Jeff Matlow

By Title Only

Working with cross-functional teams to guide strategy, operational execution, analytics and scalable revenue channels. Acting as fractional CEO, COO, chief of staff and lead strategist for enterprise, mid-market and SMB companies.

Chief Transformation Officer (CEO, COO)

Evlos Technology

Executive Leadership Coach

InnoVenture Iowa

USA TODAY NETWORK Ventures

Business Transformation Consultant + Leadership Coach

Stage3 Agency / MediaWorks

Business Transformation Consultant

DMSE Sports, Inc.

Kiehl's Since 1851

Running USA

Leading nonprofit through transformational stage of growth.

🔸 STRATEGY:  Led strategic planning and implementation, transforming the organization to be the educational thought leader in the $10B+ endurance industry

🔸 BUSINESS DEVELOPMENT:  Guided business development initiatives, resulting in 20% YOY sponsorship growth.

🔸 MARKETING:   Developed marketing initiatives that led to 15% growth within 6 months.

🔸 FINANCE:  Realigned budget leading to 7% increase in EBITA margin 

🔸 PARTNERSHIPS:  Led partnership acquisition strategy

🔸 PRODUCT DEVELOPMENT:  Implemented data management systems and led product development of new website and content platform.

🔸 RESEARCH / DATA ANALYTICS: Led multiple high-profile, industry-leading research projects including Athletic and Fitness Behaviors of Gen Z, Global Runners Survey and Event Management Report

🔸 MEDIA RELATIONSHIPS:  Represented the organization in media, including the WALL STREET JOURNAL, ABC TV, and the NEW YORK TIMES

Interim CEO

Board Of Directors (President, Secretary)

VolunteerLocal

SweatWorks

I transform companies into high growth businesses

Since I am not the best at promoting myself, I decided to write a poem instead.

If I'm going to be egocentric, I might as well have it rhyme, right?

Jeff was born in Philly,
But don’t think that makes him silly,
He grew up outside of New York,
And was 32 before he ever tasted pork.

But none of that is info you will care about,
It’s his mind for business that makes people want to shout,
He’s got more insights than most people dream about,
There’s nothing more he loves than helping other people out.

He’s an avid problem solver, that’s what he knows,
His focus is on helping executives grow,
He’s a results-driven leader who helps make you more money,
Like he’s done for Citi, Nestle, Gannett, Omnicom and Sony.

He’s a 3x entrepreneur and successful corporate leader,
He’s part coach, part therapist, and a tiny part teacher.
He’s been called a “leader’s leader”, which is quite nice,
He’s really easy to talk to if you want some advice.

So let’s wrap up this poem, it’s gone on long enough,
The point that I’m making shouldn’t be too tough,
If you want creativity and smarts and the secrets to growth,
You should talk to Jeff, it will benefit us both.

—-

Here's what some of my clients say:

"Jeff is a masterclass in itself"
"Every leader needs Jeff Matlow on speed dial"

Learn more about me here:
www.linktr.ee/jeffmatlow

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Fractional CEO/COO/CRO

I help jumpstart growth at 7-9 figure businesses. 

Expert at strategy, operations and processes that elevate teams to the next level and create quantifiable growth. 

Throughout my career of worked with companies such as Nestle, Citibank, eBay, Kellogg’s, Gannett Media, Omnicom and many more. 

Owner of the By Title Only newsletter, empowering 7k subscribers with the secrets to
BUILD A BETTER COMPANY and BE A BETTER LEADER.  bytitleonly.substack.com

Cosmic Threads Sound Therapy

Sound Therapist

The Massage Center & Yoga Studio

Spa Experience Director

J.Crew

Store Director

Warby Parker

Optician Apprentice

• Communicated Warby Parker’s values and brand philosophies on the sales floor. 

• Delighted customers through nothing-but-wonderful service.

• Demonstrated unparalleled product knowledge and offers exceptional style advice. 

• Anticipated the needs of my team and customers alike.

• Always ready to lend a hand and offer support.

• Helped to foster an inclusive culture by treating customers and colleagues with respect.

• Dreamt up ways to reinvent the glasses-shopping experience. 

• Proactive and positive team player who led by example and treated business as my own. 

• Consistently exceeded sales goals and KPI’s.

Sales Advisor

Aesop

• Managed and responded to communications received from global customers through multiple channels, including email and live assistance.

