I’m a Commercial Director and brand strategist with over a decade of experience aligning sales, marketing, and communications to help businesses thrive. Throughout my career, I’ve guided companies through ambitious growth phases, rebrands, and team transformations, always focusing on creating cultures where people feel motivated, valued, and excited about what’s next.

In previous roles, I acted as a fractional marketing and brand consultant, partnering with leadership teams to refine brand identities, recruit high-performing marketing talent, and embed streamlined sales processes. I also co-founded Tiny Wizard Studio and Alchemy Branding Studio, discovering my passion for telling meaningful brand stories and nurturing people-first teams.

Today, I’m fully immersed in leading one organisation’s commercial function, uniting sales and marketing to drive sustainable growth and strengthen brand relevance. I believe real success isn’t just about meeting revenue goals. For me, it’s about building an environment where fresh ideas can flourish, people can grow, and everyone can take pride in the impact they make. If that resonates with you, let’s connect. ✨

Jess Morgan

I spent an incredible week last week in London hot-footing it to as many Wales Week / London events as I could manage, and met some incredible people and businesses doing amazing things. 

Huge thanks to Dan Langford OBE & Mike Jordan for hosting the partners' dinner on Tuesday evening and for the wonderful introductions throughout the week. I should have taken far more photos, but I was too busy chatting!

Really looking forward to getting to know you all better and congratulations to all the organisations who put on such wonderful events. Ligtas Consultancy & Training will certainly be hosting something brilliant for 2027, but for our first year as partners, it was great to be a guest. 

Great to meet all of you, and apologies for the ones I haven't tagged. 

Football Association of Wales Nick Payne Catryn Newton Chelsea Pinches-Burrowes Chris Butt Rebecca Edwards- Symmons Hannah Shackleford Ann Ellis Gruff Dodd, ACA Adrian Coles Professor David Brooksbank Natasha Hale Andrew Howard Belinda Houghton-Jones Rhys Morris FIEP Rhys Pendergast andrew tugwell Sonia Hensley Francesca Carpanini Chart.PR Frankie James Dawn Evans Nicola Parry  Steve Western, Cert CII, DIP CII, CeMAP Lee Gillen Vladimir Jankovski Tenovus Cancer Care / Gofal Canser Tenovus Jayne Brewer Assoc CIPD Charlotte Leyshon Blanche Sainsbury

Commercial Director at Ligtas | Co-founder at Alchemy | Driving brand, marketing & sales alignment for people-first growth | Believer in bold storytelling, behavioural-led leadership & culture that connects ✨

I’m just going to leave this here…

If I had a penny for every time someone (not just women) say ‘I’ve been so lucky’, ‘luck has been on my side’, ‘it’s all down to luck’ I’d be a bloody millionaire. 

We need to start giving ourselves more credit for the work we’ve put in, the risks we’ve taken, the sacrifices, the late nights, early mornings and the downright; screw it, I’m going to give it a go and see what happens moments. 

Own it. You deserve to take credit. 💪

No alternative text description for this image

When someone comes back to you years later, not because you stayed in their inbox, but because they remembered the quality of the work…that means the world.

I had a conversation this week with someone I worked with a few years ago on the branding for his business, Clarified. We hadn’t worked together since. No constant follow-ups. No clever funnel. Just good work, done properly, that stuck.

During the call, he said:

“The branding work you did for me worked so perfectly, and it got me exactly to where I needed to be.”

That gave me all the feel. He went on to talk about the wider impact it had, how that work helped create clarity, confidence and consistency, and how that fed into everything that came next, including the path his career has taken since.

A strategy workshop is never just a workshop.
A brand identity is never just a logo.
Done properly, the work becomes a decision-making tool. A communication tool. A confidence tool. Something people keep using long after the project has finished.

And that’s the domino effect of quality.

When you take the time to get under the skin of a business, build something thoughtful, and make it genuinely usable, it keeps working in the background. It shapes how people speak about what they do. How they show up. What they go on to build next.

This conversation came about because he’s now in a new role, leading a new opportunity, and came back to me based on the impact of the work we did then.

That’s not about “brand magic”.
It’s about doing work that lasts.

A good reminder for me this week that quality compounds. People remember how you made their business feel clearer.

They remember whether your work actually helped. And they come back when it did.

That’s always the goal.

Walking is where I do my clearest thinking. Not in a dramatic, “found myself on a mountain” sort of way. Just a proper walk, some fresh air, and enough headspace for my brain to stop tab-switching.

