Jean Kang

Path to PM

"Jean isn’t a program manager coach solely because she’s done the role. She’s a coach because she’s done both the role AND gone the extra mile to document what she’s researched and learned masterfully. 

“Jean’s the real deal, and I couldn’t recommend her more to someone questioning how to take the next step in their career."

Founder & CEO

LinkedIn

Instructor profile: https://www.linkedin.com/learning/instructors/jean-kang

LinkedIn Learning Instructor 

Business Insider

Contributing Writer

Figma

Focus on leadership strategy and helping Product Support operate with even greater agility, clarity and cohesion

Strategic Program Manager

First Program Manager on Product Support, leading some of our most strategic organizational and company initiatives in partnership with cross-functional leaders across Legal, Product and Eng, Marketing, Comm, and Security

Senior Program Manager

CX GTM program manager responsible for how CS goes to market with Product through scaled enablement such as training, communication, and playbooks for 200+ CSMs globally across 11 offices.

Global GTM Enablement Program Manager

Chief of Staff, Women at Linkedin

UN Women

Board Member

Pinterest

Advertiser Ops & Strategy

Facebook

Client Solutions Manager

Intuit

SMB Sales

✨ PM Career Coach, x7 pivoter, helping other pivoters land amazing Program Manager roles and 🔥 thrive on the job | Founder of 🚀 Path to PM | Senior Program Manager @ Figma • Ex-Linkedin, Meta, Pinterest, Intuit

Over the last decade, I led impactful programs at companies like LinkedIn, Pinterest, & Figma.

But here’s the part that surprises people:

- I didn’t have a PMP certification.
- I’m a proud career pivoter. 
- I didn’t check every box.

What I did have was strategy, storytelling, and a clear sense of how to articulate my value.

That’s how I landed multiple 6-figure Program Manager roles at top tech companies not by following the “traditional” path, but by leaning into my superpowers. 

Eventually, I had a spark to do something different..

What if I used the same skills that helped me thrive in Big Tech… to build something of my own?

So I left to bet on myself (again). 

And what served me well in my career also helped me as a solopreneur.

I owned my story, built with intention and shared learnings in public.

I started creating content in 2023 and in 2 years, built a community of 350K+ across LinkedIn, Instagram, and my newsletter.

Today, I’m the founder of the PM Accelerator, a career transformation program where I help senior professionals land high-paying PM roles without another certification or starting over. 

My mission is to democratize access to tech careers + empower folks to design a career, business & life they love especially in this era of AI.

The Results:

→ Partnered with Google, Hubspot, NVIDIA, Adobe, Kajabi, Notion, & more
→ LinkedIn Learning Instructor with 200K+ learners
→ 100M+ impressions over the last year
→ 230K+ follow my journey on LinkedIn
→ Built a $200K+ business in 1 year 
→ 32K+ read my newsletter 
→ (soon TEDx speaker 😱)

If you want to learn the exact framework I used to land dream PM roles + help others do the same… 

📌 APPLY TO THE PM ACCELERATOR (link in bio)

In this 5-week career acceleration program, I teach you how to get interviews, land dream offers and literally thrive on the job.  

I helped 100+ students land PM roles at Microsoft, SoFi, Scale.AI, Adidas, Workday and more (many in under 4–7 weeks)

→ GO HERE: pm-accelerator.com 

📧 jean@jean-kang.com for partnerships, collaborations, and speaking opportunities

📌 Media kit: jean-kang.com

Imposter syndrome is a silent killer.

5 tips to beat it (and change your life 🔥)

—
☝🏼 Step 1: Recognize Your Fixed Mindset

Negative self-talk sounds like:

↳ “I’m not good enough.”
↳ “I always mess up.”
↳ “I’m too quiet.”

These aren’t facts—they are negative thoughts. Recognizing them is the first step.

—
✌🏼 Step 2: Get Comfortable Being Uncomfortable

Growth lives outside your comfort zone.

