Montage Marketing Group

Responsible for creating an overarching strategy for all things technology and cybersecurity along with building a state of the art compliance and security program and revamping their overall a approach to information technology.

In this multi-hatted role I am facilitating multiple roles. IT Administrator, Mac Admin, Network Admin and cybersecurity expert. In addition I am helping win new business in the Federal Government level and bringing my entrepreneurial knowledge and spirit to help grow the organization in any way necessary to see them reach their growth goals.

Information Systems Security Officer

Breelabs

Sharing my experiences as CEO, Founder & Operator of Grove Technologies.

CEO & Founder

Interlaced.io

• CMMC Registered Practitioner helping to take clients through readiness in preparation for CMMC Audit
• Developed and implemented new technologies at Interlaced.io to enhance operational and security maturity, ensuring an exceptional user experience.
• Supervised system infrastructure to optimize functionality and efficiency, leading to improved operational procedures and policies.
• Monitored KPIs and IT budgets to assess technological performance, aligning technology strategy with business goals.

VP Technology, Cybersecurity & CMMC Registered Practitioner

Grove Technologies

• Provided expert computer consulting, cybersecurity, and CMMC services to optimize Apple computer investments.
• Managed staff augmentation, remote & onsite support, application development, and system deployment.
• Achieved significant cost savings and efficiency improvements for clients through tailored solutions.

CEO + Founder / CMMC Registered Practitioner & RPO

Marijuana Policy Project

• Managed all aspects of Network Administration, Server Administration, VOIP / SIP Administration, Budgeting, Cybersecurity, and IT Strategy for Marijuana Policy Project.
• Oversaw ordering supplies and configuring remote locations through on-site visits or contracted help.
• Implemented cybersecurity measures following PCI and NIST standards to ensure data protection.
• Developed IT strategies to optimize operations and enhance efficiency.

Director Of Information Technology

The Arc of the United States

Developing web communities for the chapters of The Arc, training staff on web and SEO standards and making sure web technologies are always online using high availability standards. Leading the building and managing internal Chapter Web Service. An online internal service providing high end, modern websites to the chapters of The Arc. Handles all development, platform management, scaling and staff training.

Web Administrator & Developer

Food & Water Watch

• Led IT restructuring and cybersecurity audits for Food & Water Watch, advising senior staff on technology changes and priorities.
• Facilitated smooth transition from former CTO to new IT Manager role, training team and finding replacement IT Manager.
• Conducted business needs analysis, documentation, and training to support organization through transition period.

Chief Technology Officer

Blue State

Responsible for all planning in regards to technology for internal staff development, communications, and systems. Manage the support needs for the entire organization including but not limited to vendor management, contract negotiations, and large-scale solution implementations. Responsible for managing purchases and technology budget for the entire organization for all locations. Strategic planning for technology needs of offices with high availability in mind. Manage IT procedures/policies in accordance with business rules and needs.

IT Director

Responsible for supporting all internal employee IT needs throughout BSD’s offices. Provide support for the organization's VOIP systems, network, and establishing core policies and procedures to help BSD stabilize their IT infrastructure. Responsible for ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring OSX servers and implementing new technologies such as (MUNKI).

IT Manager

Georgetown University

Responsible for managing a large IT team that provides advanced technology services and support to the Georgetown faculty and staff in the Main Campus and University Services communities. Coordinates, schedules and maintains satisfactory customer support services that include but are not limited to, Desktop support, Mobile support, Phone support, Remote Support & more. Responsible for the imaging,  maintenance, inventory, packaging and upgrades for all Mac OSX platforms across the entire campus; for faculty and staff in an effort to standardize our Mac platforms. Currently serving as a manager, mentor and trainer for the Georgetown Service Delivery team.

Tier 1, 2, Student Help Desk: Manager & Systems Engineer

Organizing and maintaining all 17 remote locations in terms of IT needs, ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring our network of 16 OSX servers. Customizing the OSX Server environment through UNIX to accomplish complex tasks such as MYSQL replication across servers.

IT Director / Sr. Apple Systems Engineer

Cybersecurity & IT Operations Leader | Executive MBA, Interlaced.io

I am an entrepreneur and IT leader with over 9 years of experience as the CEO and Founder of Grove Technologies, a managed service provider that helps people and businesses get the most out of their Apple computer investment. 

With my Executive MBA and multiple IT certifications, including Apple Certified, Mosyle Certified Admin, Addigy Academy Basics, and JumpCloud Core Certified, I have the skills and knowledge to deliver high-quality IT solutions, from staff augmentation and remote support to application development and system deployment. 

I also have a passion for helping aspiring entrepreneurs take that critical first step into consulting, freelancing, or starting their own side hustle. I can be their guide, mentor, coach, and supporter, helping them overcome their fears, challenges, and risks, and achieve their goals. 

Through my publications, awards, and online presence, I share my insights and expertise on IT management, cybersecurity, entrepreneurship, and Apple products. I invite you to follow me, connect with me, and join me on this exciting journey of creating value, solving problems, and making an impact.

Jon Brown, EMBA

Strategic Information Resources, Inc.

