HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

Sermo

Technical Program Manager

SiriusXM

• Worked with Client Solutions Architect team to define intake processes across Jira and Slack, in addition to processes for communicating client solutions to the front-end and back-end teams.
• Established a Working Group across Solutions Architecture, Product, and Engineering (back and front-end) for incoming Content Engineering feature work to transition from siloed work from teams to a full-stack focus.
• Worked with Solutions Architects and Product Owners to create technical briefs and create technical requirements in Jira, translating Product requirements to actionable technical direction for front and back-end engineering groups.

Motional

• Work within the Cloud, Apps, Test, & Tooling organization to bridge communications between test and simulation focused teams.

• Work closely with the Hardware in the Loop (HIL) team to provide test benches for all engineers to use.

• Working with teams to expand our automation test coverage utilizing the HIL benches and integrating that testing further left in the build pipeline.

Senior Technical Program Manager

Disney Streaming

• Worked with engineering lead, outsourced engineers, QA, Product, and Design to maintain and update Hulu on Roku. Communicated across many other front-end and back-end teams at Disney working on Hulu in support of new features and app updates. Also communicated with our partners at Roku around Hulu product updates and our needs from the platform.

• Acted as TPM for the Onboarding, Commerce, and Identity workstream for the Roku platform. This wprkstream provides updates relating to these areas of our supported apps (Hulu, Disney+, and Star+) and included constant communication with QA, Engineering, Product, and Design around new features and app updates.

Technical Project Manager

• Communicated with QA, Product Owners, Program Management, and many other Back-End teams to ensure the Disney+ and Star+ Roku teams had what they needed in order to complete their work - acted as a servant leader and force multiplier for the team of development and test engineers.

• Interfaced with our partners at Roku around our needs from the platform and within their firmware releases. Maintained awareness of our project releases, and submitted to their certification process. Maintained all related product channels, SKUs, and metadata in their backend system.

• Project managed an experimental team of 12 cross-platform contract SDETs, along with engineering leads and Project Managers from each platform. Focused on improving product quality and automating testing of low level systems that were not historically covered by our embedded QA teams.

Associate Technical Project Manager

• Served as the main QA point of contact for complete app rewrites of Disney+, ESPN+, and NHL.tv on Playstation devices as we transitioned to our newly established Native Client Platform. Provided guidance around testing needs to engineering teams, authored weekly status updates and JIRA dashboards for tracking testing efforts, and managed cross-team testing team members to ensure code changes did not go more than one day without test coverage due to the compressed development timeline.

• Acted as QA Lead for Disney+ on Playstation 4 & 5 from the start of the project through extensive feature releases and territory expansions. I created hundreds of test cases based on user stories, worked with automation engineers to automate many of our test cases, worked closely with our TPM and Lead Engineer to determine release scope and perform regular bug triages.

• Former QA Lead for NHL.tv apps on all supported connected devices. Oversaw testing of continuous updates, managed test cases/plans for use by multiple testers, and worked with our newly formed automation team to provide roughly 60% automated test coverage.

QA Analyst II

Pocket Gems

• Embedded QA on Wild Beyond.
• Created and implemented test suites for use by onsite and offsite testers.
• Worked with the Onboarding and Campaign pod designers and PM to ensure the best possible introduction to the game for players, as well as sustained, long-term interest.
• Developed some Objective-C skills to contribute to our automated test system and cut down manual test time.

QA Analyst

Game Developers Conference

Worked with fellow Conference Associates to ensure GDC ran smoothly and left the attendees satisfied with their experience.

Attended as a CA in ‘12, ‘14, ‘15, ‘17, and ‘18.

Conference Associate

Cryptic Studios

Projects:

Dungeons & Dragons Neverwinter
Dungeons & Dragons Neverwinter PS4
Dungeons & Dragons Neverwinter Modules 1-12


Responsibilities:

• Acted as the main point of contact for the PS4 port, leading the testing efforts of a team of four in-house testers and liasing with a team of ten testers at our Publisher. This work involved TRC, performance, and functionality testing of this new version of the game.
• Assisted the QA Lead with developing the team, such as the effort to refactor our testing process to utilize a modified version of Scrum.
• Worked closely with the Systems team to test new features, such as new character classes, continuous combat balance updates, and the re-worked Mount System.
• Mentored and assisted new Game Testers, familiarizing them with the Cryptic Engine.
• Created and implemented modular Test Plans and Suites for upcoming content usable by many testers.
• Developed Python skills to contribute automated testing methodologies to the Neverwinter team.

Test Analyst

Whalerock Industries

• Worked closely with content editors and the Video Producer to create daily content for Tested.com.
• Edited video content encompassing industry trade shows, maker profiles, product reviews, and large scale projects such as The Bay Lights.
• Maintained raw footage and identified necessary/relevant content for daily videos.
• Setup and operated audio, video, and lighting equipment for various video shoots.
• Provided planning and preparation support for on and off-site events/video shoots.

Production Assistant

Astreya

• Setup and assisted livestreamed concerts at the Youtube campus.
• Provided support for equipment load in/out, audio/video equipment setup, audio equipment operation, and other tasks as required.
• Performed A/V installation and removal in numerous rooms at Google/Youtube.

Audio Assistant, Google Event Production Staff

WaveGroup Sound

• Edited and prepped dialog scripts for delivery to clients as needed by WaveGroup.
• Provided  general noise removal, vocal cleanup, quality assurance for line accuracy, and export to necessary formats.

Dialog Editor

Technical Program Manager with past experience on embedded QA teams within technology and video game companies driving cross-team initiatives and support for live services.

taplio

The Battle

James Dayhuff

Sam Ballard

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