↳ Want to improve public speaking? Say yes to that presentation.
↳ Want to become a program manager? Raise your hand to lead that project.
↳ Want to create content? Start posting 3x a week.

The more you stretch, the more you grow.

—
🤟🏼 Step 3: Seek Meaningful Feedback

Feedback starts with you.

↳ Do a weekly retro: What worked? What didn’t? What’s next?
↳ Ask colleagues or friends: What should I do more of? Less of?

Feedback is a gift for growth.

—
🖖🏼 Step 4: Detach Your Self-Worth From Work

You are more than your job.

Grow in areas that align with your values:

↳ Nurture relationships.
↳ Pursue passion projects.
↳ Volunteer or give back.
↳ Prioritize hobbies that bring joy.

—
🖐🏼 Step 5: Add “…Yet” to Reframe

Turn self-doubt into self-belief with one word: “Yet.”

↳ “I’m not a great leader…yet.”
↳ “I’m not in my dream job…yet.”
↳ “I’m not a skilled writer…yet.”

If you can’t beat fear, just do it scared. If not you, then who?

What’s ONE step you can take today? 👇🏼

📌 P.S. And if you're into actionable tips, try out my newsletter.

I talk about leveling up your 9-to-5, building a fulfilling side hustle, and designing a life on your terms.

https://lnkd.in/gc2mu4yK

Repost to inspire someone who needs to hear it & follow Jean Kang for more 🙏🏼

Tech Creator (400k+) with 8M+ monthly views | Ex-LinkedIn, Meta, Figma | Solopreneur, TEDx Speaker & Angel Investor helping you thrive at work using AI

Stop telling yourself you’re not qualified, good enough, or worthy.

Growth happens when you start 
doing the things you’re not qualified 
to do.

Remote work changed my life.

More rest. Less stress.

And it works for most people:

Individuals, parents, caretakers, pet owners 🐶, or anyone in between.

WFH doesn’t just stand for:

Work. From. Home.

It also means:

- Work 💻
- Family 🙏🏼
- Health 🧘🏻‍♀️

It’s about flexibility and choice.

And with tools like Tango I’ve never been more productive.

Love how easy they made it to learn new processes and train employees efficiently (without being in the office).

Don’t believe me?

I made this quick tutorial on how to find 6-figure REMOTE jobs on LinkedIn

(it took 2 minutes)

The goal is to teach it once and never explain again 😱

👀 Find 6-Figure Remote Jobs on LinkedIn: https://lnkd.in/e7SxhFdX

What’s your favorite part about remote work?

Repost if you love remote work 🙌🏼

I can’t stop thinking about this…

Never underestimate the quiet ones.

The ones who are quietly studying after work / on weekends.

Sending DMs to people they admire.

Choosing podcasts / books > Netflix.

Focused on being just 1% better every single day.

Self-education is what separates the goods from the GREATS.

Because when you choose to learn in your free time...

You’re building something no one can take away

That’s exactly how my “little” side hustle of posting on LinkedIn turned into a 6-fig business.

Allowing me to quit my dream tech job and replace my income in < 1 year.

Here’s how I approach learning something new:

1/ Get ridiculously clear on your learning goal

↳ What exactly am I trying to learn, and why does it matter right now?
↳ Write it down down: “I’m learning [X] so I can [Y] by [Z date].”

2/ Do a brutally honest skill audit

↳ Where am I truly starting from? Beginner? Intermediate?
↳ I rate myself on a 1–5 scale, then identify 1–2 focus areas for the week.

3/ Source high-quality content (not just what's trending)

↳ I follow 2–3 trusted experts who are 5 steps ahead (not 10).
↳ I choose one main format to learn from (podcast, YouTube, course, etc.).

4/ Build a non-negotiable learning routine

↳ I block 10–30 minutes daily on my calendar like it’s a real meeting.
↳ Write down key learnings every time + 1 action you can commit to.

