Jeff Lizik

RedShift Digital Marketing

WHAT I DO: I help Marketing Executives (CMOs, VPs, Directors, etc.) and Small Business Owners attract clients, increase revenue and stand out from the crowd online by creating & implementing customized digital marketing plans.

BRANDS I HAVE WORKED WITH: Along with RedShift, I have worked with or for local and national clients and brands including: 

AutoNation
Bagel Bites
Federated Investors
GNC
Gold's Gym
Huggies
Kleenex
Mario Lemieux Foundation
Time Warner Cable

MY FOCUS: I have a strong focus on serving Professional Services, B2C and eCommerce businesses.

WHAT MAKES ME UNIQUE: Having achieved major marketing & sales success working with brands like Huggies, Kleenex and Bagel Bites along with Small Businesses, I have a unique view of and appreciation for ensuring EVERY aspect of a digital marketing plan is seamless and strategic no matter what size your business is or how many employees are involved.

MY PHILOSOPHY: I practice what I call Digital Marketing Essentialism - a finite process that ensures you have a solid foundation in place online so that all your other marketing efforts work exponentially together.

SERVICES I PROVIDE: Our full service, Digital Marketing Agency (RedShift) provides you with the strategy, planning and execution of digital marketing services including:

👨‍💻. B2C Marketing
👨‍🏫  B2B Marketing Strategy
🤖  Chatbot Implementation
📱  Content Marketing
📊  Customer Acquisition
📱  Digital Marketing
📊  Digital Marketing Analytics
👨‍💼  Digital Strategy
💵  E-commerce SEO
✉  Email Marketing 
📱  Inbound Marketing
👨‍💼  Customer Acquisition & Retention
📱  Pay Per Click (PPC)
📷  Photography
🎙  Podcast Services
📊  PPC Bid Management
📱  SEO (Search Engine Optimization)
📱  SEO Audits
📱  Social Media Marketing
📺  Video Production

READY TO TALK?
🖥   www.RedShiftDM.com
✉   jeff@redshiftdm.com
☎   412-656-5696

President & CEO

Executive Vice President Digital Marketing

HubSpot

Pittsburgh Hubspot User Group Leader

C-leveled

Providing marketing strategy and acting as the marketing executive and tactical team for small businesses, start-ups, entrepreneurs and established businesses.

As a CXO I get to work with some great start-ups and entrepreneurs from all over the country. We help bring marketing ideas to life, act as the executive marketing management team for businesses across a variety of verticals and help established businesses tackle new challenges, re-brand themselves and even re-create their business and marketing models.

We have a bench of management consultants and professionals on our team ready to help almost any business that needs business advice, business strategy, business systems and processes, marketing strategy & tactics, venture funding and growth strategy and tactics.

CXO, Inbound Marketing, SEO, SEM, Content Marketing, Social Media Marketing, Email Marketing

Guilty Soles, LLC

Online Marketing ★ B2C Sales ★ Online Lead Generation ★ User Experience ★ Social Media Marketing ★ Content Marketing ★ Blogging ★ Website Marketing Analytics ★ SEO ★ Search Engine Marketing

Director Of E-Commerce & Marketing

Peak Internet Marketing

Peak Internet Marketing was a full-service online marketing service provider that created online marketing strategies and implemented those strategies for our clients.

Principal, Inbound Marketing, SEO, SEM, Content Marketing, Social Media Marketing, Email Marketing

American Textile Company

I brought a wealth of experience from my time at Kimberly-Clark and ACNielsen to help American Textile Company embrace and implement fact based selling as part of their overall sales and marketing strategy. I helped the organization understand the power of category and space management and implemented a category management and business analysis department.  Our team integrated strategic planning discussions, key business analysis, marketing insights and consumer insights as part of the regular selling process.  This later evolved to an integration of shopper marketing becoming an integral part of the category management team.  

We serviced most major retailers in North America including Walmart, Target, Kohls, Bed Bath and Beyond, Kmart, Sears and dozens of others.  Collectively, my team helped manage retail sales and sales strategy for over 28,000 retail locations.  

Our sales and category management approach was new to the textile industry and allowed us to grow the business twofold over a five year period.

Director of Sales Operations, Category Management, Shopper Marketing, Consumer Insights

AFI generated sales of $4.2 million within it's first full calendar year of business. The business grew from an in-home operation to the second largest online retailer, in the world, in it's niche in under two years.

