CEO @ Accelevents | Event Marketing, Management, and Growth

Events are hard enough. At Accelevents, we're on a mission to help event organizers get some sleep the night before their event.

Jonathan Kazarian

farmshare

Head of Customer Success

Customer Success Manager

Ethel's Baking Company

Create and maintain face to face relationships with customers. Effectively communicates brand history and image at trade shows & expos. Builds relationships between the Ethel's brand and the bakery staff working in stores. Facilitates and drives in-store sales.

Account Relationship Manager (Contract)

[solidcore]

Coach

Talon.One

Accelevents

Led team to hit KPI goals , including an average CSAT score of 98.4% for chat support. Supervised a global team of team leads, CSMs, & CSRs. Built out, maintained, & updated company wide new hire & continued education training programs. Instituted individualized CSAT surveys to track & improve team performance. Facilitated growing & scaling down a team based on company needs.

Director of Customer Experience

Trained & managed Customer Success Manager & Customer Success Representative teams to effectively handle new & existing clients on the Accelevents platform. Quickly and efficiently solved inbound client issues. Acted as liaison between the client and the product team. Worked alongside the executive team on new projects. Created, updated, & maintained the platform's online knowledge base with articles & video tutorials. Resolved escalations requiring more senior attention.

Customer Experience Team Lead

Joined the team as employee #2. Onboarded new customers while supporting current customers' experience with the Accelevents event platform. Successfully managed customer escalations via email, chat, & video call. Assisted customers with queries of all types via online chat, phone support, & 1:1 video trainings. Provided live support for virtual events taking place on the Accelevents platform.

Packback

Assisted in screening potential candidates for the Experience Manager and Sales Development Representative Roles. Led roleplays with candidates in the recruitment process. Managed candidate profiles using recruitment softwares.

Recruiting Coordinator

Works with current customers to ensure a positive experience and sale renewal. Analyzes data to craft customized success plans for individual customers. Increased use of the Packback platform in 1/3 of total classes to 2/3 of total classes within assigned territory.

Customer Experience Manager

Developed and worked Salesforce pipeline to bring in new business. Created individualized plans for success with potential users and guided them through the sales process. Built relationships with new customers.

Strategy Consultant

Trunk Club

Managed & grew client book. Listen to & analyzed client needs to created customized trunks for each one. Addressed & solved customer service issues. Mentored new stylists.

Customer Relations Associate

StickOutSocial

Developed a specific and personalized public relations plan to help establish a brand.  Worked as part of a team to identify and begin acting upon the agency's public relations and branding goals.

Public Relations Intern

DoSD

Managed social media accounts.  Strategized to create new & interesting content to increase website users. Planned and wrote editorial content for website.  Event planning & supervision.  Photography at events for sponsors & social media use.  Interviewed & worked alongside artists for website profiles & editorial features.

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The Battle

Jonathan Kazarian

Chloe Clay

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