Twitch

• Lead CE Creator Development, mentoring 2 PgMs to boost conversions by 20% in targeted affiliate and partner programs.
• Launched a global forum to gather creator insights, accruing 650+ submissions and influencing product and SPM strategies.
• Enhance Creator Dashboard features aimed at creator growth for Twitch’s 7+ million streamers using React, Python, & Go.
• Improved Raid Browser algorithm and UI, enhancing usability for Twitch’s monthly 7+ million active streamers.
• Update and add new Upcoming tabs for categories using Python & React, impacting 10.6M+ followers.
• Developed Python script to streamline creator recruitment, contributing to 12% of new CE acquisitions in a quarter.
• Built Clip Digest Tool using React/Node.js, improving content review speed by 25% and increasing team efficiency.
• Trained Growth Product Manager on data formatting for front page JSON updates, contributing to millions of impressions.

Sr. Program Manager / Software Engineer, Creator Expansion & Creator Growth

• Spearheaded Hip-Hop strategy and execution, Twitch's most popular genre by listenership
• Managed key partnerships, overseeing $1M+ revenue through creator meetings and data analysis.
• Led contract negotiations to onboard high-impact creators, enhancing Twitch’s content range.
• Co-hosted webinars, contributing to 80% retention in The Collective artist development program.
• Executed Python scripts via Mode & Google APIs for streamlined Sheets reports.

Sr. Program Manager, Music

• Managed relations with acquired artist partners & onboarded 30 music creators monthly.
• Developed educational docs and co-hosted webinars, initiating program outreach efforts.
• Analyzed data to enhance partner revenue, engagement, and content strategy efficiently.
• Collaboratively developed the first official onboarding documents for music creators.

Program Manager, Music

Music Business Podcast

• Conducted interviews with top music industry figures for trend and tactic insights.
• Served a large audience of aspiring and current industry professionals.
• Achieved peak chart performance: #9 on Apple Podcast's USA Music interviews chart.

Interviews include:
• Co-Founder and Head of Marketing at LVRN, Sean Famoso
• Wiz Khalifa Manager and Taylor Gang Co-CEO, Will Dzombak
• Head of Marketing & President of Management at Cinematic Music Group, Chris Herche & Hovain Hylton
• VP of Integrated Marketing and Digital at Epic Records, Lisa Kasha
• Low Profile Founder and CEO, Jen Pearce

Co-Host, Co-Creator

General Assembly

• Completed 500-hour coding program, honing JavaScript, Ruby, Python skills.
• Built 3 full-stack applications independently, including portfolio, to-do, and movie database apps.
• Leveraged early completion of tasks to provide tutoring and debugging assistance to classmates.

Software Engineering Fellow

Equative Thinking

• Achieved $500k revenue a year, managed $100k marketing budgets, and merchandising, garnering $40k sales in 24 hours.
• Crafted bespoke websites, landing pages, and graphic design for our artist roster, enhancing brand identity.
• Managed the company's digital brand and integrated internal tools, providing support for a 12-member team.

Artist Manager / Digital Operations Specialist

• Supported and administrated daily for noted R&B artists and rappers.
• Drafted and approved marketing plans and press releases with precision.
• Executed impactful email campaigns for artists like Masego and Smino.
• Designed marketing assets via Photoshop for tours and album artwork.
• Accompanied artists during New York-based press activities.

Day-to-Day Manager / Social Media Admin

• Orchestrated travel and logistics for executives and clients efficiently.
• Assisted executives with meticulous calendar management and expense tracking.
• Executed daily social media posts, optimizing online presence for clients.

Company Assistant

Leverage 

• Consulted on logo design and various design tasks to meet client needs effectively.
• Assisted clients with research, data entry, and diverse administrative duties.
• Acquired best productivity practices from certified productivity coaches.

Virtual Assistant

New York University School of Law

• Supported professors and students with university IT and equipment during class.
• Addressed support calls and emails promptly regarding equipment malfunctions.
• Researched and integrated new IT appliances to enhance university resources.

Media Services Specialist

AudioFrost.com

• Led a team, delivering daily updates and editorials on diverse music genres.
• Researched and reported on the latest music news and trends daily.
• Drafted and refined editorials on industry trends and artist narratives.
• Managed social media, gaining recognition from musicians like 2 Chainz.

Founder, Editor-In-Chief

Audible Treats

• Drafted press releases and emails for high-profile clients like SuperDuperKyle.
• Edited audio meticulously for weekly company mixes.
• Assisted in managing dynamic company social media platforms.
• Shadowed mentor and collaborated with artists on visions for new releases.

Marketing and Publicity Intern

Mass Appeal

• Supported General Manager and Marketing Director at Mass Appeal label.
• Explored innovative merchandise ideas for artist roster effectively.
• Assisted in organizing events for artists like Nas and Run the Jewels.
• Researched and identified potential artists for roster inclusion.

General Label Intern

Round Hill Music

• Supported the Head of Administration effectively.
• Aided in royalty admin and meticulous royalty tracking via Excel.
• Collaborated cross-functionally with interns on diverse projects.

Admin & Royalties Intern

Jordan Chude Williams, based in New York City, is a Senior Program Manager and Software Engineer at Twitch, recognized for his nonlinear journey into the tech industry. 

