Southpac Certifications

My role at Southpac Certifications is to grow our network and the Southpac brand within industries or companies with a stake in or need for ISO certification.

We are HYPER responsive.  We offer competitive pricing, outstanding customer service, and generate valuable feedback for company decision makers from the annual audit.  

Businesses often learn about ISO due to requirements of a tender.  Or they may already know the value of certification since other business leaders or consultants have mentioned its necessity.  Having an external audit of a business is a way to identify weaknesses or opportunities for improvement, so that it can go on to further growth.

The principles of ISO should already be a part of any well-run business.  However, the ISO accreditation process formalizes and measures a companies processes and procedures against internationally accepted standards.  This tells other businesses or government departments that your company is robust, trusted, and has been measured against and meets quality standards.  It provides for consistency in the delivery of products and services to meet performance standards as well as customer expectations.

When ISO began to emerge decades ago, it was to address the needs in the technical, manufacturing, and aviation fields.  However, in the decades since, the same principles have since been applied to a multitude of industries and seen to be just as useful.  

Nearly any industry or business in our modern day can benefit from the formalized approach of ISO accreditation.

>>Reach out directly to me for any question, no matter how simple<<
I cover the Australasia region.
Australia Mobile 0476 547 010

Business Development Manager

ASBT

ASBT used government funding to employ Year 11 and 12 students with a disability, so as to assist them to transition to work after high school.  
My role was to initiate and foster relationships with schools, employment providers, and parents/students who were qualified and able to work for us doing a school based traineeship.  
I was our client manager for Toowoomba, Townsville and Cairns regions, and locations in selected areas of Brisbane.  Traveled to these regions regularly.
Responsible to ensure detailed documentation was prepared for government and our office, for the dozens of trainees I enrolled on a rolling basis over school terms.
Business went into liquidation due to Department of Education changing funding criteria.

iLearn Education Group

As a consultant, I provided information on various courses that provide Australian citizens with new skills in order to find a job.  These courses are good for:
- Persons on Centrelink assistance, searching for jobs
- Folks desiring a career change
- People who already have a job, but want or need an official qualification for their job

Senior National Course Consultant and International Student Enrolments Manager

Watchtower

International projects for Africa, Australia, Asia, Europe, South America. Training personnel for international relocations. Daily ad hoc support for 110 branches.

Executive Assistant | Project Management | International Support to 110 Branches

From the small business to the large organisation, each one must consider IF, and critically WHEN, to implement their QA.

If QA is already sorted, then if they should go for ISO certification:
1. To enter new markets
2. Win bigger contracts
3. Assure the market they're 'safe' to engage
4. Build their brand
5. Get higher on list when tendering

Look, you might already know the above.

Maybe you're waiting on the right timing to pull the trigger.

If you're reading this, then I'm here to help you when you decide the timing is right.

Connect if you would like to receive regular updates and education on all things QA/ISO.   

Or DM me.

I post regularly to educate my viewers on ISO related content.

Depending on how far implemented your system is, you could be ISO certified in a couple months.

It depends on some factors.

If you're not ready, then I have a network of experts I know that can help you prepare.

Still not made up your mind?

👇 Check out a few of our client video testimonials 👇
https://southpaccertifications.com/case-studies/

+61 (0) 476 547 010
jeremy@southpaccertifications.com

Jeremy Fisher - ISO Certification - Australia/NZ

Southpac Aerospace

Learning & Development Manager

Southpac Aerospace is the leading provider of aviation training and assurance services across the Asia-Pacific region. 

As the Learning & Development Specialist, my responsibilities include:
•	Developing all online learning solutions (using Articulate Storyline 360)

•	Administration of aXcelerate Learning Management System (LMS) / Student Management System (SMS)  – Admin portal functions including creating qualifications, course types, learning plans, assessment, assessment mapping etc.

•	Developing and updating course content and assessment for units of competency within the Diploma of Aviation Management; Diploma of Leadership and Management and Diploma of Quality Auditing.

•	Maintenance and development of training materials including trainer guides, student course notes, PowerPoints, eLearning and assessments 

•	Writing assessments and assessment mapping for units of competency

•	Supporting Trainers and Admin

Learning & Development Specialist

Virgin Australia

Virgin Australia is one of Australia's largest commercial airlines, known for its award-winning customer service. 
I was responsible for the design, development and implementation of training and assessment solutions for Ground Operations functions. This included customer service, technical and behavioural training, covering induction through to specialist roles for Domestic, International and Charter operations. 

NOTABLE ACHIEVEMENTS

•	Developed new calculations to identify and resolve the root cause of delays, which also identified the need of reference tools for Frontline Teams throughout the Airport Movement Coordinator (AMCO) Delay Coding Module redesign process. 

•	Collaborated with the Standards Advisor and team to implement the Delay Code Decision Flow and the Process Map now used by AMCOs, Supervisors, and other business units. The process map was adapted from a training tool to act as a procedural tool which improved delay coding accuracy.

•	Appointed to provide Go-Live Support to Frontline Line Teams throughout the concurrent insourcing of International AMCO functions and the introduction of the new Baggage Reconciliation System (BRS) at BNE Airport, and I was recognised for my leadership and safety assurance throughout the rollout.

•	Developed and implemented additional Reference Tools to ensure the safety of team members identifying risks concerning knowledge and process gaps prior to the AMCO Insourcing and BRS rollouts. 

•	Collaborated with the Standards Team and Subject Matter Experts (SMEs) to influence policy and procedure developments to mitigate future risks, which identified further knowledge and process gaps.

Learning Designer – Ground Operations

I was responsible for coordinating all activities for Ground Operations to identify, analyse, and respond to potential impacts and risks to airport safety, schedule integrity, and guest experience. This included coordinating people and asset resources and monitoring local and network aircraft movements in multiple systems. I also made key decisions to ensure cost savings, on-time performance, and positive guest experiences. 

My additional responsibilities included delivering solutions for logistical challenges; optimising bay planning; designing tow plans; and collaborating with wider teams to respond to medical emergencies and operational disruptions. I was also responsible for ad hoc administration to develop reports, alerts, delay codes, flight plans, fuel figures, and other documentation.

Airport Movement Coordinator (AMCO) – Brisbane Airport

As part of the Frontline Customer Service Delivery team, I was accountable for performing Domestic and International Check-In, Boarding and Service Desk functions with adherence to Standard Operating Procedures (SOPs) and OnTime Performance (OTP) requirements. This included operating aerobridges and aircraft doors, as well as conducting wider duties to optimise guest experiences and safety.

Guest Services Operator – Brisbane Airport

I was a SME for internal and external departments for all pre-travel customer enquiries, ticketing issues, Special Service Requests; and acted as the first point of escalation for customer complaint resolutions. As the on-call support for offshore GCC Agents, Airport Guest Service Operators and Travel Agents, I provided timely advice in accordance with company and regulatory policies, processes and procedures. My role also involved troubleshooting system and process issues, managing complex reservations and assessing Travel Agent requests and waivers.

NOTABLE ACHIEVEMENTS 

• Managed all migrated reservations throughout Project Unify, a group-wide system migration from Amadeus and Navitaire to Sabre GDS.

• Appointed to facilitate one-on-one coaching and training to new hires for the GCC.

Priority Assistance Desk Agent, Guest Contact Centre (GCC)

International Reservations Agent, Guest Contact Centre 

Mindpearl

Reservations Agent

I am a Human Resources professional with expertise in Learning and Development. My career background is in aviation across training, operational and customer service departments. 

taplio

The Battle

Jeremy Fisher - ISO Certification - Australia/NZ

Tessa Stewart

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