Jenny Wood

Penguin Random House

Author of "Wild Courage: Go After What You Want and Get It", a business non-fiction book about how to chase what you want. And achieve it!

Author

Harvard Business Review

Write leadership, teamwork, and career pieces for Harvard Business Review.

Writer

Google

Lead large team across North and South America that helps F500 companies implement, optimize, and troubleshoot media campaigns.

Director, Americas Media Operations, Technical Service Managers

Founder of one of Google's largest and fastest-growing Career Development initiative in 25 years. We have 97% positive feedback with tens of thousands of people participating in the program. 

Our goal is to help Googlers increase their influence and impact in their current role and/or land their next role at Google. Be bold, be curious, be you.

Founder, Google's Own Your Career Program

Lead team of 25 full-time Googlers across 14 global cities to provide outstanding customer service on mobile apps troubleshooting issues. Influence stakeholders to make products easier to sell and improve sales teams' ability to sell them. Achieve metrics like turnaround time and customer satisfaction scores. Build awesome team culture and mentor women and other underrepresented groups. Also accountable for 18 offshore vendors.

Head of Global Customer Care, Mobile Apps

Head of Regional Customer Care, US West Coast

Lead 8-person business analyst team for Telecom industry in Google's sales & marketing organization. Advise senior executives at Fortune 500 companies on consumer and market data, insights, marketing strategy, and digital measurement & attribution. Responsibilities across brand and performance marketing, including omni-channel impact, customer segmentation, and brand-building.

Focus on D&I initiatives including equity, promotion diversity, and community inclusion.

Head of Analytics & Insights, Telecom Industry

Strategy and Operations Manager

Senior Analytical Lead

Account Strategist

Lambda Educational Technologies

Quality Assurance Manager

Harvard Business School

Research Associate

Author. Speaker. Founder, Google’s Own Your Career Program. Google Executive, America's Media Operations.

Order my NYT bestselling book: itsjennywood.com/book. WILD COURAGE: Go After What You Want and Get It will help you get seen, get heard, and get ahead.

Join 70K+ others who read my newsletter at itsjennywood.com/newsletter. It’s full of free tips to get what you really want in life.

18 years ago, I was an anxious, entry-level employee at Google. 

Then I chased my future-husband off the subway and gave him my number.

That moment made me realize the life I want won’t just happen to me. 

I have to chase it. And so do you! 

That mentality led me to become an executive at Google running a large operations team that helps drive tens of billions in revenue a year. I also founded Own Your Career, a large career development initiative at Google with tens of thousands of people benefitting.

After climbing the ranks from entry-level to executive, I realize something. What if the traits you need to get ahead are the exact opposite of what you’ve been told? To be successful you need to be:

Weird
Selfish
Shameless
Obsessed
Nosy
Manipulative
Brutal
Reckless
Bossy

And that takes courage. Wild amounts of it.

So I wrote a book! It’s called, WILD COURAGE: Go After What You Want and Get It, and it became an instant New York Times bestseller. 😮

I’m so excited for you to order it at itsjennywood.com/book and be more bold, persuasive, and successful. 

Follow me for advice to achieve your goals and get what you want. Unapologetically. 

The opinions I state on LinkedIn and other public forums are my own, not those of any past or present company.

As Sales Operations Manager for Google's Devices and Services business in the Asia Pacific region, I : 
• Successfully streamlined product governance and optimized resource allocation by leveraging data sets, enabling analytics, and utilizing SQL programming.
• Led the global sales operations function for the Health and Home device business, overseeing all aspects from annual planning to new product launch IOQ planning. Through operational efficiency enhancements, I consistently exceeding annual plan targets.
• Oversaw country-level devices business operations and strategy for key markets (Australia, New Zealand, Singapore, Malaysia, and Taiwan) across Phones, Ecosystem, and Health & Home product portfolios, demonstrating strong leadership and cross-functional collaboration.
• Proactively challenged the status quo by leveraging my business acumen to identify and mitigate risks, uncover new growth opportunities, address gaps in the business plan, and implement strategies to prevent product excess and obsolescence.

Sales Operations Manager, Devices and Services Business APAC

With Fitbit being part of Google’s Devices and Services, I continue my journey as the Regional and focal point of contact for the Fitbit Order Fulfillment and Sales Operations of Asia Pacific Distributors as well as Health and Wellness direct customers.