I've realised the view is absolutely the motivation. It’s the reason you start.
But when you’re halfway up a hill, you’re not really living in the view yet, are you? You’re thinking about your pace, your breathing, whether you should’ve brought water, and why your knees have suddenly decided to have an opinion. 😂

Work feels a lot like that. We love the summit moments: the launch, the growth, the promotion, the milestone. They look great in a photo and they’re worth celebrating. But the part I’m always most interested in is how people actually got there, because it’s rarely a straight line and it’s almost never as polished as the final result.

That’s why I love doing the podcast. It’s why I love networking events and chatting to people from all walks, industries, and backgrounds. The real gold is usually in the parts people skip over: the tough decisions, the uncertainty, the stuff that didn’t work, and the tiny turning points that changed everything.

And it’s the same reason storytelling matters so much in brand and marketing. People don’t connect with the “ta-da”. They connect with the climb. They trust the effort, the learning, and the humans behind the outcome.

The view is great. But the story is what gets people to walk with you in the first place.

Really pleased that Ligtas Consultancy & Training is an official partner of Wales Week London 2026, and I’m really looking forward to spending some time in London at the end of February!

If you haven’t come across it before, Wales Week / London is a programme of events celebrating Welsh culture, business and talent, bringing people together across sectors for talks, panels, socials and (from past experience) some very good conversations.

I’ll be there for a few of the events, including the partners’ dinner with other sponsors and partners. For me, it’s a great excuse to step out of the day-to-day, meet interesting people, and listen to what others are building and learning.

If you’re going along too, give me a shout,  would be lovely to say hello.

More info and the full programme are on the Wales Week London site: https://walesweek.london/

🎙 Episode 10 is Live  🥳 Jay Ball  on Building, Selling, Retiring… and Starting Again

New episode of Brand To Scale is now live.

We're back after a short break. This Month I sat down with Jay, founder, exit-success story, and now CEO of Flotek Group Limited to talk about what building at scale actually looks like.

No “overnight success” BS, this…

• Getting sacked early in your career
• Building a telecoms business from 21
• Selling it at 34
• Retiring at 35
• Realising six months later you can’t sit still
• Starting again and scaling to £19.5m in three and a half years

Jay talks about:
• Growing through acquisition (14 deals and counting)
• Why debt isn’t always the villain
• The difference between a business owner and an entrepreneur
• Leading when you don’t always get your own way
• Why culture changes as you scale
• AI vs automation and why most businesses are confusing the two

If you’re building something.
If you’re scaling.
If you’re questioning what “success” even looks like once you’ve tasted it.

Hope you enjoy!

🎧 Listen here:
https://lnkd.in/dDweR8tk

Out and about again this week, visiting our valued clients! 🥳 Yesterday I had one of those site visits that reminds you why this work matters so much. 

I can’t share who the client is, and the tour was strictly NDA (fair enough, it was a proper behind-the-scenes operation). But it was genuinely impressive.
What stood out most was how many moving parts manufacturing sites hold at once: people, processes, equipment, contractors, shift patterns, constant change. Safety can’t sit in a folder somewhere. It has to live in the day-to-day.

That’s why Ligtas Consultancy & Training's work with manufacturing clients is usually “joined-up”: assess the risks → support the actions → train people properly → keep it maintained. 

One of the pain points they’ve had is probably familiar to a lot of manufacturers: training spread across different suppliers and portals, fragmented reporting, and no simple way to answer basic questions like who’s done what, where the certificates are, and when refreshers are due.

So alongside our risk assessment and consultancy support, we’re now building them an induction LMS portal to bring training into one place across all sites, with clear visibility, consistent standards, and reporting that doesn’t rely on chasing spreadsheets.

The bit I’m most excited about? We’re also transforming key policies and procedures into short, role-relevant induction courses, so there’s real data on who’s completed what and evidence that people have actually engaged and understood it. Less “it’s in the folder”, more confidence that there aren’t gaps.

If you’re managing safety across multiple sites and training feels fragmented (or impossible to track properly), I’m always happy to compare notes, because you’re definitely not the only one dealing with that.

I love this quote from George Bernard Shaw:
“The single biggest problem in communication is the illusion that it has taken place.”

Clear communication isn’t about saying more things, or saying them louder, or adding another meeting to the diary.

You can send the updates. You can hold the meetings. You can repeat yourself politely (and still somehow feel like you’re the one being difficult).

And yet… people still walk away with different versions of what was “agreed”.
That’s usually because clarity isn’t volume. It’s intent.

People don’t just need information. They need context. They need to know what actually matters, what good looks like, where they fit, and what the point is in the first place.

Nine times out of ten, the fix isn’t another meeting. It’s a clearer message.

When I visit sites or sit in team meetings, I’m reminded that what makes Ligtas Consultancy & Training strong isn’t just technical knowledge, it’s the people. We get this feedback from clients all the time, they love who they work with. And when you join the team here, you'll be supported by a passionate, curious, willing to challenge and always willing to support. 

