Vantage Systems, Inc.

Providing cybersecurity guidance and support for the GOES-R Ground System Engineering Project, a collaborative NOAA (National Oceanic and Atmospheric Administration) and NASA (National Aeronautics and Space Administration) program of Geostationary Operational Environmental Satellites.

Senior Information Technology Security Officer

IPRO

(Joined IPRO through acquisition of ZyLAB)

Director Cloud Solutions

ZyLAB

Responsible for Security and Information Assurance for North American Region.
Designed Internal Auditing program in support of ISO 27001 certification. Conducted Internal Audits for certifications and annual checks of controls for compliance and continuous process improvement. Member of Security Steering Committee which developed, maintained and continuously improved upon security policies and programs for International SaaS software company. Achieved ISO 27001, Cloud Security Alliance - Star 1, and SOC2 Type 2 certifications.

Cyber Security Specialist/Internal Auditor

Responsible for delivering customer success for SaaS and On-Prem clients throughout North America by managing a team of consultants, support technicians, project managers and trainiers who provide the highest quality of services delivery in implementations, upgrades, customizations, consulting engagements, and training activities. Promotes and maintains the highest level of processes, best practices and knowledge sharing within the department to ensure that the quality and consistency of delivery is outstanding at all times with focus on the customer experience.

Director of Professional Services & Operations, North America

CIBER Federal

Information Assurance Manager (Acting/Interim): Appointed Acting IAM, by US Army Judge Advocate General. Responsible for ensuring confidentiality, integrity, availability, authentication, verification, protection and non-repudiation of information processed by the US Army, Office of The Judge Advocate General information systems. Developed and implement Information Assurance (IA) plans, security policies, standards, and architectures and provided guidance to and exercise technical control over subordinate IA systems officers and Legal Technology Management Officers. Advised OTJAG Chief Information Officer on IA policy, procedures, threats, requirements, resources, and solutions. Developed and maintained OTJAG IA and AIS Security Program, including OTJAG Standard Operating Procedures, designed to minimize security risk.

•	Successfully navigated DoD Information Assurance Certification and Accreditation Process (DIACAP), Authority to Operate (ATO) and TIGS (Tenant in Good Standing)
•	Created and led Information Assurance Working Group for Information Security Professionals

Information Assurance Manager

CIBER/CRGT

Program Manager supporting the US Army, Office of The Judge Advocate General, IT Division, managing two IT Services contracts, valued at $5,000,000 annually. Responsible for technical and software development, project management analysis, personnel management, records management and all technical matters relating to the support of JAGCNET and other JAG automated systems. 

•	Directed software application design and development, system design, software app design, applications management, installation, maintenance, software support, technical writing, help desk support, network and systems administration, quality assurance, and quality control. 
•	Led a team of 30 contractors in application development, systems administration, network administration, cybersecurity, systems integration, service desk & help desk management all in support of customer success.
•	Managed tools and applications supporting eDiscovery, Investigations, Litigations Support, Business Intelligence, Data Analysis, Knowledge Management, IT Service Management, Project Management 
•	Applied industry best practices for project and program management, IT Service Management, and implemented process standardization and continuous improvement

Senior Project Manager

New Horizons Computer Learning Centers

Responsible for supporting production servers and administrative clients for company and customer use. 

•	Developed and deployed images for both production and training purposes. 
•	Performed basic and advanced software, network and hardware troubleshooting as well as system updates and upgrades
•	Evaluated new products through thorough software evaluation and testing, and worked with budget and policy teams to align acquisitions with strategic initiatives
•	Designed, implemented and maintained SharePoint Portal Server for employees and partners
•	Implemented Microsoft Project Server for Project Management

System Administrator

Taught Technical Classes, Business Skills Lessons and Certification Courses to corporate and government audiences in both public and private class settings. Supervised team of professional Technical and Corporate Instructors.

•	Supervised and mentored instructors, monitored development, evaluated performance, and provided guidance for growth. 
•	Rapidly learned and mastered new and emerging computer technology, and effectively communicated complex and challenging topics in easily consumable and digestible lessons
•	"Instructor of the Year" for New Horizons, Washington, DC 2004 and 2006
•	14 times ranked in the monthly "Top Ten New Horizons Instructors Worldwide" based on student evaluations

Senior Technical Instructor

Converse International School of Languages

Academic Coordinator/Head Teacher: Taught all levels of English as a Foreign Language classes, conversation classes, exam preparation courses and business executive training classes while overseeing Instructor Team.
•	Responsible for Managed company staffing needs by hiring and supervising instructor personnel. 
•	Built course schedule, assigned duties, and evaluated employee performance. 
•	Designed and directed a new international executive business program. 
•	Managed and improved student intake and placement processes and supporting database application.

Academic Coordinator - Head Teacher

Japan Exchange and Teaching Program(me) (JET)

Assistant Language Teacher (JET Programme Participant)

An experienced leader of high-performing teams with over 20 years in the Information Technology field and a background in Cyber Security and Artificial Intelligence, I have a passion for facilitating individual, team , and customer success through education, technology and inspired solutions.