Recognition:
- EUDI (Europe Direct Import) Origin Best Performance Vendor Award in 2021 awarded by Amazon (December 7, 2021)

Sales Operations Senior Associate/Business Program Manager, APAC - Fitbit

Fitbit

Regional and focal point of contact for Order Management Operations and Strategy of Fitbit's Asia Pacific Distributors, Amazon Direct Import Europe. and other Asia Pacific Health and Wellness customers in close collaboration with Sales Operations teams from EMEA (Europe, Middle East and Africa) and Americas as well as Cross Functional teams from Sales, Marketing, Finance, Planning and Logistics.

Senior Sales Order Management Specialist - Asia Pacific and Amazon Direct Import Europe

Regional point of contact for Sales Order Management and Operations of Fitbit’s International Retail and Corporate Wellness (Health Solutions) customers in the Asia Pacific (APAC) and Amazon Direct Import – Europe with strong engagement in Global Sales Operations teams from US and Ireland for  Revenue Recognition, Operational Excellence and Process/System Improvement with strong collaboration with Regional Management in Sales, Marketing and Finance.

Key Accomplishments:
•	Managed New Products for Retail Fulfillment in APAC and Amazon Direct Import through successful launch management with proper inventory allocation execution (2018-present) 
•	Enabled Incoterms Alignment initiative to streamline revenue recognition and logistical strategies across all APAC Distributors in collaboration with Sales Operations, Sales, Finance and Logistics last May 2018 and established Incoterm Change Process to ensure aligned business strategies on fulfillment execution, logistics and financials last July 2019
•	Established APAC Delivery Optimization by Fulfillment Consolidation project improving the efficiency on deliveries per geographical clusters and Incoterm categories. (August 2018)
•	Successful EDI Implementation for automating order processing and invoice flow for Singapore and Malaysia - a First for APAC Fulfillment operations (October 2019)
•	Established B2C Inventory Management Process ownership for APAC E-Commerce and Warranty (October 2019)

Recognition:
•	Teamwork: Achieving Shipments plan/goal for Q2 2018 for Asia Pacific (July 4, 2018)
•	Extra Mile: Amazon Europe Direct Import Fulfillment Support (November 21, 2018)
•	Extra Mile: Extra efforts on the support given for the business in Q2 2019  amidst of challenges faced (July 18,2019)
•	Great Idea: Established E-commerce Sales Operations dashboard reporting for Live Healthy SG Project (October 30, 2019)

Sales Order Management Specialist - Asia Pacific and Amazon Direct Import Europe

Hewlett Packard Enterprise

Operational and Strategic Roles: 
•	Supply Chain Order Management (SCOM) for Non-Stop Enterprise Division of Europe, Middle East and Africa. Managing order fulfillment with regional revenue management and ensuring Delivery Performance conform above standards to attain the Total Customer Experience.  Management of Convenience Returns and Claims is part of the job scope as well.
•	Lead Mentor, SAP Super User and Subject Matter Expert for the Cross Regional SCOM team in Projects/Programs
•	SCOM Reporting/Data Analytics – Scorecards to APJ Supply Chain Management with key projects for reporting efficiencies maximizing Qlikview tool (2016 – 2018); Focus Backlog Management approach for ensuring Orders meet the Regional Metrics and drive Customer Satisfaction.
•	Kaizen/Lean Facilitator (2017) and Lean Six Sigma Black Belt trained (January 9-20, 2017)

Achievements:
•	Recognized, Manager to Employee FY 2016/2017 Program
“Bias for Action Category”:
- Drove the delivery APJ performance to meet Q3 delivery target for all complexities for Clean To Ship Process and Delivery To First Commit Metrics  (August 11, 2016)
- Managed the delivery metric for APJ and at the same time working on WW orders (October 6, 2016) 
- Extra effort and help provided for Non-Stop EMEA Team to achieve the nearly impossible task of getting all of the orders in Q2, FY 2017 (April 25, 2017)
- Managed the recommit for APJ Region and Cross-Region as well as being a mentor for the Cross Regional SCOM team (April 28, 2017)
"Innovate Category":
- Non-Stop Systematic Compliance Project successful implementation and Delivery Metrics Project Support for Asia Pacific and Japan (September 30, 2017)
•	Recognized, Project Completion, “Continue Kaizen in EMAP” for “Focus Backlog Management”, SCOM Reporting (September 15, 2016)
•	Winning Team, Kaizen Event, Q1 FY 2017, November 11, 2016, with the Project on “Reduction of the number of recommitment in Singapore Plant-fulfilled Trade Orders” – Regain Customer Confidence

