Jennifer Fink

Fink Development | Career and Executive Coaching for Mid-Career Senior Professionals and Leaders

At Fink Development, we help successful mid-career senior professionals, executives, and founders clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

Founder and Director | Coaching for Mid-Career Senior Professionals, Executives & Founders

Duke Corporate Education

After leaving my career in world-class academic institutions, I wondered how I could stay connected to leading research, top professors, and leadership development insights.

I was able to build a partnership with another world-class institution Duke CE to provide coaching and facilitation to learning and development programs for global organizations.

I’ve been able to provide group coaching and facilitation to large organizations’ rising leaders and leaders on career development and leadership development and leverage those experiences, learnings, and insights into my coaching practice, today.

Leadership Coach and Facilitator

University of California, Berkeley, Haas School of Business

After several of years working directly with students, I pivoted to a Director Level at the intersection of faculty and students. I loved, once again, advising world-class faculty and playing an active role in shaping the impact an MBA program can have on student’s lives and careers. But, after reaching the top, I recognized that the industry was no longer meeting my top values and I needed a shift out.

Stepping into this role it was evident to me right away that I was on a sinking ship, so I let my boss know my plan to right the ship with the best team possible and fix the leaks, and then I’d be planning my exit out. 

I led a strategic charge to create the biggest impact I could, by hiring and promoting an all-star team, overhauling broken systems, processes, and infrastructure, and advocating for the first successful allocation of resources in a decade, as well as leading the charge to hire my replacement for a seamless transition out. 

I was able to leave a department better than I found it. And have the clarity to know exactly what I wanted next, going full-time in my company.

What I learned is that it’s hard as hell to manage a stressful role, take care of your well-being, and take the steps to navigate a career transition, but it’s possible with a strong toolkit of career development skills and a clear roadmap of necessary steps.

Director of Academics, FT MBA Program

Fuqua School of Business

I was super excited to land the exact role I was targeting: one with a split-focus on improving program operations and in developing/refreshing career management curriculum to improve coaching outcomes. 

The first thing I did (beyond building strong internal relationships and trust), was to take a high-level strategic look at the career curriculum, team processes, and technical systems to see what was broken, what could be improved, and what didn’t exist but was needed to help 900+ students a year learn what the needed to learn to land their dream roles and improve the student experience along the way.

During my time there I made a lasting impact on the development of our career management and job search curriculum, consulted with a team of 8 career coaches/advisors on how to deliver compelling content and improve learning outcomes, created a process to track metrics and student outcomes, and improved operational processes and communication and efficiency within our department and internal teams, amongst other notable things. 

I’ve been able to leverage all of the insights gained from teaching 1000s of students and to develop a curriculum in my own business that is highly effective and efficient, while also being intentional about landing the right job, not just any job.

Associate Director, Career Management Center, Daytime MBA Program 

UNC Kenan-Flagler

I took this role as an opportunity to start building my career coaching skills and test coaching as a viable career path. I sat on the other side of the table from individuals who would tell me, "I have nothing to offer," when I was looking at a resume that said something very different!

I knew then that I wanted to be able to make a bigger impact for these individuals and that it was going to take going deeper than just basic communication skills to get to the root of the issue.

During this time, I coached 100s of students on how to improve their communication skills and on-the-job skills (presentations, feedback, difficult conversations, and business writing) and eventually learned that a large portion of people's struggles came from communicating while navigating their job search. 

I also developed standardized resources and course content to cover basic communication topics, so our entire team of consultants could go deeper in their 1:1 support with students, and provide resources for them to continue their learning after sessions. 

The experience, insights, and lessons learned in effective communication, improving your communication confidence, building your personal brand, and public speaking I leverage with clients every single day.

And, the mission I created for myself back then of building people's confidence and helping them see their unique value is still my mission today.

Assistant Director, Business Communication Center 

After learning about the field of Organizational Behavior, I knew it was where I wanted to take my career next, but wasn’t sure how to break in without the experience and expertise. 

I started networking and building relationships with notable individuals in the field, volunteering my time, and learning about faculty’s pain points to see where I could add value. 

After several months of persistence and demonstrating where and how I could add value, I was able to break into the field and quickly climb ranks into my ideal role. 

