Senior Customer Success Leader leading Customer Success, Professional Services, and customer-facing revenue teams resulting in equity events and exits.

Awards
•	One to Watch in Saas, 2021 (The Future of SaaS)
•	Top 25 Customer Success Influencers & Strategists, 2021 (SuccessHacker)
•	Top 50 Customer Success Influencers, 2022 (SmartKarrot)
•	Top 50 Customer Success Pros to Follow, 2023 (Customer Success Cafe)
•	Top 100 Customer Success Influencers & Strategists, 2022 & 2023 (SuccessHacker)
•	Top 100 Revenue Voices on LinkedIn, 2023 (Sales Almanac)
•	Top 100 Revenue Voices on LinkedIn, 2024 (Sales Almanac)

Jeff Heckler

Ascent Cloud

Working with the Marketing team to help nurture demand for pre-sale & post-sale efforts
Content writing and management for Ascent Cloud product sites
Social Media - Brand Marketing & Management
Customer Marketing / Product Marketing efforts serving overall Customer Journey Lifecycle

Demand Generation Analyst 

MANAGER, CUSTOMER SUCCESS (2021- 2024)
MANAGER, CUSTOMER SUCCESS & CUSTOMER SUPPORT (2021-2022)

Manager, Customer Success and Customer Support

Team Lead, Sr. Customer Success Manager

Enterprise Customer Success Manager

Sales Development Representative (B2B SaaS)

CS Insider

Co-Founder & Coach

Digilock

● Handled 80 enterprise customers, identified market potential & cross-collaborated with teams to streamline business processes, increasing New ARR by 20% in 2016 & coached & mentored Jr. Sales Reps

Sr. Account Manager (Inside Sales Representative)

Photop Technologies, inc.

● Worked with Human Resources & Accounting team for order management & clerical duties with a portfolio of 50+ clients. Managed renewal transactions & took care of payment processing for renewal, upsell & Expansion

Human Resource and Accounting Assistant

Knights Inn

General Manager | Project Manager

Best Western® Hotels & Resorts

Front Desk Manager | Coach | Trainer

I help passionate learners find clarity in their career goals | Customer Success Leader | Growth Coach | Speaker | Founder | Startup Advisor

I’ve spent the last decade in Customer Success, Sales, and Marketing—leading teams, building strategies, and most importantly, helping people help people.

Professionally, I’m a former Customer Success Leader turned Marketer at Ascent Cloud, where we help sales teams plan, execute, and grow using tools like Geopointe, LevelEleven, and Territory Planner. I've worked in the Salesforce ecosystem for over a decade, with deep experience across both the technical and relational sides of the platform.

I’m also the Co-Founder of CS Insider, a go-to newsletter for customer success professionals, and a Growth Coach with Pathway by CS Insider, where I help individuals find clarity in their careers, build their personal brands, and take aligned steps forward.

🎯 Recognized as:

Top 25 Customer Success Influencer

Top 50 Women in CS

Top 222 Influencer by Engati

At my core, I’m a lifelong learner who believes in growing with intention. I value empowerment, meaningful connection, and showing up authentically—especially in spaces that often reward the opposite.

My mission is to empower people, teams, and organizations to recognize the power within—and move forward with resilience, clarity, and confidence.

Core Values:
✨ Empowerment
📚 Continuous Learning
🎯 Intentionality
🌱 Growth Mindset
⚖️ Balance
💫 Fulfillment
🤝 Community

If you’re into content that inspires, challenges the norm, and makes you think—you’re in the right place.

Let’s connect.

taplio

The Battle

Jeff Heckler

Ashna Patel

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