Jenny Wood

Penguin Random House

Author of "Wild Courage: Go After What You Want and Get It", a business non-fiction book about how to chase what you want. And achieve it!

Author

Harvard Business Review

Write leadership, teamwork, and career pieces for Harvard Business Review.

Writer

Google

Lead large team across North and South America that helps F500 companies implement, optimize, and troubleshoot media campaigns.

Director, Americas Media Operations, Technical Service Managers

Founder of one of Google's largest and fastest-growing Career Development initiative in 25 years. We have 97% positive feedback with tens of thousands of people participating in the program. 

Our goal is to help Googlers increase their influence and impact in their current role and/or land their next role at Google. Be bold, be curious, be you.

Founder, Google's Own Your Career Program

Lead team of 25 full-time Googlers across 14 global cities to provide outstanding customer service on mobile apps troubleshooting issues. Influence stakeholders to make products easier to sell and improve sales teams' ability to sell them. Achieve metrics like turnaround time and customer satisfaction scores. Build awesome team culture and mentor women and other underrepresented groups. Also accountable for 18 offshore vendors.

Head of Global Customer Care, Mobile Apps

Head of Regional Customer Care, US West Coast

Lead 8-person business analyst team for Telecom industry in Google's sales & marketing organization. Advise senior executives at Fortune 500 companies on consumer and market data, insights, marketing strategy, and digital measurement & attribution. Responsibilities across brand and performance marketing, including omni-channel impact, customer segmentation, and brand-building.

Focus on D&I initiatives including equity, promotion diversity, and community inclusion.

Head of Analytics & Insights, Telecom Industry

Strategy and Operations Manager

Senior Analytical Lead

Account Strategist

Lambda Educational Technologies

Quality Assurance Manager

Harvard Business School

Research Associate

Author. Speaker. Founder, Google’s Own Your Career Program. Google Executive, America's Media Operations.

Order my NYT bestselling book: itsjennywood.com/book. WILD COURAGE: Go After What You Want and Get It will help you get seen, get heard, and get ahead.

Join 70K+ others who read my newsletter at itsjennywood.com/newsletter. It’s full of free tips to get what you really want in life.

18 years ago, I was an anxious, entry-level employee at Google. 

Then I chased my future-husband off the subway and gave him my number.

That moment made me realize the life I want won’t just happen to me. 

I have to chase it. And so do you! 

That mentality led me to become an executive at Google running a large operations team that helps drive tens of billions in revenue a year. I also founded Own Your Career, a large career development initiative at Google with tens of thousands of people benefitting.

After climbing the ranks from entry-level to executive, I realize something. What if the traits you need to get ahead are the exact opposite of what you’ve been told? To be successful you need to be:

Weird
Selfish
Shameless
Obsessed
Nosy
Manipulative
Brutal
Reckless
Bossy

And that takes courage. Wild amounts of it.

So I wrote a book! It’s called, WILD COURAGE: Go After What You Want and Get It, and it became an instant New York Times bestseller. 😮

I’m so excited for you to order it at itsjennywood.com/book and be more bold, persuasive, and successful. 

Follow me for advice to achieve your goals and get what you want. Unapologetically. 

The opinions I state on LinkedIn and other public forums are my own, not those of any past or present company.

ILLUMINENT INC

Bootstrapped a startup to solve a gap in the consumer marketplace. Raised a F&F round. Created a patented product (#11,839,328) design with a limited budget.
• Led early stage startup to improve upon the global coffee drinking consumer experience
• Designed and built multiple product iterations, conducted CX feedback, leading to a zero-to-one (0-1) product
• Raised an initial funding round to build prototypes and mobile application build
• Created patents, trademarks, wireframes, competitive analysis, roadmaps, financial modeling, UI/UX.

Head of Product & Co-Founder

Jeffrey Michael Walsh Consulting

Utilizing 25 years of experience in leading teams, I help startups and their founders move past roadblocks, whether in mindset, product, or innovation.

• Customer (CX) and User Experience (UX) optimization
• engineering and operations leadership
• product design, patents, MVP, and prototyping
• transformational leadership
• strategic hiring
• entrepreneurship
• mindset coaching

Product Development Consultant

Spectrum

Transformed national communications products for all Spectrum Mobile, Residential and SMB Cable customers. Managed Product Owners and Roadmaps across all Spectrum journeys and lifecycles. 
• Utilized data analytics to better inform more effective and modern communications
• Initiated more inclusive messaging that incorporates diverse learning styles while reducing call volumes
• Created Roadmaps, cross-journey experiences, converged messaging, and partnered with Product Marketing
• Highest reviewed leader in all Customer Operations by direct reports for leadership style and growth

Director of Digital Services & Customer Experience

Baboop, LLC

After seeing the gaps in products around child safety in activity management, bootstrapped an app to solve it.
• Led early stage development of a consumer application, that allowed parents to manage the whereabouts, event scheduling and location of their children via geolocation of their approved and tiered network of caregivers.
• Launched 0-1 app on both iOS and Android stores to thousands of downloads and users
Iterated product features based upon customer feedback
• Designed wireframes, roadmap, and UI/UX reviews and product improvements.