I spent several years in this role and loved every single second of getting to work with world-class faculty, advising them on process improvement for research design, mentoring business students, and wearing multiple hats across multiple departments. 

This position was one that helped me open the door to many further career opportunities and it would have never happened without understanding how to get in front of the right individuals and communicate a compelling personal brand story, things I teach my clients today.

Manager Organizational Behavioral Research Lab

As I was working in Organizational Behavior Research and considering a PhD, I was feeling a little hesitant about my knowledge, interest areas, and how to be a good teacher, so I decided to become a TA to bolster my skillset. 

I was a lead Teaching Assistant for multiple world-class professors, across multiple semesters, for Organizational Behavior, Leading and Managing, Negotiations, Ethics, Team Dynamics, and Entrepreneurship. 

I learned valued science-based strategies and insights, effective teaching philosophies and approaches, and significant knowledge in the field of Organizational Behavior that I’ve leveraged in my career and bring into my client work.

Teaching Assistant for Organizational Behavior and Entrepreneurship Studies

Harvard Business School

Research Consultant/Administrator for Organizational Behavior

Duke University - The Fuqua School of Business

Research Associate for Duke’s Fuqua School of Business

Various Companies and Industries 

Prior to my higher-education career, I had an entirely different career comprised of various management roles across a wide variety of industries from retail, to hospitality, to real estate, to food and beverage, and law. 

I loved being able to come into an organization (or help build one from the ground up) and improve operations, business processes, and employee development programs, as well as directly interact with customers to improve the customer experience.

Some of the greatest management lessons in my career were in these early days of learning and growing on the job, it was a steep learning curve that I enjoyed and have been able to now refine over my career.

Manager

Let's ☕️ chat! | Helping Mid-Career Business Professionals and Leaders clarify and land their ideal career move 👩‍💻 | Career Coaching + Resume Writing + Personal Branding + Job Search Strategy

I help people clarify what they truly want out of their careers and then build a roadmap to get there. 

In 2011, I was struggling with my own clarity crisis. I knew I wanted more impact and growth in my career, but I was stalled out in indecision.

Two years later, I had identified my ideal career path, landed my dream job, and launched my own company to help others own their career with clarity, authenticity, and intention.

Today, I teach people (just like you!) how to use the same step-by-step process to clarify, attract, and land (or create) their ideal career opportunities.

Over the past 12+ years, I've taught 1000s of top MBAs and personally worked with 450+ individuals on navigating their career journey to:

✔️Improve their habits and mindset,
✔️Clarify what they truly want,
✔️Articulate an alluring personal brand, 
✔️Land or create their ideal career opportunities,
✔️Communicate more effectively
✔️Make a greater impact, 
✔️and get the most out of their lives and careers.

You can hear so from some of my clients:

🤩 Brian H., "With her help, I've landed in what I consider to be the perfect job for me (for the first time in my life)."
🤩 Spencer H., "I am proud to share that I have gained professional clarity and was able to adjust my search to a more effective method that helped me land my dream job at my dream company."
🤩 Jennifer C., "Working with Jenni has been one of the best decisions of my life."
🤩 Doug S., "She kept me focused and accountable, and encouraged me to be curious and push myself beyond my inherently limited comfort zone."
🤩 Nghiem B., "Jenni has a natural gift to actively listen and ask questions that helped me see my innate abilities and unique power."
🤩 Nick B., "Working with Jenni changed the way I see myself, my career, and the entire social and financial economy of my household."
🤩 Emily ID, "Jenni did more for me in one hour than 10 years of therapy."

My guess is that if you knew what to do, you would have done it already. 

But, figuring out what you want and turning that into a viable next career move is hard.

Especially at Mid-career when it feels like a lot is riding on making the "right" choice and your time is running out.

Luckily there is a better way. 

My favorite clients are the ones who aren't in a rush. They want to feel like they are running towards something versus running away from something.

They are ready to slow down, step back, and take an intentional look at where they have been and where they are heading next.