5/ Create social accountability

↳ I tell a friend (or post publicly) what I’m working on.
↳ I set a tiny consequence if I fall off (like buying them lunch or sending $20).

If you’re not learning, you’re not growing.

What’s 1 thing you’re learning in 2025?

Drop it in the comments - I’d love to cheer you on!

PS. If you've been quietly putting in the work and you're ready for the next big leap…

I launched a 5-week program to help you land your next Program Manager role so you can be richer, happier, and thrive on the job (no PMP required)

✅ Apply now & chat with my team!
https://lnkd.in/eN_pc9rX

♻️ Repost to help more people stop waiting and start learning.

Never underestimate a person who practices self education in their free time.

What I learned about life.

It’s not meant to be easy.

It’s hard, uncomfortable, even painful at times.

Here’s what I mean:

↳ I was bullied growing up.
↳ I was fired from a job I loved.
↳ I lost my mom to cancer when I was 25.

I could’ve stayed angry but I chose to start over.

And by giving myself another ‘do over’:

✔️ I have amazing friends & mentors
✔️ I landed dream jobs at dream companies
✔️ I built a 6-figure business doing what I love
✔️ I found the love of my life (I made the first move)

It’s never too late to rewrite your story.

And know what else?

Your environment matters more than you know.

People thrive when things are clear.

Teams thrive when systems replace chaos.

Companies thrive when employees have tools to do their best work.

And I’m so grateful to partner with Jotform, an incredibly powerful and intuitive form builder to help teams operate faster and smarter (all driven by data).

With their updated Enterprise version (2.0), they're giving companies a clearer & more thoughtful way to organize/understand their data, and build systems that run quietly in the background.

I love their new admin console that centralizes literally everything (think assets and analytics), access to a curated help center + actionable guides, and ability to create visual dashboards to see what actually works (and doesn’t).

While it’s never too late to start over,
it can be too late to stay stuck.

A toxic partner costs your peace.
A bad process can cost thousands.
A role with no growth drains your potential.

If you’re looking for a solution that is truly tailored for your custom needs: better data, cleaner workflows, and a centralized source-of-truth,

I highly recommend you try out Jotform: https://lnkd.in/eQepb6wn

What’s 1 hard thing you can do today that your future self with thank you for?

Don’t be afraid to start over again. 
You may like your new story better.


Introverts love remote work.

I noticed I’m way more productive WFH.

No more dealing with:

- Office distractions
- Endless meetings
- Commuting

I’ve traded it for:

- Flexibility
- A quiet mind
- A healthier body

The truth is: people operate at their best in an environment that works for them.

It can be hybrid, in-office, or entirely remote.

For many introverts like me, it’s a dream lifestyle 🥹.

And with tools like Jotform, an incredibly powerful and intuitive form builder, I’ve never been more productive. 

I love how ridiculously simple they make online data and payment collection that enable me to build strong systems that operate in the background.

It’s no surprise that it’s literally trusted by 34M users worldwide including nonprofits, SMBs and enterprises that may need bespoke tools for gathering better data. 

Remote work isn’t just a new way of working.

It’s a new way of living. 

Did you know Jotform has AI-powered template creation that lets users generate server-wide forms from a single prompt and makes them available to everyone at work?

🔗 Check it out here: https://lnkd.in/eNy3fNFP

Repost if you love remote work 🙌🏼

Leadership is not a title.

And not all bosses are leaders.

I’ve worked at some of the best companies in the world.

But you know what?

Great companies don’t = quality bosses.

If I were to go back to corporate, I would choose my boss over any paycheck.

Because no paycheck is worth your mental health 💙

__

7 Qualities of a Great Leader:

✅ Lead by example

✅ Values & respects you

✅ Have your best interests

✅ Be kind and constructive

✅ Care about you as a person

✅ Help you grow in your career

✅ Advocate for you in rooms you’re not in

A good boss is better than a good company.

