HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

CLEAR (clearme.com)

Lead, mentor, and develop a high-performing team of TPMs, fostering a culture of collaboration, continuous improvement, and excellence.

Define the vision, strategy, and roadmap for the Program Innovation & Delivery department, ensuring alignment with the company's overall goals.

Collaborate with stakeholders across the engineering, product, design, and security teams to drive the successful delivery of complex, large-scale projects.

Identify opportunities for process improvement and standardization, implementing best practices in project management, risk management, and resource allocation.

Establish and track key performance indicators (KPIs) to measure the success of both the Technical Program Management department and engineering teams, driving data-driven decision-making and continuous improvement.

Manager Technical Program Management 

Capital One

Leading a team of project managers in leading technical projects that impact multiple teams within Retail Bank. Leading large multi-year programs on behalf of Retail Bank, providing visibility and consistency in how work is executed and status visibility. Program manage large, cross-divisional, strategic initiatives ensuring the flow of communications to all stakeholders and that program commitments and objectives are met.

Accomplishment:
•	Coordinated across several related data modernization projects to create a single view of the activity that was being untaken to provide greater visibility of effort and progress to leaders to enable strategic discussions and guidance.

Senior Manager Technical Program Management 

Manage projects that impact multiple teams across the line of business to ensure teams have the information and resources they need for success and that leadership has insight into the plans, progress, and challenges teams are facing in order to provide assistance and relief as needed.

Accomplishment:
•	Drove engineering teams to 98% application component adoption of a central managed CI/CD Pipeline, streamlining the effort to release code, enhance cyber security compliance, and reduce the risk of production incidents.

Manager, Project Manager

Work with leads from Product, Ops, Design and Technology to co-create processes and culture that focus on innovative, well-managed delivery.  From Project / Program management to coordination between Product, Ops, Design and Engineering, integration with horizontal support teams and well-managed Stakeholders, ADLs use Agile / Lean principles to focus on delivery excellence.

- Enabling software development teams to deliver high-value products quickly, while having fun doing it.
- Enabling business to develop and manage a backlog of high-value features for solutions that 'change banking for good'.
- Manage special migration projects that enable the company to exit our data centers in favor of going all-in on the cloud.

Manager, Agile Delivery Lead

Manager, Scrum Master

The Walt Disney Company

Hired to develop and mature the Scrum / Agile and product backlog processes for two service delivery/DevOps teams. These teams provide managed and software-solution-as-a-service (SaaS) solutions to work teams throughout The Walt Disney Company and Affiliates.

-	Implemented Scrum user story, epic and backlog prioritization processes reducing the number of items awaiting prioritization from 350 tasks to 80 epics or stories.
-	Re-engineered process and managed tooling changes for backlog process efficiencies utilizing workflow and dashboard features of JIRA resulting in faster turnaround for backlog prioritization.
-	Documented the business case and led cross-functional team analysis of scope and effort to upgrade service software and infrastructure for consideration in the product roadmap.
-	Implemented post Sprint review reports, highlighting team project accomplishments in relation to ongoing support and operations activity including analysis of team time spent by activity.
-	Developed, socialized, and maintained monthly financial reports demonstrating the level of recovery achieved by service.
-	Implemented and coordinated proof of concept solutions for feasibility and cost-benefit analysis in support of investment decisions (PagerDuty, AgileCraft, Tableau).

Technologies: MS Office, MS Project, JIRA, Confluence, Tempo, Tableau, Blue Jeans, Slack and CA Clarity.

Senior Program Manager / Scrum Master

Professional Project Services, LLC

Self-employed project consultant focused on providing quality project management and business analysis services to clients. 

-	Deliver business analysis curriculum as a contract trainer.
-	Develop and deliver custom training to private clients.
-	Facilitate workgroup mission, vision and strategic planning sessions.
-	Facilitated Crisis Intervention Team in determining root-cause and identification of short-term and long-term strategies to alleviate the crisis in jail overcrowding.
-	Contracted to develop curriculum and workbook in support of newly offered credential (PMI Professional in Business Analysis).


Technologies: MS Office, MS Project, Salesforce, Trello, WordPress and WebEx.



Clients:
* Catapult Systems
* KB & Associates
* Thurston County
* adaQuest
* Global Knowledge

Principal Project Consultant

Microsoft

Provided business analysis and project management expertise in Global HR Operations People and Data Management unit to support a new HR solution.

-	Analyzed business workflow problems to design and implement workaround solutions to address solution gaps and allow for the completion of work.
-	Implemented a weighted-criteria matrix for prioritization of the backlog of feature requests, missed requirements and reported defects facilitating a faster response to the most critical issues.
-	Led a cross-functional team of subject matter experts in triage and tracking of issues that impeded the expected flow of business, resulting in faster resolution.
-	Led implementation or Scrum processes for tracking and communicating user acceptance test efforts increasing visibility to overall status and challenges.