• Provided a flawless and consistent customer experience, building strong customer relationships; identifying opportunities to improve the customer experience; ensuring timely, engaging and intelligent communication standards were delivered; while contributing to maximizing sales and financial growth.

• Demonstrated commitment to outstanding customer service. 

• Exhibited high organization and resourcefulness with the ability to juggle multiple priorities and conflicting deadlines.

Online Customer Service Consultant

• Leader in the ability to consult, serve and prescribe Aesop products to new and existing customers. 

• Assisted Store Manager with training, organization and store maintenance, operational tasks delegated to me, and successful store operations.

• Ensured that the highest level of service was provided to customers, while maximizing sales and financial growth. 

• Appointed Visual Merchandising Advocate- Supported Campaign refreshes, updated staff on specific VM changes, and maintained the highest level of store VM standards. 

•Led by example whilst providing in-store coaching to team, working alongside them to demonstrate best practices in hosting, consultations, customer service, linkage, and product knowledge, resulting in increased sales and consistently surpassed sales goals.

Retail Consultant

• Exceeded and surpassed sales goals, whilst maintaining budget requirements.

• Strong focus on Lead Indicators to affect positive change in increasing Key Performance Indicators, and overall health of the business. 

• Led by example whilst providing in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge.

• Empowered consultants through delegation of tasks, provided constructive feedback and supported the staff in their professional development by working collaboratively to create growth plans.

• Acknowledged progress, and contributions while emphasizing accountability for development actions.

• Assessed the development level of each retail consultant to adjust management style accordingly, focusing on each consultant's unique skills and abilities.

• Provided ongoing training and enhancement of staff in relation to product knowledge, expectations, and hosting standards.

• Member of the Social Impact Committee, supporting and facilitating volunteering opportunities throughout the community.

• Prescribed guests with custom skincare recommendations through authentic and meaningful interactions, utilizing demonstration based techniques.

• Initiated marketing activations with surrounding businesses in Coconut Grove.

• Embodied the philosophy and high expectations of the company, all the while setting a benchmark service experience.

• Engaged in continuous personal development through Aesop and outside leadership programs.

Store Manager

• Launched and developed a new location at Brickell City Centre, with noted exponential growth, positioning ourselves as a Tier 1 Signature Store.

• Exceeded expectations by surpassing sales goals, whilst maintaining budget requirements.

• Strong focus on Lead Indicators to affect positive change in increasing Key Performance Indicators, and overall health of the business. 

• Led by example whilst providing in-store coaching to team, working alongside them to demonstrate best practice in hosting, consultations, customer service, linkage and product knowledge.

• Empowered consultants through delegation of tasks, provided constructive feedback and supported the staff in their professional development by working collaboratively to create growth plans.

• Acknowledged progress, and contributions while emphasizing accountability for development actions.

• Assessed the development level of each retail consultant to adjust management style accordingly, focusing on each consultant's unique skills and abilities.

• Provided ongoing training and enhancement of staff in relation to product knowledge, expectations, and hosting standards.

• Member of the Social Impact Committee, supporting and facilitating volunteering opportunities throughout the community.

• Prescribed guests with custom skincare recommendations through authentic and meaningful interactions, utilizing demonstration based techniques.

• Hosted and facilitated multiple monthly training and development meetings with staff from all four Aesop locations in Miami.

• Initiated marketing activations with surrounding businesses in Brickell City Centre.

• Embodied the philosophy and high expectations of the company, all the while setting a benchmark service experience.

• Engaged in continuous personal development through People Matter Training, Management at Aesop, the Consultant Development Course, Workday Learning Modules, and outside leadership programs.

Odds Concept

• Promoted from sales associate to store manager, within a short period of time.

• Client development and sales for a unique pop-up space.

• Visual merchandising and fine jewelry displays.

• Payroll, scheduling, and all operational tasks. 

• Motivated staff to meet weekly and monthly sales goals.

• Maintained impeccable inventory standards, and resolution of discrepancies. 

• Received new merchandise and returned product to vendors.

• Recruited, interviewed and trained new personnel. 

• Instructed team on daily responsibilities, sales goals and product knowledge.

• Production assisting with special events and trunk shows.

• Photography and social media development, with a focus on Instagram.

• Styling and art direction.

• Communicated inventory needs to buyers.

• Email marketing tools management (Mailchimp).

• Team player and creative contributor.

• Quick, creative problem solving.