Senior Business Operations Analyst (Subject Matter Expert), Supply Chain Order Management, APJ

Operational and Strategic Roles:
•	Supply Chain Order Management Operations Planner for Non-Stop Enterprise Division – Europe, Middle East and Africa customer order fulfillment - Managed to help hit FY15 revenue recognition targets
•	Lead Mentor for the Cross-Regional Supply Chain Order Management team (Order Management Processes, Returns/Claims Management, Business Fundamental Tables/Metrics/Delivery Performance, Service Level Agreements Management/On-time Delivery Metrics, SAP and other linkage systems)
•	Separation Management Office Lead for Cross-Regional Order Management with the following Key Roles:
-  User Acceptance Test Lead (May 11, 2015 - July 3, 2015) – Tests conducted on different SAP Order Transactions for Cross-Regional System Interfaces
-  Cutover Functional Lead (August 2015) – Operational and System cutover management for Cross-Regional Order Fulfillment Team

Achievements:
•	Recognized, Making a Difference FY 2015 Program, Making a Difference: Growth Category for Promotion to Business Analyst II (April 6, 2015)
•	Recognized, Living Our Values FY 2015 Program, Achievement and Contribution Category for HP Split User Acceptance Testing (July 10, 2015) and HP Split Operational and System Cutover (August 11, 2015)
•	Recognized, Celebrating Service: Milestone on 5 years of service for HP (August 4, 2015)
•	Recognized, Making a Difference FY 2015 Program, Making a Difference: Execution Category for Separation Management Office functional leadership to Cross-Regional Order Management team (August 13, 2015)
•	Recognized, Making a Difference FY 2015 Program, Making a Difference: Growth Category for 5 years of service in HP (October 7, 2015)

Senior Business Operations Analyst - (Subject Matter Expert), Supply Chain Order Management, APJ

Managed Cross-Regional (Europe, Middle East and Africa as well as North and South America) Order Planning Operations as well as leading transfer fulfillment project to promote Total Customer Satisfaction and Supply Chain Optimization.

Operational Roles and Key Accomplishments:
•	Operational Lead for K-Mix (Mid-Range Server) SILK Stabilization for Europe, Middle East and Africa Region (January 2011 - April 2011)
•	Operational Lead for HPN-CTO (HP Networking Configured Switches) Program (May 2012 - June 2014)
•	Regional Supply Chain Program Lead, NSN/Nokia Solutions and Networks (formerly Nokia Siemens Network) Supply Chain Fulfillment Transfer Project (November 2012 - December 2013)
•	Operational Lead for Electronic Service Delivery transfer fulfillment project (May 2014 - August 2014)
•	Managed the Cross Region Order Management improvement projects such as Electronic Service Requests on SAP Fusion Enhancements (May 2014) 
•	Regional Supply Chain Program Lead, Russia Local Business Project on Financial Delivery Improvement (December 2013)

Achievements:
•	Awardee, HP eAwards (August 15, 2012)
•	Recognized, Making a Difference FY 2013 Program, Making a Difference: Execution Category (May 16, 2013)
•	Recognized, Making a Difference FY 2013 and FY2014 Program, Making a Difference: Customers Category (June 28, October 14, 2013, and April 11, 2014)
•	Received a Level 1 award (Bronze) for "Leading the Way in the category for Passion for Customers" by HP Europe, Middle East and Africa Supply Chain (July 31, 2013)
•	Successfully passed the Nokia assessment review with zero non-conformance rating among 29 assessed clauses (September 3-5, 2013)
•	Recognized, Making a Difference FY 14 Program, Making a Difference: Innovation ( Improving Efficiencies from 3 Electronic Service Requests successfully implemented - June 16, 2014)

Business Operations Analyst, Supply Chain Order Management, Asia Pacific and Japan Supply Chain

Nestlé

Managed the Western Visayas Region's Supply Chain Management Strategies and Operations collaborating with the distributors and the Regional key accounts to ensure High Customer Service Levels in the region with strong background of Order to Cash Process and Operational Efficiencies

Key Accomplishments:
•	Implemented Logistical efficiency projects in the field of Network Optimization for supply replenishment direct from the factory with the application of Logistical Trading Terms for distributors and the Vendor Management Inventory for proper days cover management of the stocks in the distributors.
•	Implemented and sustained Nestle Electronic Returns System (SAP-integrated and ENCORE, a system for inventory and sales) for Ice Cream and Chilled distributors in line with improving lead times and organization of bad goods warehouse through implementing proper inventory count schedules and reconciliation.
•	Implemented Warehouse Management Systems (WMS) for key distributors in the region improving their inventory accuracy from 65% to 99%.   This is with the help of the use of bin cards plus strict monitoring of Inventory and Warehouse Management Accuracy in connection with ENCORE. Incorporated barcode monitoring focusing initially on fast-moving consumer goods with the application of correct rack management and pallet optimization.