If that sounds like you, I'm here to help. Shoot me a DM to get started👩‍💻☕️

Founder and Director | Career and Executive Coaching for Mid-career Senior Professionals and Leaders

At Fink Development, we help successful mid-career business professionals, leaders, and executives clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

ANDRH Paris Centre

Member of the newly-merged group Paris Centre since end of February 2024
Participation in monthly meetings and in the Group's animation committee

Membre

IB RE-ConnEXion

Research project on how to improve employee experience 
Make recommendations to develop and improve practices
Participate in HR events to understand trends and people
experience challenges
Network with other professionals to confront views and get
practical insights
Public presentations on the topic


Since March 2023, I have been focusing on understanding the employee experience journey and defining how companies could improve their approach of the topic.

Thesis: How to improve the employee experience journey by putting the focus of HR and managers back on the people? A focus on periods of change: onboarding, offboarding, change of manager.

In this thesis, I made some recommendations:
➢ Onboarding
o Create an environment of trust
o Communicate and listen to employees’ expectations and needs
o Learn to know the person and personalize the interactions even before the employee starts
o Look for feedback proactively and adapt accordingly
o Give meaning to create purpose and engagement

➢ Offboarding
o Recognize people’s contribution
o Get feedback of the employee’s experience (all reasons for departure) and understand the reasons (in case of voluntary departures)
o Communicate properly and as early as possible
o Consider both the people leaving and those remaining
o Create an ambassador/alumni network

➢ Change of manager
o Identify the change
o Communicate as early as possible
o Take the pulse of the team (expectations, how they feel, get their feedback)
o Prepare an onboarding toolkit for the new manager (with information on the team)
o Offboard the manager leaving and onboard the new one
o Follow up regularly to ensure the change is a success
o Use the change of manager roadmap I prepared to help support this change and maximize its chances of success

For this to work, companies need to have a people first culture and rethink the roles of HR and managers in the whole relationship with the employee. People will remember how they felt during that experience.

Employee Experience Specialist

Cloudera

Role

Managed 5 Finance and Insurance customer accounts and 1 prospect account:
•	BNP / EURO INFORMATION / BANQUE DE FRANCE / COVEA / PRO BTP
•	WORLDLINE

Accomplishments

Led a virtual team comprised of internal and external stakeholders to meet our 	various objectives (meetings, pipeline generation and deal closing, event attendance and follow up).

Ensured customer satisfaction by creating the right environment to support customers’ issues and leveraging the right teams to find solutions.

Set up a communication structure and periodic reviews with my main customers to ensure right communication, alignment and agree on mutual objectives.

Created the right foundation for trust and future collaboration with a Banking account with high technical issues when I took them over.

Closed a complex 1.3 million USD renewal deal involving various stakeholders and decision makers.

Account Executive

Forcepoint

Role

Managed around 30 Enterprise accounts:
•	Various verticals (Insurance = one third of total)
•	Prospects = 75% of total accounts

Accomplishments

Led a transversal team to grow my customers’ revenues and to reach focus prospect accounts to develop a relationship and start implementing our technologies.

Closed a 450K USD deal within my first year by leveraging my ecosystem: internal teams, partner, customer, and using people according to their level of influence.

Increased by 42% customer revenue between FY19 and FY20.

Opened 2 new logos.

Enterprise Account Manager

Symantec

Managed a list of named accounts in different industries and of various sizes (from about a thousand to several thousands of employees).

Managed a large ecosystem consisting of various teams: AEs, SEs, Renewal, Marketing, partners.

Increased ARR in my list of accounts.

Created long-term relationships with partners and customers.

Managed crisis with partners and customers.

Provided training to new hires as well as coached coworkers on Symantec processes to help them meet their own goals.

Named Account Manager

Drove new business and renewals within my assigned region (North + 92 + Western regions) with prospects and existing customers, for the Symantec Security business unit:
•Developed territory sales plan (focus on top accounts and technologies via managed partners)
•Built deeper relationships with existing customers and prospect new ones via phone and onsite visits
•Ensured customers renew their contracts and increased their ARR
•Gave quarterly forecasts
•Followed up on leads coming from Marketing activities (telemarketing, security events, etc)
•Generated pipeline via prospecting activities, account mapping with partners, and existing customers' upsells
•Worked with partner sales resources as a virtual sales team to drive partner-led new opportunities
•Managed an extended team: Marketing, Presales, Sales operations, Channel, Legal

