Jennifer Fink

Fink Development | Career and Executive Coaching for Mid-Career Senior Professionals and Leaders

At Fink Development, we help successful mid-career senior professionals, executives, and founders clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

Founder and Director | Coaching for Mid-Career Senior Professionals, Executives & Founders

Duke Corporate Education

After leaving my career in world-class academic institutions, I wondered how I could stay connected to leading research, top professors, and leadership development insights.

I was able to build a partnership with another world-class institution Duke CE to provide coaching and facilitation to learning and development programs for global organizations.

I’ve been able to provide group coaching and facilitation to large organizations’ rising leaders and leaders on career development and leadership development and leverage those experiences, learnings, and insights into my coaching practice, today.

Leadership Coach and Facilitator

University of California, Berkeley, Haas School of Business

After several of years working directly with students, I pivoted to a Director Level at the intersection of faculty and students. I loved, once again, advising world-class faculty and playing an active role in shaping the impact an MBA program can have on student’s lives and careers. But, after reaching the top, I recognized that the industry was no longer meeting my top values and I needed a shift out.

Stepping into this role it was evident to me right away that I was on a sinking ship, so I let my boss know my plan to right the ship with the best team possible and fix the leaks, and then I’d be planning my exit out. 

I led a strategic charge to create the biggest impact I could, by hiring and promoting an all-star team, overhauling broken systems, processes, and infrastructure, and advocating for the first successful allocation of resources in a decade, as well as leading the charge to hire my replacement for a seamless transition out. 

I was able to leave a department better than I found it. And have the clarity to know exactly what I wanted next, going full-time in my company.

What I learned is that it’s hard as hell to manage a stressful role, take care of your well-being, and take the steps to navigate a career transition, but it’s possible with a strong toolkit of career development skills and a clear roadmap of necessary steps.

Director of Academics, FT MBA Program

Fuqua School of Business

I was super excited to land the exact role I was targeting: one with a split-focus on improving program operations and in developing/refreshing career management curriculum to improve coaching outcomes. 

The first thing I did (beyond building strong internal relationships and trust), was to take a high-level strategic look at the career curriculum, team processes, and technical systems to see what was broken, what could be improved, and what didn’t exist but was needed to help 900+ students a year learn what the needed to learn to land their dream roles and improve the student experience along the way.

During my time there I made a lasting impact on the development of our career management and job search curriculum, consulted with a team of 8 career coaches/advisors on how to deliver compelling content and improve learning outcomes, created a process to track metrics and student outcomes, and improved operational processes and communication and efficiency within our department and internal teams, amongst other notable things. 

I’ve been able to leverage all of the insights gained from teaching 1000s of students and to develop a curriculum in my own business that is highly effective and efficient, while also being intentional about landing the right job, not just any job.

Associate Director, Career Management Center, Daytime MBA Program 

UNC Kenan-Flagler

I took this role as an opportunity to start building my career coaching skills and test coaching as a viable career path. I sat on the other side of the table from individuals who would tell me, "I have nothing to offer," when I was looking at a resume that said something very different!

I knew then that I wanted to be able to make a bigger impact for these individuals and that it was going to take going deeper than just basic communication skills to get to the root of the issue.

During this time, I coached 100s of students on how to improve their communication skills and on-the-job skills (presentations, feedback, difficult conversations, and business writing) and eventually learned that a large portion of people's struggles came from communicating while navigating their job search. 

I also developed standardized resources and course content to cover basic communication topics, so our entire team of consultants could go deeper in their 1:1 support with students, and provide resources for them to continue their learning after sessions. 

The experience, insights, and lessons learned in effective communication, improving your communication confidence, building your personal brand, and public speaking I leverage with clients every single day.

And, the mission I created for myself back then of building people's confidence and helping them see their unique value is still my mission today.

Assistant Director, Business Communication Center 

After learning about the field of Organizational Behavior, I knew it was where I wanted to take my career next, but wasn’t sure how to break in without the experience and expertise. 

I started networking and building relationships with notable individuals in the field, volunteering my time, and learning about faculty’s pain points to see where I could add value. 

After several months of persistence and demonstrating where and how I could add value, I was able to break into the field and quickly climb ranks into my ideal role. 

I spent several years in this role and loved every single second of getting to work with world-class faculty, advising them on process improvement for research design, mentoring business students, and wearing multiple hats across multiple departments. 

