parcelLab

• Administered Zendesk platform, maintained dynamic templates and placeholders, and implemented automated alerts, ensuring smooth customer support operations
• Designed and implemented trigger flows, cron jobs, and worked with JavaScript to create Emails and Track&Trace pages in HTML & CSS, enhancing usability and boosting conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Jira, Cronicle, DataDog, Metabase, Graylog, DBT

Technical Support Engineer

• Administered Zendesk platform and maintained dynamic templates and placeholders, ensuring smooth customer support operations
• Designed and implemented responsive email templates, tracking landing pages, and banners to enhance usability and boost conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Zelda, Jira

Technical Content Developer

• Experienced in managing CRM tools (Hubspot & Salesforce) for Sales & Marketing with 180,000+ contacts, optimizing inbound lead processes, and analyzing inbound pipeline performance.
• Skilled in standardizing campaign reports & presentations with clear KPIs & pipeline performances for C-level executives, ensuring effective communication of marketing results.
• Proficient in overseeing marketing operations, including exporting reports, linking campaigns, drafting automated emails, creating nurturing workflows, and maintaining website content, while also executing quarterly ABM campaigns.

Main tools:
Hubspot, Salesforce, Contentful, Excel, Miro, Powerpoint, 6sense

Marketing Operations Coordinator

• Successfully led the website migration project from WordPress to a headless CMS (Contentful), ensuring a seamless transition and improved website performance.
• Proficient in drafting landing pages and maintaining websites, utilizing both WordPress (until April 2022) and Contentful CMS (from April 2022 onwards) to deliver a user-friendly and visually appealing online presence.
• Skilled in maintaining CRM tools (Hubspot) for Sales & Marketing, overseeing marketing operations such as exporting reports, linking campaigns, drafting automated emails, and creating nurturing workflows, while also supporting events and experience squad in building and maintaining landing pages and tracking lead generation activities for OX-Fest 2022.

Main tools:
Hubspot, Salesforce, Contentful, Miro, Wordpress, Turtl

Digital Marketing Coordinator

• Proficient in supporting the maintenance, management, and improvement of the parcelLab website, including the creation of landing pages and conducting web A/B tests to optimize user experience and engagement.
• Skilled in SEO reporting, ensuring website visibility and implementing strategies to improve search engine rankings and organic traffic.
• Experienced in managing social media platforms, driving brand awareness, and engaging with the target audience through strategic content creation and community management. Additionally, provided research and support for German DTC studies, contributing to valuable insights and informed decision-making.

Main tools:
Hubspot, Wordpress, SEMRush, Hootsuite

Marketing Working Student

• Assisting in the successful website relaunch on December 21st, 2020, ensuring a smooth transition and improved user experience.
• Contributing to the German E-Commerce shipping study in 2021, conducting research and analysis to provide valuable insights into the industry. (Link to the study provided below)

Main tools
Wordpress, Excel

Marketing Intern

Karl Reichenbach GmbH

• Conduct comprehensive qualitative and quantitative research and provide expert consultation on relevant markets.
• Continuously update industry knowledge and stay informed about the markets under investigation.
• Generate insightful reports and actionable recommendations for internal use, ensuring clarity and usefulness for organizational decision-making.

Research Analyst

Western Digital

Intern

BASF

Versatile skill set that spans across customer-, marketing- & business-operations with expertise in CRM systems administration, coding, analytics, website migrations & maintenance.

Jeevan Jelaindren

NJOY 

Senior Manager Manufacturing Engineering

JACOBS DOUWE EGBERTS

Production Manager

Vinda Group SEA

• Responsible for the application of systems, standards, work instructions and procedures for safety, quality and HMEx (Hygiene Manufacturing Excellence) (it is the equivalent of TPM)
• Is responsible for the operation results SQCDM (Safety, Quality, Cost, Delivery & Morale) related to his/her area of responsibility
• Applies DDS (Daily Direction Setting) methodology to create and run to standards
• Accountable for Performance Management process and responsible for consequence management within his/her department
• Accountable for monthly group reports to SCA Asia Pacific headquarters and MLT presentations covering main KPIs and events within Manufacturing; provides information for performance and best practices benchmarking with other SCA manufacturing sites.
• Member of Safety & Health Committee, steering identification and correction of unsafe conditions and promotion of a safe and healthy working environment. Steers continuous revision of safety and health policies and procedures to ensure their relevancy.

Budget:
• Directly approves department's expenses and establishes budget control systems to govern expenditures; is a resource to the development of capital expenditure requests, providing information for investments justifications.

Strategy:
• Contributes to the annual strategic planning process; responsible to ensure implications and consequences of the approved strategic plan are reflected in the groups plans and budgets.
• Ensure goals and priorities are achieved on time. Provide guidance and coach team in order to meet their respective job purposes and company’s objectives.

Leadership:
• Provides overall direction and leadership to the Manufacturing team; continuously coach team members in order to improve skills and effectiveness.
• Coaches, mentors and develops subordinates to the maximum of their capacity; empowers and motivates subordinates to achieve results and drives this culture throughout the organization.

HOD Production

Nestle S.A.

Line Manager

F&N Holdings

Line Operations Engineer

Seiko Epson Corporation, Japan

Maintenance Engineer

Experienced Senior Manufacturing Engineering Manager with a demonstrated history of working in the consumer electronics, food and consumer goods industry. 15+ years experience in MNCs working in production implementing TPM and lean manufacturing. I work closely with counterparts from US & Europe for roll out projects, knowledge sharing and trainings. I believe strongly that exemplary leadership, great teamwork and clear communication is key to success. Skilled in LEAN Manufacturing, Change Management, Strategic planning and execution, RCA, Continuous Improvement, Leadership, and Engineering.

taplio

The Battle

Jeevan Jelaindren

Kumarasivam Tirunavukarasu

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