Chrome Hearts, Freelance

• Chrome Hearts, Miami Design District, 4025 NE 2nd Ave. Miami, FL 33137
Personal Assistant to Laurie Lynn Stark (November/ December 2017)

• The Athina Divina Expo at Jungle Plaza, Miami Design District, FL 
Sales Associate for Danny Santiago's Santika Design, and Maria Barraco's Animal Vintage 
(October 2017)

• Cabana Show, Miami Beach, FL 
Personal Assistant,  Wardrobe Presser for Mariel Gamboa, CEO of Yvonne S. (July 2017)

• Bieber Purpose Tour Pop Up at Alchemist, Miami Beach, FL 
Production Coordinator (June 2016)

 • If These Walls Could Talk, a Film by Paris Kain 
Makeup, Stylist Assistant (April 2015)

 • Airball Snarkitecture Pop Up at Alchemist, featuring work by Daniel Arsham, Miami Beach, FL 
Production Assistant (December 2014)

 • Colette Art Drive Thru Pop Up at Alchemist, featuring Chrome Hearts and Rene Gonzalez Architecture, Miami Beach, FL
Production Coordinator, Styled and Dressed roller girls for interactive art installation 
(December 2013)

• Thom Browne Insane Asylum Art Basel Installation at Alchemist, Miami Beach, FL 
Window Dresser and Visual Merchandising (December 2013)

Personal Assistant and Freelance Professional for Fashion Shows and Pop Up Events

Rick Owens

• Luxury retail operations. 

• Maintained a high level of visual merchandising standards, with Italy’s corporate VM guidelines. 

• Traveled to Paris and New York to attend fashion shows, and worked in tandem with the global buyer for seasonal buys. 

• Motivated staff to meet monthly sales goals. 

• Received new merchandise, and organized EOS returns. 

• Inventory and loss prevention. 

• Reported daily to corporate HQ, and provided complete transparency in all aspects of the business. 

• Completed payroll, scheduling, expense reports, sales reports and all operational tasks. 

• Photography, art direction, and social media development, with a focus on Instagram.

ALCHEMIST

• Managed and motivated a team of successful salespeople in meeting and surpassing end-of-year sales goals.

• Vast experience in opening and developing four successful high-end multi-brand boutiques.
 
• Achieved and exceeded monthly sales goals and consistently generated more than 25% of annual sales revenue over a nine year period, all the while administering day-to-day operations at multiple store locations.

• Consistent number one sales, specializing in apparel, fine jewelry and leather goods.

• Deep understanding of evolving product aesthetics and brand philosophies.

• Cultivated, informed and maintained a select list of local and international clients in upcoming trends, as well as classic couture collections.

• Administered day-to-day operations at multiple store locations.

• Recruited, interviewed and trained new personnel. 

• Instructed team on daily responsibilities, sales goals and product knowledge.

• Received new merchandise and executed visual merchandising creative plans.

• Planned and arranged special events, trunk shows, and Art Basel functions.

• Organized and implemented professional training and development tools for the sales team. 

• Managed consignments, alterations, and private appointments for VIP clientele.

• Up-to-date in the finer characteristics of sophisticated luxury apparel, accessories and world-class designer jewelry.

• Art direction, photography and social media development.

• Email marketing tools management (Mailchimp, Farfetch). 

• Lead generation and customer relationship management. 

• Sourced, developed and produced creative visual concepts. 
 
• Communicated inventory needs to buyers.

• Client recognition and development.

General Manager/ Sales Specialist

Oxygene Fashion

• Consecutive top seller for men's and women's couture apparel and fine jewelry. 

• Generated and nurtured client relationships.

Sales Specialist

Management • Sales Specialist • Growth Strategies • Team Development • Creative

Successful retail store leader and sales specialist with 20+ years of progressive experience in a retail/ hospitality environment with 17 years managing people. Vast experience in developing and nurturing new businesses from the ground up, as well as flagship and multi-unit management experience, all while setting benchmark service experience. 

Proactive and empathetic professional who is team focused, adapts well to a multitude of scenarios, with a creative mind and an enthusiastic approach to learning and implementing new information and methods. 

Demonstrated bottom-line performance through P&L, merchandising, staff management, loss control, and inventory management initiatives. Extensive experience in managing and motivating teams of all sizes, in meeting and surpassing end-of-year sales goals, with consistent YOY growth.

Creating and nurturing client relationships in an authentic and meaningful way, is a passion of mine, as well as empowering and coaching individuals to meet their full potential.

taplio

The Battle

Jeff Matlow

Jasmine K.

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