parcelLab

• Administered Zendesk platform, maintained dynamic templates and placeholders, and implemented automated alerts, ensuring smooth customer support operations
• Designed and implemented trigger flows, cron jobs, and worked with JavaScript to create Emails and Track&Trace pages in HTML & CSS, enhancing usability and boosting conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Jira, Cronicle, DataDog, Metabase, Graylog, DBT

Technical Support Engineer

• Administered Zendesk platform and maintained dynamic templates and placeholders, ensuring smooth customer support operations
• Designed and implemented responsive email templates, tracking landing pages, and banners to enhance usability and boost conversion rates
• Collaborated closely with Engineering, Implementation and Customer Success teams, analyzed customer documentation, optimized processes, and established quality guidelines, contributing to improved communication and customer satisfaction

Main tools:
Visual Studio Code, GitHub, Zendesk, MogoDB, Zelda, Jira

Technical Content Developer

• Experienced in managing CRM tools (Hubspot & Salesforce) for Sales & Marketing with 180,000+ contacts, optimizing inbound lead processes, and analyzing inbound pipeline performance.
• Skilled in standardizing campaign reports & presentations with clear KPIs & pipeline performances for C-level executives, ensuring effective communication of marketing results.
• Proficient in overseeing marketing operations, including exporting reports, linking campaigns, drafting automated emails, creating nurturing workflows, and maintaining website content, while also executing quarterly ABM campaigns.

Main tools:
Hubspot, Salesforce, Contentful, Excel, Miro, Powerpoint, 6sense

Marketing Operations Coordinator

• Successfully led the website migration project from WordPress to a headless CMS (Contentful), ensuring a seamless transition and improved website performance.
• Proficient in drafting landing pages and maintaining websites, utilizing both WordPress (until April 2022) and Contentful CMS (from April 2022 onwards) to deliver a user-friendly and visually appealing online presence.
• Skilled in maintaining CRM tools (Hubspot) for Sales & Marketing, overseeing marketing operations such as exporting reports, linking campaigns, drafting automated emails, and creating nurturing workflows, while also supporting events and experience squad in building and maintaining landing pages and tracking lead generation activities for OX-Fest 2022.

Main tools:
Hubspot, Salesforce, Contentful, Miro, Wordpress, Turtl

Digital Marketing Coordinator

• Proficient in supporting the maintenance, management, and improvement of the parcelLab website, including the creation of landing pages and conducting web A/B tests to optimize user experience and engagement.
• Skilled in SEO reporting, ensuring website visibility and implementing strategies to improve search engine rankings and organic traffic.
• Experienced in managing social media platforms, driving brand awareness, and engaging with the target audience through strategic content creation and community management. Additionally, provided research and support for German DTC studies, contributing to valuable insights and informed decision-making.

Main tools:
Hubspot, Wordpress, SEMRush, Hootsuite

Marketing Working Student

• Assisting in the successful website relaunch on December 21st, 2020, ensuring a smooth transition and improved user experience.
• Contributing to the German E-Commerce shipping study in 2021, conducting research and analysis to provide valuable insights into the industry. (Link to the study provided below)

Main tools
Wordpress, Excel

Marketing Intern

Karl Reichenbach GmbH

• Conduct comprehensive qualitative and quantitative research and provide expert consultation on relevant markets.
• Continuously update industry knowledge and stay informed about the markets under investigation.
• Generate insightful reports and actionable recommendations for internal use, ensuring clarity and usefulness for organizational decision-making.

Research Analyst

Western Digital

Intern

BASF

Versatile skill set that spans across customer-, marketing- & business-operations with expertise in CRM systems administration, coding, analytics, website migrations & maintenance.

Jeevan Jelaindren

Cordance

Recruited more than 30 roles in first 110 calendar days while filling 22 in US and Canada

⚡️ Fastest hire to date - from Recruiter screen to Offer signed - 9 days ⚡️

Created/creating (it's a work in progress) Talent Acquisition function from scratch, processes and structure for 17 different companies under the Cordance umbrella

💚 Site Admin and huge advocate for Greenhouse, completed entire implementation for 17 different use cases with white labeled career pages, 17 different job and offer approval workflows, customized email templates, automations, and roughly 400 users in 17 different departments with different back office technology and integrations PLUS customized how-to user documents utilized org wide

This list is not exhaustive and continuing to grow 🙃

Senior Talent Acquisition Partner

Flash

Contract role: full-cycle recruitment for technical, G&A, Blue Collar, SaaS talent across the US and Dominican Republic within the urban mobility and EV industry from IC’s to Executive roles.

