HashiCorp

Working across infrastructure teams, product engineering teams, security teams, data teams, compliance teams, and more to level up the company's security and compliance postures as well as infrastructure quality.

Staff Technical Program Manager: Infrastructure, Security, Compliance

- (Delivered 2024 Q1) Successful delivery of Disaster Recovery capabilities across multiple AWS regions, boosting cloud platform Reliability by achieving internal targeted measurements of RTO and RPO (scaled execution across ~12 engineering teams / ~50 engineers over the course of 12 months)
- (Delivered 2024 Q1) Successful delivery of Audit Logging improvements to Beta with identity log streaming to desired SIEM destination (~3 engineering teams and collaboration with non-engineering groups such as product education and marketing)
- Actively driving PCI Compliance for 2 of HashiCorp's product lines, requiring scaled collaboration across Security, Compliance, Product, and multiple engineering teams.

Senior Technical Program Manager: Infrastructure

Blue Jay Digital, LLC

Owner and creator of Blue Jay Digital. I created this LLC as a way to create digital goods and services to help others move forward in their own professional journey.

Currently, this is being done via:
- A course on Technical Program Management, hosted on Educative.io
- A series of YouTube videos teaching the basics of R and R-Studio for data analytics

Owner

Educative, Inc.

Responsible for end-to-end text-based course creation.
- Defined course curriculum and objectives
- Segmented course into 13 major modules
- Wrote 12 hours of content on the topics of program management, leadership, and system design technical skills 
- Provided 61 illustrations

(https://www.educative.io/courses/technical-program-management-a-practitioners-guide)
- Partnered with Educative.io for editing

Author

Twitter

- Driving data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal
- Driving a critical path program to improve the privacy controls of advertisers

Senior Technical Program Manager, Data Privacy

- Led various engineering divestiture activities through MoPub sale to AppLovin ($1B deal) across 5 cross-functional domains engineering, product, legal, finance, and audit.
- Drove key process changes to strategic planning and tactical execution for MoPub's product development pipeline and cross-functional collaboration across 5 teams (60 engineers) and 8 product managers
- Drove data privacy program involving 30+ teams across multiple organizations including product, engineering, info-sec, and legal

Technical Program Manager II, Product

ExxonMobil

- Led a team of ~four developers to design, build, and support 15 enterprise-scale API’s which collectively receive over one million requests per day and enable a portfolio of applications to drive bottom-line business value of ~35mil/year
- Collaborated & coordinated across six various project teams to identify business objectives, customer pain-points, and consulted on API solutions
- Coached team on Scrum & Kanban principles/practices to increase speed of project delivery and improve response time to support incidents
- Created and drove roadmap for API support team improvements such as enhanced monitoring, improved log management, analysis of API consumption data, and infrastructure updates for greater availability and performance
- Managed a headcount budget for contractor costs throughout 2019

API Technical Product Manager

- Designed and developed multiple enterprise scale API’s (MuleSoft) using best practice architectural guidelines for API design and implementation
- Co-Created ExxonMobil’s Houston-based API developer community to encourage collaboration across business units
- Designed and created internal website (Angular Front-end, Sharepoint Backend) for new-hire organization detailing events, information, and opportunities

API Software Engineer

- Supported a competitive intelligence application for cross-functional business users by diagnosing issues, discovering root cause, and implementing solutions
- Improved product delivery & support processes by leading team through value stream mapping and customer journey mapping
- Coordinated all cyber security vulnerability assessments and remediation efforts on all systems for parent organization of ~200 people

Advanced Information Systems Analyst

Business intelligence automation and cutting-edge technology product evaluation.

Analytics Intern

Brigham Young University

Learn to extract, transform, load data from existing MySQL to new Graph Database (OrientDB).
Create test scripts to prove accuracy of migrated data against old database.
Design a web-interface to access information from new database.

Database Developer/Research Assistant

Goldman Sachs

Automated a 4 week process to become a 24 hour process.
Created/validated designs against user stories with clients to streamline process and reduce human error.
Led the intern development team by taking the role of middle-ware & backend engineer using Java.

Intern - Technology Analyst/Developer

Created an implementation plan to upgrade system-wide physical security system software
Removed impediments for developers as a Scrum Master in an Agile environment
Prioritized/managed the backlog & gathered business requirements as a Product Manager

IT Project Manager

Developed and maintained internal managerial web-apps using AngularJS/HTML/CSS.
Worked cohesively in a Scrum team to effectively build solutions and meet deadlines.

Junior Front-End Web-Developer

Manually tested 8+ internal software products for 4 different development teams.
Executed automation test-scripts on web-apps with Ruby & Selenium Web-driver.
Learned and pioneered stress-testing with Apache Jmeter on internal servers and web-apps.

Software Quality Assurance Analyst

Academy for Creating Enterprise

The Microenterprise Education Initiative (MEI) provides individual business owners in emerging and frontier markets personalized, online business and leadership coaching. I work as a coach with current clients in Africa. I also work with the software team as a UI Analyst to help deliver the most value through the software that is developed.

Business Coach & UI Analyst

Missionary Training Center

Trained 40+ groups on effective interpersonal communication skills, various teaching methods & concepts, and simplifying a broad and deep message to be concise. I was implemented as a lead teacher 4 times. I was a resource for other teachings to assist in helping missionaries understand and practice difficult teaching concepts.

