Joan’s Index

I write a bi-weekly newsletter, featuring essays on tech, humans and economics.

Founder / Writer

MODA DAO

Advisor

Flare

Director Of Communications

Fishburners

Head Of Marketing

Joan Westenberg is a seasoned writer focused on tech and economics. She was honoured as one of the top 100 innovators by the Australian. Joan has written for Wired, The Australian Financial Review, the SF Chronicle, The Saturday Paper, Chainsaw, Yahoo,  TIME, Inc, the ABC, Crikey and others. Beyond her writing, Joan is an advisor to Culture Vault and MODA DAO, fusing her technological expertise with her passion for cultural innovation. Joan has spoken at SXSW, NFTfest, Microsoft Ignite, Web Summit etc.

Joan Westenberg

BrainStorm Creative Agency

Design and implement remote solutions to help startups and tech companies simplify operations.

Support business growth by streamlining project management and delivering tailored services.

Optimize workflows and processes to enhance efficiency and achieve business goals.

Collaborate with cross-functional teams to ensure alignment with client objectives.

Use advanced digital tools and data-driven insights to offer smart, effective solutions.

Empower businesses to succeed by improving scalability, productivity, and client satisfaction.

Founder

Hello Infantry

Improved the "cancellation due to 'condition/quality' rate" from 13% to 5.5% in less than a year.

Led a team of 13 staff members to increase workplace engagement and enhance customer service metrics and productivity.

Managed a team of 10 employees to achieve weekly sales goals of $35,000 to $40,000. Assisted with sales, inventory, training, and scheduling for a staff of 20 employees.

Assisted with sales, inventory, training, and scheduling of 13 employees; created weekly/quarterly staffing forecasts, resulting in on-budget success.

Conducted system integration, user acceptance, and quality assurance testing for enterprise implementations with up to 12,000 global users.

Quality Assurance Supervisor

Accelerant Sales Group

Achieved sales targets exceeding 10-20% through excellent customer service, salesmanship, and dynamic presentation skills.

Achieved 70% of the resolution time goal by ensuring timely and professional responses to all complaints, requests, and queries received.

Facilitated daily professional development classes for clients after completing extensive training hours.

Assisted with onboarding and professional development for a marketing team. Conducted employee reviews for a team.

Executed numerous short-term projects for professional development and community service.

Sales Professional

ibex.digital

Consistently met and exceeded sales quotas set by management, achieving strong sales each quarter.

Gained valuable knowledge in sales, marketing, service, and business development through intensive training.

Ranked as the top performer among competitors in terms of overall sales.

Contributed to a significant increase in brand loyalty by focusing on relationship management practices.

Played a key role in increasing monthly sales revenue through strategic efforts.

Helped the team achieve sales goals using my extensive knowledge of retail products and services.

Exceeded individual sales targets by a significant margin.

Sales Management Specialist

ePlanet Communications Inc

Completed a customer service representative program for several weeks.

Successfully resolved a high volume of customer issues daily, resulting in significant improvements.

Improved customer service reviews and maintained an excellent customer service fill rate.

Provided outstanding customer service and successfully sold multiple products.

Created a database to resolve customer and product queries efficiently, ensuring consistent and reliable service while increasing efficiency.

Cultivated strong customer relationships and resolved service requests in a timely manner, leading to a notable increase in yearly sales.

Coached and developed a team of sales and customer service representatives, fostering their growth and success.

Customer Service Executive

Sainsbury's

Managed and accounted for a large number of transactions while providing customer service support.

Supported a team by keeping their workflow organized, which helped maintain effective customer service.

Led a team and oversaw site operations and customer service for an extended period.

Collaborated with a team to enhance machine efficiency and improve the customer experience regarding parts and service ownership.

Trained a team in customer service, sales, and product quality.

Nominated for the 'Service Champion' award and achieved the highest customer service ranking among multiple branches during my employment.

Customer Service Team Lead

I help startups, B2B, and tech companies grow with remote services and digital strategies | 🔔 for growth tips and tech insights

I help startups and software companies simplify their projects and reduce stress with smart remote solutions.

My mission is to make work easier, faster, and more organized so businesses can focus on growth and success.

As the founder of Brainstorm Creative, I have extensive experience collaborating with tech companies and startups to solve challenges and deliver results.

I take the time to understand each business's unique needs and tailor solutions that work best for them.

If you're looking for support to manage projects more effectively or streamline your processes, let's connect. I’m here to help your business thrive with efficient and innovative remote solutions.

Thank you,
Ehsan Vohra

taplio

The Battle

Joan Westenberg

Ehsan Vohra

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