My day-to-day responsibility was to manage the entire sales, marketing and technical side of our e-commerce business including marketing strategy and implementation, planning, assortment decisions, server/software maintenance, ROI tracking and implementation.

I oversaw all website design, content and implementation of the total user experience. We utilized site metrics/analytics to create a better customer experience and implemented targeted marketing initiatives. We maintained quarterly, online competitive reporting, marketing analysis and planned/managed all media buying including targeted email marketing campaigns, banner ad marketing campaigns, online PPC marketing campaigns, marketing data analysis, ROI analysis and PPC bid management.

I also implemented and oversaw a site wide SEO project, initiated online customer service program design and implementation, developed and implemented a marketing and branding strategy that catapulted AFI to be within the top 500 sellers in the entire eBay marketplace and the top 10 sellers within the sporting goods category.

President, eCommerce, Inbound Marketing, SEO, SEM, Content Marketing, Email Marketing

The Nielsen Company

At ACNielsen I managed a team of 6 market research analysts that consulted Heinz USA’s Frozen Food Division on all market research related to brand marketing and strategic planning decisions.

We increased ACNielsen’s Heinz Frozen Foods account revenue nearly two-fold in first year as a team.  One of our more memorable accomplishments was discovering, analyzing and countering two very important competitive trends that helped refocus and defend the Bagel Bites brand.  

Our team managed all market research projects covering pricing, assortment, consumer attitude and usage, competitive sales and marketing analysis, category trends, consumer trends and influenced marketing initiatives, packaging decisions, product positioning and new product development.

Client Manager, Account Manager, Sales Representative, Consumer Research Manager

Kimberly-Clark

At Kimberly-Clark I quickly moved through the ranks as Sales Rep I, Space Mgmt Specialist, Category Analyst I, Customer Business Manager II and Category Analyst II.

Early on I managed all District Space Planning and Category Management projects before moving into a sales role.  As a Customer Business Manager I managed sales for our personal care line and planned all account specific marketing campaigns of Kimberly-Clark in coordination with available promotional funding and promotional planner sales analysis tool to ensure adequate return on our marketing investment while meeting all sales quotas for our SuperValu account.

My category management role included:
•	Managing  account specific product efficiency assortment analysis for various accounts in the U.S. NE and NC Regions
•	Managing account specific product volume and profit analysis for various accounts in the U.S. NE and NC Regions
•	Supplying account’s with competitive comparisons and sales and marketing analysis within specific U.S. marketplaces
•	Assisting sales reps in analyzing their sales and marketing budgets within specific categories to assure an acceptable return (profit & volume) on promotional dollars spent

Category Analyst, Category Manager, Space Planning Specialist, Account Manager

Working w/ Serial Entrepreneurs Committed to Growing Their Online Visibility, Traffic and Lead Generation via a Proven, Long Term Framework Encompassing SEO, Content Marketing and Lead Gen.

I specialize in assisting marketing executives (CMOs, VPs, Directors) and small business owners in boosting their online exposure, drawing in customers, maximizing earnings, and gaining a distinctive edge by creating and implementing personalized digital marketing strategies.

BRANDS I HAVE WORKED WITH: 
- AutoNation
- Bagel Bites
- Federated Investors
- GNC
- Gold's Gym
- Huggies
- Kleenex
- Mario Lemieux Foundation

MY FOCUS: I have a strong focus on serving Professional Services, B2B, SaaS and eCommerce businesses.

WHAT MAKES ME UNIQUE: Having achieved major marketing & sales success working with brands like Huggies, Kleenex and Bagel Bites along with Small Businesses, I have a unique view of and appreciation for ensuring EVERY aspect of a digital marketing plan is seamless and strategic no matter what size your business is or how many employees are involved.

MY PHILOSOPHY: I practice Digital Marketing Essentialism - a finite process that ensures you have a solid foundation in place online so that all your other marketing efforts work exponentially together.

SERVICES I PROVIDE: Our full service Digital Marketing Agency (RedShift) provides you with the strategy, planning, and execution of digital marketing services, including:

👨‍💻   B2B Marketing
👨‍🏫   B2B Marketing Strategy
🤖   Chatbot Implementation
📱   Content Marketing
📊   Customer Acquisition
📱   Digital Marketing
📊   Digital Marketing Analytics
👨‍💼   Digital Strategy 
📱   Inbound Marketing
👨‍💼   Customer Acquisition & Retention
📱   Pay Per Click (PPC)
🎙   Podcast Services
📊   PPC Bid Management
📱   SEO (Search Engine Optimization)
📱   SEO Audits
📱   Social Media Marketing
📺   Video Production

Lets grab a virtual coffee some time! 