Teacher

Technical Program Management and Leadership

Technical Program Management. Its the craft of solving problems that come from scaled execution of strategically important initiatives.

That's a mouth-full! But it just boils down to the fact that TPM's get big complex things done.

Having spent a decade in various tech roles, I am able to successfully navigate the complex interdependencies of large initiatives. I practice the core skills of planning, stakeholder management, risk management, communication management, dependency management, system design, and leadership.

These can all be summed up in what I call The TPM Craft Framework: Program Management, Technical Versatility, and Leadership. In my newsletter (The TPM Craft), I regularly dive deep into those topics.

Outside of my 9-5 I spend time with my family, read books, write, exercise, watch movies....etc. No major special hobbies, mostly just family time.

I may not know everything, but I can learn anything.

James Dayhuff

New Relic

Principal Technical Program Manager, Growth Engineering

I help build the tech stack for pricing, packaging, and self-service product experiences that make New Relic accessible to millions of engineers. 

As the Monetization Portfolio Manager, I drive revenue growth, improve operational efficiency, and deliver exceptional internal and external customer experiences throughout the monetization flow (sales to revenue).

Senior Technical Program Manager, Growth Engineering

Mozilla

Atlassian Migration Program - Successfully migrated 1,000+ users from ServiceNow to cloud-based Jira Service Management. 

Confluence On-Prem to Cloud Migration - Prioritized & refined the product backlog, requirements gathering, release planning. Monitor key performance metrics, and recommend product enhancements. 

Pocket SRE Project - Audited and improved the AWS security environment by removing 30 million inactive Pocket users. 

Define standards and best practices for software development tools, including Jira and Confluence. Develop OKRs for PMO standardization.

Senior Engineering Program Manager, IT

Legacy Health

Project managed multiple interdependent, system-wide software development projects at 6-medical centers. Projects vary in size and duration, and range up to $3M+. 

Delivered 15+ large, enterprise-wide projects on-time and 15% under budget using agile, hybrid, or waterfall methodologies. 

Managed a cross-functional team of over 100+ for the quarterly release of the Epic Health Records cloud-based software system.- Reduced our downtime by 36% and deployment process by 25%. 

Developed the product roadmap, refined backlog, defined deliverables, defined project milestones, risk management, and stakeholder engagement. 

Contributed to the development and maintenance of PMO tools, including: training engineers and mentoring junior project managers.

Technical Project Manager II

Implemented the Oregon Health Authority’s ‘Hospital Transformation Performance Program’, which earned Legacy over $39M+ in two years.

Analyzed, reported, and presented inpatient quality data using PowerBI to support internal improvement efforts of both federal and state programs.

Developed dashboards and reports to facilitate process improvement.

Assisted in Kaizen events, root cause analysis, and other Lean Six Sigma events.

Program Coordinator, Quality Data Management

Project management of the MRSA Toolkit and policy development.  - Partnered with Oregon and Washington state to develop a revised policy, best practice toolkit, and MRSA contact precautions protocol for all six Legacy Medical Centers.

Project Manager

OHSU | Oregon Health & Science University

Spearheaded the implementation and development of OHSU’s Protocols program, which successfully reviewed and integrated 360 clinical protocols into OHSU’s policy database.

Created policies, program charter, and other knowledge products.

Analyzed data to report on successes and recommend improvements.

Partnered with the application development team to integrate protocols into the electronic health record software system. 

Additional project management of the OpenNotes project, which promotes transparent communication among patients, families and clinicians.

Program Manager, Clinical Informatics

•	Support, facilitate & coordinate daily clinical trial activities for contraception study
•	Recruitment & screening of study subjects
•	Phlebotomy, urinalysis and vital signs of subjects
•	Provide guidance on the administration of the study and sponsoring agency compliance & monitoring efforts related to human research participant protection and report noncompliance
•	Database management & uploading using Sharepoint, Access and Livetrial

Senior Research Assistant

"Driving Product Innovation and Customer-Centric Growth through Agile Leadership"

As a seasoned Technical Program Manager, I bring a decade of expertise in orchestrating strategic planning, refining processes, and steering software and operational programs towards success. Specializing in a dynamic blend of lean/quality improvement, waterfall, hybrid, and agile methodologies, I thrive in diverse landscapes including B2B, B2C, and SaaS environments.

My passion lies in transforming product strategy into tangible customer value and propelling product-led growth initiatives. With certifications as a Certified Scrum Master (CSM), Product Owner (CSPO), Project Management Professional (PMP), Lean Six Sigma Yellow Belt, SAFe Agilist 5.1 (SA), and Luma Institute Designs Thinking, I'm equipped to navigate complex challenges with finesse.

Skillset Highlights:
- Program Management Excellence
- Servant Leadership Philosophy
- Value Stream Mapping Expertise
- Proactive Risk Mitigation
- Seamless Cloud Migrations
- Strategic Visionary Thinking
- Effective Change Management
- Agile Scrum Mastery
- Business Process Optimization
- Cross-Functional Team Leadership and Communication
- Delivering Impactful Products in B2B & B2C SaaS Realms

Let's collaborate to drive innovation, foster agile mindsets, and champion customer-centric growth together.

taplio

The Battle

James Dayhuff

Loren Hughes

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