Co-Founder & Head of Product

Charter Communications

Recruited by cable company to solve technical problems, and team results. Rebuilt and revamped both the team and the product, leading to a 43% increase in successful product results, which now accounts for 39% of revenue. 
• Built the Spectrum National Video Operations team to scale product deployment team. Launched Spectrum firmware nationally, by hiring, training, and developing more than thirty (30) engineers & project managers.
• Created the most diverse operations team, increasing product deployment success results from 70% to 99.9%.  Fostered a safe working environment promoting critical thinking & results ownership from all levels.
• Managed collaborative relationships with cross functional business leadership of Product Management, Lab,  Engineering, and Ops, to enhance the speed of technical delivery while ensuring the best outcomes.
• Led National Operations to the successful Merger & Acquisition (M&A) of Time Warner Cable and Brighthouse Networks into Charter platform operations acquisition with VP level responsibilities.

Manager/Acting Director

Verizon

Planned, engineered and delivered a new network to allow for unprecedented growth on the Verizon FIOS platform. Reduced STB equipment costs by 40% by building a parallel interoperable network to use competitive products.
• Planned & delivered the FIOS Conditional Access Systems (CAS) set top box (STB) products, with the most complex product delivery of a new network, with budgets of more than USD $50MM
• Designed the award winning, best-in-class network of 99.999% product uptime and 100% product availability 
• Created & granted eleven (11) USPTO patents for mobile apps, network design, and new products
• Project managed Cross Functional Teams of Engineering, Planning, Operations, & external vendors

Principal Engineer - FIOS Video Network Engineering

• Led a team of five engineers, multiple contractors and union represented employees
• Managed communications across team deliverables, such as, daily reporting, weekly timesheets, goal setting, and performance management.
• Created and implemented a new process with a cross-functional team that improved Customer Desired Due Date on-time DS1 results performance from 75% to over 90% in less than one year
• Single-point-of-contact (SPOC) for issue escalation and resolution for all Brooklyn & Staten Island  
• Reviewed and approved all Engineering Work Orders 
• Provided training for contractor and new engineers in group

Lead Engineer – Brooklyn & Staten Island High Speed Networks

Leader of customer focused and product driven businesses. Greater than 10 years of transformational experience in Product Management, UX, customer experience, design, and operations in B2B & B2C. Innovator who has created multiple zero-to-one (0-1) products, including digital apps. Cross-functional leadership across multiple verticals.

Coaching and mentoring cross functional teams & leaders, multiple years of product design, engineering excellence, and operations transformation, my experience cross pollinates across boundaries. 

•Design Thinking: New product development from design to production of prototypes to market deployment, including 0 to 1 hardware and firmware.

•Product Innovation and Management:  Digital & physical products creating, leveraging user experience (UX) and consumer feedback to refine product delivery. Granted twelve (12) Patents by USPTO.

•Program Management of Technical Delivery, Operations Management, and Engineering Leadership, building safe, diverse team environments and communications across siloed verticals. 

•Strategic Thinking, Expert Communications, Team Leadership, Collaboration, Stakeholder Management, Hiring, Training, Building Safe Environments for Diverse Teams, Ideation to Execution, Navigate Ambiguity

Creating world-class customer experiences, innovative product design, and transformational team leadership, my work has literally touched the lives of millions of consumers.

ACCOMPLISHMENTS:
◉ an award winning 99.999% available network with 100% connectivity 
◉ Operational performance improvement to 99.9% success
◉ a product patent for a life-saving design to prevent drivers from falling asleep
◉ network extenders that can provide cell phone availability in disasters
◉ safe work spaces with culturally rich and diverse teams that shifted corporate culture

COACH & MENTOR:
 ◎ startup founders
 ◎ corporate leaders
 ◎ individual contributors
 ◎ neurodiverse individuals
 ◎ companies pivoting during COVID

My specialities include:
• product innovation • engineering • operations • program management • hiring & training diverse talent • coaching & mentoring • cultural and process transformation • patent creation • futurist

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