parcelLab

• Administered Zendesk platform, maintained dynamic templates and placeholders, and implemented automated alerts, ensuring smooth customer support operations
• Designed and implemented trigger flows, cron jobs, and worked with JavaScript to create Emails and Track&Trace pages in HTML & CSS, enhancing usability and boosting conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Jira, Cronicle, DataDog, Metabase, Graylog, DBT

Technical Support Engineer

• Administered Zendesk platform and maintained dynamic templates and placeholders, ensuring smooth customer support operations
• Designed and implemented responsive email templates, tracking landing pages, and banners to enhance usability and boost conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Zelda, Jira

Technical Content Developer

• Experienced in managing CRM tools (Hubspot & Salesforce) for Sales & Marketing with 180,000+ contacts, optimizing inbound lead processes, and analyzing inbound pipeline performance.
• Skilled in standardizing campaign reports & presentations with clear KPIs & pipeline performances for C-level executives, ensuring effective communication of marketing results.
• Proficient in overseeing marketing operations, including exporting reports, linking campaigns, drafting automated emails, creating nurturing workflows, and maintaining website content, while also executing quarterly ABM campaigns.

Main tools:
Hubspot, Salesforce, Contentful, Excel, Miro, Powerpoint, 6sense

Marketing Operations Coordinator

• Successfully led the website migration project from WordPress to a headless CMS (Contentful), ensuring a seamless transition and improved website performance.
• Proficient in drafting landing pages and maintaining websites, utilizing both WordPress (until April 2022) and Contentful CMS (from April 2022 onwards) to deliver a user-friendly and visually appealing online presence.
• Skilled in maintaining CRM tools (Hubspot) for Sales & Marketing, overseeing marketing operations such as exporting reports, linking campaigns, drafting automated emails, and creating nurturing workflows, while also supporting events and experience squad in building and maintaining landing pages and tracking lead generation activities for OX-Fest 2022.

Main tools:
Hubspot, Salesforce, Contentful, Miro, Wordpress, Turtl

Digital Marketing Coordinator

• Proficient in supporting the maintenance, management, and improvement of the parcelLab website, including the creation of landing pages and conducting web A/B tests to optimize user experience and engagement.
• Skilled in SEO reporting, ensuring website visibility and implementing strategies to improve search engine rankings and organic traffic.
• Experienced in managing social media platforms, driving brand awareness, and engaging with the target audience through strategic content creation and community management. Additionally, provided research and support for German DTC studies, contributing to valuable insights and informed decision-making.

Main tools:
Hubspot, Wordpress, SEMRush, Hootsuite

Marketing Working Student

• Assisting in the successful website relaunch on December 21st, 2020, ensuring a smooth transition and improved user experience.
• Contributing to the German E-Commerce shipping study in 2021, conducting research and analysis to provide valuable insights into the industry. (Link to the study provided below)

Main tools
Wordpress, Excel

Marketing Intern

Karl Reichenbach GmbH

• Conduct comprehensive qualitative and quantitative research and provide expert consultation on relevant markets.
• Continuously update industry knowledge and stay informed about the markets under investigation.
• Generate insightful reports and actionable recommendations for internal use, ensuring clarity and usefulness for organizational decision-making.

Research Analyst

Western Digital

Intern

BASF

Versatile skill set that spans across customer-, marketing- & business-operations with expertise in CRM systems administration, coding, analytics, website migrations & maintenance.

Jeevan Jelaindren

CEWE Österreich

My core responsibilities: 
* Orchestrating PR campaigns, strategic media planning, and collaborative media partnerships for optimal brand visibility.
* Crafting compelling textual content to enhance communication and engagement strategies.
* Oversight of customer magazine, ensuring impactful content delivery and audience connection.

PR & Content Manager

Nestlé

Corporate Communications Manager

My core responsibilities:
* Setting the marketing strategy 
* PR management
* Campaign management 
* Sales enablement
* Local event management in coordination with events team
* Partnership marketing

Marketing & Communications Manager (DACH)

Swatch Group

Managing Public Relations for following brands in Austria: Union Glashütte, Rado, Tissot, Mido, Certina, Hamilton

Public Relations

MINTED

Planning and coordinating internal & external communications as well as supporting and consulting our clients with their communication agendas.

PR Consultant

Peek & Cloppenburg KG Wien

Preparing, supporting and assisting with media cooperations, press inquiries, photo shootings, event organisation etc. 
Responsible for media monitoring, press reviews and creating internal newsletters.

Internship Public Relations & Corporate Communications

Redaktion Wien - Andreas Becker und Partner für RTL

Mainly for the magazine shows Explosiv & Punkt12 on RTL.

My core responsibilities:
* Researching new topics for RTL Explosiv & Punkt 12
* Contacting potential interview partners 
* Location scouting
* Organization on and off set (before / during / after shooting)
* Leading interviews 
* Follow-up communication with interview partners

Journalist

Mainly for the magazine shows Explosiv & Punkt12 on RTL

Intern Editorial Office / Production

Manageers

Voluntary work for new Austrian business community platform.

* Internal communications
* Writing & editing articles for our website, blog and newsletter in coordination with the other divisions
* Interviews with investors & mentors 
* Preparation of PR material and presentations
* Event planning

Head of Content Marketing & Events

H. Stepic CEE Charity - Verein zur Unterstützung karitativer Projekte in Zentral- & Osteuropa

* External Communications / Correspondence
* Project research, monitoring, support & reporting 
* Website support (writing, editing & translating articles)
* Drafting & editing PR texts

Communications Project Coordinator

"We're all just humans. Let's communicate that way, too."

• B2B & B2C Marketer and Communications Expert

• FMCG | Tech | Fashion & Luxury Goods

My passion lies in crafting compelling content, devising strategic PR plans, and leveraging media for impactful storytelling. With over 8 years in the industry, I've managed PR for renowned brands, orchestrated successful marketing strategies, and facilitated effective internal and external communications.


taplio

The Battle

Jeevan Jelaindren

Lena Nagl

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