Robert Half

Robert Half Strategic Account clients are primarily Fortune 1000 companies with consulting, recruiting, and staffing needs throughout the US and Canada. Robert Half specializes in candidate placements in the accounting, finance, information technology, legal, creative and administrative sectors.

Vice President, Business Development

National Director, Strategic Accounts

Selligence

At Selligence we are pioneering autonomous predictive intelligence.

Our technology organizes the world’s information to connect users with the right information, at the right time, for the right reason.

Talent Ticker is Selligence's first go-to-market product, which has leveraged the unique autonomous predictive engine to predict the future of your staffing and talent markets and has quickly become the go-to solution for forward-thinking staffing organizations, worldwide.

Sales Manager

SkyBridge Resources

Strategic business development & account management for national and multi-national organizations. 

Liaise with recruiting and consulting teams to deliver successful staff augmentation engagements & project solutions. Interact with internal teams both USA based and offshore to maximize flexibility and value for SkyBridge’s Clients.

Responsible for guiding corporate communications and branding initiatives.
Assist with training and organizational development for local and regional offices.

Director, Business Development

In 2005, SkyBridge Resources (SBR) was established with the intention to redefine the recruiting process. SBR was built on the foundation of connecting people, simplifying business processes and leveraging technology. By building long-lasting relationships with top talent; directly and referral based, SBR quickly acquired a strong reputation of trust and success within the industry. These qualities stay true to this day.   

Today, SkyBridge Resources works in an array of industries including Information Technology, Professional Services, Engineering, Aviation and Healthcare. Located in Tampa & Orlando FL, Louisville KY, Denver CO, and Atlanta GA, SBR can provide recruiting capabilities nationwide. SBR also can provide offshore capabilities through our office in Hyderabad, India. 

Through our sister company, SkyBridge Global (SBG), we offer Project and Managed Services, specializing in Enterprise application implementation, integration, migration and upgrading services.  Industry specialties: Retail, Entertainment, Manufacturing, Healthcare, Life Sciences & Clinical Research, Engineering, Financial, Telecom, Higher Education and State & Local Governments

Business Development

Recruiter

University of Tampa

Used Professional recording and editing equipment to produce CDs and DVDs of concerts held at the University of Tampa

Audio/Video Recording Staff - Music Dept

The University of Tampa

Working with a team of Lab Technicians to install software and maintain the school's computer labs.

Individually responsible for the maintenance of a lab on campus

Computer Lab Technician

Brock Mangus

Canopy

Mid-Market Customer Success Manager

-Owns and manages a book of business worth 1.5 Million ARR

-Effectively monitor customer goals & use cases to ensure renewals which resulted in 99% Net Revenue Retention

-Achieved Expansion Quota of 102% in Q1 by seeking potential opportunities by acting as their trusted advisor to create strong customer advocates and champions

-Serves as the voice of the customer and relays feedback internally across multiple departments

-Participates in efforts such as email campaigns, customer training, and webinars to ensure the customer's ongoing learning and adoption of Canopy

Customer Success Manager

Advance Your Reach

-Onboarded 3-5 new customers per week by leading product training, developing success plans, and setting up data integrations with our white labeled engagement platform

-Exceeded both retention and upsell goals 10 out of 14 months and was the top revenue generator on a team of 5 CSMs

-Maintained meticulous customer data in HubSpot and analyzed data to prioritize at-risk customers and customers with expansion potential

-Improved customer journey by spearheading a new customer onboarding workflow and developing a new sales-to-CS handoff process which reduced refund requests from 5/month to ~0

-Acted as a strategic advisor to ensure clients stay on track with engagement plans and meet desired outcomes

Health Strategies

-Owned the customer lifecycle for ~50 customers from onboarding to renewal

-Achieved > 95% renewal rate after initial service contract, with 91% of clients meeting expected outcomes from success plans

-Launched a new business-to-business product offering and successfully drove 8 businesses to adopt 

-Developed and lead seminars and created individualized success plans for individual and employees’ health goals leveraging various SaaS tools to scale project management and customer communication

-Managed successful engagement and outreach campaigns through email and texting to drive 3.5x ROI (Return on Ad Spend)

Success Coach / Owner  

Life Time Inc.

-Tracked and managed 20 client onboardings per month in Salesforce, driving quick time to value leading to improved retention 

-Increased renewal rate from 60% to 75%, and exceeded monthly revenue goal for >90% of months

-Led 15 success coaches responsible for managing customer renewals and upsells to a 250% increase in MRR

-Implemented save playbooks with at-risk customers by reviewing past goals, and coming up with new success plans

Manager, Client Onboarding & Success

Equinox

-Oversaw all employee recruiting, onboarding, and training for a team of 30 personal trainers, including development of weekly sales training curriculum and 6-week orientation training program

-Developed a new onboarding process for new hires which was adopted by nationwide that led to 50% increase of trainers hitting quota within their first 6 months

-Achieved the #1 sales rankings in CA for 6 consecutive months, and averaged 110% quota for period as Manager

-Coached and managed to NPS, CSAT, and Customer Engagement metrics, and was recognized for having 4 team members in the top 100 leaderboard across 2,500+ trainers nationwide

Manager, Customer Experience 

Tier X Coach

Tier 3+ Trainer

Ma'ase Center

-Selected to work as a fellow to address Israel’s educational achievement gap and the widespread underperformance of youth in low-income communities on an English teaching and service learning program

-Planned and taught individualized lesson plans for groups of students through alternative teaching methods, such as music, acting and sports

-Participated in numerous leadership seminars involving issues and policy in the Middle East

-Took initiative to learn and study Hebrew to become fluent in foreign language

Volunteer

➡️	Track record of success in delivering delightful customer experiences by understanding clients’ goals, anticipating future needs, and working relentlessly to help clients achieve success.

➡️ Strong ability to navigate various account sizes in various industries to build, own and execute client success and engagement plans

➡️ Skilled in monitoring and managing customer health by utilizing data and taking proactive steps to mitigate signs of risk.

➡️ Account Management experience selling service packages and renewing sales contracts to improve customer retention and ensure customers achieve their business goals.

➡️ Leverage robust organization skills, problem-solving skills, communication skills, and interpersonal skills to identify patterns in customer experiences, deliver long-term solutions, and cultivate strong relationships.


In my free time, you can catch me exploring new trails on the mountain bike or swimming in cold lakes!

taplio

The Battle

Brock Mangus

Matthew Kipper

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