🖥    www.RedShiftDM.com
✉    jeff@redshiftdm.com
☎    412-656-5696

CRO To Make Your Bank Account Dance 🕺🏼 | Scaling D2C Brands | $30 Million In Incremental Revenue Added Through CRO | 400+ Websites/Landing Pages Average CVR 5.37% | Co-Founder @ Solvexmedia | We Are Hiring |

Looking to lower your customer acquisition cost and supercharge your sales?

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5 Million In Spend - 30 Million In Tracked Revenue - 6x ROAS ( Hit me up for the proof ) 

We can help you: 
💠 Build a website that CONVERTS like CRAZY
💠 Run Facebook™ Ad Campaigns advertising that generates a POSITIVE ROI
💠 Email & SMS that opens a floodgate of REPEAT PURCHASES
💠 Funnel creation - Taking someone from UNAWARE to a RAVING FAN
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Who we work with: 

👔 Online eCommerce entrepreneurs who want to scale fast. Whether you’re just starting out or already have a 7-figure business, I’ll work with you to create a custom plan to hit your goals. 
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𝐑𝐞𝐚𝐬𝐨𝐧 𝐛𝐞𝐡𝐢𝐧𝐝 𝐭𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭: 


Working at Deloitte gave me direct exposure to Fortune 500 companies looking to diversify their marketing efforts into digital. My three years there consisted of handling ad-spend budgets in excess of $1,000,000 a month all while generating a positive ROI and meeting all KPIs.  

Got tired of corporate, decided to use the skillset I had to build a few ecom brands, made some money (two exits), then had some fun. 

Now back running the show at one of the fastest-growing growth agencies, Solvexmedia. With the goal of passing forth the knowledge, skills, and experience I have acquired by being in the trenches, getting my teeth kicked in, and learning the hard way.

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𝐀𝐫𝐞 𝐲𝐨𝐮 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨:

🔥 Have the processes and systems you need to have in place to facilitate incredible growth and mind-blowing valuations?
🔥 Have the resources, marketing and strategic guidance you need to navigate your way to the next major revenue milestone in your business?
🔥 Have the framework for incredible business valuations, multiples and exits?

𝐓𝐡𝐞𝐧 l𝐞𝐭’𝐬 𝐭𝐚𝐥𝐤!

🤙 Message me here or email kam@solvexmedia.com

Kam Hossieny

I nearly had a heart attack looking at our client's sales dashboard.

This skincare brand had been selling their hero face serum at $29.99 for years. 

It was their comfort zone. 
Their safe space.

Still, one question kept bugging me

What if they were losing money without knowing it?

So we ran a split test. 

Four price points:

• $24.99
• $29.99 (their original)
• $34.99
• $39.99

I was SURE the $24.99 would win on volume. 

My client bet on their tried-and-true $29.99.

Both of us were dead wrong.

The $39.99 price point crushed everything else. 

Not just in revenue - in UNITS SOLD too.

Mind. Blown. 🤯

They'd been undervaluing their product for YEARS.

Here's what we learned:

1. Higher price = higher perceived value
When we raised the price, people assumed the serum was more potent than competitors.

2. Price anchoring works
We added a $59.99 "premium size" that few bought, but it made $39.99 feel like a bargain.

3. Conversion rate isn't everything
The $24.99 option converted best (4.2%) but the $39.99 made way more money at 3.1%.

4. Test EVERYTHING, even when you're scared
Your gut feeling might be holding your business back.

The craziest part? 

We almost skipped the test—thought no one would pay more.

Thought we “knew” the customer.
We didn’t.

How we cut customer acquisition costs by 40% by fixing this one retention issue ☝️

I was reviewing a client's marketing budget last month when I spotted something alarming.

They were spending $50K/month on ads to acquire new customers...

...while completely ignoring the 67% who bought once and never came back.

"We need more customers!" they insisted when I questioned their strategy.

Wrong. ❌

What they needed was to stop the leaky bucket.

Here's what we discovered:

Their post-purchase experience was a DISASTER. 

After checkout, customers entered a black hole of communication. 

No follow-up emails. 
No usage guidance. 
No community connection.

Just silence until the next promotional blast.