This position was one that helped me open the door to many further career opportunities and it would have never happened without understanding how to get in front of the right individuals and communicate a compelling personal brand story, things I teach my clients today.

Manager Organizational Behavioral Research Lab

As I was working in Organizational Behavior Research and considering a PhD, I was feeling a little hesitant about my knowledge, interest areas, and how to be a good teacher, so I decided to become a TA to bolster my skillset. 

I was a lead Teaching Assistant for multiple world-class professors, across multiple semesters, for Organizational Behavior, Leading and Managing, Negotiations, Ethics, Team Dynamics, and Entrepreneurship. 

I learned valued science-based strategies and insights, effective teaching philosophies and approaches, and significant knowledge in the field of Organizational Behavior that I’ve leveraged in my career and bring into my client work.

Teaching Assistant for Organizational Behavior and Entrepreneurship Studies

Harvard Business School

Research Consultant/Administrator for Organizational Behavior

Duke University - The Fuqua School of Business

Research Associate for Duke’s Fuqua School of Business

Various Companies and Industries 

Prior to my higher-education career, I had an entirely different career comprised of various management roles across a wide variety of industries from retail, to hospitality, to real estate, to food and beverage, and law. 

I loved being able to come into an organization (or help build one from the ground up) and improve operations, business processes, and employee development programs, as well as directly interact with customers to improve the customer experience.

Some of the greatest management lessons in my career were in these early days of learning and growing on the job, it was a steep learning curve that I enjoyed and have been able to now refine over my career.

Manager

Let's ☕️ chat! | Helping Mid-Career Business Professionals and Leaders clarify and land their ideal career move 👩‍💻 | Career Coaching + Resume Writing + Personal Branding + Job Search Strategy

I help people clarify what they truly want out of their careers and then build a roadmap to get there. 

In 2011, I was struggling with my own clarity crisis. I knew I wanted more impact and growth in my career, but I was stalled out in indecision.

Two years later, I had identified my ideal career path, landed my dream job, and launched my own company to help others own their career with clarity, authenticity, and intention.

Today, I teach people (just like you!) how to use the same step-by-step process to clarify, attract, and land (or create) their ideal career opportunities.

Over the past 12+ years, I've taught 1000s of top MBAs and personally worked with 450+ individuals on navigating their career journey to:

✔️Improve their habits and mindset,
✔️Clarify what they truly want,
✔️Articulate an alluring personal brand, 
✔️Land or create their ideal career opportunities,
✔️Communicate more effectively
✔️Make a greater impact, 
✔️and get the most out of their lives and careers.

You can hear so from some of my clients:

🤩 Brian H., "With her help, I've landed in what I consider to be the perfect job for me (for the first time in my life)."
🤩 Spencer H., "I am proud to share that I have gained professional clarity and was able to adjust my search to a more effective method that helped me land my dream job at my dream company."
🤩 Jennifer C., "Working with Jenni has been one of the best decisions of my life."
🤩 Doug S., "She kept me focused and accountable, and encouraged me to be curious and push myself beyond my inherently limited comfort zone."
🤩 Nghiem B., "Jenni has a natural gift to actively listen and ask questions that helped me see my innate abilities and unique power."
🤩 Nick B., "Working with Jenni changed the way I see myself, my career, and the entire social and financial economy of my household."
🤩 Emily ID, "Jenni did more for me in one hour than 10 years of therapy."

My guess is that if you knew what to do, you would have done it already. 

But, figuring out what you want and turning that into a viable next career move is hard.

Especially at Mid-career when it feels like a lot is riding on making the "right" choice and your time is running out.

Luckily there is a better way. 

My favorite clients are the ones who aren't in a rush. They want to feel like they are running towards something versus running away from something.

They are ready to slow down, step back, and take an intentional look at where they have been and where they are heading next.

If that sounds like you, I'm here to help. Shoot me a DM to get started👩‍💻☕️

Founder and Director | Career and Executive Coaching for Mid-career Senior Professionals and Leaders

At Fink Development, we help successful mid-career business professionals, leaders, and executives clarify what they truly want out of their lives and careers, then create the behavior change and roadmap to get there.

We have a collective of power-house career and executive coaches specialized in the following areas of helping clients achieve their career aspirations.

