimately benefit both the user and the business.

Jordan Chude Williams

WellSky

Projects:
Community Access Platform (CAP) project
• Epic lead for developing the first iteration of CAP, a public interface where patients. This included becoming the subject matter expert for this project, developing the feature from start to finish, and constructing technical documentation through the discovery phase.
• Lead the effort to convert legacy rails-rendered screening pages to modern React pages and testing paradigms
• Provided support to onboard and create CAP instances for new clients
• Preformed several knowledge transfer sessions to new team members and internal stakeholders

Closed Loop Referrals feature
• Implemented the functionality in our API to automatically notify providers about patient referrals and made comprehensive documentation and testing plans around this feature

Additional accomplishments:
• Works simultaneously across two tech stacks: a Ruby on Rails, SQL, RESTful app and a Python, NoSQL, non-RESTful app. 
• Participated in the company-wide Hackathon and created a Pitch Day presentation to potentially receive funding
• Gained knowledge in GraphQL & Amazon States Language by developing workflow engines for various clients
• Tackled a variety of bugs and feature improvements around ElasticSearch and indexing
• Currently working on improvements to our search results algorithm by handling geocoding failures
• Assisting with Epic completion surrounding patient privacy, which includes implementing complex logic to prevent PHI from being exposed and creating new React (with Redux) components to indicate privacy and consent settings
• Handles a variety of issues that come up across our technical stack during on-call hours
• Assists newer engineers by holding frequent pairing sessions for knowledge-sharing and problem-solving
• Proficient in AWS Amplify, DynamoDB, and AppSync

Software Engineer III

Sapphire Digital

•  Iterated on existing full-stack features in Ruby and Angular such as action mailer for sending patient search results, LaTeX PDF generation, and incorrect provider information reporting
• Refactored our codebase to introduce state management, new testing suites, and updated legacy code from existing repositories 
• Participated in ticket refinement and estimation, peer code reviews, and retrospectives in a test-driven, agile environment

Associate Software Engineer

Medial Health

Tech stack: Webpack, TypeScript, Material UI, Node.js, MongoDB, Jest, Github pipeline, GCP

• Design and implement a health provider onboarding flow
• Build email verification (for signup) and authentication (for login) system using JSON web tokens (JWTs)
• Research and design provider and facility data model with scale in mind and consider the many to many relationships between them and how the data model will be able to support provider search based on location
• Create a reusable form using Material UI to capture the provider’s basic information to MongoDB and images uploaded to Google Cloud

Software Engineer Intern

Full-time fellow in the Software Engineering Immersive program that included 500+ hrs of instruction over 12 weeks. With a hands-on, career-oriented approach, I was given the skills to transition into the tech industry.

• Languages:
HTML5, CSS3, JavaScript, Ruby, Python

• Tools & skills:
Version Control (Git and Github), Heroku, Netlify, Object-oriented Programming (OOP), Algorithms, Data Structures, REST API

• Frameworks:
Node.js, Express.js, Vue.js, React, jQuery, Bootstrap4, Ruby on Rails, Django

• Databases:
MongoDB, Mongoose, Mongo Atlas, PostgreSQL

Independent Projects: 

Personal Website: personal website to display portfolio (version 1)
•  URL: narissa-hajratalli.netlify.app/
•  Tech stack: jQuery, HTML5, CSS
•  Repository: github.com/narissa-hajratalli/project-1-portfolio

The Color of Care: full-stack application for patients to report racial bias and discrimination they've experienced from healthcare professionals
•  URL: thecolorofcare.netlify.app/
•  Tech stack: jQuery, Express.js, MongoDB
•  Frontend repo: github.com/narissa-hajratalli/frontend-project-2
•  Backend repo: github.com/narissa-hajratalli/backend-project-2

Leaft: a full-stack application for users to track how much meat they consume in a week, for people who want to transition to a healthier, more sustainable lifestyle
•  URL: leaft.netlify.app/
•  Tech stack: Python, Django, PostgreSQL, Vue.js
•  Frontend repo: github.com/narissa-hajratalli/frontend-project-4
•  Backend repo: github.com/narissa-hajratalli/backend-project-4 
•  Documentation: medium.com/@narissa_hajratalli