So we made one critical change:

We built a proper onboarding sequence that actually TAUGHT people how to use the product they just bought.

The results shocked even me:

• Repeat purchase rate jumped from 22% to 48%
• Customer lifetime value increased by 71% 
• And most importantly – acquisition costs dropped by 40%

All because we stopped chasing new customers and started valuing the ones we already had.

Here's the harsh truth most brands miss: 

➜ Retention isn't just some nice-to-have metric. 

It's the economic engine of your entire business.

When customers stick around longer

you can afford to acquire them in the first place.

The best marketers understand this simple equation: 

⭐ Fix retention first, then scale acquisition.

Not the other way around.

Your FAQ page is more powerful than you think. 🧠

I stumbled across Quiet Mind’s FAQ section today and... wow

It wasn’t just informative 

it *felt* like someone genuinely cared.

Most FAQ pages? 

They’re either a legal checklist or a last-minute SEO dump. 🗑️

But Quiet Mind made theirs feel like a soft landing. 

➜ gentle tone 
➜ specific questions 
➜ empathy baked into the copy

They didn’t assume people knew what a weighted pillow is. 

They addressed real concerns:
– ADHD
– anxiety
– even how long it takes to adjust

This is smart CRO.

Why? 

Because the more questions your customer has to Google, the less likely they’ll buy from you. 

Instead of pushing the product harder

👉 Quiet Mind slowed down and walked with their customer. 

That builds trust. 
That boosts conversions.

So if you’re building your FAQ page? 

Don’t just think “search terms”
Think about “support” 

Make it sound like you’re answering your best friend’s questions.

Because in the end, people don’t want perfect copy. 

They want to feel understood.

graphical user interface, text, application, email

The Hue that increased our add-to-cart clicks by 13%.

"Nobody picks brown."

That's what my designer said when I suggested testing it for our client's add-to-cart button.

She was right - in 7 years of CRO testing

I'd never once seen brown outperform the standard "conversion colors."

But something about this luxury leather goods brand felt different.

Their audience wasn't responding to the bright blues and oranges that normally dominate e-commerce. 

Those colors felt... cheap against their earthy, sophisticated palette.

So we tested brown 

- a rich, chocolate shade that complemented their aesthetic.

The results shocked our entire team:
• 13% increase in add-to-cart clicks
• 9% boost in completed purchases
• Longer average session duration

The lesson? 

Context matters more than convention.

Your brand isn't everyone else's brand. 
Your customers aren't everyone else's customers.

The "best practices" that work for most might be precisely what's holding YOU back.

What industry "rule" have you broken that actually improved your results?

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solvexmedia

The "anti-hype" copy approach that tripled my client’s conversion rate

I just committed e-commerce blasphemy last month.

I convinced a client to REMOVE all the hyped-up marketing language from their product pages.

Their marketing team nearly had a collective heart attack.

"But HOW will people know our product is amazing without saying it's amazing?!" they protested.

Here's what we did instead:

We replaced EVERY single hype phrase with brutally specific details.

• "Revolutionary formula" → "Contains 0.5% retinol that took 37 trials to stabilize"
• "Unbelievable results" → "73% of users saw reduced fine lines within 28 days"
• "Game-changing technology" → "Uses a patented airless pump that prevents oxidation"

No more empty superlatives. 
No more meaningless buzzwords.

Just honest, specific, verifiable facts.

The result?

Their conversion rate TRIPLED in the first 30 days.

Email signups jumped 78%.
Return rate dropped 24%.

Turns out, customers in 2025 have developed a powerful immunity to marketing hype. 

They've seen too many "revolutionary" products that were anything but.

What they crave now is SPECIFICITY.

They want to know exactly what they're getting and exactly how it will help them.

The best part? 

This approach actually forces you to create better products. 

You can't hide behind vague language when you commit to specifics.

One e-commerce founder told me: "This approach made us realize our product wasn't as good as our copy claimed. So we improved the actual product instead of just the marketing."

Try this: 

- Look at your highest-traffic product page. 
- Count how many empty superlatives you're using. 
- Then replace each one with a specific, provable detail.

You might just be shocked by what happens next.

Would you dare to try the "anti-hype" method on your store?

I fired a client last week.

They were bringing in $20K monthly revenue, but I walked away from the contract.

Why? 

Because they asked me to lie.

"Can't you just say our product is handmade? No one will know the difference."

After ___ years in this industry, I'm tired of pretending there isn't a MASSIVE ethical problem with how most brands approach marketing.

