Jon Derkits

Color More Lines

Chief Commercial Officer (CCO)

The Master Agency

Partner

AUXO eCommerce

Founder

Forum Brands

VP of Brand Growth

Director of Brand Growth

Amazon

In this role, I was part builder, part operator, and part general manager, responsible for setting the strategic direction for my product family and executing against it by coordinating with internal stakeholders and partnering with third-party merchants.

Key responsibilities included:
-Account Management / Merchant Success
-Business Development
-Customer Experience
-Merchant Recruiting
-Operations
-P&L Ownership
-Program Management (Certified Refurbished, Seller Fulfilled Prime, Voice of the Seller, Warranties)
-Strategic Planning
-Subject Matter Expert (Customer Trust & Fraud Prevention, FBA Operations)

Head of 3P Marketplace, Consumer Electronics

Senior Category Manager, 3P Consumer Electronics

KPMG US

In this invite-only, Center of Excellence (COE) role for top technical members of the Economic and Valuation Services practice, I worked side-by-side with the most senior Partners in the firm to parse complicated tax issues and provide technical support to customer-facing teams on large and complex projects.

Key responsibilities included:
-Research & Thought Leadership
-Learning & Talent Development 
-Knowledge Management 
-Technical & Economic Support for Complex Engagements

Manager, Washington National Tax

In this customer-facing role, I served as a trusted adviser for multinational enterprises in a variety of industries including Diversified Industrials, Financial Services, Food, Drink & Consumer Goods, and Healthcare. I managed a portfolio of 10+ accounts, and exceeded my annual revenue targets by 200%+ for 3 consecutive years (top revenue producer for 2 of 3 years). My customers were CXO/VP/Director level executives, and this role required that I translate complicated tax issues into operational considerations to help my customers make trade-offs between risk, tax savings, and long term sustainability.

Key responsibilities included:
-Account Management & Customer Success
-Business Development & Strategy
-People & Project Management
-Sales

Manager, Economic and Valuation Services

Senior Associate, Economic and Valuation Services

Associate, Economic and Valuation Services

Gaming Laboratories International

Technical Administrator

University of North Carolina at Chapel Hill

Undergraduate Teaching Assistant, Department of Economics

BEST@AMAZON NEWSLETTER --> https://bestatamazon.ck.page/

QUICK CHAT --> https://tidycal.com/jonderkits/quick-chat
AMAZON COACHING & ADVISORY --> https://tidycal.com/jonderkits/amazon-coaching-and-advisory

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Hi, I'm Jon and I'm a builder. 

Over the course of my 15-year career in management consulting and technology companies, I've built teams, I've built processes, I've built products, and I've built businesses (the 10-figure kind). I'm at my best when I'm in a role with scope and significance, and my superpower is consistency.

Some things I'm GOOD at include dealing with ambiguity and making good decisions in fast-paced, uncertain environments. Some things I'm *GREAT* at include obsessing over customers and developing my people.

Follow me here on LinkedIn if you want to hear my thoughts on Amazon, building great teams, or the current state of Chicago sports.

* * * * *

CLIFTON STRENGTHS
Harmony, Achiever, Learner, Positivity, Ideation

DOMAIN KNOWLEDGE
eCommerce, Marketplaces/Platforms, Valuation 

FUNCTIONAL SKILLS
Business Performance Measurement, Category Management, Data Analytics, Digital Marketing, Financial Statement Analysis, Lean Six Sigma, P&L Ownership, Strategic Planning, Team Leadership, Written Communication

TECHNICAL SKILLS
Amazon Seller Central, Bloomberg, Capital IQ, Microsoft Office, SQL, Tableau

Los Angeles Superior Court

Principal Human Resources Analyst

Senior Human Resources Analyst

-Investigate highly sensitive ER issues such as discrimination and sexual harassment claims.
-Influence site HR and operations leaders through strong communication around recommended outcomes. 
-Support facilities across the U.S. with ER investigations and created relationships with cross functional teams while working virtually.