Supply Chain Customer Service Specialist (Traditional Trade)

Managed Strategic Modern Trade Accounts (Waltermart, Lianas and South Supermarket Chains) in the aspect of Customer Supply Chain Operations and Strategies through Collaboration, Planning, Forecasting and Replenishment initiatives.

Key Accomplishments:
•	Improved the supermarket business in the field of Logistics through On-time Delivery Key Performance Monitoring Project – SAP-generated reports for alignment with the customer for better Supply Chain Visibility
•	Strengthened Demand and Supply Planning Collaboration through Joint Forecasting and On – Shelf Availability Analysis. 
•	Warehousing (Good Warehousing Practices cascaded on 25 different key supermarkets in Metro Manila and Southern Luzon).
•	Championed Problem-Solving modules for Nestle's Mission Directed Work Teams and spearheaded KAIZEN for Customer Service Department.

Supply Chain Customer Service Specialist (Modern Trade)

Managed Third-Party Logistics for Transport Operations in Southern Luzon and Mindanao Islands. Concurrently focused as well on Distribution Center inbound and outbound transport (land and sea) plus assisting Factory Logistics for Raw Materials, Packaging Materials and Finished Goods shipments for Mindanao factory.

Key Accomplishments:
•	Conducted a series of Network Optimization Strategies for Inter-Island deliveries focusing on cost and speed for Palawan and Masbate Deliveries through RORO (roll-on, roll-off mode of transportation) and strengthening the use of Nautical Highways.
•	Established Key Performance Indicators for Trucking Companies and Shipping Lines through a joint scorecard measuring Transport Availability, On-time Delivery, On-time Proof of Delivery Transmittal and Violation Monitoring.

Transport Operations Specialist

Ford Motor Company Philippines

Main Operational Function:
Led Logistics Providers for flawless and on-time shipping out of Spare Parts for export by ensuring correct customs documentation, parts local content consideration and shipping details dissemination to other markets (ASEAN region, Australia, Taiwan & South Africa) and analyzing the condition of the shipment (by air or by sea) with special focus on the involvement of shipping Hazardous Materials.  This is in collaboration with the Customer Service Operations’ Parts and Supply Logistics team.

Other Key Function:
Project Management for development and implementation of Machining Tracking Systems (Cylinder head flow) and Engine Tracking Systems (assembled engine flow) to enable Production Planning and Control. This is in coordination with the IT team from the Philippines and India. (November 2006 – March 2007)

Parts Export Logistics Analyst

Handled vehicle line program’s change management from maintenance of Bill of Materials’ integrity and contribution to the minimization of parts’ obsolescence with proper coordination and implementation of engineering changes. This role worked hand in hand with the Filipino, North American, Japanese and Taiwanese Engineers on the necessary change management systems and processes. Served as the window of Purchasing Team for parts coordination and purchase orders, partner of the Order Management for the parts consolidation and the Finance Team for the Bill of Materials Financial Audit:

Key Accomplishments:
•	Led and coordinated new product launches (Ford Escape, Mazda Tribute and Mazda 3) through smooth implementation in the production and communicates with foreign clients such as the Sales & Marketing & Customer Service Operations Teams of Thailand, Indonesia & Malaysia and ties up with the ASEAN Product Planning Team on market upgrades and model refreshments
•	Conducted project on Power Control Module Reflashing to prevent parts’ obsolescence 
•	Led 30 Philippine supplier representatives on Supplier Orientation and Forum on Engineering Change process in coordination with Ford Philippines Purchasing Team.  
•	Achieved Greenbelt Certification in Consumer Driven Six Sigma (training and exams were conducted last October 2005) with the project on NYK (Logistics Provider of Ford) Manpower Efficiency

Program & Pre-Production Management Analyst, Consumer-Driven Six Sigma Green Belt Certified

Accomplished Sales Operations & Supply Chain professional with more than a decade of experience in the tech industry. Successfully steered sales growth, optimized operations, and spearheaded strategic initiatives. Proven expertise in supply chain management, sales strategy, fulfillment, and complex project execution, along with exceptional analytical and problem-solving skills.

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