Let's call it what it is: 

Most of what passes for "marketing" today is just manipulation wearing a fancy name tag.

I see it everywhere:

• Fake scarcity ("Only 3 left!" when there's unlimited inventory)
• Fake urgency ("Sale ends tonight!" that magically extends)
• Fake exclusivity ("VIP access" that everyone gets)
• Fake results (Photoshopped before/afters)

All designed to short-circuit critical thinking and trigger impulse purchases.

But here's what I've learned from working with over 200 e-commerce brands:

The companies that ACTUALLY win long-term don't manipulate. 
They market.

Real marketing is about two things:

• Telling the genuine truth about your product
• Understanding human psychology to communicate that truth effectively

The difference? 

Intent and honesty. 🔥

One approach builds sustainable businesses. 

The other builds short-term sales that collapse when customers realize they've been duped.

I watched a skincare company triple their customer lifetime value by simply being radically honest about what their products could and couldn't do.

Their competitors are still pushing miracle claims and wondering why their retention rates are abysmal.

The truth sells better than lies

—it just takes longer and requires a better product.

So here's my challenge to fellow marketers: Can your products succeed without manipulation tactics?

If not, maybe it's time to improve the product instead of the persuasion.

What do you think? 
Is the line between marketing and manipulation getting too blurry?

"Wait... why is everyone clicking THERE?"

That’s what I said when I checked our heatmap for the first time.
We had spent months obsessing over Google Analytics
- tracking bounce rates
- session times
- conversion funnels

But none of that told us what we saw in one heatmap session.

We assumed customers were following a logical flow:
📍 Land on the page
📍 Read the product description
📍 Click the CTA

But the heatmap showed something wildly different.
➜ People were clicking on an image that wasn’t even a button.
➜ Scrolling back up multiple times before adding to cart.
➜ Ignoring the "Buy Now" button completely.

Analytics told us the "what."
Heatmaps showed us the why.

So we made one simple change:
We turned that randomly clicked image into a button.

What happened next?

✅ Click-through rate shot up.
✅ Bounce rate dropped.
✅ Sales increased—without touching ad spend.

💡 The lesson?
Customers don’t always act how you expect.
Sometimes, your biggest conversion boost is hiding in plain sight.
Heatmaps expose the invisible roadblocks stopping people from buying. 🔥

How Kylie Jenner crashed Shopify in just minutes.

🙅♂️ Not because of some fancy AI 
🙅♂️ or a complex funnel

But because her landing page did something most brands ignore. 🥱

Here’s what every e-com founder can learn from it 

Back in 2015, Kylie Jenner launched her first batch of Lip Kits.

💄 No complicated sales pages.
💄 No aggressive pop-ups.
💄 No over-explaining.

Just one clean landing page that made buying stupidly easy.

The result? 

Sold out in less than a minute.

Here’s why it worked (and what most brands get wrong):

1) Hype + Urgency = Sales

❌ Kylie didn’t just sell lipstick. 
✅ She made it feel exclusive.

Limited stock. 
High demand. 
One shot to buy.

Most brands? They launch quietly and hope people show up. 

Big mistake.

2) Clear & simple CTA

No clutter. 
No distractions. 
Just one goal: BUY NOW.

Most brands bury their CTA under walls of text. 

(Remember: If people have to think, they won’t buy)

3) Familiar checkout 

No weird forms. 
No unnecessary steps. 

Just fast, frictionless buying.

Most brands overcomplicate checkout. 

Fewer clicks = more conversions.

💡 Things to keep in mind:

You don’t need to be a Kardashian to sell out in minutes.

You just need a landing page that makes buying feel effortless.

Most e-com brands overcomplicate it. 

Kylie didn’t—and that’s why she won.

"TikTok is ruining attention spans!" I told my marketing team last year.

Two weeks later? 

Caught myself watching videos of a guy restoring vintage toasters at 2 AM.

The irony wasn't lost on me. 

Here's my controversial take: 

TikTok isn't the villain—it's actually giving us a masterclass in user psychology that we SHOULD apply to e-commerce.

My own store was struggling with 6-second average product page views 

But after studying why I couldn't escape the TikTok vortex, I revamped our pages and tripled time-on-page.

5 psychology tricks that works:

1. Instant payoff 

TikTok doesn't waste your time with preamble. 

Neither should your product pages.

I ditched our fancy intro animation and put the goods front and center. Sales jumped 18%.