Technologies: Microsoft (MS) Office, MS Project, SharePoint, InfoPath, Visual Studio Team Foundation Server, Dynamics CRM, K2 Blackpearl and SAP.

Senior Program Manager 

Watermark Learning

Led and managed the development of business analysis curriculum, classes, and student engagement.

-	Conducted training delivery on premise for key clients.
-	Wrote articles highlighting industry changes in trends and company products in development or available for student professional growth.
-	Planned, coordinated and marketed training opportunities in the greater Seattle area.

Technologies: Microsoft Office, WordPress, Dropbox and WebEx.

Director of Business Analysis

Led Partner Engagement Team processes and tool improvements for better access of information to current and potential partners.

-	Provisioned, configured, implemented, and rolled out Dynamics CRM for a central repository of -partner integrations, team member contacts and requests for better platform metrics, reporting and partner support.
-	Developed and implemented a SharePoint Knowledge Base that allowed current and potential partners to more quickly find information relevant to specific needs.
-	Became the main facilitator for Partners due to my quick responses to their specific needs.

Technologies: Microsoft Office, Dynamics CRM, SharePoint and APIs.

Senior Program Manager

CodeSmart, Inc.

Consultant to state agencies and businesses regarding the development of information technology projects. 

-	Managed contract team and customer stakeholder engagement in a major project to update the data interface to the Federal Commercial Drivers License Information System.
-	Led efforts to elicit, capture, manage and communicate requirements for inclusion in a Request for Proposal for a replacement enterprise recreational hunting and fishing licensing system.
-	Led the implementation of a new safety and claims information system.
-	Rescued a problematic software development project by championing Agile benefits and leading efforts to transition customer and development team in Scrum processes, allowing flexibility in the scope and prioritization of software backlog.

Technologies: Microsoft (MS) Office, Visual Studio Team Foundation Server, CaseComplete and MS Project.

Senior Project Consultant

Office of Financial Management

Managed project teams and supported the development of the Agency Project Management Office.

-	Successfully delivered 12 technology projects improving efficiency for state financial staff, access to information for government leaders and transparency to the public.
-	Became the preferred project manager for highly visible projects requiring prompt execution in support of gubernatorial initiatives (e.g., Government Accountability, transparency to American Reinvestment & Recovery Act spending by location)
-	Led the PMO staff in development of standards, processes and templates resulting in improved project consistency and results.

Technologies: Microsoft (MS) Office, SharePoint, MS Project, InfoPath, CA Clarity, Crystal Reporting, MS SQL and SAP.

Technical Project Manager

Led product development process for the Budget and Allotment Support Systems (BASS), a suite of web-based applications. 

-	Oversaw the requirements, stakeholder communication, and transition to production of eight projects that resulted in web-based solutions that made it easier for budget staff within the agencies to meet the requirements of state budget and collection and presentation of data for State OFM Budget Development staff.
-	Developed end user documentation and training curriculum in support of product delivery and state budget cycles.
-	Developed an MS Access based defect tracking system for triage and prioritization.
-	Received excellent scores for customer service from end users (e.g., “God of customer service”)

Technologies: Microsoft (MS) Office, MS Access, MS SQL, MS Project and Crystal Reporting.

Product Manager

IT LEADER

A self-driven, senior manager with 20-years of experience in IT management across a variety of roles and industries seeking to help organizations maximize the value of its investments through effective project selection and delivery.  A leadership style that rapidly captures the trust and support of the team and creates a positive culture and environment in which to work.  Strong personal focus on continuous learning, certifications, and professionalism.

SIGNIFICANT ACCOMPLISHMENTS

•	Requested by leadership to lead highly visible, short-duration projects at both the Office of Financial Management and Capital One, a testament to my proven track record and reputation for delivering successful projects.
•	Developed and implemented financial and key performance indicator reports in Tableau leveraging existing data sources at both The Walt Disney Company and Capital One providing needed information to leadership to assist in quality decision making.
•	Increase team satisfaction and productivity throughout my career with a focus on continuous improvement, coaching, communication, and team building.

VALUE STATEMENT

I value having influence in helping the organization achieve goals and create greater benefits for our customers. I build trust by being open and candid in my communication, using my experience and education to bring forth new ideas, and acknowledging the accomplishments of others while leveraging their good work in making positive change in new ways. I am relentless in looking for opportunities for improvement to make life easier for team members, stakeholders, and our customers. I strive to be inclusive of a variety of viewpoints in planning and decision making and creating opportunities for teams and individuals to grow professionally and personally. 

I have taken my skills to public and private organizations to support both Agile and traditional Waterfall projects. For me, product success is achieved through selecting the projects that hold the greatest value for the organization and customers, successful projection completion, and thorough business analysis. I am described as a personable, knowledgeable, and thorough leader who unlocks the potential for teams to reach their goals.

taplio

The Battle

James Dayhuff

Vicki James

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