To build sustainable business value, you start with the goal, then earn the reputation that makes it possible.

At Reputation Sherpa, we guide CEOs and leadership teams to work backwards from their growth targets to define the reputation they need to achieve them. Then we help make it real.

Clients have attributed nearly half a billion dollars in added business value to this process.
Because when your reputation is clear, every path to growth gets easier:

--> Clients choose you faster
--> Employees stay longer
--> Investors see greater value

Using our CARAT framework (Credibility, Attention, Relatability, Authority, and Trust) we help turn your invisible wins into visible credibility.

Our frameworks are built on more than 15 years of research, psychology, and results across sectors from professional services to tech and infrastructure.

The outcome is a stronger reputation, inside and out, that amplifies your brand, builds stakeholder confidence, and increases the future value of your business.

If you’re ready to start with the goal and build the reputation that gets you there, let’s talk.

For insights on proactive reputation building, or to start a conversation, let's connect.

Jo Kinner

I’ve tried this on behalf of a client and the insights are next level! Plus I know how much time went into building it. Give it a go while the free offer is there.👏👏

Take your business further with a higher reputation | We guide you | Founding Partner at Reputation Sherpa

I've met a lot of founders who make decisions based on instinct, plus maybe a Google search or a chat with ChatGPT.

There’s a much better way. . .

I’ve been building a suite of AI decision-support tools for startup founders. The first of these is the AI Startup Analyst.

It uses a knowledge base built on more than a decade of work with 2,000 startups, to give founders the kind of insights they'd normally only get from an experienced advisor or investor.

It reviews your website, reads your pitch deck or business plan, analyses the competitive landscape, researches funding activity in your sector, and generates insights that would take an experienced analyst days to come up with.

You won't get this from chatting with your favourite LLM. This deep analysis is shaped by hands-on experience, seeing what works and what doesn’t in real startups.

In 10 minutes, the AI Startup Analyst delivers:
👉 A detailed, fully-referenced PDF report with insights and practical recommendations
👉 An audio version of the report you can listen to on the go, generated using industry-leading text-to-speech models from ElevenLabs.

Amy McDougall, founder of VeriWorth, used the AI Startup Analyst and told me: “This is some of the most practical and grounding startup advice I've received. Blows my mind that this is possible!”

I’m officially launching it today, and giving FREE access to the first TEN founders who want to try it.

If you’d like an AI Startup Analyst report for your company, comment ANALYST or DM me. Connect with me and I’ll DM you a link. 
[UPDATE: I've allocated all the free places. You can still check out the AI Startup Analyst at https://lnkd.in/gFC8NzA2]

#AI #startup #analyst

Ruvisco (Pty) Ltd t/a Ochieve

Lead a consulting firm specializing in technology solutions to optimize business operations and enhance stakeholder experiences. The role involves overseeing technology sourcing, customization, deployment, and service management, with a strong focus on driving digital optimization for CRM systems, collections systems, and data analytics. Key achievements include directing the redevelopment of an Access Control System for an international logistics company, deploying new CRM software for a financial services client, and launching an online card transactional system for Dischem and Makro. The role also includes leading DevOps, support desk teams, and executing change management initiatives to improve business processes and customer experiences.

Chief Executive Officer

Stuck2Unstuck

At Stuck2Unstuck, we believe that a strong and resilient mindset is key to achieving your goals and living a fulfilling life. We help you identify and address any mindset barriers that may hinder your progress. Through our guided 5-step coaching program, we work with you to develop resilience and unlock your full potential, ensuring you're equipped to pursue your most important goals successfully.

Founder

Cape Consumers (Pty) Ltd t/a bsmart

As Head of Operations and Head of Projects, I led a member rewards and benefits organization with around 25,000 active members. Initially joining as Head of Credit Risk, I expanded my role to oversee operations and project management. Collaborating with the CEO, CTO, and CFO, I managed business operations, stakeholder relations, and performance. My key achievements include developing a custom Program & Project Management process to enhance innovation, creating detailed process documentation for a new transactional switch platform, and spearheading the development of a pre-funded transactional card. I also led card product research, redesigned the online application process, overhauled the collections strategy, and improved call centre performance and SLAs with sales call centres.