2. Visual storytelling > walls of text

Nobody reads anymore. Sorry, writers.

We replaced half our product descriptions with short videos showing the product in action. Engagement shot up overnight.

3. The "just one more" effect

TikTok creates those "I'll watch just one more" loops that trap you for hours.

We redesigned our product pages with small curiosity gaps as you scroll. 

People started exploring our entire catalog instead of bouncing.

Look—I'm not suggesting we manipulate customers. 

But I AM suggesting that most e-commerce sites are boring.

The sites that win make shopping as enjoyable as entertainment.

And honestly? 

That's not evil. 
It's just good business.

I once had a Harvard PhD proofread our landing page.

"This copy is written at a 5th-grade reading level. It's embarrassingly simplistic."

Two weeks later, our conversion rate hit an all-time high.

After spending millions on testing across 200+ client websites

I've learned one uncomfortable truth: 

➜ Your brilliant, sophisticated audience reads like 5th graders when they're online.

And fighting this reality is costing you money.

The data shocked me too. 

We A/B tested "intelligent" copy against simplified versions across industries

finance
SaaS
luxury goods
even academic services

The simplified version won. 
Every. Single. Time.

When we reduced reading complexity:

Finance site: +24% conversion lift
B2B software: +18% demo bookings
Luxury retailer: +32% cart additions

These weren't minor tweaks. 

We ruthlessly:
• Chopped sentence length in half
• Eliminated industry jargon
• Cut paragraphs to 2-3 lines max
• Used words a 10-year-old could understand

The most surprising result? 

Customer quality didn't drop. 

The PhDs and CEOs still converted—they just did it more often.

My hot take: Writing simple copy isn't "talking down" to your audience. 

It's acknowledging they're overwhelmed, distracted, and scanning on their phones between meetings.

The truly elite brands don't showcase their intelligence through complexity. 

They demonstrate it through clarity.

So let the Harvard PhDs critique your "simplistic" copy. 

Then smile when your conversion rates make your competitors weep.


What do you think?
Does complex copy convert better for your audience, or am I onto something?

American Giant didn't beg for my money. 

That's why I gave them more.

Here’s what happened 👇

I was checking out with one item 

But before I clicked “Complete Purchase,” 

they hit me with a smart upsell.

No aggressive discount countdown.
Just this calm, confident message:

“Add our best-selling tee for $30 — only at checkout.”

That’s it.
No fluff. 
No scroll-heavy carousel.

Just one clear offer, perfectly timed, and priced to make me pause.

✨ It felt like a nudge, not a pitch.
✨ It was relevant — same aesthetic, same quality.
✨ And the copy? Subtle but persuasive.

This is how you do upsells right.

✔ Show up after the buyer commits, not before.
✔ Keep it focused — don’t give them decision fatigue.
✔ And make it feel like a perk, not a trap.

The result?

I added the tee.

Because it didn’t feel like a marketing trick.
It felt like a brand saying, “Hey, this piece completes the look.”

And that, my friends, is good CRO in action.

graphical user interface, text, application

The best navigation feels invisible. 🤔

But when I clicked on PANGAIA's site, something made me stop scrolling...

I opened the Men’s menu—and I just stared. 

It didn’t flash. 
It didn’t animate.
It didn’t even try to be flashy. 

But it felt *premium.*

A quiet flex. 

Here’s why this minimal slide-out menu works:

1) It respects your space.
It doesn’t take over the screen. It slides in *just enough* to offer options without hijacking the shopping vibe.

2) It organizes like a stylist. 

The layout feels like a curated wardrobe rack. 

Clear categories. 
Easy to skim. 
No “explore everything” chaos.

3) It complements the product.

That full-screen model on the right doesn’t just look good—it adds emotion. 

You don’t just see clothes. 

You *feel* the mood.

From a CRO lens? 

This is a clean, low-friction way to boost browsing without interrupting intent. 🤑

A lot of brands go full chaos on mobile navs: 

Sliders, pop-ups, carousels, filters on filters. ❌

But here’s the truth: 
Less noise = more flow 🧘 

And PANGAIA nails that soft confidence.

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I spent $10K testing offers across 50 brands. 

The winners all broke these 3 "rules"

Last quarter, I did something a little crazy.

I spent $10,000 of my own money buying from 50 different DTC brands to study their offers.

My credit card company called TWICE to check if my account was hacked. 

But the insights were worth every penny.

