HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

Apple

Driving programs for App Store and Arcade

Program management 

TPM Events, a nonprofit corporation

TPM Summit Speaker for 2023. Leading the events for TPM Trails Bay Area Chapter

TPM Trails Bay Area Chapter Lead

Momentive-AI (maker of SurveyMonkey)

In this role, I leverage professional expertise in effectively directing portfolio/program management and roadmap delivery of Surveys/GetFeedback BUs that contributed around $100M+ in annual revenue in product offerings.
Below is the list of some of my key accomplishments in this role,
• Increased web leads by 60% along with accomplishing a 16% growth in quality leads through the launch of a new website (Getfeedback.com).
• Focused on convergence strategy of M&A products as a foundation for new business, renewals, and expansion, while leading sales and marketing efforts.
• Played a vital role in accelerating business growth and improving team culture by promoting operational excellence for GetFeedback GM and cross-functional leadership team, while shaping and leading delivery on strategic priorities.
• Directed strategic planning, execution, portfolio operations for 300+ member Surveys BU.
• Enhanced professional capabilities of team members by establishing a community of Practice within PMO for knowledge sharing.
• Built new BU post merges and acquisition of two cross-geo/cross-cultural international companies, while leading the PMO function for establishing GTM program across all functions to deliver Business Strategy and team formations with org structures.
• Boosted products delivery by 15% yearly by integrating Engineering teams into the PDLC and leading Agile transformation across Engineering, Product, and Design.
• Steered efforts to launch a new product/program post-M&A that accounted for 30% approx. total revenue by product unit.
• Grew enterprise customer base by 20% with cross-sell and upsell opportunities, resulting in increasing revenue by 30millio.

Lead/Staff Technical Program Manager

Akamai Technologies

This role required me to lead media services live product programs and operations to deliver a large-scale distribution of video, music, and software over the highly scalable Akamai platform. Working here, I liaised with management and stakeholders to communicate Key Program Metrics.
Key contributions,
• Founded an enterprise-wide PMO from scratch and defined PMO framework, dashboards, metrics, and automation to advise the leadership team and stakeholders.
• Succeeded in delivering 50 releases each year across six media streaming networks on the Akamai platform.
• Delivered proactive support to more than 100 members across different functions, including Engineering, Product Management, Product Architects, Sales, Marketing, Legal, Finance, Operations and Services, and Support spread across geographies (NA, APAC, EMEA).
• Contributed to lowering network incident0s by 25% through the introduction of group-wide "Focus on Quality" initiative.
• Strengthened relationships among teams by employing conflict resolution and negotiation tactics.
• Promoted a culture of diversity and innovation by recruiting volunteers from teams dispersed across the organization to launch Women in Tech West Coast chapter and "Wizards" ideation program from scratch.
• Executed agile transformation that resulted in 20% faster product feature delivery.

Manager, Technical Program Management

Cisco

At Cisco, I oversaw and managed end-to-end integration and adoption of a static analysis tool across business functions via vendor management to reduce defects and accelerate time to market.
I achieved the below,
• Devised a new toll via vendor management to maximize the SDLC delivery.

Project Manager

Symantec

As part of this role, I set up a framework to timely resolve complaints and enhance customer satisfaction, resulting in improving the customer escalation process.
Key achievements,
• Launched v1.0 ((Certificate Intelligence Center) product from idea to delivery.
• Enhanced productivity, integrated workflow, and reduced defect rate through the implementation of the Atlassian suite in Trust Services BU.
• Instituted Symantec Certificate Intelligence Center, starting from v1.0, 2. x -Cloud-based SSL certificate discovery and automation within the website security business unit with a revenue of $1+ billion, resulting in customer retention.

Engineering Program (Release) Manager

SunGard

•	Solely responsible for managing release process for disaster recovery projects in Availability Services BU 
•	Revamped the legacy tool set to emerging technologies like Atlassian Suite, Python DistUtils, and Subversion

Release Specialist

•	Collaborated with cross-geo teams to implement a global release process for Storage and Availability Services BU
•	Founding member of build/release team to lead growth of the team to manage releases to support 100+ stakeholders 
•	Recipient of multiple awards – “Applause Award’ for creating a new automation tool, “SF Innovent ’09” for implementing process improvements, “Star Performer” for release management, “A++ award” for optimizations and reducing release cycle time

Senior Release Manager

NE Technologies Inc

•	Worked on porting Telecommunication Management Network(TMN) tools on HP-UX 11iv1 PA 64bit OS with acc A.03.70 B.11.16 compilers and on LinuxES4 2.6.9 OS
•	Wrote test cases according to the functional specifications and analyzed test plans and executed them to validate the functionality and transactions
•	Performed functional and system testing to check the stability of the application.

Software Developer

I have a passion to identify customers’ problems and solve them with modern technology. I have a proven track record of building strong teams, instilling innovative culture & taking initiatives in a fast-paced environment.
I have enjoyed several executive positions throughout my career in Product Management, TechnicalProgram Management, Release Management, and Software Engineering.
I have a history of cultivating strong working relationships and collaborating across multiple teams.
I can successfully manage all aspects of planning and execution of technical programs as well as product execution plans.
Among many other talents are an ability to manage software applications, revise designs, provide recommendations, train less experienced staff, resolve technical glitches, and lower risks.
I have the ability to thrive in a fast-paced, startup-like, agile development environment.
I am a constant learner who always remains calm under stressful conditions.
I am a Certified Scrum Master (CSM ) and Project Management Professional (PMP).

Professional Skills
SDLC & PDLC  | Release Management | Product Operations | Portfolio & People Management | Agile Methodologies
Operational Excellence | Technical & Strategic Acumen | Strategic Planning | Technical Program Management

Technical Knowledge
Technologies: SaaS, CDN, Storage, Security, Agile (Scrum, Kanban), Cloud Computing, ML | Tools: Jira, Confluence, Asana, Smartsheet, G Suite, Salesforce, Miro, Figma | PDLC, SDLC, Quarterly Planning, Product Operations

Connect with me today, or email me at snehalshahapmp@gmail.com to find out how I’ll implement the best program management practices to achieve your organization's strategic missions!

taplio

The Battle

James Dayhuff

Snehal Shaha PMP, CSM, SAFe Agilist

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