* Clarifying their next ideal career move
* Launching a career transition
* Navigating a complex job search
* Landing remote and flexible work
* Landing a promotion to the next level of leadership 
* Thriving as a manager or leader
* Navigating a moment of complexity or uncertainty
* Stepping into senior leadership of C-suite for the first time
* Amplifying their brand to attract the opportunities they desire
* Building clarity around a new business or side-hustle
* Strategizing positioning, messaging, product/market fit, viable business models, marketing, and roadmaps to launch or scale a business 

We aim to help amplify each client's clarity around what they are trying to achieve, what they are struggling with, and recommend the best resource or coach we know to support them in making intentional moves in their lives and careers. 

Learn more at www.finkdevelopment.com and book a complimentary call.

Wind River Environmental

Direct organizational change to advance customer experience strategy and implementation to grow and retain revenue for a private equity-backed business. Serve as an executive council member and identify the methods, procedures, and equipment required for Wind River Environmental to keep growing and expanding. Promote a centralized, uniform approach throughout the businesses to create both short—and long-term goals for ongoing process optimization. Drive merger and acquisition integration in concert with C-level and regional leaders to boost productivity and reduce costs while preserving revenue growth.

Vice President Customer Experience

United Site Services

Leading a team of nearly 300 employees consisting of Inbound and Outbound Sales, Customer Care, and Order Support in strategic partnership with Field Sales, Operations, IT, and Marketing to align the organization around our customer-first philosophy, revenue growth, and rapid transformation in a private equity-backed $1B+ service enterprise.

Senior Director Customer Experience

Directed strategy and tactical deployment for the Customer Care and Order Support teams working cross-functionally with IT and Marketing on digital transformation of the contact center and developing a voice of the customer program.

Director of Customer Care

Led contact center improvement efforts launching new technology and re-engineering service teams that reduced cost and dramatically improved Client and Employee satisfaction and retention.

Business Improvement Manager

Verizon

Worked with limited direction in a fast-paced sales environment, consulting with global vendor sales teams to drive revenue growth and customer experience excellence through strategic deployment.
   
• Implemented KPI reporting process highlighting metric shortfalls which drove accountability resulting in revenue per call increase of 188%    
• Led Lean Six Sigma project to reduce repeat calls by 3% with an annual savings of $350K 
• Adhered to Verizon policies by conducting security and governance compliance audits to increase customer satisfaction and revenue resulting in $500K of additional revenue 
• Launched two multi-lingual contact centers in 2018, improving agent average speed of answer
• Received Best-in-Class Award for partner performance for 6 consecutive months in 2018

Manager - Global Partner Success

Gathered and analyzed data to provide strategic direction, process improvement, and overall execution for customer experience supporting vendors from 7 companies across 3 countries with 2,500 employees.
  
• Directed customer experience operations for 2,500 FTEs in Global voice and chat programs, improving first contact resolution by 130 bps resulting in $200K savings
• Spearheaded cross-functional project developing After Chat Survey’s resulting in customer satisfaction score increase of 10%
• Implemented chat script process in collaboration with partners and Verizon legal team to increase script usage 175% and reduced overall handling time by 15%
• Collaborated with Learning and Development to revise New Hire Training program for chat agents in 2017 driving higher tenure/increased retention 
• Launched two new chat contact centers in 2017 improving online customer abandonment rates

Manager – Global Sales Operations

Drove vendor performance and operational excellence through data analysis, strategic planning, and product marketing support across 3 sales channels with 20 business partners in 50 retail locations. 

• Expanded New England partner territory by 190% which grew revenue 693% 
• Developed training to maximize customer opportunities increasing unit upgrades by 633%
• Influenced vendor leadership to create sales plans driving incremental growth and positive customer experience resulting in revenue of $2.6M
• Implemented Verizon Wireless partner training to cultivate strong relationships and promote Verizon Wireless and Fios marketing partnership to vendors 
• Recipient of  Alternate Channel Circle of Excellence award for 4th quarter 2015, December 2015, November 2015, and October 2015

Consultant – Channel Management

Developed Go-to-Market strategy for New England retail team focusing on revenue growth and customer experience. Coached and developed a team of sales associates to meet or exceed monthly objectives.

