The University of Alabama

Associate Professor

The Long Schoolroom

Founder

Malone University

Associate Professor, Director of Creative Writing

I direct the Program in Creative Writing at the University of Alabama, and am founder of The Long Schoolroom, a learning community devoted to creative exploration and personal development. 

I am author of several books and a certified holistic arts coach with over 30 years of experience guiding others to write well, think deeply, and enact spirited transformation in their lives and work. 

Everything is invention and revision.  

You might not read poetry (I won't judge!), but we all need the poetic (a word which in Greek simply means “making”): beauty, connection, inspiration, wit. 

I team with high-performing creators, founders, leaders, and groups to spur them to new levels of clarity and direction, to workshop ideas and innovations, to integrate the personal with the professional. 

Wonder is at the heart of all artistic enterprises—and everything is an art!—so let’s court more of it in all we do. The imagination is our highest faculty, and dreams are the heart of reality. 

Let me know if I can help.

John Estes⚕

TRUSTB Ltd

Managing Consultant

JGMAC Limited

Consulting in IT Service Management and provision of interim management. Specialising in improving services and business performance. A broker to better IT-business relationships. Focus areas; Operating Model, Customer Experience, Service Delivery, Service Level Management, Continual Service Improvement, Business Relationship Management, Vendor Management and Service Design & Transition.
Delivering consultancy engagements through the most appropriate waterfall or agile methods (scrum, Kanban).
Pragmatic, effective, trusted.

Owner

itSMF

The itSMF SLM SIG was founded to provide a regular forum for like-minded practitioners, some with subject matter expertise in SLM, to work together to improve the overall level of knowledge provided to the wider IT Service Management community.

Lead Author for sections of book:  “Service Level Management – Advanced”, in progress

Core member of authoring team: “Service Level Management – A Practitioner’s Guide – 2nd Edition”, February 2010

Vice-chair - SLM Special Interest Group

BAE Systems Applied Intelligence

Responsible for Delivery of Managed Services within Law Enforcement markets. Primarily working with global CSPs and the Detica Data Retention product suite.
Also experienced in service transition within secure government.

Senior Manager

AMT-SYBEX Limited

Driving service delivery strategy, design and operation for this specialist managed service provider, heading up a team of 5 ITIL Service Delivery Managers and matrix managing up to 30 specialist staff across England, Ireland and Northern Ireland

Instrumental in delivering continuous contracted services valued at more than £5 million p.a., consistently remaining within budget and exceeding Service Level targets

Pivotal to the successful development of service transition and service operation products, achieved through productive partnerships with major external vendors

Always seeking opportunities to add value, improve services and customer satisfaction

Developing new service delivery business processes and updating existing processes to ITIL best practice framework

Lead Service Delivery Manger

Implementation of best in class Enterprise Asset Management system.
Systems integration
Managing delivery of software development

Consultant

BAeSEMA

Power Systems Analyst

Problem solver // Managing Consultant at TrustB - Certified B Corp

John is an accomplished Senior IT Delivery Lead with vast experience and a consistent track record in delivering transformation to business critical, complex IT operations and services. Known for transforming delivery of IT services during periods of significant change by re-engineering service management processes, implementing effective operating models, governance, supplier management and performance management.

An accomplished communicator and negotiator, establishing cohesive and effective interaction between technical and business teams, as well as forging beneficial, long-term client relationships at a senior level.

- I am passionate about helping and advising public and private sector clients with IT challenges to improve business outcomes

- I focus on the customer experience and developing productive relationships for mutual benefit

- I have a consistent track record in troubleshooting and transforming under-performing IT operations

- I help clients solve problems

taplio

The Battle

John Estes⚕

John Moore

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