This blog captures that better than I could in a short post. We gathered feedback from across the business to showcase what life is really like here. 

I'm super thrilled to say that we’re growing, and we’ve got some exciting vacancies open at the moment. 

But the fit matters just as much as the CV.

If you’re someone who wants to work in an environment that blends consultancy, training, and real-world impact and you like being around people who genuinely care about doing things properly, it’s worth a read.

👉  https://lnkd.in/ewm2hfvh

We see this a lot, highly capable people being asked to complete training that’s technically correct, but disconnected from the hazards they actually deal with day to day. When training reflects real processes, real materials, and real risks, something changes.

👉 People engage.
👉 They recognise themselves in it.
👉 And competence becomes practical, not theoretical.

We saw this clearly when working with a biotechnology manufacturer, where training was built around their specific objectives and hazards not generic scenarios lifted from a slide deck.

The feedback that stuck with me was this:
“Providing bespoke content relevant for our objectives and hazards which staff can better relate to.”

That’s the bar, in my view.
Not more training.
Better training.

If you’re in manufacturing, what’s the biggest challenge right now? Making training relevant, keeping it up to date, or ensuring people can actually apply it on the floor?

The case study is here if it’s useful:
https://lnkd.in/exQSyxhH

I used to think growth was about doing more and moving faster. More leads, more meetings, more content, more outreach…more of everything.

If that was the magic formula, we’d all be unstoppable. What I’ve learned is that growth is far more sensitive to the conditions people are working in than the effort they’re putting in. You can have a great team and plenty of activity, and still stall if direction, priorities and expectations aren’t clear enough to guide day to day decisions.

I’ve written a longer piece on this, based on lived experience and patterns I’ve seen across businesses. There’s a simple test at the end you can try with your team this week.

Enjoy!

I used to think growth was mostly about pace. If I’m honest, being a busy fool, managing more busy fools. You can guess what that leads to, right? If 

Open article: Everyone Wants Growth. Hardly Anyone Builds the Conditions for It by Jess Morgan • 15 min read

Everyone Wants Growth. Hardly Anyone Builds the Conditions for It

Small marketing teams often have a big job.

They are expected to support campaigns, create content, enable sales teams and keep brand messaging consistent across multiple channels. When you are working at that pace, having tools that simplify content creation can make a real difference.

In a new article, I share the ways I use Adobe Express when supporting sales and marketing teams, including how Brand Kits help maintain consistency and how Resize can quickly adapt content across channels.

If you are working in a small marketing team or supporting sales enablement, this might be helpful.

Try Adobe Express here:
https://adobe.com/express

Sponsored by Adobe Express.
#AdobeExpressAmbassadors #Ad #HowToAdobeExpress

Sponsored by Adobe Express #AdobeExpressAmbassadors #Ad Creating content is not usually the hardest part for marketing teams. The challenge is produci

Open article: How I Use Adobe Express to Help Sales and Marketing Teams Create Consistent Content Faster by Jess Morgan • 4 min read

How I Use Adobe Express to Help Sales and Marketing Teams Create Consistent Content Faster

Sales Made Easy Ltd

Our Virtual Sales Manager Formula (VSM Formula) helped our clients increase their sales by an average of 24% in 2023.

We take the pressure off the owner, relieve their frustration and take over the sales management of their sales people.

We assess the sales performance of their business against our 12-Point Framework to prioritise the work we do to make sure the sales foundations are in place before we grow their sales.

Our 12-Point Framework covers:

- Sales culture
- Sales management
- The right people
- Process & structure
- Lead generation
- Increased activity
- sales pipeline
- Coaching
- Sales training
- Targets & accountability
- Reward & recognition
- Systems & automation

All for a lot less than it would cost to hire a Sales Manager!

Founder & CEO

The Monday Mojo

Start Your Week (Every Week) With A Bang

Aubas Consulting Ltd

- Sales and Payments Consultancy for Kwalitas Ltd
- Sales and Payments Consultancy for Paymentsave (UK) Ltd
- Sales and Sales Leadership Coaching for Storekit
- Payments Consultancy for Storekit

Annecto UK Ltd

Sales of Chip & PIN Terminals, E-commerce Gateways and Cash Advances to SME's.
- Signed over 9,000 SME's between 2013 - 2018
- Started with 120 Self Employed Sales Agents 
- Evolved to a Telesales model in 2016
- 28 Full Time Employees & £3m turnover per annum

Fidelity Payment

-  Signed over 1,000 new merchants in the first year of trading
- Managed the build of the UK operation from concept, through launch to full operation.
- Sourced, negotiated and agreed all Terminal, Lease and Ecommerce vendor contracts
- Structured the operational and customer services teams to set up merchant facilities (and deliver terminals) within 4 days, to manage merchant queries and provided outstanding service to all new customers.
- Managed the recruitment of all key personnel and implemented the correct sales methodologies and sales training to recruit and drive sales across the mid-corporate sector.