•Designed and implemented automation features in CRM tool 
•Architected and deployed Apple MDM zero touch solution
•Overhauled technical documentation management: merged multiple internal documentation systems, standardized process and controls, oversaw staff change management
•Automated workflows to improve SLAs 
•Designed standards for client Quality Business Review meetings
•Successfully launched client lifecycle management hardware
•Managed the clean up of duplicate client asset records across multiple products
•Provided technical and workflow related guidance on ticketing and documentation systems

Technical Operations Manager

PEAKE Technology Partners

•Managed team of 20 support engineers (Tier 1 through Tier 3 Support, Field Services, Build/Repair)
•Oversaw Support Services annual labor plan budget
•Lead weekly Operations Leadership discussions
•Lead recurring check-in meetings with interdepartmental leadership
•Identified and coached staff to continually improve processes, customer service, and technical skills and achieve white glove service
•Lead weekly meetings with clients to review service requests and process improvements
•Identified missing or outdated SOPs and creating/delegating necessary work to refine internal documentation
•Determined necessary improvements for internal/client delivered reporting and metrics
•Focused on future automation processes to reduce touch points and decrease turnaround times on repeat tasks

Accomplishments
•Stabilized Support Services staffing levels in 2022, decreasing annual turnover rate by 76%
•Participated in company “offshoring-solution”, hiring candidates in the Philippines to reduce departmental overhead and increase 24/7 support availability
•Addressed satellite office staffing needs and filled necessary technician roles for North Carolina-based office
•Singularly identified Support Services’ pain points and initiated interdepartmental collaboration meetings to refine processes and improve the customer experience
•Expanded Support Services leadership by adding Service Desk Leads and Service Operations Manager job roles
•Implemented break out of service boards to increase reporting and visibility of Proactive vs. Reactive requests
•Researched, architected, and implemented additional ticketing system tool integrations to increase security and reduce turnaround time:
      - Secure data transmission tool with audit logging
      -AD-integrated self-password reset tool
•Integral in the development of the strategy for managing, staffing, and hiring of 24/7/365 NOC department:
     -Overnight NOC Technicians
     -NOC Manager

Director of Support Services

Second Son Consulting, Inc.

•Managed team of 6-9 junior and senior support engineers
•Co-designed and defined processes for new internal documentation and asset tracking system (IT Glue)
•Knowledge of ConnectWise ticketing and asset tracking platform
•Tracked metrics of employee performance and revenue goals
•Audited employee work for accuracy and adherence to standards
•Coached employees when corrective action was required
•Admin and Subject Matter Expert for IT SOP and internal process documentation system (Atlassian Confluence)
•Successfully researched and implemented MDM solutions for mass deployment and management of assets
•Technical point of contact for engineers to review, assess and determine next courses of action
•Understanding and experience with public DNS, domain hosting, mail hosting, cloud solutions
•Experience with on-prem and cloud mail hosting solutions

Information Technology Support Team Manager

•Worked with clients to identify business needs and find economical and practical I.T. based solutions to improve efficiency
•Performed and/or managed budgeting, planning and implementation of office move projects, addressing all I.T. related and low-voltage wiring needs.
•Researched, provided statements of work and budgeting for new hardware or application/service needs.
•Tracked hardware assets and provided suggested hardware lifecycle replacements to amortize costs over time.
•Coordinated and worked with third-party vendors, service providers and contractors related to client projects 
•Managed approximately 20-30 small to medium business client accounts as the primary point of contact for support needs and long-term infrastructure projects
•Strategized with clients to develop processes for successful on-boarding and off-boarding of employees and life cycle replacements for I.T. infrastructure
•Discussed, planned and executed backup and disaster recovery solutions for clients’ critical data (CrashPlan PRO, Retrospect, BackBlaze)

Project Manager / Technical Account Manager 

•Specialized in Mac integrations in Windows environments
•Understanding of RAID storage and NAS storage solutions
•Well-versed with remote access tools (LogMeIn, Splashtop, TeamViewer)
•Coordinated and addressed Windows Server maintenance and hardware health checks
•Maintained employee records and share points within Active Directory
•Performed computer hardware repairs and upgrades as necessary
•Conducted remote and on-site desktop operating system and application support
•Assisted in on-site projects as needed for mass computer deployments or larger projects
•Knowledge of networking fundamentals and troubleshooting theory
•Deployed consumer level wifi networks such as Eero, Nest Wifi

Information Technology Support Engineer

Apple

•Assessed and resolved customers’ Mac OS and software related issues
•Advised on proper device and software configurations based on customer needs
•Provided accurate troubleshooting in resolving hardware related system failures
•Repaired all models of Apple branded computer systems
•Displayed excellent customer relations skills in addition to providing technological knowledge

Genius

Experienced IT Professional with a Mac-platform focus, looking for new opportunities

Knowledge of macOS/iOS/iPadOS/tvOS, Microsoft Windows, Microsoft Server, CyberSecurity tools, ConnectWise, Documentation Systems, Asset tracking systems. Project Management, Client Relations, Microsoft 365 products and Administration Consoles, Remote Support Tools, MDM Solutions, Technical Writing; Previous experience in management, customer service, computer sales and IT support; Excellent oral and written communication skills, strong mathematical aptitude; Passion for technology and the ability to grasp technological concepts quickly.

taplio

The Battle

Jon Brown, EMBA

Phil J.

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