Montage Marketing Group

Responsible for creating an overarching strategy for all things technology and cybersecurity along with building a state of the art compliance and security program and revamping their overall a approach to information technology.

In this multi-hatted role I am facilitating multiple roles. IT Administrator, Mac Admin, Network Admin and cybersecurity expert. In addition I am helping win new business in the Federal Government level and bringing my entrepreneurial knowledge and spirit to help grow the organization in any way necessary to see them reach their growth goals.

Information Systems Security Officer

Breelabs

Sharing my experiences as CEO, Founder & Operator of Grove Technologies.

CEO & Founder

Interlaced.io

• CMMC Registered Practitioner helping to take clients through readiness in preparation for CMMC Audit
• Developed and implemented new technologies at Interlaced.io to enhance operational and security maturity, ensuring an exceptional user experience.
• Supervised system infrastructure to optimize functionality and efficiency, leading to improved operational procedures and policies.
• Monitored KPIs and IT budgets to assess technological performance, aligning technology strategy with business goals.

VP Technology, Cybersecurity & CMMC Registered Practitioner

Grove Technologies

• Provided expert computer consulting, cybersecurity, and CMMC services to optimize Apple computer investments.
• Managed staff augmentation, remote & onsite support, application development, and system deployment.
• Achieved significant cost savings and efficiency improvements for clients through tailored solutions.

CEO + Founder / CMMC Registered Practitioner & RPO

Marijuana Policy Project

• Managed all aspects of Network Administration, Server Administration, VOIP / SIP Administration, Budgeting, Cybersecurity, and IT Strategy for Marijuana Policy Project.
• Oversaw ordering supplies and configuring remote locations through on-site visits or contracted help.
• Implemented cybersecurity measures following PCI and NIST standards to ensure data protection.
• Developed IT strategies to optimize operations and enhance efficiency.

Director Of Information Technology

The Arc of the United States

Developing web communities for the chapters of The Arc, training staff on web and SEO standards and making sure web technologies are always online using high availability standards. Leading the building and managing internal Chapter Web Service. An online internal service providing high end, modern websites to the chapters of The Arc. Handles all development, platform management, scaling and staff training.

Web Administrator & Developer

Food & Water Watch

• Led IT restructuring and cybersecurity audits for Food & Water Watch, advising senior staff on technology changes and priorities.
• Facilitated smooth transition from former CTO to new IT Manager role, training team and finding replacement IT Manager.
• Conducted business needs analysis, documentation, and training to support organization through transition period.

Chief Technology Officer

Blue State

Responsible for all planning in regards to technology for internal staff development, communications, and systems. Manage the support needs for the entire organization including but not limited to vendor management, contract negotiations, and large-scale solution implementations. Responsible for managing purchases and technology budget for the entire organization for all locations. Strategic planning for technology needs of offices with high availability in mind. Manage IT procedures/policies in accordance with business rules and needs.

IT Director

Responsible for supporting all internal employee IT needs throughout BSD’s offices. Provide support for the organization's VOIP systems, network, and establishing core policies and procedures to help BSD stabilize their IT infrastructure. Responsible for ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring OSX servers and implementing new technologies such as (MUNKI).

IT Manager

Georgetown University

Responsible for managing a large IT team that provides advanced technology services and support to the Georgetown faculty and staff in the Main Campus and University Services communities. Coordinates, schedules and maintains satisfactory customer support services that include but are not limited to, Desktop support, Mobile support, Phone support, Remote Support & more. Responsible for the imaging,  maintenance, inventory, packaging and upgrades for all Mac OSX platforms across the entire campus; for faculty and staff in an effort to standardize our Mac platforms. Currently serving as a manager, mentor and trainer for the Georgetown Service Delivery team.

Tier 1, 2, Student Help Desk: Manager & Systems Engineer

Organizing and maintaining all 17 remote locations in terms of IT needs, ordering supplies and configuring remote locations through on site visits or through contracted help. Creating and balancing department budget for all locations. Creating a VPN based network for enhanced ARD support. Managing and monitoring our network of 16 OSX servers. Customizing the OSX Server environment through UNIX to accomplish complex tasks such as MYSQL replication across servers.

IT Director / Sr. Apple Systems Engineer

Cybersecurity & IT Operations Leader | Executive MBA, Interlaced.io

I am an entrepreneur and IT leader with over 9 years of experience as the CEO and Founder of Grove Technologies, a managed service provider that helps people and businesses get the most out of their Apple computer investment. 

With my Executive MBA and multiple IT certifications, including Apple Certified, Mosyle Certified Admin, Addigy Academy Basics, and JumpCloud Core Certified, I have the skills and knowledge to deliver high-quality IT solutions, from staff augmentation and remote support to application development and system deployment. 