Head of Operations | Head of Projects

As Head of Risk Operations, I was responsible for overseeing the entire credit risk environment for purchase cards and financial products, including loans, budgets, and HPs. My role involved managing technology systems for product applications, evaluating and redesigning the limit calculation model for scalability and accuracy, and handling the relationship with Compuscan. Additionally, I managed the full collections environment, including outsourcing and write-offs, and served on the company's Audit & Risk Sub-committee.

Head of Credit Risk Operations

Prodigy Finance

Led servicing and collections for a fintech lender providing student loans to international post-graduate students. I managed loan repayment and collections processes across 80 countries, focusing on technology integration and stakeholder relationships with international payment facilitators. Key achievements include partnering with Flywire UK to offer local currency payment solutions, designing a custom loan management system, benchmarking loan metrics against UK and USA best practices, and developing a cost-effective international enforcement model for defaulting loans.

Head of Servicing and Collections

Nimble Group

Led operations and business development for a debt and risk management firm serving large corporate credit providers and small businesses in South Africa. I drove growth by optimizing collections, managing client relationships, and overseeing the small business division and customer service functions. Key achievements include securing the #1 position on collections panels for major clients like African Bank, Standard Bank, and Capitec, renegotiating and optimizing client contracts, and restructuring underperforming business units. I also implemented effective recruitment processes, developed internal training programs, restructured the sales team, standardized client SLAs, and improved client support and complaints resolution processes.

Head of Operations & Business Development

Duvesco Holdings

As Director and Executive – Operations & IT, I led operations and IT for an SME specializing in invoicing, debt management, and collections, with a focus on the medical and educational sectors. I built and optimized operational and IT structures, managed call centre operations, and oversaw several key initiatives. Achievements include designing comprehensive training programs for staff, developing and maintaining company websites with a client self-service portal, integrating NAEDO payment streams, and implementing custom business management software. I also managed a successful office relocation, installed a robust server environment, and improved collections and telephony systems. Additionally, I launched Gauteng operations, acquiring 80 new clients within six months and setting up essential IT infrastructure.

Chief Operations Officer

Snyman & Vennote

Sales Agent and Client Support

LIPCO

Senior Mediator and Legal Advisor | Manager New Claims Department

Krugers Incorporated Attorneys

Article Clerk | Professional Assistant

I have spent most of my career helping the companies I worked with manage a critical part of business operations - getting paid on time without losing customers through bad processes or systems. I have built and managed AR, collections and recoveries environments both nationally (South Africa) as well as internationally (cross border loan management) and have also spent time in credit risk management.

By focusing on this critical part of business operations, and finding myself mostly in senior leadership positions in small and medium business environments, I have gained extensive experience and achieved significant results in project management, technology integration, solution development, technology services management, incident management, accounts receivable and collections management, people development, sales and customer service operations and general business operations. 

I hold an NQF Level 5 Short Course in Business Systems Analysis from the University of Cape Town and have completed practitioner courses for both Prince2 and Agile PM project management frameworks. I have a proven history of identifying opportunities, optimizing processes, reducing costs, finding innovative solutions to pressing problems and elevating customer and stakeholder experiences.

My well developed problem-solving skills, honed over many years of having to find solutions within constrained environments, gives me a knack for tailored solutions and positions me as a dynamic leader that gets results. 

I am fascinated by the potential promised by AI solutions in the coming years and aim to ensure that the environments I work with are adequately prepared to effectively take advantage of the capabilities this technology offers.

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The Battle

Jo Kinner

Johan Meyer

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The Battle

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Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Jo Kinner's LinkedIn Performance

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