Repost if you agree 🙏🏼 and follow Jean Kang for more.

a toxic boss will cost you more than any paycheck

What I used to care about (before accepting a job)

↳ Perks (Free food, swag, etc)
↳ Company name
↳ Location
↳ Title

What I care about now (after I got all the above)

★ Flexible time off (without the guilt)

★ A manager who has my back

★ Growth opportunities

★ Psychological safety

★ Exciting challenges

★ Supportive team

★ Remote-friendly

The superficial things are temporary bliss.

Prioritize your non-negotiables.

And assess your list regularly.

If you’re looking for a job, I hope you find the right role, culture and boss for you 💙.

What’s your non-negotiable? 👇🏼

Things employees don't care about
- title
- perks
- benefits
- company name
- nice office

What employees actually care about
- Flexible time off (without the guilt)
- A manager who has my back
- Growth opportunities
- Psychological safety
- Exciting challenges
- Supportive team
- Remote-friendly

Rule for life: Don’t get stuck in the wrong place

9 questions to ask to get UNSTUCK (and break free 🦋):

1. Am I learning and growing?

→ Do I feel challenged and stimulated in my current role?

2. Do I feel like I can make an impact?

→ Am I contributing meaningfully to the team and organization?

3. Do I align with the values of the company?

→ Do our shared beliefs and goals resonate?

4. Am I being valued and recognized for my work?

→ Do I feel appreciated and rewarded for my contributions?

5. Do I enjoy working with my team and my boss?

→ Are there positive relationships and support at work?

6. Am I being underutilized or overextended?

→ Is my workload balanced and fulfilling?

7. Am I feeling burnt out or stressed?

→ Is my mental and emotional health being affected?

8. Am I aligned with the company's direction and goals?

→ Do I see a clear path for my career growth within the organization?

9. Am I considering alternative career paths or opportunities?

→ Do I feel hopeful about exploring new possibilities?

It's better to admit you walked through the wrong door than to spend your life in the wrong room. Repost if you agree 🙏🏼

P.S. Grab my worksheet for finding a job you love and the best-curated big tech interview guide from places like Meta, Pinterest & Apple

🎁 Just add your email and get it for free https://lnkd.in/ef2GJX5P

Better to admit you walked in the wrong
door than spend your life in the wrong room. 

You’re gonna want to save THIS 📌

Companies like Google, Meta, & Amazon have public interview guides that outline exactly what they’re looking for.

I love democratizing access to incredible resources (and access to tech)

So here are a few of my favorite public guides (all free!) 🎁

1/ Meta Interview Guide:

https://lnkd.in/e-SPVNfv

2/ Amazon Interview Guide:

https://lnkd.in/ed9vUHbU

3/ Microsoft Interview Guide:

https://lnkd.in/eA69HGkF

4/ Google Interview Guide:

https://lnkd.in/eTmtDJrZ

5/ NVIDIA Interview Guide:

https://lnkd.in/ex_bQfUn

6/ Spotify Interview Guide:

https://lnkd.in/eA8gVRtV

7/ Uber Interview Guide:

https://lnkd.in/equ-Bqfk

8/ Pinterest Interview Guide:

https://lnkd.in/e4tERBsu

9/ Apple Interview Guide:

https://lnkd.in/eQwvT2Ad

10/ Salesforce Interview Guide:

https://lnkd.in/eEwyfHdH

May new doors open for you this before end of year 🙏🏼

📌 P.S. And if you're into actionable tips, try out my newsletter.

I talk about leveling up your 9-to-5, building a fulfilling side hustle, and designing a life on your terms.

https://lnkd.in/gc2mu4yK 

🙌🏼 Share this with your network to help them nail their interviews and land dream roles & follow Jean Kang for more

10 Big Tech Interview Guides

I think I get the Formula 1 hype now ✨

F1 is one of the rare sports that brings together the human and the machine ⚙️🏎️

I spent all week in Vegas with Atlassian and Williams Racing and saw up close how world class collaboration really works.

They invest in people, hardware and software to keep thousands of team members operating at their best.