• Implemented a marketing strategy to drive traffic and promote location awareness that increased year-over-year revenue in 2015 by 46% while keeping order cancel rates under 4%
• Led a team of retail sales representatives to consistently exceed monthly attainment objectives resulting in annual sales of $1.5M
• Directed Sarbanes/Oxley audits and the adjustment process for the New England region 
• Recipient of Alternate Channel Circle of Excellence award for 2014

Supervisor – Consumer Sales

Demonstrated integrity, customer focus, urgency, personal accountability, and teamwork in daily phone-based customer interactions.

• Implemented customer outreach program and led a team of 10 representatives responsible for retaining customer accounts and decreasing churn
• Recognized as outstanding Service Representative in 2009 achieving Diamond Club Award for exceeding annual sales objective

Sales & Service Representative

Self-Employed

Worked on a contract basis to aid companies in driving excellence in marketing campaigns and events. 

•	Installed new Point-of-Purchase fixture program for major retailer at 50 locations 
•	Directed trade show program including daily operations, logistics, and post-show analysis
•	Planned 200 fundraising events, club sponsored tournaments and private functions

Contract Marketing Specialist

United States Marine Corps

As an Infantry Team Leader, I managed and led small, dynamic teams in high-pressure environments, ensuring successful mission execution through strategic planning, adaptability, and decisive leadership. This role required balancing tactical operations with effective communication, teamwork, and risk management, fostering a high-performance culture under constantly changing conditions.

• Led cross-functional teams of 4-6 personnel, ensuring coordination, task delegation, and accountability in critical operations.  
• Developed and executed detailed operational plans, ensuring timely and efficient completion of objectives in high-stress environments.  
• Trained and mentored junior team members, enhancing individual skills and building cohesive, results-driven units.  
• Managed risk and adapted to unforeseen challenges, focusing on mission success while ensuring team safety and morale.  
• Demonstrated communication and conflict resolution proficiency, fostering teamwork among diverse individuals with varying skill sets.  
• Applied process improvement strategies to streamline operations and maximize efficiency, ensuring sustainable performance under tight deadlines.

This experience cultivated leadership, operational management, and decision-making skills directly transferable to business operations and team leadership roles.

Team Leader

Gentle Giant Moving Co.

Led regional rebranding effort developing a grassroots marketing campaign and establishing strategic partnerships to transform and revitalize consumer product business line.
 
• Launched Go-to-Market strategies and branding initiatives that increased revenue to $1.25M
• Established a partnership with a local charity to assist families in a new housing program
• Received Gentle Giant’s Unsung Hero Award for 2002

Marketing Manager

PAN Communications

Junior Associate, Public relations

Greater Haverhill Chamber of Commerce

Public Relations Assistant

With over 20 years of experience driving customer-centric transformations, I am an executive leader specializing in customer experience, sales, and operations. As Vice President of Customer Experience at Wind River Environmental, I oversee customer-facing teams that deliver exceptional service, operational efficiency, and sustainable revenue growth.

Throughout my career, I've excelled at growing revenue, enhancing customer satisfaction, and building resilient, high-performing teams. My expertise spans inbound and outbound sales, order support, contact center optimization, and logistics planning. Leveraging Lean Six Sigma and Design Thinking methodologies, I implement data-driven solutions to streamline operations, improve loyalty, and enhance business outcomes.

In my recent roles at Wind River Environmental and United Site Services, both backed by private equity ownership, I played a crucial role in scaling operations and integrating post-merger businesses. I partnered with C-level leaders to align strategy with growth targets, maintain profitability, and manage change in high-pressure environments.

Key accomplishments:

Revenue Growth: Increased revenue by 10% YoY to $275M, with outbound sales up 22%.

Operational Efficiency: Reduced call handling time by 1 minute and improved answered call rates by 10%, achieving an abandonment rate below 3%.

Private Equity Integration: Led post-merger integrations to boost productivity and lower costs while maintaining revenue growth.

Employee Engagement: Increased Gallup engagement scores by 13% YoY, ranking in the top quartile of global users.

Transformational Leadership: Worked with C-suite leaders to deliver operational efficiency, customer satisfaction, and digital transformation under private equity timelines.

I am always interested in connecting with other leaders to exchange insights, explore new trends, and share innovative approaches to growth. Feel free to reach out if you'd like to discuss industry best practices or potential collaborations.

taplio

The Battle

Jennifer Fink

David Campbell

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?