Here's what shocked me:

The brands with the highest conversion rates weren't following the standard "best practices" at all.

In fact, the most successful offers actually BROKE these 3 so-called "rules"

I didn't feel "seen." I felt stalked.

Last week, a marketing email addressed me by name

mentioned the exact product I'd been browsing

AND referenced the city I was in

Then I checked our own company's automation sequence and realized—with horror

We were doing the same thing.

That's when I had to confront the uncomfortable question every modern marketer faces: 

➜ Where's the line between personalization that converts and personalization that creeps people out?

After 3 years of testing personalization tactics across our e-commerce platforms

I've found the sweet spot between creepy and compelling. 

It wasn't where I expected.

The breakthrough came when we accidentally launched a campaign with broken personalization tags. 

Instead of showing customers' browsing history, we simply acknowledged: 

"We noticed you were looking for quality kitchen tools."

The vague reference performed 39% better than the hyper-specific one.

Why? 

Because it recognized the customer's intent without revealing how much we knew about them.

I learned that:
1. Customers want to feel understood, not surveilled
2. Acknowledging the problem beats regurgitating their search history
3. Subtle nods to their needs outperform "we-know-everything" messaging

My unpopular opinion? 

The best personalization is the kind customers don't even notice.

My friend walked into my home office last Tuesday

pointed at my laptop

and asked: "Is that the same company as the one on your phone?"

She couldn't read the brand name. 

She just recognized the visual identity.

That question led to our biggest marketing breakthrough last year.

You see, I'd been arguing with our design team for months about maintaining strict brand consistency across all channels. 

They wanted creative freedom; I wanted cohesion.

So we ran a split test:

• Group A saw our consistent branding experience across all touchpoints
• Group B saw our "creative" variations optimized for each platform

The results? 

Consistent branding increased conversions by 13% and recognition by 26%.

But here's what really blew my mind: 

➜ the consistent experience didn't just convert better
➜ it also reduced our customer acquisition costs by 18%

Why? 

Because people who encountered our brand multiple times in different places needed fewer touchpoints before converting. 

The familiarity bred = trust

My friend intuitively understood what marketers often forget: 

Your customers experience your brand across fractured moments on different devices. 

Each inconsistency creates tiny cognitive friction.

Show me your brand's social cause. 

I'll show you why it's failing.

"So what's your brand's social cause?"

The founder smiled proudly. "We donate 1% of profits to ocean cleanup."

"And where's that mentioned on your site?" I asked.

"Footer. Under 'Corporate Responsibility.'"

I nodded. "That explains your 0.3% conversion lift."

Last month, I audited 50 e-commerce brands with "purpose-driven" initiatives. 

The results were eye-opening:

42 brands buried their cause like a shameful secret.
8 brands made it part of their core identity.

Guess which ones saw an 18% conversion increase?

The hard truth: 

➜ consumers can smell "cause-washing" from a mile away.

The brands winning with purpose don't just donate

they transform their entire business model around solving a problem.

One client couldn't figure out why their "buy one, give one" model wasn't moving the needle. 

Then we discovered their customers didn't even know about it until AFTER purchase.

We brought their mission to the forefront

—hero banner, product descriptions, unboxing experience.

Conversions jumped 22% in three weeks.

Your cause isn't a checkbox. 

It's either in your DNA 

Or it's just marketing.

I learned this the hard way when a tiny, overlooked mistake cost us thousands—

...until we fixed it.

The best part? 

It took less than an hour to fix.

Here’s where to start if you want instant revenue gains:

A while back, we were running ads that should have been converting.

🔥 The CTR was solid.
🔥 Traffic was flowing.
🔥 People were adding to cart.

Yet... sales were flat. 

I assumed it was an ad problem.
Maybe our targeting was off?
Maybe the creative wasn’t strong enough?

Nope.

The real issue? 

A broken checkout button.

(like seriously) 

A glitch made it impossible for mobile users to complete their purchase. 👾

This happens to brands all the time.

Most people focus on fixing the wrong thing—

- Spending more on ads
- Rewriting product descriptions
- Redesigning the homepage

When in reality, one tiny broken step is blocking sales. 

Here’s how to find your the 1 (tiny broken) step away from your 💲💲💲:

1. Step into your customer’s shoes. 
⤷ Buy something from your own store today.

2. Check heatmaps. 
⤷ See where visitors drop off.

3) Read support tickets. 
⤷ If multiple customers complain about the same issue, it’s killing conversions.