Everything moves in sync so parts get to the track faster, and the car gets faster too 💨

It was surreal to watch a high performance team move in true harmony.

Who else cheered for Atlassian Williams Racing? 🙌🏼🏎️

#ad #atlassianpartner #f1

Brand partnership • Tech Creator (400k+) with 8M+ monthly views | Ex-LinkedIn, Meta, Figma | Solopreneur, TEDx Speaker & Angel Investor helping you thrive at work using AI

Genesys

Senior Project Manager - CSS Global Operations 

Collaborate with CSS Leadership to deliver targeted programming with a focus on improving Employee Experience Index scores.

CSS Elevate Program:
Propose programmatic strategies for more successful event execution.
Elevate FY24: coordinate & produce 22 live webinars + Zoom Event Expo Hall for an audience of ~1800 internal employees

CSS Women's Initiative Network (WIN):
Communication Committee - coordinate programs & communications
Talent Acceleration Committee - create CSS WIN Leadership PLJ Roadmap

Personalized Learning Journeys:
*Coordinate the development and launch of professional development program for 1700+ CSS employees

Senior Program Manager, Employee Experience

Collaborate with CSS leadership to tell meaningful stories and make strategic decisions via data-driven processes and programs.

Q3 2022 MVP Award for designing/implementing new CS Onboarding Program.

Strategy & Change Management:
--Surface relevant metrics through charts and graphs in presentations to large audiences.
--Build employee surveys and analyze the results to identify business priorities.
--Provide senior leadership and team managers with the information they need to train their teams, develop professional development plans, and meet changing business requirements.
              -Example-
Each manager can nominate two employees for awards each quarter. Illustrate utilization of award nominations by comparing possible number of awards vs actual nominations - broken down by manager, region, and department.

Scale operational efficiency:
--Use knowledge of project management principles, agile methodology, and Smartsheets to streamline existing CS Academy processes & resources and introduce new strategies.
-Example-
Introduce an intake process that allows leadership to prioritize program requests, feeding into our team roadmap and sprint planning process. The outcome? Our team knows what to focus on and leadership has visible data on how long it takes to deliver each program.

Role & Experience-based Onboarding:
--Redesign the onboarding program for customer success teams to provide a joyful experience for new hires. Eliminate unnecessary training requirements, focus on what matters most, and prepare CS professionals to meet their customers by the end of their first month.

Employee Experience Program Manager

Sharpen

I wore a lot of hats in this role!

Accomplishments:
*Holistic customer onboarding methodology - creation and maintenance
*Created Sharpen eLearning Portal
*Reduce post-go-live support tickets by:
a) Introducing Agent Readiness Exercise to the implementation process.
b) Early identification of negative customer sentiment via a series of emoji responses during the training process.
c) Methodology for monitoring project health scores and risks.

Customer Experience Operations & Leadership:
*Strategic planning 
*Resource management and allocation
*Team training, professional development coordination
*Partner support, training, enablement
*Develop and support Number Porting solution & delivery partnership

Implementation Methodology & Management:
*Manage Sharpen Implementations and add-on projects for both new and existing customers.
*Project management strategy and materials
*Smartsheet administrator
*Organizational leadership reports
 
Enablement:
*eLearning development and design
*Develop and maintain eLearning completion tracking tools
*Maintain best practice product documentation library

Product Management Support:
*Manage customer timeline, functionality requirements, and feature priorities for internal Sharpen development project.
*Identify and define platform functionality requirements during internal Sharpen development project
*Coordinate creation of a test-case library for platform functionality QA
*Provide feedback and input into roadmap priorities

Senior Project Manager, Customer Experience

Project Management:
*New customer implementation engagements
*Post-go-live customer engagements
*Scope transition to new project management software and manage Smartsheet implementation for the Customer Experience team.
*Development and maintenance of all implementation resources and materials.
*Develop process and materials for the Sharpen QuickStart implementation package in response to COVID.
*Oversee reporting to CSuite on Professional Services projects.