Originally starting his career in artist management and digital 
operations within the music industry, Jordan transitioned into software engineering and program management by leveraging his unique strengths and diverse experiences. At Twitch, he plays a key role in enhancing creator programs and contributing to product development, with expertise in Go, AWS, JavaScript, Python, TypeScript, React, and Node.js. 

Jordan actively advocates for diversity in tech, emphasizing the value of embracing unique strengths and pursuing unconventional career paths that ultimately benefit both the user and the business.

Jordan Chude Williams

Worked on Accelerator+ Program. Currently working on Creator Clubs and Future Partner programs.

Senior Program Manager

Worked on Sports Accelerator Program and Accelerator+ Program

Program Manager

Supporting creators in Twitch's New Verticals initiative. Worked on Sports Accelerator Program.

Creator Advocate

Kongregate

•	 Inherited the entire onboarding pipeline of virtual goods-enabled games to the Kongregate web platform and retained all other previous job functions

•	 Evangelized the web and PC gaming platforms to game developers through cold and warm contacts as well as representing the company in prospective meetings and conferences

•	Certified developer contests results (awarding $8,500 in cash prizes to 15 developers monthly) by using dashboards made with SQL queries and internal filters to identify and remove fraudulent ratings

•	Created several dozens of in-game achievements for the Platform’s badges system to drive on-site engagement and crucial player volume necessary for the long-term success of the game

•	Authored documentation for the new for our PC gaming storefront, Kartridge, and cross-trained colleagues on optimized onboarding flows

•	 Provided backup support for the company, assisting with Advertising, Marketing, Accounting, and Product Management tasks when additional support was of critical importance

Project Manager

• Onboarded a share of the virtual goods games onto the Kongregate web platform, ensuring that developers properly integrated required Javascript and REST APIs

• Offered monetization, retention, and first time user experience (FTUE) advice to prospective developers to increase their chances for success on Kongregate’s platforms

• Advocated for developers and players by triaging reports and inquiries to the appropriate internal Product, Engineering, Player Experience, and Design teams on a daily basis

• Coordinated and scheduled partnership promotions with 1st- and 3rd-party developers that drove tens of thousands of players into their games; requested and organized art assets that met our platform specifications & expectations

• Organized positive ROI sweepstakes on top games to drive engagement and monetization. Responsibilities included scouting prospective games, designing and implementing in-game achievements, coordinating art assets for use in site-wide promotional slots, verifying eligibility of potential winners, and shipping out physical and cash-value prizes to players

Production Assistant, Virtual Goods

Location Labs

• Answer Tier 1 and Tier 2 support tickets for services that cater to 1 million+ users
• Respond to social media (Facebook/Twitter) support requests as a top priority
• Proactively contact customers through e-mail or ZenDesk to gauge their interest and satisfaction in the service; doubling as retention 
• Author and post responses to Google Play reviews to help maintain and positively increase the app rating as well as update customers to relevant changes
• Identify post-release bugs or issues and report it through JIRA to engineers and product/project managers for triaging

Customer Support

Rocket Ninja

•	Provided excellent customer and community support through a variety of mediums, including social networks, forums, and e-mail
•	Constructed and distributed community reports that reflects players' issues, suggestions and expectations for the game
•	Authored and refined customer service documentation, FAQs and templates to ensure information is relevant and up-to-date
•	Generated copy and titles for use in advertisement, social media and other publicly-displayed channels, including published news releases and website postings
•	Confirmed in-game bugs and errors in order to create detailed reproduction steps for the Quality Assurance department
•	Analyzed basic marketing and Facebook Ads metrics for the Creative Marketing Director

Community Manager

asknet AG

•	Provided exceptional quality of Customer Service through the handling of incoming and outgoing customer calls, e-mails and live chats; up to 100+ incidents a day
•	Constantly achieved highest marks for completed customer service incident levels on a daily and monthly basis
•	Assisted management with updating CRM templates and FAQs; displayed mastery of RightNow CRM database navigation
•	Initialized and distributed company-wide notifications regarding issues or concerns for Customer Service, Payment Services, Logistics, and Professional Services
•	Served as senior customer service agent for North America region and back-up to Regional Supervisor
• Received training for back-end client support (backup for Professional Services)

Customer Service Representative

Saint Mary's College of California

•	Taught campus-supported software to students, staff and faculty
•	Designed multiple lesson plans to allow other trainers to teach software programs
•	Provided on-site Tier 2 support; responded to classroom emergencies
•	Supervised other Student Trainers; backup to Technology Training Manager
•	Awarded Student Worker of the Year for Training Services in 2007

Student Trainer/Student Manager

Specialties: Project Management | Client Onboarding | Developer Relations | Developer Advocate | Platform Evangelist | Event Planning | Copywriting | Customer-facing Messaging

Project manager with 5+ years of experience in the gaming industry. Guided hundreds of developers through their game launches on Kongregate's gaming platforms as well as provided advice on how to navigate the web-to-mobile and web-to-PC pipeline. Skilled in managing collaborations across intra-company departments and external stakeholders to deliver requests and results on time. 



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Jordan Chude Williams

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