Commercial Account Manager

Sold Enterprise software to medium to large-sized companies based in the Northern region of France (10 départements):
- Worked closely with the region's territory rep and a territory Partner Account Manager to create a strategy and develop new business in the region
- Focused on 7 to 50k EUR deals
- Direct approach on about 75 top accounts to detect new opportunities
- Worked with strategic channel partners to detect, develop and close deals on top and non-top accounts
- Worked with an extended team: Marketing, Presales, Sales operations, Channel, Legal

Inside Territory Manager

Managing resellers in France and one of our French distributors:
-	Training on products, licences and processes: on-site and virtual (both small and large audience) 
-	Setting up business plans and increasing revenue (new and renewals)
-	Building strong relationships with partners and distributors to ensure mutual trust and the meeting of objectives
-	Managing the team’s renewals with the renewal team
-	Coordinating the orders’ backlogs for the team and solving issues 
-	Interacting with both internal and external stakeholders
-	Participating in national IT events

SMB Partner and Distribution Account Manager - France

Altiris, now part of Symantec

•	Cross-EMEA Sales & Partner Support function (France, Benelux, Denmark, Norway, UK, MEA)
•	Responsible for Marketing, Sales & Channel Partner requirements for up to 8 Sales Managers

Included:
-Sales Support 
  Taking care of incoming customer requests 
  Qualifying and assigning incoming leads/customer inquiries
  Generating quotes and following up with customers
  Updating and maintaining CRM (Salesforce.com)
  Selling maintenance renewals, support contracts and training offerings
  Customer relationship handling

- Customer Support
  Following up on product evaluations
  Researching on license status
  Aligning maintenance renewal license end dates
  Creating evaluation keys
  Answering incoming customer requests via phone or email
  Ensuring order completion

- Partner Support
  Helping on qualifying customer requests 
  Providing customer license information
  Providing pricing and product references
  Following up on opportunities

Sales and Partner support Rep - EMEA

KMC (Klausmeier Marketing Consultants)

Analyst: back up for consultants.
	- Research and exploitation of data.
	- Participation in the making of meetings with customers.
	- Preparation of customers’ presentations.

Participation in two studies:
- A post-test study on smart repairs based on five European countries. It included some travel to England.
- A study on service exchange based on four European countries. It included questioning spare parts managers and service managers in the UK

Analyst

Alcatel CIT

Assistant to Business Managers

My goal is to join a company willing to improve and enhance their employee experience journey on a continuous basis. My main expertise focuses on change periods (change of manager, onboarding, and offboarding), however I can bring a fresh perspective on the whole experience journey map, to ensure the best possible and personalized experience, impacting positively employee wellbeing, talent acquisition, retention, development, customer satisfaction, company branding and overall performance.


18+ years in the IT industry covering roles from BDR to Key account manager, from channel to direct facing. In 2021 I decided to do an Executive MBA as I wanted to take a step back from my role and to have an overview of and understand why companies made some of their business decisions. My background and experience in IT have led me to my questioning and to the topic of my thesis to finish this EMBA: how to improve employee experience by putting the focus of HR and managers back on people. I made a lot of research on the topic and interviewed people in HR, managers, and individual contributors to understand what was done in reality and propose some recommendations for improvement. I have discovered a world of possibilities in this field and want to apply my experience, learnings and skills to helping people grow and thrive in their companies, especially during change (onboarding, offboarding, change of manager).

What I bring: 
- Team management 
- Team and people oriented
- Communication
- Adapt to different types of audience
- Coaching / Training / Mentoring 
- Empathy / Active listening 
- See the big picture and the end objective
- Structured and solution-oriented 
- Attention to detail
- Growth mindset

Values:
- Trust
- Team work
- Transparency
- Equality and Inclusion

#employeeexperience
#experiencecollaborateur
#marqueemployeur
#employerbranding
#caremanagement
#peoplemanagement
#people
#employeejourney
#organizationaldesign
#hrdevelopment
#hrtransformation
#hr
#humanresources
#changemanagement
#transformationrh
#onboarding
#offboarding
#changeofmanager

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Jennifer Fink

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