Develop and maintain resources used by the Professional Services team, such as:
*New Customer Technology Survey
*Discovery Survey
*Number Porting Portal
*Professional Services Resource Requests

Partner Engagement:
*Act as subject matter expert for Sharpen Implementation Partners
*Conduct training on Sharpen processes, configuration best practices, etc
*Maintain access to project resources

Number Porting Liason:
*Coordinate number porting requests with outsourced delivery partner
*Serve as escalation point for exemptions and issues
*Maintain porting process guidelines, materials, and submission form

Project Manager, Customer Experience

Goals:
Make the transition to Sharpen as seamless as possible
For customers to feel supported and encouraged along the way 
Develop customer advocates via excellent service.

In my first six months at Sharpen, I developed a customer implementation map, redesigned the customer onboarding process to provide a cohesive experience for all new customers, and implemented Smartsheets as a project management tool for the Client Success team.

My role consisted of long term account management and strategy plus implementation project management for new customers.

Client Success Manager

1919 Consulting

Coordinate implementation of new CRM:
*Strategize on business needs and change management
*Oversee data transformation, export, and import
*System configurations
*Facilitate client team onboarding and transition to new system

Facilitate client rebranding email marketing:
*Scrub mailing list
*Import contacts for distribution
*Coordinate email blasts

Project governance:
*CRM strategy
*Contact & data maintenance
*Manage timeline, tasks, team responsibilities

Project Manager

Build out & manage the Customer Experience Program at a seed-stage tech startup.

Onboarding:
Create the customer onboarding experience.
Enable customers to start using the app more quickly and efficiently.  
Facilitate a seamless and supportive transition from sales into the onboarding phase. 

Training:
Develop self service training university: role-based learning paths featuring eLearning courses and quick reference guides to supplement virtual and on-site training sessions.
Provide on-site and virtual training sessions to new customers and their staff.
Implement Train-the-Trainer program: enable staff at customer locations to become experts and then train their coworkers. 

Support: 
Create support documentation library.
Provide real-time customer support via in-app chat.
Develop campaigns in Intercom to announce release features and implementation details.
Craft release notes and announcements.

Client Success Management: 
Conduct quarterly business reviews with existing customers and identify areas to improve their tend.ly experience. 
Introduce new features and assist with implementation. 
Work with customers to add (upsell) features to their existing service package.
Measure customer satisfaction via CSAT and NPS surveys. 
Craft customer recognition and appreciation programs.

Business Development:
Conduct competitor analysis and work with existing customers to identify areas of potential product and service growth.
Accounts receivable: send invoices to new customers and collect payments. 
Board management: newsletter and social media management and content creation.

Customer Experience Manager

Appirio

*Project manage 50+ customer implementations of professional development & client success programs.
*Business analysis and consulting re: learning management best practices
*Risk management

Develop and maintain detailed project plans and dashboards for each customer. Communicate schedule and scope to customers. Provide weekly project status reports and conduct weekly status meetings.
 
Focus on customer success. Strategize on new business, identify opportunities for growth with existing clients, ensure positive customer experience by proactively managing and growing customer relationships. Manage client relationships during renewal phases.

Consultant

Lead development of a Managed Services program for new and existing customers as a delivery partner of CSoD.
Build out processes for project management and facilitation of managed services projects. 
Develop best practice recommendations, project plan templates, and customer communication formatting.
Serve as customer point of contact for managed services projects when acting as project manager for larger initiatives. Delegate tasks to offshore team and oversee timeline, due dates, escalations, and quality assurance testing.
Serve as managed services outsourced administrator for customer projects, completing deliverables such as system configurations, data import, system build-out, email campaign management, training program launches, etc.