Team Projects: 

Vooyáge: full-stack application designed to organize activities from all your favorite travel destinations (was responsible for frontend Vue.js)
•  URL: vooyage.netlify.app/
•  Tech stack: Ruby, Ruby on Rails, PostgreSQL, Vue.js
•  Frontend repo: github.com/e-mbrown/project3-frontend
•  Backend repo: github.com/e-mbrown/project3-backend
•  Documentation: medium.com/@narissa_hajratalli

Software Engineering Immersive Fellow

Force Therapeutics

•  I provided account-based patient support for healthcare organizations including successful onboarding and continuous technology support primarily via phone and email
•  I taught patients how to log in and navigate the Force platform by providing additional support through tech support calls 
•  I supported account managers by analyzing patient-focused data and worked on projects as needed 
•  I was involved in product development meetings to provide patient feedback to our engineering and product teams
•  I would problem-solve and troubleshoot our technology to consistently improve the patient-facing platform

Patient Experience Associate

Global Medical Education (GME)

•  I worked at on-site Continuing Medical Education (CME) meetings across the country by making sure the event runs smoothly
• I registered walk-in participants, handled the Q&A session for our speakers, and aided in set-up and clean-up of the event space during our live events
•  I assisted Dr. Prakash Masand, M.D., in editing PowerPoints to be presented at upcoming psychiatric CME meetings
•  I managed the company customer service inbox by taking registrations, cancelations, and CME-related requests
• I provided superior customer service to participants and faculty members at our live conferences while representing the GME brand

Intern (Per Diem)

Mount Sinai Health System

•  I worked in Dr. Malaspina's lab in the Psychiatry department, researching psychosis and mental illnesses with psychotic features 
•  I administered a pre-screening assessment and the Diagnostic Interview for Psychosis and Affective Disorders (DI-PAD) to individuals with schizophrenia and bipolar disorder
•  I am experienced in handling patient data, electronic medical records on EPIC, and DI-PAD information
•  I recruited controls and subjects for the study by email, phone, and approaching potential participants in person
•  I am certified in phlebotomy and trained in taking and handling blood samples

Clinical Research Assistant

New York University - Office of Residential Life and Housing Services

•  I partnered with university administrative staff in running the day to day operations of the residence hall
•  I assisted in the distribution of keys, packages, and other resource services to students
•  I oversaw and trained a staff of 8 – 13 Resident Assistants during both the summer and academic year
•  I collaborated on creating a website via Google Sites to facilitate training and all operations in the resource center
•  I coordinated quarterly building turnaround, including housekeeping, student check-in, and student check-out

Resource Center Assistant

NYU Langone Medical Center

•  I helped as a research assistant in the Basu Lab where the research focus was on the learning and memory circuity between the hippocampus and the entorhinal cortex
•  I am proficient in vibratome sectioning, slide preparation of brain tissue from transgenic mice, and analysis via confocal microscopy
•  I executed immunostaining on fixed tissue using prolong gold to identify certain proteins in subsets of neurons
•  I performed neuronal reconstruction via Neurolucida Neuron Tracing Software to help map the brain circuitry

Undergraduate Research Assistant

ANN INC (Ann Taylor | LOFT | Lou & Grey)

• I maintained a superior level of customer service while representing the LOFT brand
• I stocked, replenished, and organized products while maintaining attractive displays on the sales floor
• I operated the cash register by depressing keys and remembering keying sequences and policies
• I made customers aware of the store's current promotions and helped them apply for a LOFT credit card

Seasonal Sales Associate

I am a versatile engineer who always endeavors to absorb as much knowledge as possible and executes solutions to systemic problems with detail-oriented, thoughtful code. As a pre-medical student turned Software Engineer, I strive to code with the purpose to make other’s lives better. My “patient-first” perspective has seamlessly translated into a “user-first” approach when creating products that are geared towards societal impact. 
At my core, I am a leader who diagnoses problems efficiently and tackles them with a growth mindset.

Github: https://github.com/narissa-hajratalli

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