Head of UK Division

Handepay Limited

A Direct Sales Organisation selling Chip & PIN terminals to the SME sector.
- Set up the new Sales Division that signed over 20,000 new merchants
- Delivered revenue in excess of £3.5m per annum
- Built an effective recruitment process for new Sales Execs / Managers
- Defined, wrote and implemented a new Sales Process & Direct Sales Process, coaching these methodologies at management & seller level.
- Influence within product build, product launch & web site.

Sales Director

First Data Corporation

July 2005 to January 2007 I successfully set up and managed the new Portfolio Management Team holding overall responsibility for 15,000 customers on the BoS acquiring portfolio. 
- Correctly aligned the portfolio with Scheme Interchange requirements, the company revenue strategy generating £1.3m additional revenue on a 12 month period (130% of target)
- Up sell / Cross sell campaigns were planned, agreed and implemented across the portfolio
- Involved in the design & build of the new Multicurrency functionality within the FDI processing platform.

October 2003 - July 2005 - New Business Acquiring Manager within Bank of Merchant Services

Head of Portfolio Management, Bank of Scotland Merchant Services

Barclaycard Business

1995 to 1999 - New Business Manager / Account Manager - South Wales
1999 to 2003 - New Business Manager / Account Manager - London

Sales Manager

Sales is a ‘dirty’ word isn’t it?

A lot of people think it is, so I’m a man on a mission and my mission is to change that perception.  I love helping businesses move out of their comfort zones to embrace sales, to build a professional sales culture that makes it easy for their customers to buy from them

I want salespeople to stand tall and to shout from the rooftops that they are a salesperson. To become a professional and to be proud of that.

That’s why I’ve set up Sales Made Easy, so that Business Owners and Salespeople can become part of our community and access whatever they need to improve their sales. We’re making it all available, easy to follow and affordable. We’re putting it in a format that people can follow and implement to make a fundamental difference to how they sell.

You can probably tell that I’m a man on a mission, can’t you?

I've built and managed sales teams that have sold to over 35,000 business clients so I get it.

I understand the ups and downs of running a business, the challenges, the successes and the loneliness. I’ve made the mistakes; I’ve been there seen it and done it! 

I’ve also learned a few things about sales and sales leadership over the last 20 years so, let me ask you, do any of these situations sound familiar?

•	You keep employing salespeople who promise me great things but they rarely live up to their hype.
•	Why do your salespeople appear busy, promise you sales, then have a good excuse why the customer didn’t sign up?
•	You want to sell to your customers but you don’t want to come across as a salesperson!

They resonated with me and if they resonate with you then something needs to change.

There is good news though, together, we can change your approach to sales that will help you sell more things to more people.

Personally, I moved to South West France (with Sandra) in 2020 to enjoy the culture, wine and cheese....and I love it. The pace of life is slower and I’ve relaxed a lot giving me more time to think, learn and grow. I’m slowly learning the language but I still sound like the policeman from “Allo Allo” for those of you who can remember that TV programme from the 1980’s!

Enough about me, your turn! Click on the ‘connect’ button above to chat or contact me directly at kevin@salesmadeeasy.sale

Kevin Hayler

Your Sales Team Doesn’t Need More Effort, It Needs Precision

If the answer to slow months is “Let’s push harder,” you’re solving the wrong problem.
More effort doesn’t fix inconsistency.
Better structure does.
Most SMEs don’t have a performance issue, they have a precision issue.

When the sales process isn’t clearly defined:
→ Deals sit in the pipeline with no next step
→ Forecasts are based on hope, not data
→ Activity looks busy but produces little
→ Follow-ups slip through the cracks

And when numbers dip, the instinct is to apply pressure.
But pressure without process creates burnout.
High-performing teams don’t rely on intensity.

They rely on clarity.
Clear stages.
Defined conversion metrics.
Documented next steps.
Weekly pipeline discipline.

When you tighten the system, everything sharpens. Conversations improve. Conversion improves. Confidence improves.

At Sales Made Easy, we step in to remove guesswork and replace it with measurable structure. We audit the process, rebuild weak points, and help teams operate with consistency instead of emotion.

Predictable sales don’t come from trying harder.
They come from operating smarter.

💡 If your team is working hard but growth still feels unstable, it may be time to examine the system behind the effort.


#SalesPerformance #SMEStrategy #RevenueGrowth

Helping SME owners achieve predictable sales through fractional sales leadership. See my Featured Section for details on my free Sales Visibility Quick-Fix.

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