Managed Services Consultant

Xerox

Coordinate Lilly University training programs and courses for Global Leadership Development, Lilly Research Laboratories, and Lilly Institute. 
Provide direct support to course owners regarding scheduling, materials, instructors, and content. 
Use LMS to create and manage sessions, enrollment, and training histories. 
Provide customer service via help desk support hotline for Lilly Learning Services. 
Event management for Lilly University Training Center.
Facilitate webinar training seminars. 
Process assessment requests, training rosters, and SharePoint site access.
Train new hires: set up course administrator logistics processes and systems, advise and guide new course admins on best practices, assist with LMS transition process, travel to other Lilly sites as necessary.
Use Microsoft Office software, Success Factors, ServiceNow, other necessary technology.

Global Leadership & Development Program Manager @ Eli Lily

GP Strategies Corporation

Supported Amgen and WellPoint training administration teams. 
Coordinated virtual and instructor led training: coordinated schedules, processed attendance rosters and evaluation surveys, communicated with instructors and client liaisons, created training events in LMS system. 
Quality checked LMS creations, processed rosters, and survey creations for fellow team-members for 100% accuracy.
Delegated tasks to off-site overseas support technicians and quality checked work for 100% accuracy.
Managed a Learning Management System help desk email account: provided level one help desk trouble ticket support for issues related to training plans, training courses, LMS technical issues, and general questions. 
Participated in beta testing team for LMS transition from SumTotal to Saba: tested LMS functionality and provided feedback, helped train fellow team-members on new LMS system.

Program Coordinator

Summer Advantage USA

Provided classroom and curriculum support to lead teachers during Summer Advantage program.  Graded papers, monitored students during transitions between activities, monitored recess and lunch, chaperoned field trips.  Assisted program coordinators with filing, program setup, materials organization and disbursement.  Administered standardized tests, collected & copied testing materials for internal records, delivered materials to collection site. Assisted with program closing operations.  Participated in a group research project with fellow Americorps Teaching Assistants. Performed 370 hours of service.

Americorps Program Assistant

Meredith College

Manage front desk for the Dean of Students Office. Coordinate schedules, appointments, correspondence, filing. Event management planning and support. Operate the phones and greet all in person guests. Assist with residence life move-in/move-out processes. Support new student orientation at the beginning of each school year.

Assistant to Office Manager

I drive strategy from ideation through execution via outcome-based planning and change-management oriented programs.

12 years of program and project management experience, focusing on change initiatives, process improvements, data-based storytelling, and operational efficiency/continuous optimization.

I enjoy the challenge of wearing multiple hats in a role so long as I know what each hat does and I believe spreadsheets make the world go 'round. 

Opportunities to help others succeed motivate me. Good processes save money and time while making it easier for people to do their jobs well - regardless of their experience level. I love learning about organizations - what they do and why it's important. 

ATD Change Management Certification
Certified Project Management Professional (PMP)
SuccessHackers CSM Level 1 & 2 certifications
Smartsheet Product Certified

+Program lead for introducing Personalized Learning Journeys for 1700± employees in alignment with company-wide HR goal setting 

+Designed, deployed, and analyzed FY23 and FY24 Employee Experience Survey on business priorities within the CSS division

+ Turned a disjointed series of shared docs into a suite of comprehensive Smartsheet templates and created a repeatable, scalable process for quickly standing up new implementation projects.

+ Surfaced customer health scores, risks, and project statuses to Senior Leadership via a series of reports using a Smartsheet Dashboard.

+ Created the Agent Readiness Exercise, which reduced post-go-live support cases and allowed our team to train agents remotely during COVID more efficiently.

+ Developed an onboarding methodology for a seed-stage startup using Intercom in-app messaging to guide users through common tasks. Increased customer satisfaction via a recognition program congratulating users (via in-app pop-up bitmoji graphics) for hitting milestones and targets.
  
Outside of work:
I'm rehabilitating my 1919 bungalow and turning the yard into an urban homestead with 8 chickens named after the Golden Girls and Designing Women
In 2022 I created the Otterbein & Mills neighborhood pantry next to my Little Free Library. 
 
INTJ, Enneagram 8.

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