Jay Schneider, PMP, CEDS, CISSP

Insurance corporation

Production Services: Technology (Application, Infrastructure, Development, Testing, and Quality)
Service Operations: Incident, Problem, Change, and Release Management.
Quality of service.
Expertise in the Power BI Dashboard
Service Now Expert.

Service Management Specialist

Asurion

On Roles with contracting company:
Michael Page - June 2023 to December 2023
ITCS Group - Aug 2021 to May 2023

Infrastructure Operations and Service Management

ACE Award - The ACE (Achievement in Customer Excellence) in 2022 for Performance in IT Problem Management and continual Improvement

Project Coordinator & IT Service Operation Specialist(Infrastructure,Data Assurance,Service Quality)

The Tokyo Organising Committee of the Olympic and Paralympic Games

Supporting the Tokyo 2020 Paralympic committee.

Tokyo 2020 Paralympics Technology Operations - Cluster Venue Service Desk Supervisor(Volunteer)

Ensure FPs are installed in critical places like OVR, Commentary Tribunes, and OBS compound as per standard guidelines.
• Ensured all OVR FP’s had resilient connectivity to power & network, performed failover before the handover to VRM. 
• Supported TEV/TRs before games time and ensured FPs are installed and issues are handled before and during games times.
• Successfully installed and configured IT assets (Servers, Laptops, Network Printers) and updated VEM.
• Request, deliver and return IT assets using ITSM tool and engage local and global team using ITSM.
• Resource management before and during the games and updated FISH and kept both cluster manager and VTM updated.
• Establish partnership with internal stakeholders (VTM, VRM, CVITM, SPT, TOC) and strengthened cross-business relationships.
• Train IT engineers on IOC’s new processes and procedures to ensure smoother installations.

Tokyo 2020 Olympics Technology Operations - Cluster VSDS/DVITM

GA Services

Independent Consultant(Freelancer) for IT Infrastructure, Business Development Manager
- Overseas customer account coordinator ISO 27001, ISO 9001:2015 & IATF 16949:2016
- Internal Audits
- Cost and Quality Assurance
======================================
Upgraded below Skillset :
*Postgraduate Diploma in Business Intelligence and Data Analytics - IIITB (1-year program completed)
*Japanese Short Term Course
*Telecom training - OSS/BSS
*CEH V10 training completed - Simplilearn & EC-Council
*Penetration Testing on Attacking and Defending in Access Management - Pentester Academy
**Networks and connections

Information Technology Technical Consultant

Microland Limited

Project Coordinator at PMOs Office - Project planning, monitoring, Tracking, Estimations, Budget planning and Billlings, Action, Reviews with top level management
Operational Excellence, Automation
Governance - Meeting with Stakeholders, Customer engagement
Data Analytics and Advance Reporting- EDA, PowerBI, Python
IT Service Management - ITIL Framework(Incident, Problem, Change,Event)
Managed service teams supported -Wintel, Messaging and Collab,App DBA, IAM, Service Desk, Tanium Network and Data Center Operation
Compliance - ITService Management (ISO/IEAC 20000 Framework),Information Security Management System(ISMS 27001 Framework), Risk Management, BCP Coordinator, ISO 9001:2015

Associate Lead - Project Coordinator & Operational Excellence for IT Managed Services

Project Monitoring and status
Governance meeting
Monthly Billing
Quality Control Improvements
Tracking Defects
Escalation Management
Power BI Dashboard

Associate Quality Lead - PSO (Microsoft)

Senior Quality Analyst - Operational Excellence

Brillio

Identity Access Management - Cybersecurity
IT Service Management - ITIL Framework (Incident, Problem, Change. Event)
Transition
AWS and Azure Platform
ISMS 27001 Framework
Risk Management 31000
BCP Coordinator

IT Senior Operations Specialist - Associate Lead (Capital One Bank)

Accenture

IT Service Management
Identity and Access Management
Network and Data Center Operation
Mobile Device Management
Security
Automation
Selenium Testing
Audit Preparatory - ISO 9001:2008, IATF 16949, ISMS 27001 (Delivery Assurance)

Information Technology Operations Specialist

Google

Software Quality Assurance Lead

Dell Technologies

Business Analyst

Tata Consultancy Services

Project at Business System Cybernetics Center(BSCC)
System tools -Competency Tools 

The Competency Tool is required for the proliferation of the Competency Model in TCS across different relationships. This tool will be accessible to every associate of TCS and will provide a centralized database for various assets for the Competency Model(Industry supporting Automotive, Manufacturing, Software, Telecom and Infrastructure)

Project Trainee(Software Engineer) - BSCC Tools Development

Dedicated Project Coordinator and IT Service Operation Specialist with a proven track record in orchestrating seamless Data Center Operations, providing robust Application Support, and ensuring rigorous Quality Assurance. Proficient in N4 Japanese, I bring a comprehensive skill set and a commitment to excellence in IT service delivery. My certifications in ITIL4®, PRINCE2® Agile, CSM®, ISMS 27001LI, Risk Management 31000, and AWS Solution Architecture underscore my commitment to staying at the forefront of industry best practices. I am adept at aligning IT strategies with organizational goals, driving efficiency, and mitigating risks to enhance overall business performance.

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