HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

Business Strategy and Operations Manager

Amazon

𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
- Own 3 complex Programs worth ~$1M YoY simultaneously, driving cost savings, managing growth, operations, and infrastructure development through cross-functional team leadership
- Drive products and processes through collaboration with Engineering, Product, Science, Marketing, and other teams
- Act as a liaison between technical teams and senior leadership, presenting project updates and recommendations to drive strategic decisions through cost-benefit analysis

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
- Utilize Python, SQL, and Excel to initiate, analyze and guide data-driven decisions resulting in process efficiency and KPI management
- Lead Datasets through annotation infrastructure and design which improve Machine Learning Algorithms for Visual Search, Barcode Quality, and AR
- Partner with software engineers, data scientists, and product managers to define project goals, deliverables, and timelines to optimize and improve customer experiences

𝗔𝗥 𝗚𝗿𝗼𝘄𝘁𝗵
- Spearhead the development and implementation of data, locale, and category expansion, affecting ~$15M YoY in attributed sales
- Prioritize program initiatives based on business impact to improve operations and growth resulting in a 15% increase in AR coverage and 20% increase in overall yield
- Dive deep to identify, investigate, and implement changes to pipeline data fluctuations and patterns resulting in 35% quality improvement through program ownership and data analysis

Technical Program Manager

Intuit

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
- Developed and managed an Agile-focused project dashboard which improved our project completion rate by 50% by utilizing project management methodology
- Resolved project ambiguities through effective stakeholder management and scope definition
- Drove 30+ cross-functional projects from initiation to successful completion by creating a project plan, delegating tasks, and tracking project progress
- Implemented guides, websites, and playbooks for our client resulting in 33% decreased inquiries and 155% increased page views

𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁
- Analyzed program inefficiencies to streamline, simplify, and improve existing organizational workflows by identifying clear business problem statements
- Spearheaded Operational Excellence projects which established and scaled operations and processes on a global level
- Led internal SOP projects which resulted in process improvements and new strategy implementation

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀
- Implemented and performed relevant data analysis and acceptance testing on business SOPs and reports
- Communicated and strategized with internal and external business stakeholders through newsletters, meetings, and presentations
- Successfully lead internal and external Audit projects to maintain 100% compliance through program management
- Maintained and improved partnerships with teams including Finance, Data, Talent Acquisition, HR, and Communications

Interim Project Manager (via PRO Unlimited)

𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
- Effectively managed the Support Inbox and Ticketing queue through Salesforce which led to a reduction of pending items by 94%
- Trained and coached team members on existing processes and best practices with guides, shadowing, and constructive feedback
- Developed a functional team of 3 through weekly team syncs to maintain high team morale and remove blockers through collaboration
- Managed, delegated, and monitored a project team through various project activities by using project management software and predictive task estimations

Sr. Contingent Workforce Coordinator (via PRO Unlimited)

- Led Contingent Worker onboarding and off-boarding in partnership with the recruiting team
- Partnered with leadership on projects which led to the restructuring of our Bonus/Incentive, New Hire - 
- Orientation, and offboarding processes to improve Employee Experience
- Drove internal SOP projects which resulted in process improvements and shared best practices
- Performed WAND (Vendor Management System) data entry and reporting to ensure 100% program compliance

Contingent Workforce Coordinator (via PRO Unlimited)

University of California, Davis

- Partnered with graduate students to achieve research goals by successfully administering experiments for participants
- Tested up to 7 participants and computers at once while maintaining accurate electronic and physical records of data

Research Assistant - Attitudes and Group Identity Lab

Innate Strategies

- Overhauled website by re-engineering multiple website pages to drive customer interaction based on research findings
- Documented weekly informative reports by performing research and analysis on 20+ competitors
- Worked closely with CEO while learning about consulting and business practices

Business Intern

Program Management professional experienced in Technical Program Management, Business Strategy, Operations, Project Management, cross-functional collaboration, agile product development, and operational excellence. 

Organizational change is one of the main areas of focus that motivate me. My priorities and values also include problem-solving and creative thinking to help administer positive change and tackle difficult issues.

I'm passionate about making significant contributions and decisions that will have long-lasting effects on organizations and programs using the principles of Agile, Kaizen, and Continuous Improvement.

taplio

The Battle

James Dayhuff

Nora Neal, CAPM

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