Copy-paste headline formulas are lazy marketing.

I discovered 7 headline formulas that boosted our click-through rates by a shocking 31%.

The funny part? 

I'd dismissed these as "overdone" right before our traffic decreased.

Here's what actually worked:

1. The "How We" formula

➜ Not "How to" (yawn) but "How We [Achieved Specific Result]"

People want proof, not theories.

2. The Unexpected Number

➜ "[Unusual Number] Ways We Fixed Our Checkout Page"

Nobody cares about "10 tips" anymore, but they'll click on 7, 13, or 29.

3. The Bold Challenge

➜ "Stop [Doing Common Practice] If You Want [Desired Outcome]"

Challenging industry norms gets clicks every time.

4. The Confession

➜ "We Were Wrong About [Common Belief]"

Nothing hooks readers like someone admitting their mistakes.

5. The Specific Timeframe

➜ "How We Doubled Conversions in 17 Days"

Vague promises underperform specific timeframes by 24%.

6. The "What Nobody Tells You"

➜ "What Nobody Tells You About [Common Practice]"

Appeals to everyone's fear of missing insider knowledge.

7. The Counterintuitive Result

➜ "Why [Common Tactic] Actually Hurt Our Sales"

Contradiction creates curiosity.


I used to think formulas were for amateurs. 

Now I know better: 
Structure enables creativity rather than limiting it.

My opinion? 

Great marketing isn't about reinventing wheels. 

It's about knowing which proven wheels to use for the terrain you're on.

What headline formula has worked surprisingly well for your business?

"Nobody buys the middle option anyway."

That's what I insisted when our product team suggested adding a third price tier.

The decision to ignore them cost us roughly $127,000 in lost revenue over 4 months. 

When I finally caved and agreed to test a third plan

something unexpected happened: 
➜ our "target" middle package sales jumped by 36%.

I now have to admit my team was right during every monthly review meeting. 

Here's what I learned about pricing psychology the hard way:

1. We were accidentally making our premium plan look absurdly expensive

With just two options, our high-tier plan seemed like highway robbery compared to the basic. 

Adding a middle option made premium feel more reasonable.

2. The "compromise effect" is frighteningly powerful

Turns out our brains are wired to avoid extremes. 

When given three options, most people gravitate toward the middle

—it feels like the responsible choice.

3. The "decoy effect" is equally potent

Our new middle tier was priced closer to premium but with notably fewer features. 

This made premium suddenly look like a stellar deal.

The strangest part? 

We actually saw a small increase in premium plan purchases too. 

The third option didn't cannibalize

—it catalyzed.


My unpopular opinion: 

most companies (especially SaaS) would benefit from MORE price points, not fewer. 

The "keep it simple" mantra is costing you money.

And don't worry about "decision paralysis" that kicks in at 7+ options, not 3-4.

So if you're still offering just two pricing tiers because "that's what everyone does"...

you might be leaving money on the table.

Just like I was.

Anyone else found pricing psychology principles that contradicted your initial assumptions?

"Just delete the damn button."

That's what our lead developer snapped after I spent two hours debating tiny checkout page copy changes.

Everyone thought I was being obsessive. 

Maybe I was.

But three weeks later, that "obsession" with micro-copy had increased our checkout completion rates by 9% 

— translating to an additional $247,000 in annual revenue.

All from changing just 5 words.

The change that made the difference? 

Replacing "Complete Purchase" with "Get [Product Name] Now" on our checkout button.

That's it. 
Five simple words.

The second biggest win? 

Swapping "Enter shipping information" with "Where should we send your [product]?"

These tiny text tweaks made our conversions jump because they transformed sterile instructions into human conversation.

I've since become evangelical about micro-copy

Those small bits of text that everyone overlooks:

• Form field labels
• Error messages
• Button text
• Progress indicators
• Confirmation messages

My team now jokes that I have "micro-copy OCD," 

but they can't argue with the results. 

Last month's changes to our error messages alone recovered an estimated $36,000 in otherwise abandoned carts.

The hard truth I've learned: 

Customers don't abandon checkout because of big UX failures. 

They leave because of tiny moments o:
- confusion
- hesitation
- uncertainty

—all influenced by micro-copy

Most companies obsess over hero headlines but ignore these small-yet-mighty conversion levers hiding in plain sight.

taplio

The Battle

Jeff Lizik

Kam Hossieny

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