13 assigned reqs - 7 hires within 45 calendar days; 11 hires within 65 calendar days; 12 hires within 87 day contract with 100% offer acceptance rate.

Collaborated with stakeholders from Csuite to Mid-level hiring managers to fill exempt and non-exempt roles while focusing on candidate experience.

Collaborated with Talent Acquisition team to optimize systems and streamline processes for Recruitment best practices.

Senior Talent Acquisition Specialist

HealthTrust Workforce Solutions

Contract Technical Recruiting for new business vertical - Expanse

Technical Recruiter

HCA Healthcare

41% InMail open rate for 2023
35% InMail open rate for 2022

Global Talent Acquisition Manager recruiting specialty, niche roles within the US, UK, Spain, and Germany (companies first US Talent professional)

Providing a white glove candidate experience, while coordinating across multiple timezones (7)

Successfully worked with setting and achieving OKR's, maintaining collaborative projects for Talent Acquisition, People team and hiring managers

Owing the full-cycle recruiting process for Engineers, GTM, Product, Technical, and executive level roles

Sourcing diverse candidates for niche specialties within the eCommerce industry

Serving executives and hiring managers as a strategic partnership in sourcing, interviewing, and hiring diverse, top-talent

Creating non-bias, best hiring practices for recruiting processes and procedures

Negotiating contracts for TA tech stack while fully utilizing current tech stack

Implementing and executing recruiting operations initiatives for the Talent Acquisition team. Designed external candidate communications, automated ATS workflows, non-bias scorecards, non gender-coded job descriptions, hiring manager interview trainings, and InMail communications

Engaging external support on niche roles, detailing contract specs, coordinating efforts, and aligning

Driving traffic to company website and LinkedIn increasing applicants from personal LinkedIn branding

Hiring Freeze June 2022 (increased diversity candidates by 94.12% on 2 roles before freeze paused hiring)
Recruiting Operations FT 6/22 to 9/22; RIF July 2022
People Team restructure June 2023, Talent Acquisition team released

Global Talent Acquisition Manager

HireNetworks

41% InMail open rate 

#1 in the company in candidate submittals during tenure; 1 week fell to #2

First placement in less than 45 days

How niche? PE backed, forestry SaaS startup - XDR, AE, Product Mgr, and Project Manager (CSM)

Work directly with account managers, hiring managers and C suite executives to create job descriptions for hiring talent

Niche startup and tech GTM, Product, Recruiter, and technical roles

Source, screen and place active and passive candidates

Create talent pipeline of entry to director level professionals within laboratory, HR/People, marketing, project manager, product manager, SaaS, sales, procurement, accounting roles and more

Drive traffic to company website and LinkedIn increasing applicants from personal LinkedIn branding

Recruiter | Marketing | Sales | Tech | Startups | SaaS

Key Corporate Services, LLC

Placed 2 niche, speciality candidates during tenure; first placement on day 46

How niche? Successfully created pipeline for a CDMO business development professional with needed experience as a chemist in homogeneous catalysis + organometallic chemistry 

Global US recruiter for technical niche roles in US, India, China, and EU

Developed and utilized unique outreach messages, cold calls, and cold emails with attention grabbing subject lines

Executive Recruitment Professional engaged by Presidents, CFOs, and General Managers for critical roles including Business Development, Technical Services, Finance and Accounting for the Pharmaceutical and Biotech industries. 

PHARMACEUTICAL & BIOTECH SPECIALIZATION
Outsourced services including Contract Manufacturing Organizations (CMO), Contract Development and Manufacturing Organizations (CDMO), Contract Research Organizations (CRO), Active Pharmaceutical Ingredients (API), Intermediates, Fine Chemicals, Excipients, Analytical and Bioanalytical Testing, Clinical Trial Services, eClinical Technology, Integrated Drug Discovery & Development, Pre-Clinical, Contract Packaging, Custom Synthesis, Custom Fill-Finish, Biosimilars, Mammalian Cell Culture.

