Senior Customer Success Leader leading Customer Success, Professional Services, and customer-facing revenue teams resulting in equity events and exits.

Awards
•	One to Watch in Saas, 2021 (The Future of SaaS)
•	Top 25 Customer Success Influencers & Strategists, 2021 (SuccessHacker)
•	Top 50 Customer Success Influencers, 2022 (SmartKarrot)
•	Top 50 Customer Success Pros to Follow, 2023 (Customer Success Cafe)
•	Top 100 Customer Success Influencers & Strategists, 2022 & 2023 (SuccessHacker)
•	Top 100 Revenue Voices on LinkedIn, 2023 (Sales Almanac)
•	Top 100 Revenue Voices on LinkedIn, 2024 (Sales Almanac)

Jeff Heckler

HiLink

Vice President of Customer Success

Jill Wessel Consulting

Consulting with Customer Success leaders in startup companies looking to build their inaugural Customer Success function. 

- Develop a CSM recruiting, hiring, onboarding, and development plan
- Identify business targets and create a strategic template for achieving targets
- Build operational rigor and systems to support CS functions

Founder

Extern

Growth and Partnerships Advisor

Solsten

Solsten is advancing the human experience, empowering companies to build deeply resonating and healthier human-centered experiences. At the intersection of play, psychology, and AI, our suite of products gives companies the ability to understand and meet their audiences’ experiential expectations at every step of their journey—ushering in a new era of technology that is better for people, and brilliant for businesses.

Spearheading the new Customer Success function from the ground up and collaborating directly with Executive Leadership, Sales, Marketing, and Product to identify, devise, and execute processes, strategies, and programs aimed at maximizing customer lifetime value. 

Developing and executing strategies for hiring, training, managing, and developing skills of Sr. CSMs.

Delivered $50k+ in upsells in first 2 quarters 
Increased NRR by 11%

Director of Customer Success

Vendition

Initiated the company’s first Customer Success department by hiring and training inaugural team of CSMs, developing SOPs and playbooks, and analyzing and sharing key metrics and business trends with relevant stakeholders.

Decreased churn by 13% within two fiscal quarters.

Senior Account Executive

Center for Responsive Schools

- Responsible for providing strategic and tactical leadership for the creation, implementation, and continuous improvement of a comprehensive sales program for territory development, client acquisition, and relationship management with public, private, independent, national, and international school and district leaders. 

- Overseeing, growing, and training a team of professional sales managers and representatives and account, customer care, and support staff. 

- Sustaining positive communication, camaraderie, collaboration and community between and among teleworking staff and Program staff

- Provides oversight for all functions of the Educational Partnerships department, including but not limited to territory sales, development and management, sales performance, customer care and support, inventory management, and overseeing training program for sales team.

Director of Sales and Customer Success

Playworks New England

The Regional Partnerships Director is responsible for collaborating with both Playworks’ national team and the regional leadership team to create and refine an integrated earned revenue strategy for growing Playworks’ services within the region. She contributes to a strategy to increase impact in the schools and districts that are of the highest  priority. This responsibility extends to building relationships with other community organizations, government agencies and funders as appropriate, as well as representing Playworks at events, conferences and community gatherings.

Regional Sales Director

- Provide Playworks Pro trainings and consultation to teachers, school staff and administration, and youth workers within the areas of play, youth development, physical activity, group management and conflict resolution

- Contribute to the development and continued quality improvement of Playworks curriculum, including working with Playworks Pro to develop training content and techniques

- Support the creation of written materials and tools such as training packets, posters, conference programs, promotional materials and other educational and marketing resources

- Build ongoing relationships with key strategic partners to generate opportunities for future trainings.

- Provide trainings to clients outside of the youth development sphere in order to support strategies that bring in new resources and partnerships that extend Playworks' reach.

Pro Trainer

- Bring healthy play and physical activity to primarily urban and low-income schools to create a positive environment for learning and teaching. 
- Extensively trained and placed in an elementary school to work alongside teachers and school administrators to implement our on-site Playworks Coach program.  
- Generate community and family involvement in their school community by recruiting and supporting volunteers and facilitating community engagement activities.

Program Coordinator

My core values:

🔥 Be Bold. Don’t hesitate to try the unusual thing. Don’t let fear of failure keep you from innovating.

😌 Be Humble. Ask questions. Listen. Accept help and ideas from others.

📚 Be Smart. Seek out new ideas. Utilize the resources you have. Leverage the knowledge and experiences of your team.

taplio

The Battle

Jeff Heckler

Jill Wessel

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