I also have a passion for helping aspiring entrepreneurs take that critical first step into consulting, freelancing, or starting their own side hustle. I can be their guide, mentor, coach, and supporter, helping them overcome their fears, challenges, and risks, and achieve their goals. 

Through my publications, awards, and online presence, I share my insights and expertise on IT management, cybersecurity, entrepreneurship, and Apple products. I invite you to follow me, connect with me, and join me on this exciting journey of creating value, solving problems, and making an impact.

Jon Brown, EMBA

Hybrid IT

Hybrid IT is a prestigious IT consultancy operating across the Greater Toronto area, providing expert services to a diverse clientele, including both businesses and individual users of Apple technology. As esteemed members of the Apple Consultants Network, we at Hybrid IT are dedicated to maintaining the highest standards of service and expertise in the realm of Apple-related solutions.

Owner & IT Consultant

SSENSE

•Managed 2100+ Mac and iOS devices with Jamf Pro (DEP, VPP, policies, configuration profiles, scripting, app packaging, updates)
• Managed hardware and Automated Device Enrollment with Apple Business Manager
• Solved 2nd and 3rd level issues
• Researched and established the best hardware standards for the company
• Provided guidance and training to other members of the team regarding macOS and iOS management
• Collaborated with network and security teams, deploying endpoint security solutions
• Configured and deployed Jamf Connect with Okta

Senior IT Specialist

• Implemented Jamf Pro MDM, significantly improving device management and security across the organization
• Supported Mac, iOS, and Windows PCs in Active Directory environment
• Introduced rapid deployment methods for macOS system imaging
• Solved hardware and software problems using the JIRA Service Desk ticketing system
• Prepared new devices with Apple's DEP and Apple Configurator
• Managed Active Directory, Google Workspace and Office 365
• Configured Polycom and Aastra IP phones

Service Desk Technician

Kit and Ace

• Managed 350+ PC and Mac laptops in the main office and other locations across North America, Australia, Europe and Asia, using Apple Remote Desktop and Team Viewer
• Deployed and configured more than 300 machines running OS X and Windows, using Clonezilla and DeployStudio
• Provided on-call 24/7 support for NetSuite Retail Anywhere POS system with LogMeIn and PagerDuty
• Managed Office 365 Enterprise, Dropbox and Active Directory user accounts
• Significantly reduced number of support requests across the company by creating easy how-to manuals and sharing them through intranet
• Acquired new expertise, working with Ricoh production printers and EFI Fiery digital print servers 
• Developed practical knowledge, configuring Optitex fashion design software, Numonics digitizers, Wacom tablets and large format HP DesignJet printers
• Completed new workstations setup, including peripherals and Cisco IP phones across all company’s departments

Help Desk Technician

Mac Station

• Performed warranty and out-of-warranty service on Apple products in a timely manner, providing superior customer care and support
• Completed hardware diagnostics and repairs, data backup and recovery on a daily basis
• Improved team efficiency by creating and organizing service documentation
• Became proficient with HansaWorld retail POS system and Apple Global Service Exchange (GSX)
• Successfully obtained Apple Certified Mac Technician (ACMT) status

Service Technician

MacVisor

• Provided variety of technical support services for individual clients in Warsaw area
• Delivered on-site and remote service, resolving both software and hardware problems

Independent IT Consultant

Pharm-Olam, LLC

• Supported around 40 local and remote employees by phone, e-mail and in person
• Troubleshot Windows 7, Active Directory and Microsoft Outlook and other software
• Prepared VoIP phones and laptops for new hires

Help Desk Specialist

Avon

• Solely managed more than 150 Mac desktops with Apple Remote Desktop
• Managed incidents using BMC Remedy Service Desk software
• Configured and troubleshot desktop publishing and email software issues, such as Adobe Creative Suite and IBM Lotus Notes
• Maintained Xerox printers and company’s hardware inventory

Mac Support Specialist

As an IT Consultant, I leverage my expertise in Apple technologies and mobile device management (MDM) to provide solutions for end-user experience and IT security. I have over six years of experience in managing Mac and iOS devices with Jamf Pro, Apple Business Manager, and Jamf Connect, as well as supporting Windows PCs.

I am passionate about problem-solving, learning new skills, and collaborating with other IT professionals. Previously, I worked as a Senior IT Specialist at SSENSE, where I managed over 2100 devices, established hardware standards, and trained other team members on macOS and iOS management. I also hold multiple certifications from Apple and Jamf, and I am a proud member of the LGBTQ+ community.

taplio

The Battle

Jon Brown, EMBA

Dmitriy Kolegaev

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