Executive Recruiter

Self Employed

Sourced, internally recruited and mentored passive candidates for the fitness industry working with multiple hiring authorities in different facilities and specialties.
Developed personal talent pipeline of over 150 fitness professionals in 10 different specialties within Middle Tennessee, referred to other talent acquisition specialists, hiring authorities and companies for roles.
Created and continually sought innovative methods for client recordkeeping and data entry with increased efficiency using various SaaS, as well as improved daily operations and communications with hiring authorities.
Remotely maintained multiple schedules at 5-8 facilities simultaneously, included 3-5 corporate accounts, 3-6 private clients with 10-20 group fitness classes weekly.

Human Resources Manager

72 Media Group

Successful remote account manager for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations as well as coordinating schedules with C Suite executives while utilizing GSuite to manage client accounts, billing/payable, prospecting clients, available program inventory, etc.
Implemented sales and new business opportunities to achieve bottom line results gaining over $30,000 in revenue for a seasonal program as well as creating a scholarship contest, managing talent for on-air commercials, creating live-reads, and managing program inventory.
Drafted internal and external communications on behalf of executives to assist with the efficient flow of information to production staff, client/client representatives and talent to create high-quality and brand-specific ads for television, radio and social media programming.
Boosted brand awareness using paid and grassroots social media campaigns, implemented promotional campaigns via social media, scholarship contest, email marketing, tv ads, digital programming; managed sales tactics for Scorebird and seasonal digital programming via various digital marketing platforms.
Researched potential clients as well as prospected and coordinated sales territory for Scorebird CEO, VP of Sales and on-air talent in order to be well-prepared and organized for sales appointments to gain signed contracts from over 110 Tennessee high schools reaching over 14,000 weekly ad views on app.
Tracked and scheduled co-owner’s calendar with 1-4 yearly keynote speaking events for educational institutions, not-for-profit’s, small businesses and corporations as well as account management for services provided.

Human Resources & Executive Director

YogaClub

Content creator and blogger for yoga anatomy, technique, philosophy and apparel.

Blogger

Promoted brand via social media marketing as well as used personal and business network to sell multiple brands under company umbrella.
Created content and engaged clients, customers and fellow brand ambassadors on company page and group.

Brand Ambassador

✨ Hey y’all! About me… I like long walks on the beach, my favorite color is ….. joking let’s skip to the good stuff 👇🏼👇🏼👇🏼

👩🏻‍💼 This HR/People team life chose me from the beginning. I love processes and structure, even creating them from scratch, I’m an overachiever by nature. I thrive in companies of all sizes, with a passion for startups/scaleups, where there’s impactful career development as well as a great team and hiring managers to partner with. In a perfect World, working with diverse and global colleagues and candidates makes my heart happy! 🗺️

☕️ My life hours are always open for coffee chats with friends, new or historic. Even those needing a People person’s advice or a brainstorming session to turn operational People teams to exceptional People experiences, from candidates to employees (that's my passion). 🫶🏼

🩵 I'm a people enthusiast and a firm believer that people are the heart and soul of every successful business. In business and People business, there are always challenges, none I won’t take on. It’s about creating the right mindset, preventing burning out, and providing outstanding results. ⚡️

😇 As an "in recovery" ENTJ turned ESTJ, life is mellowing me out. However, I stand strong in my enneagram 8w7 & 8w9 traits. Society will try to tell you one story about us female 8's ... but for a healthy 8 *read in therapy because sanity 😜* it points to my love for innovation, collaboration, being supportive of those around me, and getting things done!

🤝🏼 I’m always up for connecting and networking! 📲 

⛔️ PS please don’t come in my inbox after connecting to immediately sell me anything! ⛔️
🚨 PPS sending InMails, emails, or connection request about a role has no effect on your application in the hiring process. Unfortunately, I will not respond to these attempts🚨

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Jeevan Jelaindren

Kristen Hopkins

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