HR Investigator

-Planned and attended Career Fairs, Information sessions, and Lunch and learns to source qualified candidates.
-Consistently sourced and sent InMail’s to over 1,000 candidates on LinkedIn Recruiter. 
-Consistently recruited potential candidates to fulfill open roles at an 80% success rate.

Interim University Recruiter

- Partnered with client groups to efficiently plan labor assumptions to project site attendance and attrition. 
- Tracked manager performance through talent review and implemented development strategies for employees.
- Supervised team of Senior HR Assistants and oversaw daily HR standard work and all special projects. 
- Supported employees with daily HR needs such as attendance, benefits, leave and accommodation, and compensation. 
- Re-engineered the Self-Service process by introducing the HR hub with A to Z kiosk improving Self-Service utilization by 4% in 2 months across the IXD West network.  
- Oversaw recruitment efforts  for the Senior HR Assistant and Process Assistant roles.
- Conducted ER investigations for site including but not limited to workplace violence, reasonable suspicion, and Suicidal Ideations. 
- Implemented an attrition survey along with a recognition plan that helped improve Part Time attrition by 47%.

Human Resources Business Partner

- Organized and executed Associate engagement events improving site employee engagement by 30%.
- Launched the Engagement Fun Committee using new social distancing guidelines. 
- Supported employees daily with time and attendance, investigations, and accommodations. 
- Converted over 900 seasonal employees to permanent employees in 6 months. 
- Managed and presented HR metrics on daily deep dives.
- Conducted COVID 19 contact tracing and tracked and reported on all of the sites COVID cases.

Senior Human Resource Assistant

- Area Manager for Outbound AFE1 Pack responsible for directing 80+ associates in the safe and efficient completion of their work, packing and processing inventory.
- Track metrics to identify areas of opportunity and implemented countermeasures to drive process improvements in productivity, quality, and safety.
- Developed two Process Guides and two Process Assistants to effectively run department in my absence.
- Developed a strong work culture, through daily coaching, performance feedback, and motivation among 80+ associates.
- Identified areas of opportunity within the water-spidering process in the department and took corrective action, to improve overall safety, quality, and productivity of the department.
- Mentored and developed multiple tier 1 associates resulting in improved shift productivity and several individual promotions.
- Onboarded and developed 1 external hire Area Manager.

Area Manager

- Adjust insurance claims
- Provide legendary customer service to insurance members
- Interpret policy and identify coverage
- Analyze claims and negotiate settlement
- Vice President of the Employee Engagement committee
- Provide legendary customer service to insurance members
- Analyze claims and negotiate settlement
- Vice President of the Employee Engagement committee

Claims Service Representative

JPMorgan Chase & Co.

- Demonstrable experience in training new employees and maintaining branch productivity
- As an ATM sole custodian I process the deposit settlements, maintain optimal cash levels for withdrawal.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Closely supports management in maintaining operational control. 
- Works with Banker Support in order to ensure effective account maintenance. 
- Coordinated daily cash reconciliation at a high-volume location.
- Experience and knowledge of Customer Service processes and best practice
- Experience of working in a high-pressure environment and working to meet tight deadlines
- Assists manager in up-keep of the weekly schedule

Bank Teller

I currently have experience working in Human Resources, Operations, and in the Insurance and banking industries. The professional experience that I have gathered, thus far, has allowed me to demonstrate strong leadership, critical thinking skills, personal integrity and high ethical standards.  I believe that hard work, determination, dedication and good decisions are the attributes required to be successful at any endeavor.  If given the opportunity, I intend to bring these qualities to work with me every day in order to be an asset to the growth of the company. 

I have received  my  Bachelors degree in Psychology, and I also have an AA in Psychology from West Los Angeles College. I am eager to apply my academic achievements to my career aspirations to establish a solid professional foundation for my future.

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Jon Derkits

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